Seattle hotellit Northgate

Plussat: Breakfast

Miinukset: Pool dirty and cold, room had no bath tub our window looked at one big building. Had to pay 12 more for parking my car. No room service of even milk for my baby at there snack shop. Not kid friendly. Throw up out front all morning. Not cleaned.

Plussat: Security, clean, courteous staff, breakfast, location.

Miinukset: No

Plussat: Room was great. Breakfast was tasty. Parking was secure.

Miinukset: We lost an item and the staff member at the desk didn't seem particularly motivated to help us find it.

Plussat: Above average breakfast- beds were comfortable and rooms were attractive.

Miinukset: View from room was light rail and construction. It was very quiet though, with no road noise.

Plussat: The hotel is very nice and clean. Staff was accommodating and attentive. Breakfast was more than I expected....great selection.. Will be my hotel of choice on my next visit to Seattle. Special thanks to Muhammad and Fatima both are Front desk clerks.

Plussat: Very friendly and helpful staff. Exactly what you would expect of a well managed Hampton Inn & Suites.

Plussat: Room, service

Miinukset: Nearby construction for light rail project

Plussat: The room was very clean, the staff was so friendly and we loved the breakfast.

Miinukset: All the construction work around.

Plussat: It was nice.. Clean. New.

Miinukset: 16$ for parking. They gave my ex a room key when his name was NOT on the reservation and they did not call me to as. I was really upset about this.. And all that was done was a "sorry we will look into it. " then they charged me 22$ and can't tell me why.

Plussat: The hotel room was nicely updated, not old & worn out, and very clean. The bed was comfortable and there were plenty of outlets. I enjoyed breakfast and the wide variety of food offered.

Miinukset: The staff was very young and "green". While they were friendly I think they could have used some additional training. We had arrived earlier than check in but decided to ask if our room was ready. Unfortunately our room wasn't ready, but instead of the associate determining when it would be ready, she responded with 'I don't know" and "I will call you when it will be ready". Better training would have provided her the skills to determine quickly when the room would be ready, thus giving us an idea how to spend our time while we wait. Instead, we randomly drove around the area and within 15 minutes of leaving the hotel we were called to say the room was ready. Its minor inconveniences like these that can affect a rating of a hotel that really shouldn't. I would have preferred to just have sat in the lobby waiting for my room to be available. Additionally, days prior to our arrival, the hotel directly emailed to offer a room upgrade to two queen beds with a balcony. Unfortunately what I didn't know was the room faced the freeway - so there was constant freeway noise. Upgrade offers like these aren't really upgrades.

Plussat: The facility itself was lovely. Wonderful amenities. Very comfortable mattress and bedding. Full breakfast with healthy options included in price. Safety measures for accessibility given location near Northgate Mall. This would have become the hotel we stayed in every time we visit our daughter, were it not for the problems below.

Miinukset: We were charged for our room on arrival. Despite confirmation that charge had gone through accordingly on our banks online account review, facility stated it had not and requested we run our card again on day of departure, with the assurance that a second charge would not be generated. However upon review with our bank, we were charged an additional $285. Secondly, another guest used his key card to access our room (inadvertently - he was as surprised as we were!). Was not an issue, as we were just watching TV, but should never have occurred. Reported to front desk staff who seemed befuddled. Attempted to reach the property at the phone number listed to discuss concerns, however it is an automated line with no customer service option. Only options are to make a reservation or confirm a booking :(

Plussat: The breakfast was FANTASTIC! It had hot and cold options, smoothies pre-made, and various meats!

Miinukset: Quiet signs conveniently placed, however not quiet during the day. The cleaning team stomped and talked very loudly. The kitchen is a community kitchen, not a kitchenette.

Plussat: Cleanliness, functionality, location. Ease of booking and getting access/checking/out.

Miinukset: N/A

Miinukset: So we booked 2 nights, and we got there after 11 pm the first night, and when we got into the room, there was a stinky smell in the room! it was not so strong first, and we investigated around to see where it could come from and we found that it came from the closet, and it smelled like something died in there. So the whole night was a nightmare, we opened the window and had the fan on an entire night, but the smell just lingered and we didn't sleep well the entire night. We were thinking about calling the owner but it was too late at night and we were too tired after a day's driving to think about moving out and finding another hotel. We called the next morning and the owner just said they were sorry and were willing to switch room for us. We did stay for another night in a different room just because it was the last day of our road trip and we didn't want the hotel switching to take up too much of our limited time we had in Seattle. Anyway, it was not a pleasant experience for us. I would have given it a great review if it was not for the first awful night. The location of the room and the facilities were great, but I just can't believe that they wouldn't check the room first before letting it out to customers.

Plussat: the location and comfortable

Miinukset: Only 1 thing the bathroom smells like there smoking

Plussat: The room was excellent for me. Very clean and tidy. Overall it was perfect. I liked the common kitchen/dining area. A great area for meeting people.

Miinukset: Lacked good space for baggage. But that is only a minor issue. During the daytime, the surroundings were a little noisy. Only a problem though if you were trying to sleep during the day.

Plussat: clean

Miinukset: wood floors make hallways load

Plussat: I loved the peace and quiet

Miinukset: I didn't like the guest

Plussat: The set up good idea

Miinukset: That it was missing a tv, clock and wash cloth

Plussat: Good kitchen facilities, nice strong wifi.

Miinukset: Parking was a bit confusing.

Plussat: This is a good value room and building is quiet. Its inside a house. Was able to get a good night's sleep. No tv, but wifi included fyi. The house is in a quiet neighborhood with a church nearby. Just a drive off the freeway.

Miinukset: Liked room , very basic. Perfect for a good night rest.

Plussat: I like that I was able to check in/out without having to talk with a person or figure out where the front desk is. Makes the process much easier after a long week of traveling!

Miinukset: Door to room was not fitted well, made a LOUD noise regardless how delicate I opened. The floors were also super squeaky. Luckily, no one there was up late or too early so it was incredibly quiet.

Plussat: it was cute quiet clean. for improvement i would suggest tissue boxes and basic utensils, pots and pans for everyone to use in the kitchen.

Plussat: Just needed a spot before a hospital stay that could also accommodate a pet. This place really fit the bill and we would definitely book agai

Miinukset: The tub was a bit weird; didn’t seem comfy to sit in it but will try next time I can.

Plussat: The breakfast was pretty good.

Miinukset: It was an older hotel and obvious by some of the conditions. The beds were not very comfortable and made a lot of noise with any movements. It was chilly weather during our stay, but the heat in our room did not work during our first night. The hotel was also further away from downtown Seattle than we had hoped.

Plussat: Our room was spectacular, the staff was so friendly.

Miinukset: The pool was closed

Plussat: THE COLOR OF THE BUILDING

Miinukset: They had bed bugs. Customer service is trash. I left my room door cracked open for my friend and the general manager Barged in and said I had to leave , the breakfast was not good. And the rooms are not as advertised . Very nosey. Jetted tub didn’t even work. !!

Plussat: The free shuttle to downtown and tourist spots.

Miinukset: The beds were not comfortable but management says in a month or so they are getting new beds.

Plussat: The staff is very friendly. Breakfast buffet has something for everyone. Very clean.

Plussat: The staff was very friendly and the location was great. Beds and pillows were comfortable.

Miinukset: The bed was super squeaky, each time I moved it would wake me up. There was a microwave and fridge available but no table to eat at which I was sure was included with the room. Parking is hard to find at night. Had to wait about 20 minutes until someone left to get parking.

Miinukset: I did not like that the room that I reserved I did not get, I reserved a two bed suite and they only gave me a one bed suite. They wanted to give me two separate rooms away from each other but with small children that was not going to work. no apology...

Plussat: The bed was comfortable and the staff were very friendly and welcoming.

Miinukset: It’s quite noisy and i didn’t feel very safe in the area as there were some shady looking homeless people hanging out around the parking lot.

Plussat: The pool

Plussat: The shuttle service was an added bonus.... well done

Miinukset: Small breakfast area, it could have been larger for the size and capacity of the hotel.

Plussat: Good basic hotel. Better than average complementary breakfast.

Plussat: Normal extended stay with great customer service. Hotel employee does a great job.

Miinukset: No, its great.

Plussat: I would like to say that I was a great experience to have to be able to I've gone to this is wonderful vacation I love it it was a wonderful summer vacation and so go Huskies perfect vacation for a college girl on summer vacation

Plussat: The staff was amazing. Jesse and Tony were super friendly and polite.

Miinukset: The room was noisy. We didn’t sleep well because of the noise from outside... That was the only negative point about the hotel.

Plussat: Location was OK

Miinukset: My room was not set up with many essentials, ie hand soap and bath soap, no hair dryer in the room but I was given one when I asked for it. The room had hard flooring vinyl which looked nice but very dirty! Bedspread was very out dated with snags from laundering. The microwave was dirty from previous people! And had to go to lobby for coffee. I thought that it was very overpriced!

Plussat: The property was gated and made me and my girlfriend feel safe. The hotel staff was also very nice and seemed happy to help.

Miinukset: The room was disgusting. There was hair everywhere in the bathroom, which almost made me puke. The bedsheets were stained and the floors were also dirty. After complaining to the front desk, they didn’t have a new room for us so we had to wait until the next day and they would clean it. Nothing improved except the floors after the cleaned it. It was almost as if they didn’t clean it because there were the exact same gross hairs in the exact same spots. For $250 CAD a night, would definitely NOT recommend.

Plussat: I liked that someone didn't have to change my sheets and towels every day. If I needed more I could get some at the desk.

Miinukset: The breakfast could have more variety than oatmeal and muffins. The people at the desk were not there all night when I left as they said they would be. No one around at 4:00 A.M. in other words to let my ride into the gate to pick me up.

Plussat: The hotel is clean,orderly, spacious with three stories. The room seemed very well taken cared of and felt great quality, it’s also a gated property.

Miinukset: The property is tucked away, kind of unexpected and a bit difficult to find initially. It is gated so that is a plus.

Plussat: Privacy

Miinukset: Better than reviews. The sheets were not as clean as I would’ve liked but everything else was good

Plussat: Location was perfect and strategic but not hectic.

Miinukset: No place for enjoying breakfast or just sit outside the room.

Miinukset: Key card reader for the door was faulty. Couldn't get onto the wi-fi because the front desk spelled my last name wrong.

Plussat: The front desk employee, Kelly, was really great and patient. He did his best and was very kind to us. The rest of the establishment however, was mixed. The room smelled odd, the blankets smelled used, and we did not feel comfortable leaving our personal items in the room unattended so we stayed in once we checked in.

Plussat: It was somewhat clean

Miinukset: We were there for three nights and not once was the room cleaned or were we given fresh towels. The continental breakfast that was to be given, was just a grab and go. It included a mini muffin, granola bar and coffee. There was staff arguing with other guest in the lobby.