Surrey hotellia

Plussat: It was good.

Miinukset: There were a lot of small children running around in the hall at times, parents eh? I suggested to the front desk that children should be located on the lower floors only.

Plussat: This is a hotel that is well cared for, well appointed, the beds are great, it is very clean and the staff are friendly and professional. The breakfast is very good and has a great number of items to chose from. When staying in the greater Vancouver area this is our hotel of choice, always!

Miinukset: The location on the highway is a bit tricky to drive into but not dangerous.

Plussat: There were two bookings under my name as I booked my hotel and the company booked me a room too. Hotel did not cancel one of them and we were charged for both bookings. The company that made this booking uses this hotel often and I have been using this hotel however this won't be the case now.

Plussat: Great service

Plussat: Beds comfortable

Miinukset: More food options pool is small

Plussat: Close to immunities and room was very comfortable.

Miinukset: No concerns

Plussat: The breakfast was amazing for a quick start to the day.

Plussat: Convince, , and great bfast

Miinukset: There were some items that had been left behind the bed for a log time and behind the nightstand was filthy

Plussat: Nice rooms with good amenities and comfy beds. Complimentary breakfast and pool make it more appealing.

Miinukset: Please get away with the median island on the entry and exit points for easy left turns.

Miinukset: Everything

Miinukset: Shower, as I am tall. It was really adjustable. Parking - there is limited parking close by - at night we had to park in the pub parking lot adjacent to hotel

Miinukset: Great staff and clean place. excellent stay. It was the only part of my trip was great. Will stay again.

Plussat: Very clean and the staff there gave excellent customer service skills. Hotel employee is the best he went above and beyond to make sure all our needs were met.the breakfast was great

Miinukset: No

Plussat: Really clean ,nice place... nice everythings...staff are more that what I expected Thank you very much :D

Miinukset: Nothing every thing was perfect

Plussat: The rooms were very nice and very clean the beds are very comfortable. The continental breakfast was a full course meal and the attendant(Taran) was beyond helpful and friendly. Checking in was done quickly by(Nav) he was very friendly. We will definitely stay there again.

Plussat: Good breakfast

Plussat: Breakfast was really good, Girl serve food really nice & helpful

Miinukset: Nothing

Plussat: Very clean, staff was friendly and helpful.

Miinukset: Overpriced, but then everything in the Vancouver area is.

Plussat: The hot tub actually worked and all facility extras were open

Miinukset: There were no restraints nearby. Other than Indian.

Plussat: It was a little bit difficult to get in and out of hotel, because you had to make a u-turn. But there was adequate parking, staff at front desk were friendly and helpful. pool was clean. Rooms were clean. Bed was comfortable.

Plussat: Everything

Miinukset: The breakfast was great the staff was friendly and rooms were very nice and clean beds were comfortable

Miinukset: The playpen for my son to sleep in was broken. So he had to sleep in the bed which made for an unpleasant sleep for my wife and I.

Plussat: Nice location just out of main city (Vancouver) but with easy access via Skytrain. Complementary breakfast and comfortable rooms.

Miinukset: Staff loses a point as the maid didn't notice or replace empty tissue box. Issue was quickly resolved by front desk, but shouldn't have required the call in the first place.

Plussat: Eveything

Miinukset: Nothing

Plussat: Location and Customer service is excellent

Miinukset: Rate little to high

Plussat: When we arrived, they upgraded my sister and I to a King Suite with a Jacuzzi Tub, which my sister enjoyed!!!! The Lobby, The Washrooms, The Suite, The Dining Room were Clean and Neat. The Hot Pancakes were yummy as well as the Scrambled Eggs, both Sausages and the Beverages, especially the Coffee ( my sister said ). Everything was easily accessible as it was laid out in order. The Staff were very Friendly and Helpful. The Front Desk Staff even printed off directions for me from Google Maps, to get to my next destination, which was very helpful and useful!!!!

Miinukset: The Bed was not that comfortable, a little lumpy.

Plussat: The location and room was excellent. Clean and well equipped. The breakfast was ok, as l had to leave early. If breakfast was served an little bit earlier, l could have sat down and enjoyed the many options; but instead, l poured an coffee and grabbed a muffin.

Miinukset: Earlier breakfast.

Plussat: Front desk, breakfast

Miinukset: Bed sheets, mattresses, there was an old soap in the bathroom.

Plussat: We have stayed here numerous times and always been very pleased. Again, we liked our room and the beds were comfortable and the linens were of high quality. The breakfast was very good and we enjoyed it.

Plussat: Comfortable. Hectic day outing restful night at this hotel.

Plussat: Staff were very friendly and helpful. Very clean facilities. Breakfast was excellent. Thank you

Plussat: Breakfast is unhealthy and same meal everyday

Miinukset: Breakfast and cleaning

Plussat: Everything was fine I like the double beds it was comfy

Miinukset: I like the double beds it was comfy it would have been much better if my room was on the higher level like the fourth floor so you can see some views

Plussat: Clean, convenient, and the staff were friendly.

Plussat: The breakfast was great and the staff were amazing.

Miinukset: I liked everything

Miinukset: Pricey

Plussat: Location

Miinukset: I was extremely disappointed when l went fir breakfast and was told my kind of room didn’t provide breakfast after paying $470 for two nights only!!!!!

Plussat: The nice clean room and the view of the mountains.

Plussat: comfy bed and pillows and free car park in the basement of hotel

Miinukset: You definitely need a car as this hotel is based in Surrey. 40-60mins drive to downtown depending on the traffic.

Plussat: EVERYTHING!!!!

Plussat: We enjoy the stay.

Plussat: The staff was very freindly and the one fellow went over and above what was expected when we had car trouble! The location was great and the hotel was beautiful! We enjoyed the pool with the lovely plants.

Miinukset: No there was nothing we did not like!!!

Plussat: Room was large, and very clean. Terrific mountain view. The staff were very friendly and helpful

Miinukset: The Wifi didn’t work at all, shower head was broken, didn’t appreciate having to pay extra to park. The hotel wasn’t near any sky train stations so we had to have vehicle

Plussat: Very clean with great restaurant and outdoor pool

Miinukset: Nothing

Plussat: Excellent facility

Miinukset: Little higher on the cost for the location.

Plussat: Clean rooms

Miinukset: Pool area is old

Plussat: was not offered breakfast ??

Miinukset: no coffee available in room or at entrance

Plussat: Friendly staff and breakfast and water bottles were easily accessible. Breakfast was hot and had variety.

Miinukset: The beds were very uncomfortable. Mattresses were thin and very little support.

Plussat: the accommodation and service. First off, I booked the room and did not give the notification that I would be bringing my dog with me and they quickly made adjustments to fit my need without sacrificing the price.

Miinukset: nothing

Plussat: Very friendly staff, quiet and decent breakfast. Definitely value for money.

Plussat: Location was convenient and the staff was very good! Check in & check out was fast & efficient.

Miinukset: For the value the condition of the room was very poor. Furniture in poor condition and the beds were uncomfortable and should be replaced. The bedding had a poor smell and looked very unprofessional as the sheets were far from being clean and white as they should be? Overall, very poor quality!

Miinukset: Charged us twice for the room

Plussat: great location and great staff

Miinukset: little pricey and had to pay extra for 3rd person

Plussat: If you need a place to stay in Surrey, BC, this hotel is centrally located. The hotel is maintained very well. The room are spacious and have enough amenities for an extended stay.

Miinukset: The price is a little high for the class of hotel.

Plussat: Comfortable room, reasonable breakfast

Miinukset: In the room you could hear a lot of noise from other guests

Plussat: Location was close to where we needed to be.

Miinukset: The breakfast was not that great. Maybe offer a few more items for the oatmeal toppings.

Plussat: Excellent

Miinukset: Nothing

Plussat: nothing

Miinukset: no pet room for us

Plussat: The Breakfast was very good

Miinukset: It was all good

Plussat: Bed was very good. Living area and bedroom very roomy. Nice to have Keurig coffee maker in room.

Miinukset: Dark in bathroom and for an accessible bathroom tub/shower it was very slippery. Had to ask for rubber bath mat.

Plussat: Staff is very cooperative

Miinukset: Breakfast not included

Plussat: The Lobby was Spacious, Staff Were Friendly and Helpful, Dining Room was Nice, Room Service was Prompt and Pizza Delicious, Pool was Warm, Beds were Comfortable, Hotel in Great Location for where I wanted to go.

Miinukset: Had to pay for breakfast, prices were high, Chairs uncomfortable in room, no view, floor lamp in room didn't stay on, bathroom door kept closing, shower/tub pull kept collapsing when you were showering and tub filled up with water.

Plussat: The room and reception

Miinukset: Should be a bit more lighting near the coffee maker. Would prefer a firmer mattress

Plussat: Everything except the cost

Miinukset: High cost, no CT Breakfast

Plussat: Friendly staff. Exceptionally clean rooms. Comfortable bed. It was a great experience. The resturant had fantastic food at a very reasonable price.

Miinukset: Cant think of anything

Miinukset: Welcome Coffee /tea on main floor - lobby and breakfast includes before check out - these bonus items would be a good gesture & guaranteed return of business( not extra )This Hotel also need bathroom and furniture updates .

Plussat: NA

Miinukset: Air conditioning that didn't run all night and was better controlled. Hallway on 4th floor stunk bad (hot weather)?

Plussat: We booked a room well in advance of Surrey Canada Day, it's the perfect location! The restaurant was open late because of the festivities and the room service breakfast in the morning really satisfied. The staff was friendly, it was handy to have a vending machine and pantry in the lobby, and the room was clean and comfortable.

Plussat: Room was very clean, staff was very cooperative.

Miinukset: Everything was great, no issues.

Plussat: The staff were helpful and kind

Miinukset: Cost was higher than expected. A hot tub would’ve been great.

Plussat: The prices was different very different from the website I

Miinukset: I should pay for the room what ever shown up on website.

Plussat: Great location, clean, quiet and friendly. Great value. Have continued to stay with sandman throughout my roadtrip.

Plussat: Reception staff was friendly. Lobby was clean. Elevator was key locked which adds to sense of security.

Miinukset: Bathroom was the worst. Soap scum was all over the tub. Could see soap stuck to the shower handle. Towels did not smell fresh. Dishwasher was not working. AC was in the living space but not in bedroom. It was hot as hell.

Plussat: did not do breakfast

Miinukset: windows needed cleaning

Miinukset: Hard to drive in to coming from the south

Plussat: I loved the king rooms Was very Awesome and spacious didn’t feel Confined

Plussat: A pool would be nice

Miinukset: No pool

Plussat: Staff and restaurant

Miinukset: Location

Plussat: Great location, room size is fantastic.

Miinukset: Rooms starting to show pretty heavy wear and tear now.

Plussat: We were on our anniversary road trip and they upgraded us to the penthouse which seemed amazing. The staff was very polite and helpful!

Miinukset: It was extremely dirty and I'm assuming because of construction the carpets were stained, there was hair in our tub, our room smelt like a man's cologne not the usual clean smell. We appreciated the upgrade but it honestly was very disappointing since our cheaper hotels in other areas were much nicer.

Plussat: It has a kitchenette which is nice to have if you have small kids.

Plussat: The staff was friendly and courteous

Miinukset: The property was poorly maintained. It needs a renovation...badly.

Plussat: I really appreciated having a washer and dryer, microwave, fridge, etc. this place was perfect for our needs. Is it fancy? No. But it was super comfortable and the staff was great! I will definitely be staying there again next year :)

Plussat: This is not the first time we stay at the hotels of this brand and we always love it. This property is modern and clean. There is a Ricky’s restaurant 1 min walk from the hotel of we want to dine extra late. The staff of the hotel is professional and friendly. The room was clean and had everything a guest might need (hair dryer, robes for pool, coffee, water, towels, bath supplies). There is a pool and a hot tub downstair which again were clean. Breakfast included with the stay had enough choices and even a waffle making station.

Plussat: Ease of parking, and close to full Service Restaurant

Plussat: We had a very early flight in, staff had a room available earlier for us than expected. We had to be up at 4 am and on another early flight for 7 am the next morning- they offered to pack up muffins and fruit for us to go because we couldn’t make breakfast. AMAZING customer service.!

Miinukset: It was too close to the highway - but definitely Understand why....

Plussat: The pool was great for the kids and the price was the most reasonable I could find for a relatively last minute booking.

Miinukset: At first the staff in the evening said they didn’t sell milk... I could see from the lobby they had it in the little locked store so staff annoyingly sold me some. I bought 3 bottles of milk to go on July 19th that had all expired on July 6th... gross!

Plussat: Clean. Coffee and tea on the room. Business center for no charge. Front desk staff are very helpful. We stored excess luggage in the meeting room. Staff were supportive of our needs.

Miinukset: Breakfast. More fruit needed. Less carbs.

Plussat: Breakfast was very good. All a staff were very friendly. The hot tub and pool area clean.

Miinukset: Found a wrapper on the window ledge in our room. Bed not very comfortable for me.

Plussat: Location, staff, breakfast, room comfort, price

Miinukset: Pillow were stinky, even though they had clean pillow cases they were stinky. They need to be washed or replaced

Plussat: Everyone in the hotel staff was so friendly, nice and helpful. We will definitely stay here next time .

Plussat: Too much traffic noice

Plussat: Staff was amazing always polite and very helpful

Plussat: Comfortable bed, nice location and good breakfast. Value for money accommodation.

Miinukset: Bathroom was a little tight.

Plussat: Clean and accessible Breatfast staff were very pleasant

Miinukset: everything was good i would stay here again I travel to Vancouver monthly and this would fit the bill

Plussat: Amr the receptionist he is so nice

Miinukset: Short on parking spots, but they could handle it

Plussat: Beds and size of the rooms

Miinukset: A little noisy

Plussat: Friendly and helpful staff, comfortable rooms, nice amenities, no charge for parking.

Miinukset: Restaurant- forget ordering from the menu; took 45 min. for breakfast to arrive with only a total 11 guests in the restaurant, not all arriving at the same time. It’s better to put out a limited number of buffet items rather than having to wait that long. for so for our order to come. We were guests #8 & 9.

Plussat: Everything.

Miinukset: We found the hotel to be exceptionally noisy. Maybe better soundproofing would have helped.

Plussat: We travelled with my 90 year old mother and were given adjoining rooms as I had requested. Really appreciated that.

Plussat: Clean, cozy, affordable

Miinukset: No

Plussat: In love with the friendly and kind staff. Hannah went above and beyond for my stay with my dog Gucci. Definitely a great place to stay! Thanks again!

Plussat: The staffs are really friendly. The room are pretty big and is very clean.

Miinukset: Location is not close to lots of restaurant

Plussat: Very quite even though it is right between a major road and the #1 highway

Miinukset: Sign was hard to see until right on top of the property as it is set back in foliage.

Plussat: The rooms were fine people at the front desk were friendly enough but did nothing to correct the mistake

Miinukset: They over charged my credit card by $309.69 and I can't seem to get them to understand what they did now I have to fight to get it back

Plussat: Clean friendly

Miinukset: Other guest were loud in hallway late (banging and coming in and out of rooms), you can hear everything they do above us as well. The vehicles were loud by window late as well

Miinukset: Got locked in the underground parking for 15 minutes, trying to call the front desk with no success and had to call me husband to call and finally someone unlocked the doors Not happy The carpets in the room smelt dirty and had been sprayed with frebreze, to mask it making smell gross

Plussat: Laundry Location to Safeway

Plussat: Breakfast facilities was fantastic despite being in the basement. Great location, and helpful front desk

Miinukset: The room above us had kids running arounf their room at 430am. Not the hotels fault, but maybe could have put them on the 1st floor.

Plussat: close to beach.. close to hospital and great people. good breAKFAST

Plussat: Location

Miinukset: hotel

Plussat: Good location just short of US border. Easy to find. Staff friendly and helpful. Reasonable range of options for breakfast.

Miinukset: Great for

Plussat: Location, easy access.

Miinukset: Dirty room, hairs on bathroom floor and on pillows. Old sofa, cushions were worn, large hole in couch. Very smelly, musty odor from pets. Gross. Toilet paper holder, screws in shower rod were rusty.

Plussat: Rooms and facilities were clean, staff was very friendly.

Miinukset: We specifically booked this hotel because it was the only one in the area with a pool. When we went down to use it, there was a lady giving swim lessons to 6 kids in the tiny pool, effectively taking up the whole pool. We hung in the hot tub for a bit, but ended up leaving the area anyway. Not sure what the deal was, but if we had known that was going to happen, we would have stayed elsewhere

Plussat: Clean hotel, friendly staff, pool, sauna, hot tub, exercise room was good ♥️ Was VERY quiet

Miinukset: Beds are a bit hard but that’s just my preference, pool is small and shallow but no major complaints there either. Overall it was good

Plussat: Pool and spa good Great breakfast

Plussat: Great location

Miinukset: The pillows were terrible

Plussat: lOCATION

Miinukset: NO THIN PILLOWS. HAD TO BRING MY OWN.

Plussat: Very clean with a friendly and helpful staff. No complaints.

Miinukset: Nothing to complain about.

Plussat: Nice simple, clean room. Bathroom right down the hall, very clean. Restful and I was able to sleep for work the next day(s). Kitchen downstairs was nice and a place for my stuff in the fridge. Would stay there again!

Plussat: Location snd price

Miinukset: Only one bath towel provided, carpet is so dirty and smelly. Air conditioning is very noisy

Plussat: The gentleman at the front desk was very helpful when we checked in to change our room to accommodate us on the ground floor.

Miinukset: The rooms were adequate for our purpose but travellers will want to know that some of the rooms are small and are equipped with the bare basics

Plussat: The rooms were really nice !

Plussat: The room has basic kitchen utensils..

Miinukset: The reception staff is not welcoming. The very first thing he said was “we dint have available room”. I felt like he doesnt want us to stay in the place.. when i said i have a reservation,he immediately ask for my passport.. he didnt look at me in the eye the whole time i am talking with him.. no smile , no thank you and he is rude and impolite. There is only 1 aircon located in the living room.. the bedrooms must be kept open to keep cold air to come inside the room otherwise it is warm.

Miinukset: There was no hot water for showers

Plussat: Nothing.

Miinukset: Everything. Outside room is dirty. Place reeks of marijuana. Inside room smells like cigarette even though it is a non smoking room. Ac is broken and archaic and does not work. Horrible experience. The money paid for this dump is a rip off.

Plussat: Location

Miinukset: N/A

Plussat: Really nothing except I wanted to be around that location

Miinukset: Old and smell room, bathroom was very smelly. Air Condition was very noisy, hard to sleep. Bathroom fan was noisy, sink is badly damaged, AC outlet didn't work. No tissue box anywhere. Bed was not bed the following day. Wouldn't recommend anyone.

Plussat: What crosants? Room was clean staff were good price of room maybe a fridge µwave would have been nice

Miinukset: Answered in the above question

Plussat: Great property for price point.

Miinukset: Disappointing that no microwave or fridge in room. Carpet in room was stained.

Miinukset: The room that was reserved was given away, the staff sprayed a smoked in room and expected someone with asthma to stay in there, she also has scent sensitivity. We had to book a different Hotel for our stay

Plussat: nice and quiet

Miinukset: hard to find

Plussat: The room was clean.

Miinukset: The bed was a bit uncomfortable. The breakfast was terrible. The milk for the cereal was warm, the orange juice had no taste and looked like coloured water, there were no sausages or eggs left and the pastries were stale. So basically unless you wanted yogurt or fruit, there wasn't much choice. Other family members stayed at a hotel for half the price and had a fantastic free breakfast included.

Plussat: The room is very clean and neat and the stuff are friendly.

Miinukset: The parking lot doesn’t have enough parking. I had to park in the gravel lot.

Plussat: Was the area we wanted.

Miinukset: Not much choice for breakfast. Skytrain was very noisy until 1pm. Asked for back room but was told they were booked out. ?? Doubt it A,little run down

Plussat: Breakfast was okay, about standard fare. After reading some reviews, we were expecting a bit of a rundown place. So we were pleasantly surprised that we found our room to be rather comfortable. The bathroom was probably recently renovated & it was clean.

Miinukset: The entrance to the hotel was a bit obscure. I'm not sure if having a 4-burner stove in the room was necessary. How many guests are going to cook in their room? Plus it makes less space to put bags.

Miinukset: Fitness center small and poorly located. Breakfast was not good.

Plussat: I liked staying there

Miinukset: Nothing

Plussat: It had 4 walls and beds.

Miinukset: Unfriendly “reception”. Sure they were young girls checking in.....but check in was most unfriendly. Bio-waste (boogers) on the walls :(

Plussat: Overall great great staff food and comfort stay thanks to the management excellent

Plussat: nothing

Miinukset: hospitality of staff, breakfast, beds in the suit

Plussat: The staff was great with what they had.

Miinukset: The hotel requires an update. Many areas are tired looking. We we’re there for 6 nights and many mornings there were little or no hot food left. And it’s the first time we had to shell the hard boiled eggs. Not a hardship for me but it was for my husband.

Plussat: No comment

Miinukset: Everything

Plussat: Nothing

Miinukset: It was 140 bucks for a old hotel room that I ended up checking out of at 1 am because there was so many bugs I couldn’t sleep. No refund.

Miinukset: Rooms were filthy. Mold on the walls, hair in the bathroom and on the bed and pillows. Huge bugs in the room. Did not turn the air conditioner on because if was filthy. No hot water at the bathroom sink. Needed a new toilet seat and tub. Bathroom walls were filthy.

Miinukset: You hear everything, things were falling apart, strong smells - didn’t sleep well at all.

Plussat: Look out for bugs !

Miinukset: Look out for bugs !

Plussat: The area was quiet and peaceful

Miinukset: Road construction at the entrance of the motel

Miinukset: Sheets were stained. Smellled bad in the room

Plussat: Getting out of there

Miinukset: Everything

Miinukset: Maintenance of the room was very dated and repairs were done very poorly.

Plussat: Only parking

Miinukset: Room service as well as need to change the color of bed sheets

Plussat: The price, the availability at short notice

Miinukset: We were placed in the secondary building in the back. Rooms were dirty in appearance and the environment was not kid friendly. The room next to us had people smoking in the halls and when we called the front desk they did not do anything about it. We did not want to stay there for long so we were out up until bedtime and left early in the morning

Plussat: It was full of bugs,all our family got bed bug bit,my kids were crying,went to our family physicians,gave prescription medicine.doctor asked to call the hotel and ask them to decontaminate the hotel rooms immediately. I am worried if the bugs came with our stuff in our home.

Miinukset: I declined to stay as I was concerned.we had no choice as we were late and had kids with us.we were really concerned about the rooms.

Plussat: Location is ok no problem staff is good it need fumigation found very tiny cockroach they clean everyday.

Miinukset: You have to pay for microwave, fridge and stove all together extra money.

Plussat: Friendly staff

Miinukset: Location

Plussat: The size of the room and that's about it

Miinukset: The manager lady was very ride and disrespectful demanding I pay cash on top of the money. I paid online to book the room.

Plussat: Na

Miinukset: Owner is very rude. Rats and mice dancing in room and kitchen. Bed bugs and dust mites all over.

Plussat: Absolutely nothing

Miinukset: Absolutely nothing, I found a dirty used needle in my room The bed sheets were dirty the carpet is disgusting the bathroom was not clean

Plussat: Nothing. It was a disgusting place.

Miinukset: There were bugs EVERYWHERE and when I told the man at the desk, he called me a liar. The shower did not work. I wanted a refund and he wouldn't refund her.

Plussat: Nothing

Miinukset: Everything

Miinukset: there was a silverfish in one of the beds and 3 bugs on the kitchen counter not good wont be staying there again

Miinukset: Not enough wifi for all units nite or daytime. TV so old could barely see picture. No coffee pot.

Miinukset: Customer service is very rude/mean/cranky. should be change and/or replace. Customer service even say no computer in the office.