Surrey hotellia

Plussat: Breakfast

Miinukset: Traffic sound

Plussat: Great service

Plussat: The breakfast was amazing for a quick start to the day.

Plussat: Comfy bed

Plussat: Kindness and family atmosphere.

Miinukset: None

Plussat: The queen bed!

Miinukset: Noise from the nearby train.

Plussat: Convince, , and great bfast

Miinukset: There were some items that had been left behind the bed for a log time and behind the nightstand was filthy

Plussat: was very clean and quiet, the breakfast was excellent.

Miinukset: everything was nice I have no negative comments

Plussat: The pool was fun and the hotel was clean and staff was nice

Plussat: Very warm welcome by two lovely ladies with a warm cookie, my room was spotless and just what I was hoping for , i asked for a late check out which I was granted which was very nice being on New Year’s Day definitely be back

Plussat: Room was a good size. Bed was great.

Miinukset: Check-in staff needs to know how to check-in. When you make a reservation they should honor it when you show up instead of giving you a run around for an hour. Not impressed with getting the wrong room than I booked after them not having my reservation. Asked for the AMA discount got lied to at checkout that I have recieved it when I didn't.

Miinukset: Wifi is terrible! Small rooms.

Plussat: Very clean and the staff there gave excellent customer service skills. Hotel employee is the best he went above and beyond to make sure all our needs were met.the breakfast was great

Miinukset: No

Plussat: Really comfortable room, good value, staff were friendly, and the breakfast was decent and in good supply. I appreciated access to beverages and fruit anytime.

Miinukset: Nothing to dislike

Plussat: Location and friendly staff

Miinukset: Carpet in the room was feeling sticky n bathroom had moldy faucet

Plussat: Location is good, don't expect any views at least on where I was I face a gas station. Breakfast is good, good selection of break, cereals and fresh pancake, Fresh bacon or sausage and scrambled eggs. Drink selections are good with juices and coffee, should add hot chocolate will be great.

Miinukset: in fairness it was slushy due to heavy snowfall and freezing rain, snow clearing can improve and salting, parking was limited near the front but back end is ok.

Plussat: The breakfasts (two) were great. Staff at breakfast were so helpful and pleasant. Other family members stayed at Sheraton and there was no breakfast. They paid a total of $85 and a couple just had porridge. This shows the value of having a hotel with a free breakfast.

Miinukset: I still think that cost was high ($290 including tax) per night. But the hotel was full so if that what the market will bear.

Plussat: Location was great for the business we were doing.

Miinukset: One day our hotel room wasnt cleans, and not alot ot restaurant selection around it.

Plussat: Neat and clean

Miinukset: Night staff was not polite with customers and has less knowledge about everything morning staff is great

Plussat: Bed was comfortable

Miinukset: As I am a handicapped person it was extremely hard for me to get up off the toilet as it is so low to the ground, some rails would be extremely handy!

Plussat: Area for sure

Miinukset: Kids running around

Plussat: The staff the next day was helpful but not the person who checked us in.

Miinukset: WAAAAAAY overpriced!!! Is not worth the amount of money we paid. Had just travelled from Victoria and paid half of what we did here for a hotel that was double the quality. Pool and hot tub were disgusting.

Miinukset: Housekeeping left our room open all day

Plussat: Nice location just out of main city (Vancouver) but with easy access via Skytrain. Complementary breakfast and comfortable rooms.

Miinukset: Staff loses a point as the maid didn't notice or replace empty tissue box. Issue was quickly resolved by front desk, but shouldn't have required the call in the first place.

Plussat: The location of hotel very good also the cleaning.

Miinukset: Yes the staff I don't like the receptionist he behaved very rude also he interfered in our personal matters

Plussat: Location was good for our purposes and breakfast was good and concevient

Miinukset: Currently not as advertised. The only reason we chose this hotel over two nearby options was for the pool, sauna and fitness facilities offered for the price. This area of the hotel is currently under renovation and not available. The offer to reimburse us for costs incurred in using the local public rec centre is a feeble attempt to make up for this inconvenience. The property needs to clearly state in their advertising that these facilities are not currently available. I will be requesting a partial refund. I would otherwise recommend this hotel.

Miinukset: nothing really within walking distance

Plussat: After moving from a street facing room it was nice and quiet. Something a light sleeper will appreciate.

Miinukset: The second room I moved to was in better condition but overall there was nothing I didn't like about the room relative to the price.

Plussat: Nice & clean room with Jacuzzi,friendly staff.

Miinukset: Some more option to add in Breakfast.

Plussat: Our room was terribly noisey, amain waterpipe made a huge loud nois in the Ceiling area at least 4 to 5 times an hour, including all night. We asked to be moved soon after we checked in, but it wasn't possible as the hotel was full. Should get a refun

Miinukset: On booking on my phone in Vancouver, US dollar figure was not visible. So was very unhappy with the room price in Us not Canadian dollars

Plussat: Super friendly staff at the front office and Excellent location that allowing a lot of business destinations for my three days trips. Room was very clean and quiet. All amenities including breakfast are adequate for my stay. Quietly operating fan for individual vent automatically stopped whenever the room temperature reached to my set temp and I could sleep very well. Will stay here again on my next trip to Surrey including the Vancouver area.

Plussat: Comfortable. Hectic day outing restful night at this hotel.

Plussat: I stay here once a week and usually it’s nice

Miinukset: The staff was so rude, The person at check in was being rude to me and my gf and was making sarcastic extremely inappropriate jokes I STAY HERE VERY OFTEN AND I WILL NEVER COME BACK AGAIN

Plussat: Staff at front desk were great, very friendly. The room was large and comfortable.

Miinukset: It was a fair walk to amenities such as shops and restaurants.

Plussat: very helpful front desk...Helped us navigate our trip into city using expo line.

Plussat: Clean, convenient, and the staff were friendly.

Plussat: I had hoped for more Christmas decorations.

Miinukset: There should have been more Christmas decorations in the lobby.

Plussat: Modern renovated room. Excellent gym facilities. Staff kindly gave us late check-out.

Plussat: The nice clean room and the view of the mountains.

Plussat: Really comfy bed, big rooms, massive bathroom.

Miinukset: Paying for parking. Also had to keep blinds closed all afternoon because room is directly facing the sun.

Plussat: Nice bed

Miinukset: Extra 15 dollar parking has gone up

Plussat: We enjoy the stay.

Plussat: Clean and tidy

Miinukset: Can not connect to Wifi

Plussat: It was clean and spacious especially for the price $-- deal.

Miinukset: I thought it was weird that we couldn't make coffee in our room without being charged and there was no microwave to heat water. We had room service one night, but it wasn't that good. the man who served us, was a delight though.

Plussat: The hotel is very nice. Beds amazing and comfy. The breakfast buffet was impressive. Great and friendly. I travel for business so it’s nice to be comfortable.

Plussat: Clean rooms

Miinukset: Pool area is old

Plussat: The bed was nice and soft Housekeeping staff are very friendly and efficient Room service was very good Thanks for the ledge so that I could get onto the bed since I only 4’5”

Miinukset: There was nothing I did not like

Plussat: comfortable matress,clean room, nice gym

Miinukset: reception service have plenty of room to be improved. loud music at hotel bar outdated and old property no proper security at parking garage-no entry gates and anybody can walk in/out garage. vancouver metro is very high crime- theft-area

Plussat: It's clean and the staff is always willing to help.

Miinukset: It's too far from the airport and has no shuttle.

Plussat: Spotless. Peter on front desk really helpful. Convenient location

Miinukset: sound proofing between floor could be better. Can here people walk across the floors above.

Plussat: It was clean and a nice room

Miinukset: The fact that I was charged for my nights stay the night before my stay was very upsetting. Every time I have stayed in a hotel I have always been charged upon checkout. I understand that a deposit must be given upon check in but to be charged a full nights stay more than 24 hours prior to check in is wrong.

Plussat: Location

Miinukset: The price for what you get

Plussat: Facilities in good condition.

Miinukset: Breakfast was truly horrible, especially considering the tariff paid. I have eaten better on a teenage scout camp out.

Plussat: Good location, comfortable bed, great room.

Plussat: Friendly staff and breakfast and water bottles were easily accessible. Breakfast was hot and had variety.

Miinukset: The beds were very uncomfortable. Mattresses were thin and very little support.

Plussat: the accommodation and service. First off, I booked the room and did not give the notification that I would be bringing my dog with me and they quickly made adjustments to fit my need without sacrificing the price.

Miinukset: nothing

Plussat: Location was close to where we needed to be.

Miinukset: The breakfast was not that great. Maybe offer a few more items for the oatmeal toppings.

Plussat: nothing

Miinukset: no pet room for us

Plussat: great location and great staff

Miinukset: little pricey and had to pay extra for 3rd person

Plussat: The crib was perfect.

Miinukset: Not enough tea. Paper cups.

Miinukset: The lobby smells.

Plussat: Restaurant/lounge were excellent. Good food and service.

Miinukset: Bed sofa was very worn and uncomfortable for sitting (should be replaced!)

Plussat: Location and restaurant

Miinukset: Bed was uncomfortable and bathroom needs more light

Plussat: The staff could not be more friendly or helpful. Makes you feel welcome and appreciated. The wheelchair accessible room was great -

Miinukset: While it was super convenient to have a wheelchair accessible room (my sister is disabled and she lives in a center nearby so it was great to be able to bring her to the room to celebrate Christmas with us there). But with that said, we felt we had to keep the curtains drawn tight because the view from our room was terrible and the nighttime noise from whatever those big industrial things were - pumps of some kind I guess? It was loud! I found myself sleeping on the couch because my partner snores and all I could hear was the banging / on and off sound of the pumps right outside the window so I didn't get any sleep that first night.

Plussat: Proximity to market and freeway

Miinukset: No breakfast included

Plussat: Nice clean hotel located in a quiet area. Lots of shops near by and a quick trip to the US Border and the Truck crossing

Plussat: Friendly staff. Exceptionally clean rooms. Comfortable bed. It was a great experience. The resturant had fantastic food at a very reasonable price.

Miinukset: Cant think of anything

Plussat: Good location. Clean

Miinukset: Staff were not helpful. Came for a wedding with 3 bags and carry on dress and large purse. Was around midnight and no one to help me to my room. Put bags on the trolley and took it up myself which was heavy. The next morning asked for help. Seemed rude

Plussat: Room was very clean, staff was very cooperative.

Miinukset: Everything was great, no issues.

Plussat: Very good hotel with swimming pool and a restaurant with attentive waiters. and the breakfast was astonished. I like it.

Plussat: Lots of pillows

Miinukset: The bathroom counter was cracked

Plussat: I loved how the hotel was close to everything you would need and it is kept very clean, I would definitely recommend this hotel to all family and friends from out of town.

Plussat: Staff and restaurant

Miinukset: Location

Plussat: Great location, room size is fantastic.

Miinukset: Rooms starting to show pretty heavy wear and tear now.

Plussat: Big apartment style room had everything you would need and more for a stay.

Miinukset: The parking garage has tight spots and it's harder to fit larger vehicles but it is secure we experienced no issues except that we have an SUV and it's a small space.

Plussat: The fact that there was a full kitchen, and amenities provided was a plus.

Miinukset: The bed was uncomfortable. It felt super firm.

Plussat: Ease of parking, the room was with a kitchen and living room. Room was spacious. Beautiful view. Very near to amenities.

Plussat: Best location nice hotel

Miinukset: Everything was perfect

Plussat: Awesome stay this weekend, spacious suite....very, very comfy bed, nice balcony, felt safe & secure with the private underground parking and keys needed for elevator. I could easily stay that for weeks if needed for work.

Miinukset: The microwave didn't work and TV's were a bit small but these were not a nuisance...not many negatives about this hotel.

Plussat: Ease of parking, and close to full Service Restaurant

Plussat: Staff are very helpful, breakfast was good for the hotel price I paid

Miinukset: It is too far from the metro station hence it could have been good if there's a shuttle service.

Plussat: Met all of my needs. Spacious room and comfortable.

Plussat: The room was clean and comfortable.

Miinukset: Had a very frustrating time getting a cab to my event. It took almost an hour to get a cab to the hotel to a function that was not very far from the hotel (too far to walk). Was late for the function so that was disappointing. I guess not the hotel’s issue but typically hotels can get cabs to them within a reasonable time early in the evening.

Plussat: the room was spacious and the staff were awesome

Plussat: Cleanliness and convenience.

Miinukset: Reception on leaving. Not client focused.

Plussat: Close to town

Miinukset: ??

Plussat: We had a good experience. This was a good value.

Miinukset: It was a long drive to Vancouver but that was expected with the lower price.

Plussat: The price and the breakfast

Plussat: Staff was amazing always polite and very helpful

Plussat: Breakfast was good

Plussat: Great location and comfortable bed, cozy blankets, great pillows and nice thick luxury towels made them a cut above the rest.

Miinukset: Nothing

Plussat: Amr the receptionist he is so nice

Miinukset: Short on parking spots, but they could handle it

Plussat: The staff was great, very polite and made sure we were satisfied of our stay.

Plussat: Beds and size of the rooms

Miinukset: A little noisy

Plussat: Price was reasonable

Miinukset: Door on ice room on second floor kept slamming and could be heard from my room

Plussat: Everything.

Miinukset: We found the hotel to be exceptionally noisy. Maybe better soundproofing would have helped.

Plussat: The staff were great, in particular was fantastic, friendly and so helpful.

Miinukset: Length of time from downtown Vancouver in traffic (sometimes 30-45 minutes)

Plussat: Clean, comfortable and affordable.

Miinukset: Room service is something that could be improved upon

Plussat: Clean, cozy, affordable

Miinukset: No

Plussat: The staffs are really friendly. The room are pretty big and is very clean.

Miinukset: Location is not close to lots of restaurant

Miinukset: My room wasn't made up the one day I asked for it. Very disappointed

Plussat: Clean friendly

Miinukset: Other guest were loud in hallway late (banging and coming in and out of rooms), you can hear everything they do above us as well. The vehicles were loud by window late as well

Miinukset: Got locked in the underground parking for 15 minutes, trying to call the front desk with no success and had to call me husband to call and finally someone unlocked the doors Not happy The carpets in the room smelt dirty and had been sprayed with frebreze, to mask it making smell gross

Plussat: Location was great for our needs - visiting family in South Surrey.

Miinukset: The heating/air conditioning was extremely noisy. Staff not particularly friendly. We had our dog with us, and they put us in a room that apparently was not a dog room because they didn't see the dog when we checked in. Although I had emailed ahead of time to remind them we were bringing our dog.

Plussat: Building and facilities are new (so new, that they were still under construction!). Still a few wrinkles to work out (dispensers in shower weren't working yet).

Miinukset: Would be nice to have EV chargers on site!

Plussat: Very friendly and clean

Miinukset: No

Plussat: Breakfast facilities was fantastic despite being in the basement. Great location, and helpful front desk

Miinukset: The room above us had kids running arounf their room at 430am. Not the hotels fault, but maybe could have put them on the 1st floor.

Plussat: I was actually quite impressed by the breakfast! Lots of options, from the hot choices like pancakes, sausages, eggs (2 styles offered) and cold options, self serve do-it-yourself yogurt, variety of cereals and the list goes on!

Miinukset: The workout facility leaves a little more to be desired...not enticing to want to work out there. Basic (or lack there of) equipment and the room a bit somber.

Plussat: It was clean and they had a great free breakfast.

Miinukset: no

Plussat: The location was perfect for us. And, the facilities were great. My grand daughter enjoyed the pool, and so did we. The breakfast was lovely, and more than we expected. Fresh and perfect to start off the day!!!

Miinukset: Bathrooms a little small

Plussat: Great location

Miinukset: The pillows were terrible

Plussat: lOCATION

Miinukset: NO THIN PILLOWS. HAD TO BRING MY OWN.

Plussat: Didn't try it, it was in the basement.

Miinukset: Room very small and cramped, air vent just across hall blew dirty stinky air into hall which entered our room under the door and also filled the hall and elevator.

Plussat: Very clean with a friendly and helpful staff. No complaints.

Miinukset: Nothing to complain about.

Plussat: The space if the room nice

Miinukset: The staff not helpful the male one acted like it was lots to ask him to do something

Plussat: It's very safe , clean , easy accessible to public transportation , very nice and friendly staff , reasonable rates , easy access to food around the area , minutes away from Central City Mall and SkyTrain.

Miinukset: N/A

Plussat: Is quiet

Miinukset: TV needs more channel selection

Plussat: I liked the quiet

Miinukset: They need to provide the amenities that they offer.

Plussat: The big comfy bed

Miinukset: Nothing comes to mind

Plussat: Friendly staff clean comfortable rooms

Miinukset: Nothing

Plussat: close to hospital

Miinukset: a hairdrier, no restaurant nearby

Plussat: Location is so convenient.

Miinukset: Carpet was little smelly. Sofa was so firm and uncomfortable.

Plussat: Great price Accommodating room size

Miinukset: Coold

Plussat: Room was comfortable and clean and provided everything I needed. The lady at the desk when I checked in was very helpful.

Miinukset: Its location is difficult for a person without a car. I had expected to get a taxi from the skytrain station but all were booked. Once I got there, there was no nearby place to eat.

Plussat: Nothing

Miinukset: Customer service

Plussat: The room is very clean and neat and the stuff are friendly.

Miinukset: The parking lot doesn’t have enough parking. I had to park in the gravel lot.

Miinukset: Breakfast was disappointing Rooms were congested Poor sanitation amenities

Plussat: We only had to endure it for 1 night

Miinukset: Room had mold & water damage, staff was disorganized (misplaced our ID!), breakfast was a joke since the only drink available was Tang (coffee & juice machines were broken). Food was cold oatmeal & stale cinnamon buns. Dirty dog toys on eating area floor

Plussat: Manager and other staff at front desk

Miinukset: Facility location

Plussat: Easy access

Miinukset: A little expensive

Plussat: Parking on site.close to US border.

Miinukset: Hotel does not look clean. Old property. Not a value for money. No breakfast and dining area.

Plussat: nice and quiet

Miinukset: hard to find

Plussat: The bed was comfortable

Miinukset: The room had a very strong cigarette smell.The television was from the dark ages.

Plussat: No breakfast. Location was fine as we met up with friends before going to the Cancer Clinic in Vancouver next day. Quiet room and easy parking.

Miinukset: Restaurant wasn't open, and one of the reasons we chose it was because it had a restaurant, so had to drive to get breakfast which wasn't ideal for our plans.

Plussat: Breakfast not included.

Plussat: It was horrible. She ripped me off and wouldn’t give me my money back when I only stayed a few hours it was horrible. I ended up having to pay for one night and only got my damage deposit back. I HATE THIS HOTEL WITH A PASSION.

Miinukset: The manager. She literally kept calling my room because she tried getting another 100$ just because I was a few hours early. She ripped me off 300$ for ONLY A FEW HOURS.

Plussat: The owners were horrible to my Son who I booked for. He was minutes late for check out and they charged him 25 extra. I booked an extra night and they were trying to kick him out. even though it was paid for. These hosts are horrible

Miinukset: Nothing

Plussat: Cleaness has to be improved. Sheets must be changed between guests as well as the blanket.

Miinukset: Smell

Plussat: Price is good

Miinukset: Party in next room was excessively noisy well into the late evening. With so few rooms being rented we could have been placed away from other rooms.

Plussat: Nothing because they give our room to some other And gave us bigger room but told us to not use facilities such as jacooze.

Miinukset: Staff was rude to customers

Plussat: Small but cosy. Old style but good

Miinukset: No fridge microwave or coffee facilities could add these then charge a bit more

Miinukset: The bug crawling on my leg at 4:30am

Plussat: Getting out of there

Miinukset: Everything

Plussat: The staff were very friendly.

Miinukset: the bathroom could do with a renovation

Plussat: Area was good.

Miinukset: Wasn’t clean. Parking lot is small for large pickup trucks. Debris all over the property.

Plussat: Only parking

Miinukset: Room service as well as need to change the color of bed sheets

Plussat: The price, the availability at short notice

Miinukset: We were placed in the secondary building in the back. Rooms were dirty in appearance and the environment was not kid friendly. The room next to us had people smoking in the halls and when we called the front desk they did not do anything about it. We did not want to stay there for long so we were out up until bedtime and left early in the morning