Tokio hotellit lähellä Sekai Boeki Center Building

Plussat: The up grade of our two rooms into 1 two bedroom suite is unforgettable!

Miinukset: Nothing

Plussat: The hotel was an oasis in the city. The staff were excellent, and it was one of my best experiences in new place.

Miinukset: The hotel starts on the 28th floor, so it feels detached from the surroundings.

Plussat: From check-in to check-out all the service was consistently excellent, staff were sincere and my room was comfortable and clean. Wish to go back soon.

Miinukset: Not a thing to complain.

Plussat: I was only in Tokyo for two days. I have always wanted to see the City so I stayed as a long lay-over. I have traveled quite a bit and mostly stay at high end hotels. The room was amazing. It was large, clean and the bed was perfect. I think the one thing that stood out was the service. I mostly felt with the front desk manager Tetsuro Nakamura. Everyone at the hotel seemed to really appreciate their job and enjoy helping their guests.

Miinukset: Nothing comes to mind

Plussat: Location, service, pool staff

Plussat: The staff is incomparable (then again, Japanese people have standards no one else in the world has), they were so on the ball about everything, from questions about the city, to housekeeping and in room massages, that this hotel in the US would cost 550 a night, and I only paid around 200. Japan is on another level. The comparison between Japan and the United States, is that there is no comparison.

Miinukset: Everything was perfect.

Miinukset: Everything was very good.

Plussat: I was on a business trip visiting a company less than 2 blocks away so I couldn't beat the location. I got the normal room, which is small but had everything I needed. Rooms are modern and mine was clean. Hotel is dated. The lobby feels like the 70's or 80's and lacks a real bar reestaurant. The cafe in the lobby has a very limited menu of food and drink, particularly for breakfast. Would I stay here again? Yes for the same location/price balance I paid on this trip.

Plussat: Room was extremely clean and the concierge was awesome. We opted for an included breakfast and were given two breakfast tickets, free mini bar, robes and slippers. We were on the top floor and the views were spectacular. The location was great and gym was nice also. Would go back!

Plussat: The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier.

Miinukset: Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.

Plussat: Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station).

Miinukset: Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.

Plussat: Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita

Miinukset: At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.