Tokio hotellit Shinjuku

Plussat: Room

Miinukset: Lost in translation

Plussat: Loved the view from the 46th floor of Mt Fuji. Breakfast was fabulous, room service was amazing. Even though certain items were not on the menu, the staff was kind enough to have it specially prepared for us. Overall the staff was very polite and willing to assist whenever asked.

Miinukset: The ambiance a little too dark in the lounge area at night. But I guess they needed to set the lightings like this so that the amazing view could be enjoyed from the 41th floor.

Plussat: Customer Service was excellent! They gave me a set of tea pot because they served me broken glasses and cups every morning The layout was confusing but the staffs tried their best to help Overall, i do feel very welcoming especially you just had a long flight

Miinukset: I never stayed in a 5-Stars hotel, where i had so much complaints at one stay (5 days, 4 nights) 1. The glass in the bathroom was chipped, so i put it aside to the table so the maid could take care of it for next swift 2.,Similarly, i also found my tea cup was cracked as well. So i placed it together with the chipped glass. Day2, i found thr exact chipped glass and cup were put back exactly where i found them. So, i moved them to the table, so the maid could replace them Day3, they were back to the same place, in the bathroom and tea set. Finally, i called the housekeeping. I wondered how they cleaned the glasse and cups?! The exact broken glass and cups were back. Did they actually use machine to wash them? However, their response was very kind and they even offered me a set of new tea pot and cup !! 3. Breakfast - i.They served a tray of empty jams (used by someone else) - Yike ! Pretty gross. ii. When i went to get my second round of fruits from the buffet table, they cleaned my table including my unfinished food and capuccino iii. With the price they charged, the buffet breakfast quality and quantity are very underwhelming! 4. Dining - Western dining They claim it is a French cuisine. Mmm, Nope. They are not French cooking at all. If you serve the fish inside a Staub pot, you then call it French. Then maybe :) But the menu does have a good variety of protein and even have glutten-free bread. The service was very slow, but with "customers are always right " attitude. The fishes we ordered were tiny and dry. Again, could not complaint because the people were so nice 5. Dining - Japanese They are extremely over-priced with a nothing special taste. Again, great service with not so good food and very pricey 6. The layout of the floor and.location of lobby was weird! So confusing. Not matching a pricey, 5- Star hotel, or comparable to other Grand Hyatt international hotels 7. No Limo-bus going to Airport before 9am.

Plussat: Probably the best hotel I did in my life

Miinukset: Nothing. All was perfect

Plussat: Bed swimming pool

Miinukset: Television channels limited no international channels

Plussat: Amazing service. Beautiful hotel

Miinukset: Location is not great, far from city center

Plussat: One of the best hotels I've ever stayed in. Staff were super attentive and the facilities were amazing. We were in a deluxe king - it was on the 47th floor facing Shinjuku station so gave great views across the city. Being able to have 24 hour breakfast in the room on the day we were leaving was a big plus. Had a good gym (also on the 47th floor), and the bar on the 52nd floor was beautiful (even if the drinks were a little pricey at 2400 yen each). Would definitely stay there again.

Miinukset: Very little to comment on here. The location is a little far from Shinjuku Station (about a 15 min walk), however the hotel does provide a regular shuttle service to and from the station (every 20 mins until 9:30pm).

Plussat: Everything clean and nice and comfortable

Plussat: Great hotel with amazing views over Tokyo. Loved our stay there. Also had a great dinner in the top floor restaurant.

Miinukset: Hotel was a bit out of the way for sightseeing and some parts of it a bit dated with regards to the design, especially considering the hefty price tag. Would probably go for something in another city district next time.

Plussat: It’s just perfect!

Miinukset: Nothing!

Plussat: The room was a good size for a single person travelling alone. Bathroon was much bigger than expected. Very new and clean, nicely decorated. Great toiletries provided. Bed and pillows were comfortable. Fabulous location. Quiet area at night. I felt safe. Excellent staff, very friendly and helpful.

Miinukset: I couldn't find a USB port to recharge my phone (just thinking now maybe it was on the desk but I'm used to finding them near the bed head). The first night I had to call reception to find out how to turn off the light above the desk. I was looking for a switch on the wall (didn't think to look on the desk, I thought the switch there was for the desk lamp). The air humidifier confused me. At first I thought it was the air conditioning unit and filled it with water before I realised there was an air conditioning unit over the bed (it was hidden from view when entering the room). I would have liked a music channel or English speaking movie channel on the TV. Personally I think a standing basin in the bathroom would have been better than a sit down one.

Plussat: The hotel is centrally located to all that Tokyo has to offer. It also is secure with keycard access during off hours. It is a block from all major shopping in Shinjuku and is about 5 minutes from Shinjuku Station

Plussat: Everything was amazing down to the staff the pillows the bed the facility’s I book so many nights here cause it was clean and beautiful

Miinukset: Everything was great

Plussat: The position is very good, easy to reach by walk from the Shinjuku station. Staff is very kind, professional and they speak english well: they print my boarding pass and help me with the city guide during my stay. The room was confortable and the bathroom was very clean and spacious. Wi-fi worked well.

Plussat: It is modern and clean. Although it stays next to a busy street full of restaurants but it is quiet while you are sleeping. There are family marts convenient stores nearby. The JR Shinjuku Station can be reached on foot in eight minutes. Most of the popular sites in Shinjuku are within walking distances. I am a solo travel staying three nights in both single rooms with shower only and with bath. The shower only room is better for me because the shower water power is stronger and with various types of shower heads to choose. Staffs are super friendly and helpful. I tried one breakfast and choice of food is sufficient.

Miinukset: Nothing

Plussat: Great position in the heart of Shinjuku and washing and drying machine in the room.

Plussat: Biggest room we had while staying in Japan

Miinukset: Nothing

Plussat: Very convenient locations with easy access to restaurants and bars. The room is a bit small but with all facilities you could think of, including fridge, microwave and washer. Not all staff could speak English, but I do see some front desk staff could speak English or Mandarin, which might be a bonus for foreign travellers.

Plussat: The location in Shinjuku is great. The beds, pillows and blankets are very comfortable. The bathrooms are clean, modern and great. Wash machine in the room is great. Safe, complementary coffee & tea. The staff was always very helpful and friendly. They took our luggage and stored it for us when we were traveling. We really enjoyed the stay.

Miinukset: The rooms are small (even though not too small for Tokyo standards).

Plussat: Great Location, Great Room, there is a washing machine which is a plus, after your long trip sometimes you need to wash something, they give you 1 free washing powder, so you get 1 load of free wash. very close to shinjuku shopping area. close to metro and JR station. could not ask anymore than this

Miinukset: none

Plussat: Microwave, washing machine/dryer, refrigerator, very helpful and friendly staff.

Miinukset: No view,

Plussat: Great hotel located in the heart of shinjuku near the station. Great staff, room.

Miinukset: Breakfast is tough if you are hoping for decent western food

Plussat: Many choices of local and western food,Service was great and staff went out of their way to assist.

Miinukset: More efficient toast machines.

Plussat: Very helpful and supportive staff: especially the incredible Concierge Team, who made our stay both memorable and enjoyable.

Plussat: Hotel was very nice facilities good

Plussat: Location, friendly helpful staff, free shuttle to Shinjuku-Ku all day and evening, good value for money

Miinukset: Rooms a bit compact but everything available for a short stay.

Plussat: So many toiletries! Free shuttle to metro. Excellent location. Impeccable service. Big rooms.

Plussat: The staff greeted you every morning coming off the elevators. Very friendly and helpful staff.

Plussat: Location , cleanliness , surrounding , facilities , staff attitude, room size .

Miinukset: Nothing

Plussat: Staff extremely helpful and friendly. Free shuttle bus to station every20 minutes was very convenient.

Miinukset: I never like shower baths.

Plussat: Perfect location. Friendly staff. Direct bus connection with airports

Plussat: The room was very clean. The services were excellent and free shuttle bus to Shinjuku station is really an added value.

Plussat: Modern hotel. Decent sized rooms for Japan. Efficient check in/out

Miinukset: Connections to the main touristic spots of Tokyo are a bit difficult: i French it involves a 20min walk to the main train station.

Plussat: The location is close to Metro station, and hotel also hav shuttle bus to Shinjuku Station. The concierge is very nice and helpful to us, and assist us to book the restaurant. Highly Recommend to stay here.

Miinukset: The fitness center is little small, but the facilities are enough to this space.

Plussat: Restaurants ease of transport

Plussat: Hotel room was very big especially for Central Tokyo! The staff were absolutely lovely and spoke English which helped a lot! Also had lots of extras if you need it, I didn't but the option was there!

Miinukset: I extremely disliked the area. It is full of men trying to get you to go to their seedy bars. (not Japanese of course) felt quite unsafe walking down the street at night! Kind of ruined my stay in shinjuk as I didn't feel like walking back to the hotel at night.

Plussat: Staff were friendly, Haney coin laundry in building and very close to Shinjuku station.

Miinukset: Even though non-smoking our room had a smell of stale smoke. Rooms very small as many in central Tokyo, but definitely smaller than the photos appear.

Plussat: Large room. Close to everything.

Plussat: There is a big bath tub and a shower space. The room is larger than other japanese business hotels.

Miinukset: Softer Pillows

Plussat: Always great

Plussat: breakfast

Miinukset: location

Plussat: The staff were very helpful and friendly. And the room was very comfortable and clean

Miinukset: The location was too busy at night for me personally.

Plussat: Great little hotel in an excellent location. Right in Shinjuku at the entrance to Golden Gai. Five minute or less walk to Shinjuku JR station. At first we were worried about the size of the room but after long days exploring Tokyo all you really need to do in the room is sleep. If you like a firm mattress you will LOVE this bed. We slept better here than at home! Bathroom was very clean, and we loved the separate shower/bath concept. Ate at the breakfast buffet a few times, which had a good balance of western and Japanese foods to try. Most of the breakfast spots nearby don't open until 10-11 so consider buying the breakfast at check-in if you are an early eater.

Miinukset: There is not a ton of space for luggage storage, but that is to be expected. The room has a small couch which for us became luggage and souvenir storage so it worked out. As others have mentioned, there is also the strange situation of having to take one hotel to the lobby and another to the street. However, if you are leaving early enough, the escalator will be set to go "down" to the street level.

Plussat: The service was amazing. We needed to ask about Wifi in our room and got a router delivered to our room. This was complimentary. Wheneve we had a problem the staff fixed it instantly. They really went above and beyond.

Miinukset: Nothing.

Plussat: Great staff, very clean.

Miinukset: N/A

Plussat: Excellent location for our purposes. Oedo line access and Shinjuku Station close by for easy access to anywhere you want to go. The park directly opposite of the hotel was really nice added bonus. We spent quite a bit of time in there just chilling. Room was nice & had all we needed (fridge, water boiler, A/C, a safe). There's also a nice laundry room with 3 washing machines and 3 driers (coin machines, including a machine to buy 1 use detergent). Laundry room also has 2 vending machines if you get thirsty and don't feel like walking to the Family Mart that's also very near by and came in handy often. You can choose a pin code access for your room instead of normal keycard, we found the pin system very easy & intuitive. We opted for ECO cleaning almost every day which means instead of cleaning out the whole room, they will empty the trash, give you new towels and water bottles & as a nice bonus it gives you discount vouchers (500yen each) that you can use in the bakery or restaurant within. the hotel. Nice, very quiet backstreets directly behind the hotel. Walking around them in the evening was very relaxing. It didn't happen often at all, but when people are talking in the hallways, it's definitely well heard in the rooms. Didn't bother me personally and there wasn't a lot of it happening but very light sleepers might be awoken by it. We had a room at the 12th floor and there was barely any sounds from the streets coming in. Don't really have any other complaints than the sound issue above. Was a nice, peaceful stay and everything worked smoothly. Would definitely recommend and stay here again.

Miinukset: The sound insulation in the doors is non existent, which means sounds from the hallways might bother you if you are trying to sleep etc and people are going in/out & talking.

Plussat: Location great Lobby and staff Cleanliness

Miinukset: Bigger rooms A pool Tea and coffee facilities

Plussat: Breakfast was really good Like the washing and drying facilities

Plussat: Everything else.

Miinukset: Concrete floors in the lobby aren't very fitting for this hotel. Seems like your in a car garage.

Plussat: The facilities are complete with bakery, restaurant, laundry, eco-cleaning. Speedy check-in/check out/payment with automatic machine. Staff are nice and helpful but one young trainee can't speak good English and his colleague just smiled at his side and didn't help him.

Miinukset: I bought bread from the in-house bakery but it is generally quite expensive and the bread texture is like gummi. The dryer is full of dust and dirt. The filter of the air-conditioner is not clean. I feel itching whole night. It is not near to Shinjuku station. Inside E subway line needs long walk.... Suggest to have shuttle bus to Shinjuku station, it's just 10 mins drive. The customers would like to pay for it if it is more convenient and quicker way to a big station..

Plussat: Majoituimme hotelliin kahteen kertaan kiertomatkamme aikana. Ensimmäisellä kerralla huone oli tosi kiva ja riittävän kokoinen kahdelle. Toisella kerralla saimme selvästi pienemmän huoneen, joka oli tosiaan liian pieni kahdelle. Varaustiedoista emme havainneet eroa.

Miinukset: Sisäänkirjautuminen oli vähän sekavaa. Toisella kerralla opastettiin itsepalveluun ja toisella kerralla taas palvelutiskille... Ja hei, miksi siivoukseen ei sisälly roskisten tyhjentäminen?

Plussat: Loistava aamiainen (täysin länsimainen tosin). Moderni, uudenkarhea hipster-hotelli, jossa soi cool musiikki. Japanilaisittain tilavat huoneet, joissa vesipullot päivittäin ja kiva PIN-koodi lukko eli ei avainkortteja ollenkaan.

Miinukset: Huonesiivouksen taso vaihteli, välillä oli tohvelit ja kylpytakki, välillä ei.

Plussat: Excellent hotel with very comfortable rooms

Miinukset: Could have been closer to a subway station

Plussat: The location was pretty good, with the major areas of Shinjuku in walking distance. Shinjuku station was a little further than ideal, but still within walking distance. The cafe and communal spaces were good looking and comfortable. The rooms were cozy and well-equipped. Everything was very clean, and the staff helpful. Would stay again.

Plussat: The bakery and bar at the entrance were the nicest things. Even in 4 or 5 stars hotels is difficult to get such good vibes. The room was nice. Very new and stylish design. Comfortable beds. Decent bathroom.

Miinukset: The bakery and bar were ridiculously expensive. We paid 20€ for 3 croissants and 2 cappuccinos. Simply ridiculous.

Plussat: Location

Miinukset: Room was cramped

Plussat: The rest was very good,very good location,fantastic park near by, fantastic bakery and very tasty buns, easy checkin and checkout.Room.was very well planned

Miinukset: It was very noisy.Houskeepers were shouting from 7am , dropping things, banging with them.Very weak sound protecion.