Tokio hotellit lähellä Shinjuku Chuo Koen

Plussat: Room

Miinukset: Lost in translation

Plussat: Everything was perfect - the location, the interior decor of the whole hotel, the spa and gym were incredible. One of the best hotels I've ever stayed in.

Plussat: Loved the view from the 46th floor of Mt Fuji. Breakfast was fabulous, room service was amazing. Even though certain items were not on the menu, the staff was kind enough to have it specially prepared for us. Overall the staff was very polite and willing to assist whenever asked.

Miinukset: The ambiance a little too dark in the lounge area at night. But I guess they needed to set the lightings like this so that the amazing view could be enjoyed from the 41th floor.

Plussat: Customer Service was excellent! They gave me a set of tea pot because they served me broken glasses and cups every morning The layout was confusing but the staffs tried their best to help Overall, i do feel very welcoming especially you just had a long flight

Miinukset: I never stayed in a 5-Stars hotel, where i had so much complaints at one stay (5 days, 4 nights) 1. The glass in the bathroom was chipped, so i put it aside to the table so the maid could take care of it for next swift 2.,Similarly, i also found my tea cup was cracked as well. So i placed it together with the chipped glass. Day2, i found thr exact chipped glass and cup were put back exactly where i found them. So, i moved them to the table, so the maid could replace them Day3, they were back to the same place, in the bathroom and tea set. Finally, i called the housekeeping. I wondered how they cleaned the glasse and cups?! The exact broken glass and cups were back. Did they actually use machine to wash them? However, their response was very kind and they even offered me a set of new tea pot and cup !! 3. Breakfast - i.They served a tray of empty jams (used by someone else) - Yike ! Pretty gross. ii. When i went to get my second round of fruits from the buffet table, they cleaned my table including my unfinished food and capuccino iii. With the price they charged, the buffet breakfast quality and quantity are very underwhelming! 4. Dining - Western dining They claim it is a French cuisine. Mmm, Nope. They are not French cooking at all. If you serve the fish inside a Staub pot, you then call it French. Then maybe :) But the menu does have a good variety of protein and even have glutten-free bread. The service was very slow, but with "customers are always right " attitude. The fishes we ordered were tiny and dry. Again, could not complaint because the people were so nice 5. Dining - Japanese They are extremely over-priced with a nothing special taste. Again, great service with not so good food and very pricey 6. The layout of the floor and.location of lobby was weird! So confusing. Not matching a pricey, 5- Star hotel, or comparable to other Grand Hyatt international hotels 7. No Limo-bus going to Airport before 9am.

Plussat: Probably the best hotel I did in my life

Miinukset: Nothing. All was perfect

Plussat: Bed swimming pool

Miinukset: Television channels limited no international channels

Plussat: Amazing service. Beautiful hotel

Miinukset: Location is not great, far from city center

Plussat: One of the best hotels I've ever stayed in. Staff were super attentive and the facilities were amazing. We were in a deluxe king - it was on the 47th floor facing Shinjuku station so gave great views across the city. Being able to have 24 hour breakfast in the room on the day we were leaving was a big plus. Had a good gym (also on the 47th floor), and the bar on the 52nd floor was beautiful (even if the drinks were a little pricey at 2400 yen each). Would definitely stay there again.

Miinukset: Very little to comment on here. The location is a little far from Shinjuku Station (about a 15 min walk), however the hotel does provide a regular shuttle service to and from the station (every 20 mins until 9:30pm).

Plussat: A phenomenal experience of first rate service, comfort and view. A bucket list hotel for sure.

Plussat: Everything clean and nice and comfortable

Plussat: We had a great room with our own washing machine which allowed us to catch up with our laundry. The beds were very comfortable and bathroom facilities were great.

Miinukset: We would have liked some fruit available at the breakfast buffet.

Plussat: The room is clean, comfortable stay, very convenient

Miinukset: No

Plussat: Location. Staff

Miinukset: Small room. Breakfast had very few options

Plussat: Very clean, comfy bed, well located near Shinjuku station, staff were very accommodating- allowed us to check in early for a fee. Only stayed one night & didn’t spend much time in the hotel as there’s so much to see around Tokyo but was perfect for what we needed.

Plussat: the staff was very friendly and helpful. the location of the hotel was perfect. very clean

Plussat: Location only

Plussat: Fantastic location, right outside a major metro station and a walking distance from Shinjuku JR train station. Walking distance from tons of bars, restaurants and all the shopping you could possibly want. Friendly and helpful staff. Super clean. Fantasic bathroom. What else can I say ? It was perfect !

Plussat: The hotel is centrally located to all that Tokyo has to offer. It also is secure with keycard access during off hours. It is a block from all major shopping in Shinjuku and is about 5 minutes from Shinjuku Station

Miinukset: Bed was not made and sheets were not cleaned

Plussat: Great location, great facilities and lovely staff.

Miinukset: Room was on the small side (but it’s Tokyo). Would have been nice to have somewhere to store bags in the room etc, but it wasn’t a problem.

Plussat: Microwave, washing machine/dryer, refrigerator, very helpful and friendly staff.

Miinukset: No view,

Plussat: Convenience of location and the washing machine!

Plussat: Erittäin siisti, moderni ja raikas hotelli, joka on kätevän lähellä Shinjukun rautatieasemaa. Huone oli silti hiljainen. Aamiaista emme testanneet, vaan keitimme huoneessa kahvia ja teetä ja haimme evästä - lähellä on runsaasti kauppoja, kahviloita ja ravintoloita.

Plussat: The staff were so lovely - super polite, friendly. The hotel is immaculate, modern, relaxing. We were on the 14th floor which had a room with a washer and dryer, an ice machine, and a beverage machine - very handy. We were a group of 3, and we were in a superior twin with an extra bed - we found the space to be comfortable. We ate at the hotel restaurant for breakfast almost every morning - it was expensive, but what you’d expect at a hotel pretty much anywhere. The food was very good - a great balance of Japanese and western offerings. The house made custards were delicious! The hotel is in a perfect location - 5 minute walk to Shinjuku Station, two Lawsons and a 7-11 even closer.

Miinukset: All was really great, from our perspective and use as tourists, it was perfect. We’d stay there again.

Plussat: Conveniently located 5 minutes walk from Shinjuku station. Many restaurants within walking distance

Miinukset: Nothing really

Plussat: The location, modern design and easy excess

Miinukset: It needs a facelift soon.

Plussat: Staff are very helpful and it it in such great location very close to the subway and JR. room size is reasonable and the bathroom is great!

Plussat: Staff is very friendly and helpful. The location is very convenient. Easy access to / from airport.

Plussat: The Locationnof the hotel and the efficiency of the staff

Miinukset: So far nothing

Plussat: excellent location, staffs are friendly and helpful. Twin room is big in Shinjuku, so do the bathroom.

Miinukset: nothing

Plussat: The staff in the restaurant were outstanding

Plussat: Excellent location just two minutes from the main station - or the south part of the station. Good reception and restaurant staff, room as expected, 7/11 next door.

Miinukset: Bathroom surprisingly small and a bit old fashioned - no walk in shower. No bar in the hotel, though drinks available in the restaurant.

Plussat: Really nice and spacious rooms. Great staff. The breakfast was incredible and we really enjoyed it each morning.

Plussat: Great western and Japanese breakfast. Staff were lovely.

Miinukset: Nothing

Plussat: Many choices of local and western food,Service was great and staff went out of their way to assist.

Miinukset: More efficient toast machines.

Plussat: Very helpful and supportive staff: especially the incredible Concierge Team, who made our stay both memorable and enjoyable.

Plussat: Location was excellent, rooms v comfortable, lots of toiletries

Plussat: Lobby is nice

Miinukset: Rooms could have been updated, especially washrooms. Beds aren’t very comfortable.

Plussat: Spa

Miinukset: Lack of variety in international buffet and international dinner by comparison to 5 star hotels around the world it falls short Also seems silly to charge hotel guest to use the pool seems silly unless you happens to have an appt at the spa already booked

Plussat: So many toiletries! Free shuttle to metro. Excellent location. Impeccable service. Big rooms.

Plussat: The staff greeted you every morning coming off the elevators. Very friendly and helpful staff.

Plussat: Location , cleanliness , surrounding , facilities , staff attitude, room size .

Miinukset: Nothing

Plussat: Staff extremely helpful and friendly. Free shuttle bus to station every20 minutes was very convenient.

Miinukset: I never like shower baths.

Plussat: Perfect location. Friendly staff. Direct bus connection with airports

Plussat: Hotel location was fabulous for stay in Tokyo, having subway below hotel was great. Staff were amazingly helpful and friendly. Rooms were very clean and compact but was definitely not there to sleep. Free shuttle to Shinjuku was also great as area was fantastic for food and shopping.

Miinukset: Nothing

Plussat: The staff was beyond friendly. The room was a good size. The hotel is located a short distance from Shinjuke Station

Plussat: Feather pillows that were uncomfortable but a quick call to guest services sorted that out. Big problem was the shower screen that doesn’t work too well, so very wet bathroom floor. On Dining no signs of dress code, was refused entry to breakfast for wearing a flip flop, and a lack of vegetarian options is sadly lacking. Having said that this is just constructed comments and the staff, location are spot on

Plussat: Staff were very helpful and able to get us an early check in and later check out.

Miinukset: Price of food and drinks was exorbitant! Luckily we had breakfast included but we made the mistake of ordering 2 coffees while we we waiting to check in, $38 AUD !!! Bar prices were ridiculous too.... meals at nearby neighborhood restaurants far more reasonable.

Plussat: Staff decor cleanliness guest services Concierge helpful to arrange health care needed for u Our young child

Miinukset: Restaurants expensive, sometimes communication with restaurant staff a problem

Plussat: The room size was good.

Miinukset: No free WiFi. The hotel charges for in room WiFi per day. Executive lounge over booked so no allowed entry. Front desk offered us to take drink back to our rooms in a paper cup! Not exactly what is expected for club level service.

Plussat: Close to train station

Miinukset: Limited vegetarian options

Plussat: Free upgrade to Executive Room with lounge access. Our request for crib, late check out and extra amenities catered for. The lounge pre dinner drinks and Breakfast following morning was superb.

Miinukset: Minor issue. Kettle took forever to boil