York hotellit lähellä York Theatre Royal

Plussat: We arrived on the first day of re-opening, July 4th, and the hotel was very well prepared. Body temperature checks upon arrival and exceptionally friendly staff from the doorman and upwards. The rooms were spotlessly clean with an amenity bag of masks, gloves and hand wipes provided in our room. The staff were most helpful and overall a very pleasent experience. If you are visiting York you should consider staying at the Grand.

Plussat: Immaculate, ideal location, very thorough hygiene procedures post-lockdown, the staff are amazing and treat you like a celebrity. Would live here if I was one.

Miinukset: Nothing

Plussat: Beds were so comfortable. Staff were very friendly and not in the least pretentious. Underfloor heating in bathroom is great.

Miinukset: Nothing in the hotel Spa was not as good as others I have experienced, sauna broken for 3 days.

Plussat: Staff were brilliant. Couldn’t have done more for us.

Miinukset: If I was being really picky, our room was on the main road so a bit of road noise but not much.

Plussat: Service was fantastic. Couldn't fault it. The hotel was amazing and the rooms were just perfect. It was less than a 5 minute walk from the centre of York too so all in all 10/10

Plussat: The room was out of this world.

Miinukset: The jacuzzi wasn't working.

Plussat: Old school elegance and service in a grand manner but still contemporary amenities

Miinukset: Nothing

Plussat: Staff, room, location

Miinukset: Dinner a bit pricey, when using our bath there was not a lot of room between it and the sink so it was quite difficult to dry myself.

Plussat: The whole experience was perfect. The only reason that I might stay elsewhere would be the overall cost.

Plussat: Beautiful accomodations, pool facility was very nice, Room and bathroom was very clean new and comfortable and tastefully done. The staff was very accomodating.

Miinukset: In our world of insant gratification the media system was unacceptable relaxing in front of a television before sleepin was not possible the action from the remote control to the tv was so slow it was impossible and the internt access was the same. It was very frustrating. One could never take care of any internet comunication at the hotel.

Plussat: Beautiful building and location and friendly staff

Miinukset: Rooms were cold and the service very slow - waited 50minutes after ordering for lunch in the restaurant and 30 minutes for bar snacks

Plussat: The hotel staff were very friendly. The use of hotel umbrellas was very welcome.

Miinukset: The room TV remote was extremelly slow and frustrating

Plussat: Fantastic room booked standard but got luxury room wedding anniversary. We were given chocolate and fruit excellant. Butler service excellant. Bar service very good excellant breakfast and lovely room.

Miinukset: Yes absolutely freezing in room. Complained on way out to dinner to butler and expected it to be sorted out on our return to room. Arrived back to hotel room about 11 pm nothing had been done still freezing !!!! extrememely poor service not worthy of 5 stars or even 1 for that matter regarding this. We were wearing evening wear and overcoats and scarves which we could not remove on our wedding anniversary. Complained again butler arrived with 2 fan electric heaters which he just handed to me at the door he didnt even come in and plug them in and said at least you won't have to go to bed in your coats and scarves !!! not the service we expect from a 5 star hotel !!! and yes we do regularly stay in hotels of all stars between 3 and 5.

Plussat: Staff very polite and friendly, good size rooms. great position.

Miinukset: Should include cooked breakfast.

Plussat: Relaxing environment, comfort and cleanliness were all outstanding.

Miinukset: Breakfast didn't meet expectations, and items received were different to order.

Plussat: Central location, excellent service and mannor of the staff, nice rooms

Miinukset: Long checkout queue, no clocks in the rooms, lack of individual choice on the breakfast menu (we would have like to have seen a vegetarian full english breakfast on the menu).

Plussat: comfortable, dinner was excellent (breakfast was not)

Miinukset: Breakfasr poor and service poor No bidet in bathroom Spa anmd swimming pool not open as ex[ected

Plussat: The staff was very polite and helpfull . The rooms very clean and a lovely location for the shops and bars

Miinukset: The breakfast was a disaster.we waited 50 minutes for our breakfast asking twice for our coffee and three times for toast. When paying £205 for the night i expect breakfast and my order well before 50 minutes. i would not stay again

Plussat: Clean hotel

Miinukset: Parking is poor and not clearly mentioned

Plussat: Excellent hotel.. Fantastic friendly staff.. Room very adequate and clean.. Breakfast good choice and tasty. Bar very good with tasty snacks.

Miinukset: Nothing

Plussat: Quiet friendly staff. I was with a slightly disabled friend. She managed quite well but could have done with some help at breakfast.we enjoyed our stay and would visit again.

Plussat: The room are very clean and modern, and the staff is polite and helpful.Good value for the money

Plussat: The breakfast was absolutely fantastic! Comfy beds, fantastic shower and bathroom. Hard working staff in the breakfast area.

Miinukset: The mattress was perched on top of a wooden base and me and my husband knocked our legs on it a few times. Not enough room for breakfast. Some people resorted to eating where the public computers were.

Plussat: The bed was comfortable

Miinukset: Never came across such rude, condescending staff and never felt more uncomfortable.

Plussat: I would ha e prefered a fry up but under these testing times the breakfast was OK

Miinukset: Very little I enjoyed the hotel

Plussat: We stayed just as lockdown was lifted, breakfast was not served as normal due to arrangements put in place to help with the control of the virus. The hotel supplied uou with a request form when you registered and supplied a continental breakfast every morning that you pich up at reception. The breakfast was substantial

Miinukset: The only issue I had was no maid service but again it is totaly understandable under current circumstances. I fully understand their duty of care to their employees

Plussat: Had a great stay even with the current situation.. Staff went above and beyond Thanks...

Miinukset: Nothing

Plussat: Location and cleanliness

Miinukset: Croissants were a bit hard on the 1st day, better on the second day, needed a few plates to eat from

Plussat: The waffles at breakfast, as well as how late breakfast ran on the Sunday morning (until 11am).

Miinukset: The water was surprisingly hard. Not sure if the hotel can do anything about that though!

Plussat: The Churchill hotel was beautiful; quirky spacious bedrooms which were spotlessly clean, fantastic on site facilities with the bar and al fresco dining area and to top it off, just a 5 minute walk to the gates of the beautiful city of York. Will definitely stay again

Plussat: Everything

Miinukset: Nothing

Plussat: Staff great. Outdoor bar and restaurant perfect

Miinukset: No hot water in shower or bath

Plussat: The new pizza garden area is a lovely clean friendly atmosphere that’s perfect for relaxing in the current situation.

Miinukset: That we couldn’t stay longer!!

Plussat: Location and breakfast brilliant

Miinukset: Nothing everything was perfect

Plussat: Great location, friendly staff. Fantastic beer garden shame about the weather!

Miinukset: Nothing

Plussat: Room was small but very comfortable, and had everything in we needed. The shower was amazing. Short 5 minute walk into the city center. Hotel has a pizza oven outside.

Miinukset: Room 133 being right next to the entrance to the stairs

Plussat: Stylish rooms - very comfortable beds and quiet rooms.

Miinukset: We had to leave the car park by 12.00 mid day when we had planned a day in York shopping and the man on the desk was very insistant on this even though we booked it because there was a car park and it was close to the city centre.

Plussat: Excellent hotel with very friendly staff. Bedrooms and public rooms all very well decorated and furnished, and both breakfaxt and dinner were very good. Good location for access to York city.

Miinukset: Lighting in the bar and restaurant is a little bit too subdued for our taste.

Plussat: hotel was very atmospheric, fabulous dining experience and really good location. No hidden extras e.g. car parking charges.

Miinukset: room lovely but would choose different one next time as quite noisy with earky deliveries.

Plussat: upgrade to a better room , great bathroom, good locaction, free parking

Plussat: Very close to shops.

Miinukset: The bed was very uncomfortable. There was a big dip in the middle of the bed, and springs poked you from every angle. I had to swap rooms in the middle of the night. The bathroom was also extremely small, there was barely enough room to put your feet on the floor whilst on the toilet because the shower was so close.

Miinukset: the bedroom was a little dated and tired

Plussat: The location and the food in the restaurant

Miinukset: Poor service not sufficient staff who knew what they were doing at breakfast

Plussat: Newly refurbished rooms stylish and comfortable. Staff welcoming and helpful. Meals excellent.

Plussat: The breakfast was lovely and the room was recently decorated so was lovely and fresh.

Miinukset: There were a lot of workmen still around.

Plussat: no

Miinukset: when i stayed there, that hotel was under remodeling and construction. some room was new some was not. they served us very old room. so, i was a bit angry.

Plussat: Erittäin viihtyisä ja tilava huone, pienillä väri "loiskeilla". Rauhallinen ja kävelymatkan päässä keskustasta. Alakerran kaupasta sain hyvin aamiaisen sekä lounas tarpeet. Tarjolla oli myös pientä purtavaa, mutta emme myöskään maistaneet sitä. Helpot kulkuyhteydet juna-asemalle. Hyvä sänky ja muutenkin huoneen kalustus ym. hyvät. Ilmastointi toimi erittäin hyvin.

Miinukset: Vastaanoton henkilökunta olisi voinut olla ystävällisempi, jotta olisimme tunteneet todella tervetulleiksi.

Plussat: Staff were very friendly and helpful, a delightful and convenient place to stay.

Plussat: The hotel was excellent, with the current Covid pandemic, the hotel went above and beyond to ensure the hotel was clean and as safe as possible. The rooms were spacious and modern and with close proximity to the centre of York. Would recommend to anyone.

Miinukset: The only thing I'd say could be improved is there was no coffee or tea In the apartment. Which is literally nit picking.

Plussat: Good staff! Especially the guy on the reception (sorry don’t know the name) has been very helpful!

Plussat: Huone siisti ja tilava. Hyvin varusteltu keittiö. Hyvä sijainti lähellä keskustaa. Mukavat vuoteet. Ruokakauppa hotellin vieressä. Tämä hotelli sopii hyvin allergiselle henkilölle kuten minä.

Plussat: Reception staff was very welcoming and efficient.

Plussat: Tastefully designed for functionality and including everything that is required for a comfortable self-catering stay.

Miinukset: Sadly, stayed during Lockdown so didn’t have the opportunity to use communal facilities.

Plussat: Very close to city wall and gate, so easy walk into old town. Well appointed facilities - all brand new. Very sparsely ad impersonally decorated, but it worked for sleeping with lights out!

Miinukset: Windows cannot be opened so need to rely on air con/heating system, which all shuts down when card key removed to go out. No proper detailed instructions for washer/dryer or dishwasher.

Plussat: Clean and ideal for parking on

Plussat: Great service from staff, no faults, no fuss just good service.

Plussat: Perfect location by the city of York. Easy access to the walk on the wall, and 15 mins from the minster. Also only a 2 mins walk from a Co-op, useful for food and other essentials. Very clean, room was speckled and comfortable. Staff were very friendly, chatty and humourous, they definitely enhanced our stay. Great value for what we paid.

Miinukset: Parking costs £12, but it is directly behind the hotel and is at a discounted rate. Our view wasn't scenic, but wasn't over a main road, which meant a quiet room.

Plussat: Great place to stay staff nice, very helpful. Would recommend.will be going back

Miinukset: That fact we where above a wedding disco which we weren’t told about upon arrival and the music was seriously loud and nothing was done about it after ringing reception, to complain

Plussat: Excellent breakfast the choice was amazing. Nothing too much trouble. Staff made you welcome and I felt very confident with the safety measures and cleanliness of the hotel following the CV19 close down. Would definitely recommend this hotel for a stay and to get back to normality.

Miinukset: Under the circumstances everything was catered for.

Plussat: Beautiful building, nice and close to the centre of York and the station...

Plussat: A charming old luxury hotel, with large stairs, large public areas etc. Those kind of buildings they do not make anymore. But the rooms are not quite the standard of modern hotels, and for sofar they improved it, it lacks attention. you see that in the little details. For instance they upgraded the bed with a usb connection, so you can use it to load your mobile telephone. Very nice, but there is only one, and we were with two persons. The coffee is - but this is England of course - in the room is based on sachets, like we use when we go camping. Etc.

Miinukset: Slow service, overcooked eggs and bacon, given 2 small packs of butter for 4 toast

Plussat: It was beautifully renovated

Miinukset: Breakfast was a little bland.

Plussat: Magnificent decor Friendly, helpful staff Cleanliness Parking on site Lovely Bathroom

Miinukset: Road noise at night (room 109). We sleep with the window open slightly at night for ventilation. Quilt not of a quality I expected. Bar closed, however this was during Covid crisis (July 6 to 8)

Plussat: Staff were lovely, amazing interiors, lovely grounds, 10 minutes walk from the centre. Beautiful stay.

Plussat: The breakfast was excellent. The staff were highly efficient and extremely amiable, the cleaning staff spoke and smiled and to be fair the staff are by far the strongest asset of the hotel. The hotel surroundings were very nice and there was plenty of parking.

Miinukset: The rate we had paid for the room should have ensured a more space within the room. The room we stayed was extremely small, the bathroom was also very small, however the room and bathroom were perfectly adequate for our stay but I would not have liked to stay more than one night.

Plussat: It has a good location, close to both the city centre and to the station

Miinukset: It was huge, with a 15 min walk from reception to the rooms

Plussat: i liked the room we stayed in and the style of the hotel

Miinukset: the high prices in the bar. also some parts of the hotel were a little shabby like broken tiles in the bar (floor) damaged ceiling in our bathroom but nothing i would complain about..

Plussat: The room 101 was fantastic and the convenience for the train station.

Miinukset: No we liked everything...if anything, the room was a little chilly at first but we soon found the thermostat.

Plussat: friendly polite hotel staff. Very good breakfast menu with black pudding.

Miinukset: a bit pricey for what you get, and did not expect to be awake listening to disco at 0.45 a.m. in what is a four star hotel.

Plussat: The food in the restaurant was excellent and the service in the bar and restaurant also very good. Reception staff were variable from disinterested to excellent

Plussat: Location parking and classic architecture

Miinukset: Room lacked adequate ventilation, very hot at night. Pricey for room even with weekend special rate.

Plussat: Comfort and convenience

Miinukset: Nothing

Plussat: The room was fantastic. I had a smoking room, which was better decorated and nearer reception than my colleagues' non-smoking rooms.

Miinukset: Other people's comments. The rooms are great. Some rooms are far from reception, but that's because the hotel is huge! Everything was perfect.

Plussat: Good location & facilities. Within walking distance of city centre.

Miinukset: Room was in basement and therefore limited natural light and no view. Bathroom extractor did not work. Noise from nearby railway station. Expensive room service. Pillows & bed linen substandard

Plussat: Smoking room.

Miinukset: Slight buzzing from fuse box.

Plussat: Palvelu ja henkilökunta oli erinomaista ja paikka oli viehättävä. Sijainti on aivan keskustassa, kävelyetäisyydellä kaikesta.

Miinukset: Ravintolan tarjonta oli suppea. Talo oli hieman sokkeloinen. Kylpyhuoneessa on perinteiset kuuma- ja kylmähanat erikseen.

Plussat: Maintaining good service despite the prevailing weather. Still offering great help yourself buffet breakfast.

Miinukset: Nothing despite flooding.we have stayed a number of time since the first week it opened.

Plussat: Fantastic Location The perfect location for a City Break, comfortable spacious bedrooms, enjoyable breakfast, relaxed atmosphere, River Ouse flows past front of hotel.

Plussat: Location for centre of York excellent. Room good size. Bed a bit on the firm side. Riverside view from the room.

Miinukset: Because of the heat and lack of air conditioning had to keep window open. But noise from outside bars on opposite bank of the river was intrusive.

Plussat: Great hotel brilliant location staff very friendly couldn’t do enough breakfast was buffet style and very good indeed lots of choice. Had to come away a day earlier due to what’s going on at this time and restrictions but staff were brilliant and we even got a refund thank you Queens Hotel Will definitely go back when we can .

Plussat: The Hotels position is very central to all amenities York has to offer. Clean and very comfortable room with a big comfy bed. The view from the room overlooking the Ouse was stunning. The staff all over the hotel are friendly and very helpful. We enjoyed it so much we’ve booked to go back at Easter.

Miinukset: Nothing.

Plussat: The staff were lovely, very friendly and helpful. The lift was a bonus. Breakfast was good. The house keeping staff were extremely helpful.

Miinukset: Only had one evening meal there, was very expensive for what it was. Didn't like it at all - the staff did ask what we thought of it, but we were both tired from the journey there and didn't want to comment at the time.

Plussat: The food and the staff.

Miinukset: The bathroom ventilator didn't work. The room TV had to be retuned every time it was switched on. To be fair we didn't mention either to the Reception.

Plussat: It's ideal location and price. Very close to all shops and attarctions. Great views and setting.

Plussat: very good breakfast central location

Plussat: It had a great view of the river very close to the shops and castle all in walking distance. The staff were helpful and the food very nice.

Plussat: This hotel is ideally central for all amenities to get to also if you get the right room there is a stunning view of the river.

Plussat: Location ,and room view fantastic,need to scout around for when offers on ,as hard to get this quality for the mid week price we paid, real value for money and the breakfast is great,have already re book for next year long w/end

Miinukset: N/A

Plussat: Ihana jokinäkymä ikkunasta, ja lyhyt matka kauppoihin, pubeihin ja rautatieasemalle. Perushyvä englantilainen aamiainen. Siisti, tilava huone.

Miinukset: Aamiaisella olisi voinut olla jotain tuoretta.

Plussat: Sijainti, ja maksoin ekstraa jokinäköalasta. Se lisäsi huoneen viihtyisyyttä, koska illallakin oli ihana katsoa kaupungin valojen heijastumista jokeen. Päivällä joesta näkyi satoiko vai ei.

Miinukset: Tällä kertaa yöportieri oli italialainen ja hieman outo. Aiemmillla vierailuilla on ollut ongelmia esimerkiksi saada yömyssyä myöhään hotellin omassa baarissa. Nyt emme edes yrittäneet.

Plussat: Erinomainen sijainti aivan keskustan lähellä, Yorkin kauppakadut ja palvelut vieressä. Siisti ja hiljainen oli ainakin meidän huoneemme. Varustettu normaalisti, tv ja kylpyhuone. Aamupala oli runsas ja maistuva, English breakfast seisovasta pöydästä. Hinnaltaan todella edullinen, tosin aamupalan ostimme jälkikäteen. Henkilökunta normaalin ystävällistä. Hyvä paikka yöpyä Yorkissa!

Miinukset: Kylpyhuone englantilainen: laittakaa suihkuverhon reuna kylpyammeen sisään, jos ette halua kuivata lattiaa joka kerta,; kaivoa ei ole. Ja suihkun kanssa pitää olla varovainen, veden lämpötilan säädin on yhdistetty suihkun paineensäätimeen.

Plussat: Siisti hotelli hyvällä paikalla Yorkin keskustassa. Hyvä aamiainen ja lähellä rautatieasemaa.

Plussat: Hotelli oli lapsen kanssa hyvin helppo,koska oli siistiä ja henkilökunta oli ystävällistä.

Plussat: Great location, friendly staff.

Plussat: friendly staff, nice rooms

Miinukset: no