York hotellit lähellä York National Railway Museum

Plussat: Location, staff, facilities and room all absolutely brilliant. Cant say highly enough how good it is.

Miinukset: All really nice

Plussat: The door men and the staff in the lounge are an asset. Pleasant, friendly and full of local knowledge. The rooms in the new block are beautiful.

Miinukset: Reception staff were unaware of my booking, paid in advance. I was asked my name 4 times, then the £100 per night deposit was asked for in front of other guests. I was totally taken aback and said I wasn't prepared to pay that, £200 was taken from my husband's account immediately. On 2 of the nights our room had not been serviced by housekeeping, I made the bed myself! This was at 5:30 in the evening, so no turn down service needed either. On checking out not one member of reception staff asked if we had a pleasant stay.

Plussat: My stay at the Grand was amazing. Me and my boyfriend stayed for a weekend away and it was fantastic. The staff were so nice and they let us leave our luggage at the property when we checked in early and they even let us keep it there for a few hours after we checked out. The Grand is super close to the train station and we found it really quickly. The room we stayed in was huge, with loads of snacks and stuff in the mini bar and the spa and pool were great. Would definitely stay again!

Plussat: Beds were so comfortable. Staff were very friendly and not in the least pretentious. Underfloor heating in bathroom is great.

Miinukset: Nothing in the hotel Spa was not as good as others I have experienced, sauna broken for 3 days.

Plussat: The new rooms are excellent

Miinukset: The breakfast it’s buffet style it never use to be like that.

Plussat: The Grand is probably the most elegant hotel I have ever stayed in, honestly. We booked a twin bed room for my son and myself, and it was extremely spacious! The bathroom had a shower and a separate bathtub, of all things. The hotel staff were very attentive and friendly, and the building itself is gorgeous. Just as an aside, they have an Apiary from which they get their own honey--you can see the bees through the glass near the elevators. We did not eat in the restaurant, but the small lounge area was a nice place to get a drink and relax in a comfy chair after a long day of sightseeing. The hotel is only steps from the train station, so you needn't get a taxi--just trundle your suitcase down a small cobbled walkway, and you're there. All in all, a wonderful experience. I can't imagine staying anywhere else in York--I hope to go back at some point!

Plussat: The Grand is what it says Grand! A building of history and character ,with a good location by the station, close to the river and ten minutes from Minster and city. The room we had on the ground floor was spacious as was the bathroom, Both very clean , The bed extremely king size and comfy, Food is very good in the restaurant. Also a first class buffet breakfast , It can be done but one would expect it here anyway, Plenty of attentive first class staff especially the doormen and porters, but you certainly pay for it with a 12.5% service charge added, Second time we have stayed, the first being on a deal. Both times the quality has been excellent and although expensive is well recommended. There is a spa but did not use it but would imagine it was of the same standard,

Miinukset: The weather was hot and although you have air conditioning you just feel as if you want to open a window for some fresh air which is impossible with the big expanse of glass side to the room. There is no car park so seek out where you are parking before you arrive and then you can park after you have unloaded. Car parks close by if you can negotiate the traffic, Other wise the doorman will park and deliver your car back , but the parking charge per night is a hefty sum.

Plussat: Old school elegance and service in a grand manner but still contemporary amenities

Miinukset: Nothing

Plussat: i liked the closeness to the city centre but far enough away to be quiet .i loved the restaurant , food fabulous ambience great and not too modern . loved the valet parking and not having to worry where to park .

Miinukset: the fact we had to leave for home

Plussat: The location was right in the centre of York which was fab. Spa facilities were superb and staff couldn’t haven’t been more attentive

Plussat: The staff, food and pool

Miinukset: I liked everything.

Plussat: Clean, spacious rooms. The food and drinks are good. Good Location.

Miinukset: The very basic ask of any overnight stay is a nights sleep. After enjoying drinks and a meal in the hotel, we retired to the room early. Around 12.30am we were awakened by a knock on the door, followed by the room phone ringing. Dazed and confused, I answered the phone to be told 'this is Victoria at reception, the maintenance man is at your door and you haven't answered' to which I replied 'sorry'. She explained 'the leak you reported in your room, the maintenance man is here to fix it, can you please let him in'. My response was 'we didn't report a leak but thanks for waking us up' 'Oh' said Victoria ' I am so sorry madam'. I hung up from there and struggled to find sleep. The next morning when checking out we were asked the obligatory 'how was your stay', which surprised me as I fully expected an explanation and apology for the previous night. When I explained what had happened the reception manager responded he could not 'jump to conclusions' – an odd response and I feel rather accusing – were we being accused of making this up? Our hotel bill was approx. £400, we raised an issue and we were met by a nonchalant, accusing attitude and barely an apology. We were told the issue would be investigated and we would be contacted but haven’t heard anything. We weren’t aggressive or rude we just wanted an acknowledgement. Overall a disgraceful way to treat a guest - maybe we didn’t spend enough money or weren’t aggressive enough to warrant an explanation. Won’t be back!

Plussat: Breakfast was amazing.

Miinukset: Nice and clean.

Plussat: Central to places we wanted to visit all within walking distance.

Miinukset: N/A

Plussat: Friendly service, very comfy rooms and great location

Miinukset: Over use of plastics. For example the sauces at breakfast were in individual sachets. Instead consider using bottles or bowls of sauces. Also in the rooms wooden stirrers were used where metallic spoons would of been better.

Plussat: Quiet friendly staff. I was with a slightly disabled friend. She managed quite well but could have done with some help at breakfast.we enjoyed our stay and would visit again.

Plussat: The location was perfect, few minutes walk from most of the tourist sights. The breakfast provided was fresh, ample choice, really could not expect more.

Miinukset: Really could not fault the hotel in any aspect.

Plussat: Lovely room, great breakfast great location.

Plussat: The Breakfast was lovely. A good varied selection, of cereals, fruit a cooked food.

Miinukset: Nothing.

Plussat: Great location, close to transport and attractions. The room is clear and bed is comfortable. Lots of choices at breakfast and they were good. We enjoyed our stay. The reception and staff there were all friendly and helpful.

Miinukset: None

Plussat: The breakfast was excellent, plenty to choose from and the hot food was hot. Coffee excellent. As I said no complaints about breakfast,

Miinukset: View from my room was overlooking a building site. However we weren't in the room that long.

Plussat: Breakfast and huge room

Miinukset: Lovely hotel great choice of breakfast so much choice, hotel modern and clean

Plussat: Location, facilities and the look and feel of the hotel. One of our favourite chains now.

Miinukset: Nothing really, only thing is breakfast arou d 9am is very busy. A fact that the hotel makes you aware of.

Plussat: The waffles at breakfast, as well as how late breakfast ran on the Sunday morning (until 11am).

Miinukset: The water was surprisingly hard. Not sure if the hotel can do anything about that though!

Plussat: Fantastic location, great helpful staff, lovely clean room.

Miinukset: It was a little noisy later at night, but that's because it's a pub and is in the middle of town - you have to expect a little bit of noise.

Plussat: fantastic location enjoyed breakfast

Plussat: The location of this hotel was absolutely great; it was so easy to get to the city centre and the train station. The staff were really friendly and the room was enormous! We we're a bit worried about overlooking the beer garden but as promised that was closed at 10.30pm so it did not disturb us at all. I'd really recommend this place if you are staying in York for a weekend.

Plussat: The staff were excellent throughout. Breakfast was really good.

Plussat: Perfect location, right in the centre, lovely staff, fast checkin, everything you need. Only small gripe is that the bed & floor were extremely creaky, but would def stay again.

Plussat: Staff were superb, Adam the manager went all out for us as did Laura, amazing dedicated team. Dan, Stacy, Ella, Simon, Wilson, Katie, Tom and Alice all exceeded our expectations during our 15 nights. Perfect stay. Can't fault these members of staff. Beautiful city, beautiful location. First rate in all aspects of our stay.

Miinukset: Perfection from start to finish, only downside is returning home.

Plussat: The staff were really friendly and helpful. The guest house is in a brilliant location and facilities are spot on. Really quirky pub with an excellent theme

Plussat: Really good reception by Dan

Plussat: Breakfast was fine good location

Plussat: The room was very nice with a four poster bed and brilliant views of the minster. We had evening meal here that was lovely the steaks were melt in the mouth, and for breakfast there was a great choice from cereals to kippers to a full English. The staff couldn't do enough for us and were happy to look after our bag after we checked out so we could go sightseeing luggage free. Brill time.

Miinukset: Nothing

Plussat: Breakfast was very nice .

Miinukset: Damp in room .builder's came in as we arrived to look at the problem. You could see water marks on the wall where it rains in . Ripped curtains. Bed was horrible with springs in your back and legs . Not worth £238 for two nights??? Better off in a premiere inn

Plussat: Location, staff friendly

Miinukset: Not 100 percent clean

Plussat: The facility in general and location is great. Self-catering kitchen was more than adequate and while we didn't utilize it, it appeared that the menu of food to be ordered was also good. Breakfast was good, though staff seemed a little annoyed that we came down for breakfast with only 15 minutes left (could understand the annoyance if we came down at closing time, but 15 minutes seemed more than sufficient?) Facilities outside are particularly nice with plenty of room for children to play in the grass out back. Parking was also quite sufficient.

Miinukset: In general we have been really impressed with the YHA facilities but this one let us down a little. It is a beautiful facility, but service and cleanliness left a little to be desired. Some of the staff was helpful, others acted as though we were bothering them. Our room smelled significantly of sewage upon arrival and we were told that there was nothing that could be done that night and would have to wait until the morning (when we were leaving anyway). This isn't a satisfactory solution for that particular problem.

Plussat: The payment was at the property. Rooms were clean and had the charging points beside each bed. The wash rooms and kitchen were clean. Kitchen was well equipped. Staff was polite and it was just 5 minutes walk from neatest bus stand.

Miinukset: It does not have any lifts. So if you have got the huge luggage, you need to take those through so many staircases. There is a back door, but that's open from inside only and not outside. So they should think for sorting this out for smooth check in and check out.

Plussat: Service was brill ,quick effective and knew the area so help with good recommendation for taking children places best route to take

Plussat: Staff was super friendly and helpful, enjoed our stay very much.

Plussat: An auntie and nephew adventure brought us to York Youth Hostel. We didn’t want a flashy hotel and it was the bunk beds, private room with shower and toilet, self-catering facilities, breakfast on site and location that helped us decide. The youth hostel is about a 30 minute walk for a 5 year old along the River Ouse. A beautiful walk with lots to see. We did that walk quite a few times over three day with no complaining. The Hostel is set in quiet surrounding and set back off the road. Staff were welcoming and very friendly and happy to help. Rooms were perfect for what we needed. Very hot but not much can be done about the outside temperature. They were very clean and bins emptied everyday. Bunk beds were comfortable and we both slept well. Other areas of the hostel were clean and well used. The self catering kitchen has sufficient equipment. Clearly it is up to the guests how tidy it is, and the majority of people who use youth hotels respect each other. Overall, the accommodation was perfect for us and we would highly recommend.

Miinukset: Only downside was we had to wait 20 minutes after the check in time as the rooms weren’t ready. However, staff were apologetic and we got checked in quickly.

Plussat: location was fabulous, just a 15 minute walk along the river to York Minster

Miinukset: It was incredibly hot in our room with very little ventilation

Plussat: Great location and friendly staff

Miinukset: Room was quite warm and noisy as we were right above the patio

Plussat: Staff were very helpful. Very clean and all necessities were met. Great family environment as we got to meet some lovely people from various parts of the world.

Miinukset: If I had to improve one thing it would be the garden. It has everything you need and is clean but the grass area was a bit thread bare which made it a bit difficult for kids to llay ball games.

Plussat: Would be a reasonable price if they reviewed the staff and management.

Miinukset: Some staff and management

Plussat: Perfect location in city center made walking to destinations easy. Which was handy since parking in York is a pain.

Miinukset: They only have a handful of parking spots at the hotel which need to be reserved. If they are full, you park at a city lot which isn’t very convenient. I think almost all hotels in the area have a similar situation.

Plussat: Excellent location. Basement vault restaurant enchanting. Fresh home cooked breakfast made to order. Lovely friendly staff.

Plussat: Everything just perfect

Plussat: Lovely hotel , great breakfast

Miinukset: Could do with air con in the room on hot nights not that we get many of those in the uk

Plussat: Great location, and room - really comfortable bed, and very good en suit. Breakfast was very tasty.

Miinukset: Parking is difficult. You need to book a parking space (£10)- this needs to be made clear when booking the hotel, otherwise it's a reasonable walk from a public carpark. They forgot our wake up call.

Plussat: Service was slow and they were not efficient enough to charge my room but I did pay at reception

Miinukset: Dinner menu was too expensive for what we wanted. I pay less than £18 for a burger in my various London haunts. The hotel could consider adding smaller / lghter bites to the menu. We dined over the road in the Churchill

Plussat: The room was classed as a superior but it was not even a comfortable double. It was literally in the eves of the hotel you could not stand upright at the sink there was no full length mirror the room was small, the furniture shabby . The only good thing was he bed was comfy.

Miinukset: Bigger room appropriately classed and so appropriate charge. Iron and ironing board n room, full length mirror, clean headboard, good furniture instead of scuffed and marked.

Plussat: Staff very friendly & helpful, food was lovely, waiter was more than helpful on a menu change. Great breakfast set up. fridge in bedroom with small bottle of milk so much better than the UHT pots most places give you. As had a top floor room it was great there was air conditioning and it was quiet.

Plussat: Very nice hotel exterior, and breakfast great

Miinukset: Room 16 needed a little more love and attention marks on walls etc

Plussat: The room was comfortable and well-appointed. We did bemoan the lack of ventilation, but that was our fault; we didn’t notice the fan in the wardrobe.

Plussat: Good location. Very friendly. Excellent food.

Miinukset: Not applicable.

Plussat: Beautiful and Comfortable Room. Excellent Location. Kind Staff.

Miinukset: Nothing