York hotellit lähellä York Dungeon

Plussat: Location, staff, facilities and room all absolutely brilliant. Cant say highly enough how good it is.

Miinukset: All really nice

Plussat: The door men and the staff in the lounge are an asset. Pleasant, friendly and full of local knowledge. The rooms in the new block are beautiful.

Miinukset: Reception staff were unaware of my booking, paid in advance. I was asked my name 4 times, then the £100 per night deposit was asked for in front of other guests. I was totally taken aback and said I wasn't prepared to pay that, £200 was taken from my husband's account immediately. On 2 of the nights our room had not been serviced by housekeeping, I made the bed myself! This was at 5:30 in the evening, so no turn down service needed either. On checking out not one member of reception staff asked if we had a pleasant stay.

Plussat: My stay at the Grand was amazing. Me and my boyfriend stayed for a weekend away and it was fantastic. The staff were so nice and they let us leave our luggage at the property when we checked in early and they even let us keep it there for a few hours after we checked out. The Grand is super close to the train station and we found it really quickly. The room we stayed in was huge, with loads of snacks and stuff in the mini bar and the spa and pool were great. Would definitely stay again!

Plussat: Beds were so comfortable. Staff were very friendly and not in the least pretentious. Underfloor heating in bathroom is great.

Miinukset: Nothing in the hotel Spa was not as good as others I have experienced, sauna broken for 3 days.

Plussat: The new rooms are excellent

Miinukset: The breakfast it’s buffet style it never use to be like that.

Plussat: The Grand is probably the most elegant hotel I have ever stayed in, honestly. We booked a twin bed room for my son and myself, and it was extremely spacious! The bathroom had a shower and a separate bathtub, of all things. The hotel staff were very attentive and friendly, and the building itself is gorgeous. Just as an aside, they have an Apiary from which they get their own honey--you can see the bees through the glass near the elevators. We did not eat in the restaurant, but the small lounge area was a nice place to get a drink and relax in a comfy chair after a long day of sightseeing. The hotel is only steps from the train station, so you needn't get a taxi--just trundle your suitcase down a small cobbled walkway, and you're there. All in all, a wonderful experience. I can't imagine staying anywhere else in York--I hope to go back at some point!

Plussat: The Grand is what it says Grand! A building of history and character ,with a good location by the station, close to the river and ten minutes from Minster and city. The room we had on the ground floor was spacious as was the bathroom, Both very clean , The bed extremely king size and comfy, Food is very good in the restaurant. Also a first class buffet breakfast , It can be done but one would expect it here anyway, Plenty of attentive first class staff especially the doormen and porters, but you certainly pay for it with a 12.5% service charge added, Second time we have stayed, the first being on a deal. Both times the quality has been excellent and although expensive is well recommended. There is a spa but did not use it but would imagine it was of the same standard,

Miinukset: The weather was hot and although you have air conditioning you just feel as if you want to open a window for some fresh air which is impossible with the big expanse of glass side to the room. There is no car park so seek out where you are parking before you arrive and then you can park after you have unloaded. Car parks close by if you can negotiate the traffic, Other wise the doorman will park and deliver your car back , but the parking charge per night is a hefty sum.

Plussat: Old school elegance and service in a grand manner but still contemporary amenities

Miinukset: Nothing

Plussat: i liked the closeness to the city centre but far enough away to be quiet .i loved the restaurant , food fabulous ambience great and not too modern . loved the valet parking and not having to worry where to park .

Miinukset: the fact we had to leave for home

Plussat: The location was right in the centre of York which was fab. Spa facilities were superb and staff couldn’t haven’t been more attentive

Plussat: The staff, food and pool

Miinukset: I liked everything.

Plussat: Clean, spacious rooms. The food and drinks are good. Good Location.

Miinukset: The very basic ask of any overnight stay is a nights sleep. After enjoying drinks and a meal in the hotel, we retired to the room early. Around 12.30am we were awakened by a knock on the door, followed by the room phone ringing. Dazed and confused, I answered the phone to be told 'this is Victoria at reception, the maintenance man is at your door and you haven't answered' to which I replied 'sorry'. She explained 'the leak you reported in your room, the maintenance man is here to fix it, can you please let him in'. My response was 'we didn't report a leak but thanks for waking us up' 'Oh' said Victoria ' I am so sorry madam'. I hung up from there and struggled to find sleep. The next morning when checking out we were asked the obligatory 'how was your stay', which surprised me as I fully expected an explanation and apology for the previous night. When I explained what had happened the reception manager responded he could not 'jump to conclusions' – an odd response and I feel rather accusing – were we being accused of making this up? Our hotel bill was approx. £400, we raised an issue and we were met by a nonchalant, accusing attitude and barely an apology. We were told the issue would be investigated and we would be contacted but haven’t heard anything. We weren’t aggressive or rude we just wanted an acknowledgement. Overall a disgraceful way to treat a guest - maybe we didn’t spend enough money or weren’t aggressive enough to warrant an explanation. Won’t be back!

Plussat: Viihtyisä hotelli loistavalla sijainnilla.

Plussat: Lovely hotel in great location so close to bars, restaurants and amenities.

Plussat: Excellent location with fast check in and help with car park directions. Well equipped nicely decorated room

Miinukset: Would have preferred softer pillows

Plussat: Absolutely beautiful

Miinukset: Nothing to dislike

Plussat: We stayed for our 15th anniversary and had a perfect stay. The staff were so welcoming and helpful. The hotel was impeccably clean and the air con was very much appreciated.

Plussat: Lovely room and friendly staff, would stay again.

Plussat: Aamiainen oli runsas, sai tilata lämpimiä kuten munakokkelia tai "Full Yorkshire Breakfast" pekoneineen papuineen kaikkineen. Tuoretta marjasmoothieta ja mehuja tarjolla, samoin leipää, croissantteja ja erilaisia makeita herkkuja. Aamiainen oli arkisinkin tarjolla 10.30 asti mikä oli kiva, sai ottaa aamun rauhallisesti. Hotellin sijainti on vanhankaupungin kupeessa, rauhallisella kadulla mutta muutaman minuutin kävelymatkan päässä kaupoista ja ravintoloista. Hotellissa kaunis sisustus, paljon yksityiskohtia. Hyvät sängyt ja kaikinpuolin siisti ja toimiva huone.

Plussat: Excellent facilities. Very pleased with the room. Great shower!

Plussat: Really great location, extremely clean, very friendly and helpful staff. Rooms are spotless and great value for money. Staff gave us a map and some ideas on where to go as it was our first time there.

Miinukset: Rooms can feel small but not a problem as we only had a short stay.

Plussat: Excellent location, parking available, very clean with modern decor that is not over done..

Plussat: Comfortable beds and clean rooms

Miinukset: Staff were rude, not helpful. Toilet downstairs had no toilet paper Shower head in room falling apart

Plussat: Best hotel bathroom ever stayed in all over the world

Plussat: Breakfast was amazing.

Miinukset: Nice and clean.

Plussat: Central to places we wanted to visit all within walking distance.

Miinukset: N/A

Plussat: Friendly service, very comfy rooms and great location

Miinukset: Over use of plastics. For example the sauces at breakfast were in individual sachets. Instead consider using bottles or bowls of sauces. Also in the rooms wooden stirrers were used where metallic spoons would of been better.

Plussat: Quiet friendly staff. I was with a slightly disabled friend. She managed quite well but could have done with some help at breakfast.we enjoyed our stay and would visit again.

Plussat: The location was perfect, few minutes walk from most of the tourist sights. The breakfast provided was fresh, ample choice, really could not expect more.

Miinukset: Really could not fault the hotel in any aspect.

Plussat: Lovely room, great breakfast great location.

Plussat: The Breakfast was lovely. A good varied selection, of cereals, fruit a cooked food.

Miinukset: Nothing.

Plussat: Great location, close to transport and attractions. The room is clear and bed is comfortable. Lots of choices at breakfast and they were good. We enjoyed our stay. The reception and staff there were all friendly and helpful.

Miinukset: None

Plussat: The breakfast was excellent, plenty to choose from and the hot food was hot. Coffee excellent. As I said no complaints about breakfast,

Miinukset: View from my room was overlooking a building site. However we weren't in the room that long.

Plussat: Breakfast and huge room

Miinukset: Lovely hotel great choice of breakfast so much choice, hotel modern and clean

Plussat: Location, facilities and the look and feel of the hotel. One of our favourite chains now.

Miinukset: Nothing really, only thing is breakfast arou d 9am is very busy. A fact that the hotel makes you aware of.

Plussat: The waffles at breakfast, as well as how late breakfast ran on the Sunday morning (until 11am).

Miinukset: The water was surprisingly hard. Not sure if the hotel can do anything about that though!

Plussat: The hotel was central to everything and ideally situated. Liked our rooms all being next to each other. Very clean and tidy

Miinukset: Staff were not very helpful and we always felt that we were a inconvenience being there especially at breakfast when requesting a large table. Rooms very clean but Very noisy both late at night when staff clearing away and early in the morning when builders working.

Plussat: We came for 2 days break following our wedding and my partners birthday occurred whilst we were there, we had a complimentary bottle of Prosecco in the room. Thank you for an amazing trip!

Miinukset: Nothing, apart from my husband moaned about the amount of stairs to the room.... he’s such a diva

Plussat: Style

Miinukset: Rooms were hot at night and could sometimes smell of cooking from the restaurant

Plussat: Location.

Miinukset: Extreme noise and bad language from courtyard bar. Waiting 2 days for room to be cleaned in very humid conditions. Having to look for staff at reception nearly always unmanned no bell and up calling out.

Plussat: In the heart of the city

Miinukset: All perfect

Plussat: Location was perfect. Staff was so helpful and friendly. We were able to store our luggage after checkout as our train was later in the afternoon.

Miinukset: Room was a bit warm upon arrival but cooled down quickly with fans and shutters closed to the afternoon sun.

Plussat: Very comfy bed. Great breakfast. Beautiful building inside and out.

Miinukset: Less noisy early morning deliveries.

Plussat: The position of the hotel is excellent

Miinukset: The room was small and very warm. The hotel felt a little tired. We understand it's an old building however crumbs on the dining room floor and on leather sofas. It just fell slightly short of what we expected. We paid £330 for 2 nights expecting something very special.... it was not the case.

Plussat: All the staff were very friendly and helpful, nothing was to much trouble. The food was very good as well .thank you.

Plussat: Great location, bang in the centre just beside the Gardens, Quite a busy place around the outside courtyard/public bar area etc but we stopped in a courtyard room round the back where it is closed off after 10pm, so had no problems with noise etc later on. Room was fab, very clean with air conditioning. Breakfast was great too, any of the cooked options plus continental too. Couldn't fault anything.

Plussat: todella siisti ja viihtyisä hotelli.

Plussat: Rakennus on historiansa puolesta kokemus sinällään, loistava sijainti rautatieaeman vieressä, kävelymatka vanhaan keskustaan

Plussat: The whole experience was very good nn

Miinukset: Na

Plussat: Excellent location, very friendly staff.

Miinukset: Bed and room was very small. Mattress was uncomfortable.

Plussat: Generally ok

Miinukset: Room too hot food service not too good

Plussat: The location of the hotel was excellent and very central. This then allowed most attractions to be reached within walking distance. Our room was also excellent but had air conditioning so without that it would have been very warm and humid in the rooms and very uncomfortable. The summer bar was also a great attraction for a cooling cocktail in the afternoon sun.

Miinukset: Staff could have been more attentive and more forthcoming to assist with general enquires. The lift only goes to the second floor so be aware of heavy luggage!!!

Plussat: Hotel was very impressive! Liked the elemis products in the bedroom - nice little touch Breakfast was a good spread Nice and clean :)

Miinukset: Bit disappointed with the spa facilities, not the same standard as the rest of the hotel Our room didn’t have air con so was quite stuffy even though we was provided with a fan

Plussat: Excellent location

Miinukset: Bathroom very small and awkward and our room was in an annex which was a long way from reception

Plussat: Posh hotel yet informal and relaxed. Very pleasant staff throughout. Love the lounge and breakfast areas and the garden room. Breakfast itself was great. Very central location, yet peaceful due to the large grounds for a York city centre hotel.

Miinukset: No air-con in room. Not usually a problem but it was particularly warm and stuffy when we stayed this time. At busy times, the Garden Room needed tables clearing faster. Staff were good but too much to do for them to clear tables promptly as well.

Plussat: Convenient for city centre. No problem parking. Hotel garden room was comfortable. Food was very good.

Miinukset: The accommodation, room 337, was noisy being adjacent to the railway station and suffered due to a permanent diesel engine sound all day and night. Closing the windows to reduce the sound resulted in the room being too hot and stuffy making sleep difficult, this was exacerbated by the mini-fridge which produced an annoying sound when it periodically on and off. The room was advertised as a "superior room". In our opinion it did not live up to this description being rather smaller than we expected. Access via the main entrance was via several steps, this was less than ideal for a disabled visitor.

Plussat: Can’t fault this hotel , excellent room , beautifully furnished rooms and all areas of hotel . Excellent restaurant and staff couldn’t be more helpful . Very impressed , will be back

Miinukset: Nothing