Birmingham hotellit lähellä National Provincial Bank Building

Plussat: Quite central to Birmingham New Street Station so really convenient to travel anywhere in the area including tram stop in the front. Great breakfast option as well in the morning. Bed was comfortable and rooms were clean.

Miinukset: The access to the Hotel is not very well sign-posted/marked. It can easily be missed (the entrance hallway on ground floor can do with branding and decorated better to state its a hotel as the reception is on Level 2).

Plussat: Location

Miinukset: Cost

Plussat: I liked the facilities in the room especially the kitchen facilities.

Miinukset: The location is central but a bit too crowded although when you are in the hotel you do not feel like you are in the centre of town

Plussat: It was very clean staff were great

Miinukset: Nothing

Plussat: Hyvä sijainti sekä ystävällinen palvelu ja englantilainen aamiainen, hedelmiä olivin toivonut lisää.

Plussat: Large rooms with a kitchenette. The property is located right in the town centre so a short work to restaurants and bars. Pleasant and helpful staff

Miinukset: Nothing

Plussat: the location

Miinukset: there is no parking for taxi the breakfast same every day no changes in food.

Plussat: Mahtava sijainti, erinomaiset shoppailumahdollisuudet (Bull Ring) ja miellyttävä ilmapiiri kaupungissa.

Miinukset: Aamiainen ei aivan vastannut odotuksia. Valikoiman koimme suppeaksi ja esillepano esim. leivän ja ainoan "leikkeleen" (juuston) valinneille oli tilan ääripäädyissä. Vatsan sai kyllä täyteen.

Plussat: Everything about the accommodation

Plussat: Before my stay I requested an earlier check in unfortunately this was not possible when I arrived at the hotel. When I did try to check in that was a nightmare! because I had missed the fact I needed photo and booking.com created a Mastercard for my payment. Which ment I was unable to prove I was the person who made the booking. The staff were not helpful which made the whole situation stressful, I even offered my debit card as guarantee which wasn't accepted. Lucky I was able to contact my son who sent me a photo of my passport. I just felt the staff didn't believe it was my booking, they were not interested in looking at my booking confirmation. This whole situation took an hour to resolve which put a sour taste on things. Breakfast was terrible! All I ate was toast, due to the poor choice for vegetarians the only thing available was sloppy scrambled eggs and beans. The hotel concentrated more on choices for breads. Breakfast not worth the money at all.

Miinukset: Staff unwillingness during check in, they were more than willing to take my money and deny my stay and the very poor breakfast.

Plussat: Staff very friendly. Gave us a map and directions and we we able to leave our cases after check out. Good breakfast.

Plussat: Hyvällä paikalla, lähellä ostosmahdollisuuksia. Mukava henkilökunta. Perushyvä aamupala. Hyvä suihku. Kiva pieni keittiö.

Miinukset: Vähän kulunut huone ja tunkkainen haju. Ikkunasta näkymä ei niin miellyttävä.

Plussat: Staff welcoming

Miinukset: Hotel very tired, room didn't smell fresh and was not as clean as expected. Stains on carpet in bedroom, hair on bathroom walls. Hallway carpet dirty. Whole place needs a bit of tlc. Unfortunately it's put me off booking Hyatt again.

Plussat: Good club sandwich in bar

Miinukset: No gin in Regency club,like pub with no beer Orange juice rubbish Smoke smell from outside terrace filled bar

Plussat: Wonderful Room Wonderful View Wonderful Spa!

Plussat: The staff

Plussat: Attractive reception area and upper floor corridors decor.

Miinukset: Limited breakfast selection, poor view from room partly due to ongoing construction work and lack of sense of arrival at the hotel's main entrance.

Plussat: Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff

Miinukset: The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!

Plussat: All very efficient and service to a high standard

Plussat: Good location and breakfast was good

Miinukset: Two of the four lifts were not working, which made it difficult with the hotel full. There was a hairpin in the bathroom of my room, which hadn’t been cleaned properly.

Plussat: Location of hotel was great and it was lovely inside.

Miinukset: Parking was an additional £25 a day however information was provided on alternative car parks.

Miinukset: Would be great if they told you about the mini bar service charge as soon as you check in.

Plussat: Beds and pillows very comfortable. Breakfast was great value

Miinukset: Air con very noisy in the bedrooms

Plussat: Everything especially the staff they are so helpful and the reception staff are perfect!

Miinukset: The sausages at breakfast were not the best quality for Yorkshire people but party from that nothing to complain about.

Plussat: Style and Location

Miinukset: The lack of view

Plussat: Clean comfortable and staff are very helpful and accommodating.

Plussat: Always a good Place to stay and very convenient

Miinukset: There were no little toiletries which was a shame

Plussat: Good location. Room good but AC very noisy so had to turn it off

Miinukset: Bar was not great and shut to early

Plussat: Excellent location

Miinukset: How you have to pay for a whopping car parking fee. And we ran out of toilet roll through the night.

Plussat: Would highly recommend the hotel , comfy and spotless rooms, only place I would stay in Birmingham

Plussat: Pleasant staff

Miinukset: Decor a little dark

Plussat: Friendly check in and out. The room was spacious and quiet given the central location. The decor in the room was a bit dated and there was no safe but it was very clean with a comfy bed. Breakfast was great

Miinukset: Rooms just need a bit of updating.

Plussat: great location near lots if restaurants in the Mailbox, parking next door and 10 min walk from the Bull Ring and New Street station.

Miinukset: Rooms can be a bit dark

Plussat: Large room, very helpful and friendly staff.

Miinukset: Terribly warm room; windows didn’t open and the air-con wasn’t working. Not a good night’s sleep!

Plussat: I found this hotel to be nearly perfect

Miinukset: Everything was right, and I felt completely safe in my room which is very important for a woman alone

Miinukset: Bed

Plussat: Wonderful hotel, fantastic welcome from lovely people on reception and great location, thanks for a special weekend.

Miinukset: Nothing

Plussat: Kaikesta

Miinukset: Kokolattiamatosta

Plussat: Location and 24 hour reception and facilities eg room service.

Miinukset: Air conditioning didn’t work -spent entire time in room sweating. Sleeping was difficult until early hours of morning when outside temperature cooled enough for the fan to make things comfortable enough to sleep. Despite reporting the problem it was not fixed in our 5 day stay there. No person monitoring the entry area outside and no space made available for temporary parking to load and unload luggage-to do so you had to impede the flow of traffic which put you under great stress to unpack belongings onto footpath. This became a problem as a homeless man made a dash to try and steal one of my bags as I got back into my car. It was only that I saw him and made it clear I was there and watching that he then diverted away . If taxi or other vehicle in area there waiting then couldn’t access area at all or were held up while they waited for their customer to arrive. Generally had feeling that hotel cost cutting to bone. There were insufficient staff for example at breakfast time to make sure food was restocked and tables re-set etc. It is worth noting that in my view this was a management/cost cutting issue -the staff worked tirelessly and on whole were pleasant and helpful. Also didn’t like having to park car in a public Carpark as the hotel didn’t have onsite parking.

Plussat: Location Room size

Miinukset: TV did not work Bed too soft

Plussat: All staff were extremely friendly and helpful. The room itself very comfortable with seating and a table and a large double bed. I particularly enjoyed having a bath not just a shower but I was in a 'superior' double. Breakfast included was decent value for money. I did in room dining one night and the food was very good. It's not a cheap option but as mine was late it was made complimentary. The hotel couldn't be better located - very close to New Street and a lot of very good restaurants. Very good air con in the room too.

Miinukset: Sink a little slow to fill and gap below shower screen resulted in inadvertent flooding of bathroom. Not a lot of storage space when staying 6 nights as I was.

Plussat: Room excellent, very clean and spacious. Very large windows so room did get very hot even with the airconditioning.

Miinukset: The restaurant was was a little disappointing, ordered omelette without herbs at breakfast, but was full of pepper so too spicy to eat, and both coffee machines broken the next morning! We booked a table for dinner on the Saturday evening and were asked to choose where we wanted to sit, when we arrived for dinner the table wasn’t free, might be better not to ask if you can’t deliver!

Miinukset: Paid 100£ for a night without breakfast wasn’t impressed with that. Everything else was alright

Plussat: Nothing as the steaming hot room we were staying in overshadowed everything else

Miinukset: The room was like a sauna

Miinukset: Apple TV did not work in room and was informed by staff that is may have been stolen by a previous guest.

Plussat: Comfy bed and friendly staff.

Miinukset: The unexpected house keeping bill.

Plussat: breakfast was good, total price was very good arrived at eleven which was 3 hours before check in time and asked if it was okay to park the car until then, but the lady on reception said that she would check to see if a room was ready, and it was, so she allowed us to check in @ 3 hours early, well pleased..

Miinukset: nothing

Plussat: Very clean staff very helpful and nothing to much trouble

Miinukset: Nothing

Plussat: The location was great. There was enough parking. The communication and staff were really helpful

Miinukset: The parking was expensive. The room did not smell very nice and bathroom was a little dirty. The room was pretty basic but price did not match. For this hotel I would expect a much cheaper rate

Plussat: Staff were great, Rahul (sorry if that's not spelled correctly!) helped direct me through the roadworks to get to the car park :) Jay was very helpful on reception too. Breakfast was kinda basic but does the trick. Great location. Clean hotel

Plussat: Breakfast fabulous

Miinukset: Price of drinks far too expensive compared to other hotels Had a lunchtime ham sandwich No butter ,? Insufficient seating for breakfast to accommodate customers Had to wait for a seat and then oobtain extra chairs from different parts of restaurant hence food was cold

Miinukset: Bathroom door didn't lock Also toilets in reception area had no for to make cubicle

Plussat: Location is convenient, close to city centre. Breakfast was good.

Miinukset: Not much view from the room, but it's not the hotel's fault.

Plussat: It was really good room and good for the money I spend. The location of the property is just in the broad Street and it is excellent facility

Miinukset: The parking. Hard to get a space there in the night when I arrived. Not much help can expect

Plussat: Everything was perfect. Location , rooms , staff

Miinukset: Bar

Plussat: Beds were extremely comfortable, location was perfect.

Miinukset: Staff seemed unclear about the 4 for 3 policy for drinks at the bar. Some applied it others said it was only available on bottles. The blind in our room was faulty, so we were unable to open it. I reported this but it wasn’t resolved.

Plussat: Staff helpful & lovely rooms

Miinukset: No toilet brush in bathroom

Plussat: Location in centre city.

Miinukset: I pretty much enjoyed my stay but unfortunately since I returned home I have received a penalty notice for parking in the hotel car park despite the fact that I paid for 72 hours parking and the penalty refers to a time in the middle of my 72 hour period. I e-mailed the hotel and have not received a response so I maid a call this morning to be told that despite the fact that I paid my money £36.00 to the hotel they say they have nothing to do with the parking and I need to contact the company (ParkingEye) directly which I find most dis-satisfying.