Gatlinburg hotellit lähellä Amazing Mirror Maze

Plussat: Very clean and friendly staff. We will definitely stay again.

Miinukset: Limited parking on weekend.

Plussat: This hotel is in a unconvienant location as far as shops and the policy of not having another resturant deliver to your room is a bit much. Too expensive for what you get.

Miinukset: Location.

Miinukset: The pool was very cold

Plussat: Atmosphere

Miinukset: Took forever to get breakfast

Plussat: Great staff!! Valet man Moose went above and beyond to make our stay great!! What an asset he is to your establishment!! The beds were amazingly comfortable and the food was delicious!!

Plussat: Staff was friendly, and accommodating.

Miinukset: Room service wasn’t up to par. We had our room cleaned once in 5 day stay and they used the same linens. I had to go to the lobby multiple times to request additional items. This may be due to Covid and social distancing.

Plussat: Love having a clean spacious room. Staff very personable and helpful. The sausage at the free breakfast was not at all acceptable. Food choices were good. But we chose to eat at a pancake restaurant down the street with better food.

Miinukset: The topography is a large steep hill. Technically, yes if a mountain climber Convention Center is within walking distance. If handicapped in some way, it is not. Change description to reflect actual location. The Courtyard by Marriott is better choice

Plussat: It was clean fresh, modern and the ataff was helpful and friendly! Breakfast was amazing- hot and cold and many many options!

Miinukset: We disliked NOTHING!!!

Plussat: Room and grounds were clean. Staff was friendly and helpful.

Miinukset: The cleaning staff repeatedly didn't restock products. Had to go down to the front desk to get toilet paper during our stay. They were apologetic, but this seems like a simple thing that should be remembered.

Plussat: I loved the private balcony, large outdoor hot tub, indoor pool, gas outdoor firepits with the sound of the stream close by and the nice breakfast.

Plussat: Staff was very friendly

Miinukset: The mattress needed to be replaced, and was not made aware no daily room service because of covid 19, and breakfast was also limited because of virus.

Plussat: In this season of the COVID 19, we appreciated the tactics used to keep your patrons safe ; Especially how breakfast was served and the process of not having anyone in and out of the rooms while we were there. Kudos to your team !

Miinukset: I didn’t like that most that stayed there did not wear mask and did not practice social distancing . The city of Gatlinburg operates like there wasn’t a pandemic in the entire world .

Miinukset: The room didn’t have a good view and we asked to change it and they said we are booked Even though the parking lot was empty of course so I felt that they could’ve helped change the room but he did not

Plussat: Everything

Miinukset: Nothing

Plussat: Everyone was very friendly and helpful who works there. The hotel is also very convenient to everything without having to drive.

Plussat: The beds was Awful give me a back problem during trip.

Miinukset: The view

Plussat: Breakfast included was nice.

Miinukset: The price of room. Was locked out of my room and reason was not because of the key. Maintenance had to come and had never seen that before glad I could be the first! . Did not replace coffee or toilet paper during maid service? Had to call and as

Plussat: Due to Covid-19 there was none.

Miinukset: You could smell the smoke from people sitting outside of the room smoking their cigarettes. The room was a little drab no color.

Plussat: Awesome place to stay, we have stayed there for the past several years, great location, staff is super nice and rooms are very comfortable

Miinukset: the breakfast wasn't offered due to the virus which is understandable

Plussat: Location

Miinukset: Parking

Plussat: Everything else, clean and friendly staff.

Miinukset: Low water pressure

Plussat: Nothing

Miinukset: Bed was really hard.parking was ok other times difficult to find a spot.

Plussat: Hot water

Miinukset: Parking , the room, the bed was awful, staff was awful, room service was awful, they bang on your door for service but didn’t make the bed or clean. Overcrowded parking

Plussat: location was great, room walls and fresh paint were nice, loved that there wasn't nasty carpet,

Miinukset: The room was not as clean as it should have been. I found toe nails on the floor, hair in the bathroom near the tub. The tub needed replaced, but instead had a very poor sheet of plastic covering the bad spot...however, it floated when you showered and never drained it all the way. I hate to think of what was growing underneath that thing!!! We also had a terrible view of the alley and workers stripping the roof on the building. We didn't pay the lowest price wo I don't understand why we got put in that room with the awful view.

Plussat: Location

Miinukset: They had bed bugs

Plussat: pool, location, room, staff

Miinukset: no vending machine for snacks only beverage machine

Plussat: The location. That's about it.

Miinukset: Aircon mold!

Plussat: The staff was awesome and the location was convenient.

Plussat: It's a good location, we have enjoyed it in the past

Miinukset: It was very dirty this time. Sticky floors, dark long hair everywhere, extra dirty bed topper, and when we woke up the next morning there was a cockroach on the headboard. Incredibly disturbing. In the past this has been an excellent value for the stay but the cleaning staff had clearly left things in poor standing. Also a burnt out bulb in the lamp stand and there is a gap running all the way around the entry door to the room so we could smell the very strong scent of marijuana coming from the next room, which isnt exactly the fault of the motel, but the door should be better insulated at least.

Plussat: Close to all the attractions

Miinukset: The room was clean and the area around hotel was clean BUT the noise from other guests could be heard throughout the walls and ceiling. Very bad and between the diesel trucks and motorcycles cruising the street you could feel like you were next to them

Plussat: The room was very nice and comfortable. The restaurant next to the motel was good. Ask for hotel employee she will take good care of you and recommend good food.

Plussat: Super clean. Close to everything. Friendly staff.

Miinukset: Wifi is terrible, but that's not that important. I mean, come on! It's a vacation!

Plussat: Loved the location because it was within walking distance of downtown Gatlinburg.

Miinukset: If the breakfast was available. This was one of the main reasons this facility was chosen. This was an added expense.

Plussat: The rooms are large and you don't feel like a sardine once everyone/everything is brought inside. They are really clean and nicely located. Everyone is really nice and helpful. The breakfast wasn't the greatest, but the Atrium next door is delicious and cheap! We will definitely stay again!

Miinukset: The breakfast wasn't very good. The biscuits were hard and eggs were dry. I wish they would have offered water in the breakfast room as well. Other than this everything was perfect. We just ate at the Atrium for breakfast

Plussat: I liked it was close to down town we could walk were we wanted to go. Our room was clean and the people at the front desk was really nice .

Miinukset: There was a cleaning lady taking a break in our room on our chair when we arrived was alittle weird . Also this place is right next to us is a hemp store and we could smell it all day and all night would give us headaches .

Plussat: The rooms were a decent size & the bed was very comfortable. Loved using the spa bath. The Atrium restaurant beside the hotel had really good food & the prices weren't bad either. I liked how close everything was to our hotel which included shops,restaurants,ect. All in all our hotel was nice & in a good location.

Miinukset: The bathroom could've been a little bigger but wasn't bad & it wasn't always easy to get into the hotel parking lot only because of the location which is understandable.

Plussat: No breakfast because of covid19, had breakfast bars and orange juice

Miinukset: neighbors a little too loud

Plussat: Friendly staff

Miinukset: It was definitely a hotel not motel with doors on the outside. Very dated!!

Plussat: Location was good

Miinukset: Had asked for rooms to be together. Instead we were put on different floors above each other. Thought we could have found another solution. Parking not the best, especially if you come back later at night.

Plussat: No no breakfast not good

Miinukset: No breakfast no good

Plussat: We were a young family with two small children and this was our first vacation. The room was clean and neat when we arrived. Staff was courteous and welcoming. Breakfast was a huge hit with our 3 year old:waffles, juice, eggs and sausage.

Miinukset: I did not like being in an adjoining room and the breakfast area was on the 4th floor.

Plussat: The drink provided up front were very refreshing. Staff were all SO friendly! They all introduced themselves and we were asked multiple times how our experience is going.

Miinukset: Nothing.

Plussat: The location and friendly staff.

Plussat: The coffee was good.

Miinukset: The staff was sketchy and gave off a bad vibe. I felt unsafe. The hotel was poorly maintained and dirty. There was a bad odor in the carpet. The hotel was way over priced!

Plussat: The staff and location were awesome! Clean too!!

Miinukset: The pool area was really hot. Parking was bad!

Plussat: Great location. Room was a great size.

Miinukset: No breakfast due to covid.

Plussat: Great stay all good

Miinukset: All good

Plussat: Quiet. Price was fair

Miinukset: Ac didnt work properly. Room was damp. Breakfast cancelled secondary to covid. Not ample parking.

Plussat: Fast, easy check in, friendly front desk, ideal location for fireworks. Rooms were very clean and very comfortable. We were actually incredibly surprised. Its very modern, not really the smokeys feel so different.

Miinukset: the staff that walks the halls, and cleans constantly are NOT very friendly.. you'll get weird stares, and its just best not to ask them for something. I was extremely uncomfortable walking the halls to go to and from anywhere. I felt very unwelcome.

Plussat: Location and Staff were excellent.

Miinukset: Parking can be a bit crowded. The indoor pool was clean but you could see that the chlorine had rusted the steel framing on the doors. Really it was more appearance then anything else. There is no morning breakfast at this time due to health restriction.

Plussat: Spacious room

Miinukset: No balcony like other rooms

Plussat: The overall value for the room was exceptional along with its location and proximity to the downtown area and events. The room was quiet and clean upon check-in. The location was perfect and the downtown area was easily accessible from the room.

Miinukset: I booked the room for the included "hot breakfast" which I discovered when I checked in was suspended indefinitely due to the on-going "virus". No option or bagged items were available although there was an unlimited supply of juices, tea and coffee. I understand the "virus" has caused issues with most hotels and restaurants however, a previous notification prior to check in would be nice. This coupled with the suspended room service was mildly upsetting. The value of the room was great however, room service and the included breakfast was included in that price and I believe a discount should have been given or considered to everyone who was checking in under these conditions. To be fair I did not ask the hotel for one nor did I complain about the breakfast or the suspended room services. The hotel staff was exceptional and provided us fresh towels daily from the front desk. We didn't spend much time in the room but if we had I would have needed a different room or had the air conditioner checked. The AC was set at 66 degrees but it constantly felt warm around 70 or higher. I would stay at this location again.

Plussat: The location. It was walking distance to resturants and attractions. We walked to Skylift park in 5 min. Ripley's B.I.O.N and the space needle are even closer.

Miinukset: The buffet was closed due to covid-19 but that is not the hotel's fault. The parking in front is a bit limited but they do have satellite lot across the street.

Plussat: The location can’t be beat. It is in a beautiful setting.

Miinukset: The hotel is dated. That wouldn’t be a problem except It does have maintenance issues. The shower head leaked while I tried to bathe. I mentioned to staff in text with no response. I had to endure a sales pitch upon check-in. Pet fee is too high. $

Plussat: Location!!!! We walked to the Gatlinburg strip!

Plussat: The location is great to get to downtown for the price.

Miinukset: Some people would be bothered by the hills to get to the back buildings.

Plussat: I liked how close this hotel was to town and being on the river.

Miinukset: The hotel ended up seeming like a motel. It was not very nice and pretty outdated.

Plussat: The best customer service I have ever had at a hotel! Definitely will be booking here on my next visit!

Plussat: Great location, clean room.

Plussat: The location was great for walking into town.

Miinukset: the hills were a pain to walk up and down

Plussat: the location of the hotel & the balcony overlooking the river was awesome.

Miinukset: the rooms need a makeover. The bathroom sink was peeling up in the corner which ended up cutting me when I got caught on it. the flooring did not meet up to the molding which was not a good look. for the money I was a bit shocked at how outdated everything was. The plastic table on the deck was broken & you couldn't set a drink down on it. on a good note, the furniture inside the room was awesome.

Plussat: Hospitality, helpful, beautiful!

Miinukset: Nothing

Plussat: Location

Miinukset: VERY UNKEPT property. Needs some major maintenance and updating.

Miinukset: Front desk was friendly. Good location. Will definitely stay again.

Plussat: We love staying here! Great location, sit on the balcony and watch the ducks and people fish. Here the live music from Denver Evan's playing across the street at night at Tom and Earl's restaurant. We stay here every time we come to Gatlinburg! Best resort in town!

Plussat: Honestly the only thing I did like was the lounge area, and Lyold was great. With the problems we had during our stay the staff was excellent in taking care of them.

Miinukset: I was very dissapointed in the fact that the lobby was so beautiful then getting to our room was disgusting! We switched rooms 2 times. The first room had ants all over in the bathroom, the second room wasn't cleaned by housekeeping and the toilet had some issues working.

Plussat: My family & I have stayed there many times & have never had any problems

Plussat: It was relatively quite in our room. The view was great. The closeness to the main strip was great.

Miinukset: The hills you had to walk down and up to get to downtown

Plussat: Being off the main street, able to park and walk to shops.

Plussat: It was within walking distance of shopping & other activities.

Plussat: It was within walking distance to restaurants and easy access to the Smokies.

Miinukset: The room we had did not overlook the river. It would have been nice to have been given a room with a better view.

Plussat: I love the decor and the river that ram beside the hotel. I enjoyed sitting on the balcony and listening to the water.

Plussat: Location was next to the entrance to the park and you could walk to everything

Miinukset: Cleaning should be better. There were goldfish crackers next to the bed when we checked in. I don’t know how you could miss them.

Plussat: Not to like: no shower curtain in the shower.

Miinukset: Overpriced by about 50%. "River View" room: overlooking a stream about 25-30 feet wide. Very near the next building which had a large sign advertising another hotel. Also had a clear view of the interior of the adjacent hotel's parking garage.