Hongkong hotellit Tsuen Wan District

Plussat: Elegant Lobby, Disney shop with selected items within the hotel. Comfortable beds

Miinukset: Food

Plussat: All

Miinukset: Nothing

Plussat: Shuttle,location, rooms,staff and in specific Mr. Tung he was so helpful he guided me up how to goto mainland China and he was very professional

Miinukset: While check Alex was a bit confused while explaining me the bill but he was friendly and was trying his best to help

Plussat: The property was excellent and the staff were exceptional. Yvonne in the Kingdom Club Lounge took great care of our family. We were travelling with out 3yr and 5 yr old children and it was a great holiday.

Plussat: We go to Disney hotel to enjoy pool and slide. Walt Disney cafe’s salad bar was good.

Miinukset: If there’s a convenience store, it will be great.

Plussat: great place to stay for kids..if you want to take advantage of all the disneyland fun

Plussat: Everything is great but the room is out of my expectation..the room is so normal

Plussat: Nothing

Miinukset: Everything

Plussat: great service, great staff.

Miinukset: nothing

Plussat: I really liked the decor and ambiance. The swimming is very nice also. Overall a very nice hotel to saty

Miinukset: No Spa facilities at the hotel. After a tiring day at Disney one definitely needs a foot massage. Would be great if they a proper spa

Plussat: Good property, good location, good Disney experience! Staff absolutely awesome.

Plussat: Accommodating staff. If your children like disney characters I guess this would be the place to stay, since you see them walking around the hotel premises quite often.

Miinukset: choices of restaurant and prices, you are pretty much stuck with 3 restaurants inside the hotel. There aren't really any other choices to eat.

Plussat: Location is good.

Miinukset: But the A/C is too cold even I turned to 30C. The wood floor had some area soaked. Check-in Lobby did not provide organized lines and guiding brochures.

Plussat: Nothing worthy to mention. The high floors were tedious to get to the rooms - various lift changes.

Miinukset: Room was not clean, towels were musty, water gets into the toilet area when you shower. Room service food was oily and breakfast quality and variety poor for the price the hotel charges. Checked out earlier as stay conditions were poor and got charged extra for that!

Plussat: Check in and check out was smooth. And view from room was nice.

Miinukset: Water in the Bathroom is not strong enough. Bathtub was a bit small. Breakfast was disappointing , better eat outside.

Plussat: Good facilities and okay location if you don’t mind staying in the chinese area.

Miinukset: They charged me twice, I complained and they will refund only in 3 weeks.

Plussat: clean rooms and comfortable

Miinukset: tower 1 rooms is a bit old but tower 2 is nice

Plussat: WOW. This story is incredible. Long story short, I arrived and left my bag in the taxi, who drove off! The bellman immediately rushed me to the head of security, Sean, who acted very fast. See one of the problem in Hong Kong, is that there is no real cab company. The taxis all look the same, but each driver is his own individual business. So Sean had me show him exactly where I got out of the taxi. He then explained problem number two, which is that they are a part of the convention center, so they would have to find someone to help them gain access to the convention center camera network. The team got me checked in and had me go to my room. About 30 minutes later, Sean called to inform me that he was able to ID the car number from the security cameras!! He also put out an alert on the Taxi radio network. But with all that, I would probably still have to go to the police the next day to report the bag and maybe the cops could track the car number. That sucked cause I had an 8am flight. So I went back to bed. Then 25 minutes later, Sean called again, and the cab driver had brought back my bag!!!! I am still speechless by the lengths Sean went to to find my bag. My heart is forever in debt and I will recommend this place forever. I have never, and probably will never again experience this level of service. Every hotel manager on earth should read this story and replicate it. If I am in Hong Kong again, I will 100% be repaying my loyalty by staying here. Oh and top of it, the hotel is phenomenal! Great room and bathrooms and views!

Miinukset: Nothing. They were perfect.

Plussat: New hotel

Miinukset: Hall has not coffee shop

Plussat: It was disappointing that I could not charge anything to my room

Miinukset: It was disappointing that I could not charge anything to my room, neither breakfast or room service.

Plussat: the public transport

Miinukset: nil

Plussat: Location and view was amazing

Miinukset: The bed was uneven and hard

Plussat: All the amenities

Miinukset: The breakfast separated not included in the price

Plussat: Very dirty

Plussat: It is the best hotel I have ever living in. The price is so cool.

Miinukset: It is hard to find the shuttle bus stop at the mature station. And without the shuttle bus, it’s really hard to get there.

Plussat: Everything from the staff to the hotel itself are good.

Miinukset: All is good. The only thing that i guess i didnt like was that there is no near conventient store.

Plussat: The room is large for HK (which is famous for its abysmal housing and accommodation quality and standards) and for a hostel/dorm.

Miinukset: Staff are completely non-responsive to issues. I had a total psycho roommate in the dorm room I stayed, pouring liquids on my stuff and all kinds of crazy things while I wasn't there, and their response was, with a smile of amusement, like they were entertained, that they can't know who did what and whose story is accurate etc. I've stayed at the property 3-4 times just over past few months, mainly because the size of room for a hostel/dorm, but downsides are too many - just not worth it. You're stuck in middle of nowhere with absolutely nothing, no 7-11, just their horrible restaurant with even worse staff - it's obvious they arranged it this way as their cash cow. Unless you arrive majorly stocked up with supplies and food, good luck to you because there's absolutely nothing there - you need to take cabs or buses many km away to hit the first convenience store.

Plussat: Much better than my expectation. Warm and cozi place. I have extended my holiday for 1 more week.

Plussat: I like that there's a lift for guests, the bed is comfortable, I was given towel and they accept my personal reason for late check in.

Miinukset: The bathroom floor was a bit slippery. Location not in city centre but it was my choice for this visit. Not including breakfast.

Plussat: I loved the location and the ambiance.

Miinukset: I disliked the staff's behaviour. They were unhelpful. The rooms were unclean and the ventilation was low. In the name of a kitchenette, they had just one pan and one curry bowl along with plates, bowls and cups. They do not provide drinking water which is, I believe, basic. Don't provide water bottles but atleast keep a water filter in the rooms. There was no dishwash soap, scrub or hand wash in the kitchen which is basic. The hostel has no house rules mentioned, or any guide boards, which isn't the case in several other hostels that I have lived in. At the time of booking the hostel, I wasn't told there is construction going on in the hostel. I am allergic to paint smell, it was all over. The staff is extremely flat, and unhelpful. They weren't even willing to guide you to the room, and getting them to help you with the ways around was another task. They were perpetually irritated. The room that was allotted to me first was so, so dirty, I couldn't stand in it. The floor was wet, the utensils were used and not washed. When I went and told them about it, they told me that it's a hostel and they cannot do much about it. They eventually changed the room but, my overall experience was low.

Plussat: All good, mission to the city though.

Miinukset: Nothing

Plussat: Quite modern and nice view

Miinukset: Air conditioning is too strong. Window should open during the day or night to let fresh air

Plussat: The room was nicely dived (I had my own space despite it being a hostel room)

Miinukset: The room was pretty messy when I arrived and the bathroom as well. The one tenant (who seems to be a long term one) kept the room door open on a regular basis, using a chair to prevent it from closing which was concerning at times.

Plussat: Very chill place

Miinukset: Nothing nearby. You need to rely on the shuttle bus to get anhwhere at all.

Plussat: The location of the hotel is excellent, it has a nice neighbourhood. Food and shopping is pretty convenient. It is also near to the MTR, so travelling around HK is also very easy.

Miinukset: Nothing! I like this hotel.

Plussat: The price is low. The room is big. The location is very convenient.

Miinukset: I bet there is something wrong with the water system of the bathroom. There is almost no hot water or even no water from the shower. We call the front desk and the situation is fixed after an hour.

Plussat: location to and from tranpsortation and proximity to shopping and eating

Miinukset: was not told there would be no window for the room given, nor given a choice.

Plussat: Room is big. Price is low. Bed is comfy.

Miinukset: Nothing.

Plussat: I like because close to shops and MRT station

Miinukset: The space of the room and bathroom there’s no much space.

Plussat: Price

Miinukset: Small room

Plussat: It was excellent value for money at HKD 300 per night (during rioting in Hong Kong). The staff were friendly and professional.

Miinukset: The range of food on offer at breakfast was minimal (understandable given I was the only person in the restaurant). The filter coffee was awful.

Plussat: The room is clean. The location is good. The price is low.

Miinukset: Nothing

Plussat: The location was fantastic! There were many options for dining out and the bus stop was just outside the hotel. Additionally, there was a stop for an airport bus across the street.

Miinukset: The room was a bit older, but overall, that's really not a big problem. I was at the hotel to shower and sleep, so I was still happy with everything.

Plussat: Excellent local location, the room was perfect for the price paid, comfortable with nice clean bed linen.

Miinukset: Extra shampoo and body wash would have been excellent

Plussat: I booked for one night, because I missed the plane because of the demonstration at the airport. They had toothbrush and toothpaste in the room. The hotel is in a good place.

Miinukset: The room is very small. The shower is very small. There is no power plug at the bed, only at the opposite wall. While booking.com allowed to book a double bed, they had only a twin bed room.

Plussat: It was basically everything I expected and hoped for from a mid-range price hotel. It was very clean and the staff was friendly (: Not a far walk from the metro. The room was also larger than other Hong Kong hotels I've stayed at (but that's not saying much since I do prioritize price over size). Also the neighborhood is very quiet, making it very easy to sleep. I also like the dragon/lion/deer statuettes at the front entrance.

Miinukset: *This should not effect their rating because breakfast is optional.* The only thing that really stressed me out during the stay was the breakfast. Like many people who stay in hotels, I was traveling to the area for an extremely important appointment. Some people travel to Hong Kong to close business deals, for example, but I was there to take the GRE (four-hour-long graduate school entrance exam), which I have studied possibly over 100 hours for (I work full time so that's all evenings). So when I arrived at the breakfast hall after purchasing a breakfast voucher, I was distressed to find that there was relatively few food options and it was all lukewarm... even the toaster did not toast my bread after I attempted to use it twice! The sausage was cold, which is a food safety hazard. Finally I decided to have a bowl of cereal, but the milk tasted a bit sour. Since I had an extremely important exam coming up in fewer than 2 hours and I had already observed the poor food hygiene with the other food items, I decided not to risk it and left the rest of my bowl of cereal untouched. Basically I was only able to eat 2 small, cold sausages and 1/4th a slice of bread before my very important test! Luckily there was coffee and it was good and strong. Also, the hotel only charged me about half price for the breakfast, and since I was on a time crunch, I did not make a fuss of it. I only wish that I had thought to check on the breakfast buffet before purchasing a breakfast voucher. It would be better if vouchers were purchased on the sixth floor where the food hall is rather than at the front desk on the first floor. While I cannot totally blame the hotel I did feel very low-energy during my test and got quite hungry in the middle of it. Normally I would have eaten a bigger breakfast.