Los Angeles hotellit lähellä STAPLES Center

Plussat: The view is breathtaking and the rooms are pleasant and generally pretty functional.

Miinukset: The only two negatives of the hotel were the elevator situation. For almost all the rooms you have to take two elevators to get to the lobby. If you have a car- you'll take a third. Also parking is expensive but this IS LA afterall.

Plussat: Nic hotel good location

Miinukset: Every thing was good

Plussat: location and sfaff

Miinukset: was a bit cold inside

Plussat: Staff Location Excellent exclusive views from 65+ floor Good food and drinks Coffee machine and mini bar in the room Good gym and swimming pool Wide scope of services

Miinukset: Sometimes there was not very good cleaning in our room

Plussat: The views are incredible and the rooms are spacious, modern and again with great views.

Miinukset: Poolside food was awful, very greasy, tasted poor and over expensive. The bar staff and front desk staff are great, the bar men upstairs in rooftop bar are lovely however we were really disappointed. At the weekends they reserve the majority of roof top area for paying outside guests, the manager Robert and his team were incredibly rude to us, they care far more about selling tables to outside guests other than looking after their existing paying hotel guests. We had nowhere to sit and even though people weren’t turning up for their reserved tables the team were very unaccommodating in helping me and my friend to sit down and enjoy a drink. When I politely spoke to the manager about this he basically didn’t care and was very rude to us so we left. The customer service at weekends up there is shocking. But again this doesn’t extend to the actual bar men who were lovely. Management seriously need a rethink, based on that experience alone I will not be coming back and I would not recommend this to anyone.

Plussat: Everything

Miinukset: N/A

Plussat: The room was outstanding. The staff was extremely friendly and helpful. They remembered my 53 wedding anniversary and had a special treat waiting for us. Off the chain experience. Get there as soon as you can. Best ever.

Miinukset: Everything was great.

Plussat: i was not impress with breakfast because the menu was all the same for 3 days. And one of the cook was rude.

Miinukset: Water pressure of the shower need to be improved

Plussat: It was extremely neat and tidy, had an outstanding view and the customer service was impeccable. We stayed for our honeymoon and we got upgraded to the 43rd floor with a breathtaking view of downtown LA. And P.S the beds were SO COMFY. Money extremely well spent, wish I could do it all over again!

Miinukset: Nothing at all we did not like

Miinukset: Some charges were not mentioned at the time of booking.

Plussat: Everything.

Miinukset: Nothing at all.

Plussat: Close to a lot of restaurants and bars.

Miinukset: Noise from pipes in the room. Construction work noise. We were not informed about any of this before our arrival.

Miinukset: My suite was adjacent to the elevators, you can hear the elevators up/down all night.

Plussat: Good public transport facilities

Plussat: clean and loved the breakfast served

Miinukset: n/a

Plussat: awesome stay would stay there again !

Miinukset: Needs better pillows ? Very soft would go flat when you laid on them even when you doubled them up

Plussat: The hotel is clean and comfortable, there was a really great restaurant right downstairs called Joey’s that i’d highly recommend.

Miinukset: When we first arrived staff could not find our reservation, he was rude, unhelpful and made us feel very unwelcome. We had our do not disturb sign on one morning when housekeeping came around at 10am, we left for the day around 11am took the sign off the door....when we got home at 6pm the room still had not been cleaned, no fresh towels were offered or water replaced.

Plussat: We loved our spacious and beautiful room. We’d love the view of the city. There are so many restaurants, coffee shops, fast food places within walking distance of the property. The Bloc district right next-door also provided more food and shopping. The third floor deck was so beautiful and relaxing to sit out in the evening.

Miinukset: Nothing!

Plussat: Really nice hotel. I was very happy to have a great little courtyard off of our room.

Miinukset: I wish parking wasn't so EXPENSIVE.

Plussat: Good location! It’s located right next to Macy’s and many restaurants. Staff are in general very nice, and are willing to help for any requests. I especially love the bathing amenities! They are high quality bathing gels, shampoos and body lotion made in Canada.

Miinukset: The toilet is easily cloaked.

Plussat: The breakfast was good however we didn't get to finish the meal or coffee. Although we let our waiter and the hostess know we had to take our granddaughter to the bathroom and would be back to finish our food and drinks, our table was cleared before we got back! The prices were terrible, $15 for pancakes!

Miinukset: First room smelled like smoke. No pool and the self parking is a long distance from the hotel.

Plussat: Room size, hotel overall quality and amenities.

Miinukset: Bathroom towels could be better, to say how high quality the hotel is the towels feel rough and cheap.

Plussat: Quiet and clean.

Miinukset: Having to do valet parking was not what I expected.

Plussat: The room was comfortable and charming. We enjoyed the functional decor and cleanliness of our room. The staff was amazing. They were always welcoming and had a smile on their faces.

Miinukset: Room could have been a little bigger but was still happy with our stay.

Miinukset: Overall nice hotel, but room was too small.

Plussat: Very clean and the staff excellent!

Miinukset: Small poolarea and only sunbed.

Miinukset: Great place

Plussat: Beautiful!!

Plussat: The ambiance, the art, the location, the food at the restaurant

Miinukset: Checkup was speed. Breakfast could have more vegan options.

Plussat: Bed was comfortable Breakfast was great

Miinukset: My IPad in room didn’t work There was no ice

Plussat: Beautifully designed, great style. Staff extremely friendly and very helpful.

Plussat: Theme decor is unique , vintage yet look extraordinary.

Miinukset: Dark, compact no storage especially the bathroom. Tub is not draining well. A bit noisy on our side, could hear clients from our room, bed is uncomfortable, bed corners on the way. Hit my legs twice, not much to walk in out of bed.

Plussat: - Friendly staff - Good location next to the Staples center - Stored our luggage after checkout

Miinukset: - Paid parking - Poor choice for breakfast spread - Charge of a daily USD 25 Amenity fee - Very thin walls - surround sound of your neighbors - Very soft mattress and pillows (they did provide a firm pillow after asking) - Low water pressure in shower - Water not hot enough at times in shower - Some towels were stained - Some stains on walls

Plussat: Location

Miinukset: Breakfast selection

Plussat: Cool looking place, comfortable beds, good location.

Miinukset: No coffee or hand soap in the room. Terrible elevator system.

Miinukset: The room is very small with the open shower, cheap design and no amenities at all! Very uncomfortable beds standing right to the wall like in cheap places, looking on grey ( unfinished) walls... ( I would not get it as a part of design) it really looks depressive.. only one elevator and very slow, ( the other was out of order) no coffee in the room.. the area full of homeless ppl. Staff not so attentive. The hotel should be cool with cool design but appears to be poor with no comfort and value of its price.

Plussat: I absolutely fell in love with the design of the room and hotel! Very vintage/retro chic. The view from the terrace up Broadway was stunning! The record player added a nice touch to the rooms well put together vibe! I/we really enjoyed the views and layout of the room. The restaurant downstairs was delicious and did not disappoint.

Miinukset: Outside noise was a little bit of an issue but to be expected. The mimosas in the morning took almost an hour to get to our room (although I'm sure were weren't the only ones ordering them), so we know to order more the first time. :)

Miinukset: I booked on Hotels . com and when I checked in was charged a $25.00 a day "resort" fee. I guess that was for the hot tub size pool on the roof. Oh. It was closed off for a private party the day I arrived. I was charged the $ for the day anyway.

Plussat: The bar area and the design of the hotel. That was about it.

Miinukset: Our group had several issues during our stay and when I tried to speak to management the manager was in meetings so I was given his card. They insisted he would reply to my email but that was days ago and I never heard back. To sum up our experience we paid more to stay here and were extremely disappointed because we had been looking forward to staying here and I’ve received better hospitality at Holiday Inn. Our check in was supposed to be at 3pm. We got there a little after 5 pm after being out all day and wanted to check in and shower and get ready to go out for the night. Our room was not ready (2 hrs after check in time) and they had no idea when it would be ready. So basically we have nowhere to shower and get ready even though we’re paying for this room. We also looked forward to using room service next morning because they advertise their weekend drink specials between 9-11 am. We tried several times between 10-11 am to contact front desk and room service only to constantly be transferred back and forth or left ringing until we finally gave up and went to the bar. Why offer a special and then make it impossible to use? Another issue was we were walked in one TWICE during our stay. The first time by mini bar guy who walked right in and said he showed we had departed when we never checked out. And the second time while changing housekeeping walked right in even thought front desk apologized after mini bar guy did and said it wouldn’t happen again. Where is the communication between the staff? And how is it okay to just walk into rooms without knocking first to make sure that it’s not occupied? Biggest disappointment of all is I held off on writing a review so I could talk to management directly. But since there was no communication back, here is my review. Save your money and go somewhere else. The only thing worth paying for here is the bar and you don’t need a hotel reservation for that.

Plussat: A class act from the start - great valet parking and help taking bags to our rooms (the only hotel that did that on our whole 2-week trip!) Room was small but fantastic, an unusual design but ingeniously done and all worked really well. Restaurant and public spaces all done really nicely too. This is the Ace really getting it right - cool but (mostly) unshowy. (As opposed to the Standard, where we stayed next - yuck!)

Miinukset: The rooftop pool is more of a large hot tub. But it's still a great space.

Plussat: Super lovely staff and the bed was so comfy! Close to shops and cool cafes. It is DTLA so there are lots of homeless people around so I wouldn’t walk around late at night. In saying that, I can’t wait to come back.

Plussat: Rooftop terrace Cool building

Miinukset: Only one elevator up and running - long waits Room service level varies dramatically between days - sometimes sketchy Slightly noisy rooms out front

Miinukset: Staff was wonderful

Miinukset: Elevator broken. One person working the coffee bar on a Friday morning. Noisy

Plussat: Very nice and helpful team, at the front desk and in general. I liked the hotel and the rooms desgin. The restaurant downstairs is very good

Miinukset: One elevator was out of service, long wait times every morning, could be annoying when staying on the high floors. The shower\toilets lack of privacy and water leak into the room.

Plussat: The architecture. Great staff. Very friendly. Very helpful.

Miinukset: No coffee in the rooms. (Unless I missed it.) The gym was small. But always the case with hotel gyms.