Los Angeles hotellit lähellä GRAMMY Museum at L.A. LIVE

Plussat: The location was convenient to the end purpose of our stay.

Miinukset: The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.

Plussat: Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner.

Miinukset: Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.

Miinukset: Valet parking staff was rude

Plussat: Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian

Plussat: Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here.

Miinukset: A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.

Miinukset: Hot water was not working at all. Fixed by the morning but too late for evening activities. Nice to have a coffee shop open so early and the pool area was delightful. Friendly staff.

Plussat: Close to stapled center

Miinukset: No hot water in the room on Friday afternoon, after a day at the gym, and pool. So we went out to dinner and Clippers game without a shower on Friday night. Once returning that night we finally had hot water shower, however no air conditioning. We called 2 times and no one came up to help. No manager response, no nothing. Also cold, hot tube at the pool during the day. Last, gym was closed so we had to go to front desk for key to adjacent hotel in order to use their gym. I’ve stayed at Marriott at least a dozen times before and always consistently great facilities. Eg. Times Square, union square, Anaheim, San Juan. This one had too many problems in one day.

Plussat: While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live!

Miinukset: The mattress was a little firm for my liking, but the bedding was exceptional!

Plussat: The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs

Miinukset: The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.

Plussat: I love everything about this hotel ,great staff great view beautiful hotel

Plussat: Staff is friendly and effecient.

Plussat: The room was nice and bed was comfortable.

Miinukset: The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.

Plussat: Rooms are cool, looks nice overall.

Miinukset: I chose this place in large part because it had a rooftop pool in downtown LA. The Sunday after we stayed there we tried to use the pool at 12pm but all the lounge chairs were put away or closed off and removed from the pool. We were told because of a pool party at 4pm no lounge chairs could be out by the pool and needed to be held for it. When I asked if we could use just 2 to hang by the pool for 1 hour and that I would pay, they said they would check with their manager. I waited about 30 minutes for that person to get back to me then saw them walking by doing something else with no manager in sight or answer. We split and went home. Also, purchased room through Kayak paid the additional amount to get breakfast included. Ordered from room service and told them we had that deal. They delivered breakfast and charged us. When I spoke to management they said that I needed to go to the restaurant to order the breakfast that I paid for through the Kayak reservation. When I told the manager we let them know about it when we ordered room service on the phone and they never told us we had to go down to the restaurant, she referred me to bring it up with Kayak. Service is absolutely the worst considering the inflexibility on food ordered from the same cooks and bait and switch on a pool amenity that you can't you because of a party in 4 hours.

Plussat: Clean, big room, i especially enjoyed the remote heater function it was my favorite room amenity.

Miinukset: My first night, I awoke at midnight to a very loud fire alarm which was blasting in my room through a speaker. I walked down 17 flights of stairs and only when I got to the first floor an employee brushed it off and said it was a false alarm. The second night, same thing happened but this time it was a 3am fire alarm. I was wide awake, heart racing for hours, I didn’t get much sleep between both nights. They did, however, comp my room service so that was attentive and a nice gesture. I appreciate them doing that without me having to ask for things in return to make it better. Sleep is the main purpose of my hotel stay and if you can’t get a good nights sleep, why am I even there? It just really left a bad taste for me, even though the staff and hotel was perfect. Not sure I’d go back.

Plussat: Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work.

Miinukset: Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.

Miinukset: The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.

Plussat: The area was really nice. Lots of good eating options nearby. Gym was nice, clean, new equipment.

Miinukset: I got a 5:00 am wake up call that I didn't request. The ottoman in my room was stained and sun-bleached.

Miinukset: the check in staff was rude

Plussat: Clean facilities.

Miinukset: 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.

Plussat: Location of hotel for what I wanted was good.

Miinukset: Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David

Plussat: The 48$ parking fee is simply outrageous.

Plussat: Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations!

Miinukset: I can't think of anything! Incredible stay.

Plussat: Look of hotel

Miinukset: Location a bit far from things to do.

Plussat: Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay

Plussat: Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place.

Miinukset: It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..

Plussat: Cleanliness, the staff, facilities, bar, restaurant, the location!

Miinukset: Mostly great experience! A couple of odd related employee related service issues but no big deal!

Plussat: Everything was beautiful. From our rooms, it is worth upgrading. To the rotating lounge to get a full view of the city. There was something to do all over the hotel. We only left to go to the NBA game! Food, entertainment, night life. The Westin Bonaventure has it all.

Miinukset: Wish Starbucks carries their normal breakfast items.

Plussat: There is no other hotel in the world like the Westin Bonaventure.

Miinukset: "Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!

Plussat: Views were perfect, great dining, walking distance toetro

Miinukset: Can be confusing when walking around, a little pricey on the breakfast, but the food was great,

Plussat: Very beautiful, cool building. Room was very comfortable. Great view of the city.

Miinukset: Not really near any tourist locations.

Plussat: Very luxurious when walking in.

Miinukset: Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work

Plussat: Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.

Plussat: Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo.

Miinukset: Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.

Plussat: Great place. I like the Ace. Cool rooftop bar. My only hang-up is that there was some serious construction outside. I would have liked to have known this ahead of time. I'll definitely go back after the construction is finished.

Plussat: everything besides the noise

Miinukset: i stay at this place alot and most rooms i've been to are subject to alot of construction noise. such a bummer....

Miinukset: Staff was wonderful

Plussat: Hotel itself is beautiful, rooftop bar is pretty cool, attached to wonderful Theater.

Miinukset: Looks like a broke New York hipster's studio apartment. All unfinished concrete and the bed looks and feels like a futon. Parking is an extra $38. Only stayed here for convenience to theater. Absurd for the price.

Plussat: The restaurant was great. The beds and linens comfy. City feel is exciting.

Miinukset: If you have an eastern facing room I hope you are a morning person.

Plussat: Delivered stylish service and amenities without sacrificing the professionalism of a traditional hotel. Downstairs restaurant particularly good.

Miinukset: No closing door on bathroom is highly awkward. Not cute if someone joins you in your room.

Plussat: Cool design, decor, art vibes , amazing bathroom

Miinukset: Weird smell in the room, unstylish blanket on bed

Plussat: love the food and the staff here! room was clean and efficient!

Miinukset: The room was small for the price, and the hallways need new carpet already, also the common area walls could use some fresh paint. Not a deal breaker, but for $300 a night these items should be relatively perfect.