Los Angeles hotellit Downtown Los Angeles

Plussat: Location

Miinukset: Beginning to look run down. The restaurant needed new upholstery, the floors were badly scuffed and the woodwork was scraped and marked. AC Registers were dirty, room furniture was scuffed. It looked tired.

Plussat: location was good.

Miinukset: hidden $20 a day resort fee. This is not a resort. And over $50 parking

Plussat: Check in and out was a breeze. Rachael at the front desk was amazing! She informed us about the hotel amenities, things to check out at the hotel and in the city. We spent a couple of evenings at the bar...bartender was great.

Miinukset: For some reason housekeeping missed us one day but they did bring up some towels and when we got back later that night, they had come back to make up the bed.

Plussat: The location and staff

Miinukset: Nothing

Plussat: Location near USC. Pool. Rooms are comfortable

Miinukset: Breakfast buffet is pricey for what you get.

Miinukset: Bed was very hard

Plussat: location and kindness

Miinukset: destination fee

Plussat: The room size was good and the beds were comfortable

Miinukset: The we’re doing construction on our floor and we had to walk through it to get to our room. I’m sure there were other rooms that were open.

Plussat: The room and staff were great. Always a smile and very helpful.

Miinukset: Having a screen over the outside of my window wasn't great for the view.

Plussat: Good functional hotel. Spacious room

Miinukset: Not much variety for breakfast. Room facilities outdated

Plussat: Nothing

Miinukset: No good service no sleepers and bath gown in room

Plussat: Great first time at indigo hotel, we had an amazing stay and will definitely stay at indigo hotels where ever we can. Amazing and super friendly staff and food was great. Hands down best hotel I’ve ever stayed at.

Plussat: The place is really nice, clean the bedroom was super big and the bed super comfy.

Miinukset: There is nothing around so kinda need to take the car to go for food or drinks

Plussat: The room is great !l with a perfect shower. Close to 7th street Metro so you can even without a car go to all directions.. in about a few hundred meters there is also a shopping mall and all kind of restaurants for breakfast to dinner.

Plussat: Gorgeous rooms and great views of downtown L.A.

Miinukset: The parking is $50 a day and there's really no street parking nearby

Miinukset: Valet parking was expensive $48

Plussat: Beautiful room, excellent condition! By far one of the best places that I stayed.

Miinukset: The STAFF was really rude. Bad customer service skills. Very unprofessional

Plussat: Everything was great had a good time the staff was amasing especially the girl that booked me the room alma i think wonderful the best

Miinukset: The fact that my AC wasnt working right very dissapointed in that couldn't get a good sleep because of that

Plussat: The bed was very soft and comfortable. The room was immaculate.

Miinukset: Had to change rooms. The first room was found open when we got to it. Also wasn’t cleaned very well.

Plussat: great location, appealing lobby, excellent restaurant & bar, beautiful pool

Miinukset: our room had a discolored floor from the condensation of the air conditioner.

Plussat: Staples Center

Miinukset: Hummmm

Plussat: The valet parking, the employees, the location, the room; great customer service and guest services.

Miinukset: No

Plussat: Everything was what i wanted!

Miinukset: Everything was fine

Plussat: Cleanliness

Miinukset: Our tub was overfilling with water the drain was clogged

Plussat: We love the Omni and always stay there when we visit LA. The location is great and the staff is superb. Robert, our courtesy car driver, is our favorite.

Miinukset: No complaints whatsoever

Plussat: Everything

Plussat: The location

Miinukset: My first room was not clean. I asked to be switched to a different room and my new room was missing furniture. I don’t want to get anyone in trouble but I’d like to say that the staff could use some training in customer service over the phon

Plussat: The rooms are very pretty and we had a great view of the Disney Music Hall which was why we booked our stay there. Unfortunately our concert was canceled but we made the most of our stay. We ordered Room service and had breakfast at the hotel and both were excellent.

Miinukset: The bed and bedding were very uncomfortable. The mattress could be updated. Even though we ran the air conditioner all night and the blanket is very thin we were sweating underneath it. Not sure what the material is but would love to see something that runs cooler. Cafe store was closed when it should have been open. They did offer to deliver things to our Room but we did not want to spend the extra money for that.

Plussat: Location is terrific for museums and theater. Staff is helpful

Miinukset: Restaurants on property expensive

Plussat: We love the location, the staff and the rooms are spacious and comfortable.

Plussat: Great location and very nice looking hotel.

Miinukset: The elevator seems out of date and doesn’t always work right. Several times it stopped on floors where no one was waiting and the floor was not pressed. It also seemed very slow. Not that big of deal but it could use an upgrade.

Plussat: I loved the view

Miinukset: The bar wasn't open on Sunday afternoon while football was on.

Plussat: Clean, comfortable, friendly helpful staff, good lounge breakfasts, courtesy rides, close to museums

Miinukset: Key cards rarely worked, limited dining options

Plussat: The breakfast was wonderful. Presentation was great. a great variety of different food.

Plussat: Location in area Very central Good choice Main thing everything was very clean

Plussat: The building , how it’s a big mall like structure , the elevator ride is nice the views cool

Miinukset: The Parking and the internet needs to be updated .. 4 stars should be a good full bar internet

Plussat: Aesthetics are nice, swimming pool also enjoyable.

Miinukset: I thought I got a good price when I snagged this deal until I get to the hotel and find out parking is $49.00 a night. I found cheaper parking on the street but had to wake up early to feed the parking meter. Room was very very tiny, it barely fit two bed

Plussat: Everything , the hotel design was very cool and different, it's was like a mall inside w a bunch of food options more affordable then the actual hotel prices! We loved the elevator ride and the view ! Rooms were nice and cozy, poool was nice!

Miinukset: The parking was expensive and wild - downtown LA... internet wasn't the greatest but good enough! Don't want to complain .. we had like one of our best stays in comparison to others! This is our ideal spot now

Plussat: Great hotel--we stayed in a newly remodeled room. Very clean, great service, good location.

Miinukset: No

Plussat: The location is perfect.

Miinukset: The hotel isn't very informative about the amenities they have at the hotel. After staying there for the fourth time I stumbled on a food court/dinning facilities and a few other thing. There was even a lounge and restaurant on the higher levels.

Plussat: It was very Clean, a lot of amenities. The staff was very helpful. Gorgeous views from our room and the elevators. The top floor restaurant was also a great experience!

Miinukset: I was not fond of the eateries' hours within the hotel. Many were closed during our stay.

Plussat: I like the location of the hotel.

Miinukset: I didn’t like the size of the room for price point.

Plussat: Excellent location, superb staff and great amenities. Exceeded expectations.

Miinukset: No

Plussat: The location and the service was outstanding and professional

Miinukset: No

Plussat: Location, comfortable bed

Miinukset: No free parking

Plussat: The comfort of the bed and the location of the hotel.

Miinukset: I was annoyed at the fees charged that were not disclosed until after checkout.

Plussat: The rotating cocktail lounge was so unique!

Miinukset: The room is very small with the open shower, cheap design and no amenities at all! Very uncomfortable beds standing right to the wall like in cheap places, looking on grey ( unfinished) walls... ( I would not get it as a part of design) it really looks depressive.. only one elevator and very slow, ( the other was out of order) no coffee in the room.. the area full of homeless ppl. Staff not so attentive. The hotel should be cool with cool design but appears to be poor with no comfort and value of its price.

Plussat: I absolutely fell in love with the design of the room and hotel! Very vintage/retro chic. The view from the terrace up Broadway was stunning! The record player added a nice touch to the rooms well put together vibe! I/we really enjoyed the views and layout of the room. The restaurant downstairs was delicious and did not disappoint.

Miinukset: Outside noise was a little bit of an issue but to be expected. The mimosas in the morning took almost an hour to get to our room (although I'm sure were weren't the only ones ordering them), so we know to order more the first time. :)

Plussat: The bar area and the design of the hotel. That was about it.

Miinukset: Our group had several issues during our stay and when I tried to speak to management the manager was in meetings so I was given his card. They insisted he would reply to my email but that was days ago and I never heard back. To sum up our experience we paid more to stay here and were extremely disappointed because we had been looking forward to staying here and I’ve received better hospitality at Holiday Inn. Our check in was supposed to be at 3pm. We got there a little after 5 pm after being out all day and wanted to check in and shower and get ready to go out for the night. Our room was not ready (2 hrs after check in time) and they had no idea when it would be ready. So basically we have nowhere to shower and get ready even though we’re paying for this room. We also looked forward to using room service next morning because they advertise their weekend drink specials between 9-11 am. We tried several times between 10-11 am to contact front desk and room service only to constantly be transferred back and forth or left ringing until we finally gave up and went to the bar. Why offer a special and then make it impossible to use? Another issue was we were walked in one TWICE during our stay. The first time by mini bar guy who walked right in and said he showed we had departed when we never checked out. And the second time while changing housekeeping walked right in even thought front desk apologized after mini bar guy did and said it wouldn’t happen again. Where is the communication between the staff? And how is it okay to just walk into rooms without knocking first to make sure that it’s not occupied? Biggest disappointment of all is I held off on writing a review so I could talk to management directly. But since there was no communication back, here is my review. Save your money and go somewhere else. The only thing worth paying for here is the bar and you don’t need a hotel reservation for that.

Plussat: Super lovely staff and the bed was so comfy! Close to shops and cool cafes. It is DTLA so there are lots of homeless people around so I wouldn’t walk around late at night. In saying that, I can’t wait to come back.

Plussat: Staff were very friendly.

Miinukset: Hotel feels very old and rooms are very dark and not very spacious. Only one lift working so always seemed to be waiting a long time for the lift. Much nicer hotels in LA for similar prices.

Plussat: The atmosphere, the staff is very friendly, the decoration and the approximity of point of interest in Downtown LA. Also, the hotel have his own teather and maybe you can see some actor or producers around the area.

Miinukset: Homeless around the Downtown, but is something that is out of control of the hotel.

Plussat: Rooftop terrace Cool building

Miinukset: Only one elevator up and running - long waits Room service level varies dramatically between days - sometimes sketchy Slightly noisy rooms out front

Miinukset: Staff was wonderful

Plussat: Liked the decor of the room and hotel. Staff were friendly, the hotel had good facilities and room was clean, quiet and comfortable. The location of the hotel was great. Close to many DTLA attractions, restaurants and bars, and two metro stations.

Miinukset: No tea/coffee making facilities in rooms or complimentary coffee/tea offered in the mornings, but the coffee at the restaurant's coffee counter was good and reasonably priced.

Miinukset: the carpet in the bedrooms was old and dirty

Miinukset: Decor hasn't aged well --it's a bit outdated

Plussat: The architecture. Great staff. Very friendly. Very helpful.

Miinukset: No coffee in the rooms. (Unless I missed it.) The gym was small. But always the case with hotel gyms.