Los Angeles hotellit Downtown Los Angeles

Plussat: Clean, great staff from check in to check out. Everyone we met was professional and helpful. Could tell they cared about the guests.

Miinukset: Looked to upgrade to a suite but only one king size bed in the room. Pool was nice but found the water to be a bit dirty.

Plussat: Location

Miinukset: Beginning to look run down. The restaurant needed new upholstery, the floors were badly scuffed and the woodwork was scraped and marked. AC Registers were dirty, room furniture was scuffed. It looked tired.

Plussat: Everything else

Miinukset: No microwaves in room. Handed food to a stranger to reheat. Then signed a waiver, just to reheat food.

Miinukset: hidden $20 a day resort fee. This is not a resort. And over $50 parking

Plussat: The room was great and I loved the robe!

Miinukset: My room was right off the elevators.

Plussat: walking distance to where I needed to be for work.

Miinukset: A dirty rag was left on the floor of the room when I checked it. I picked it up and put it outside where it stayed for 2 more days. A dirty martini glass(not mine) was outside for 2 days. A take out bag was outside for more than a day. Overpriced - $12 for a glass of wine downstairs. All the places to eat within walking distance were overpriced and so so on the food.

Plussat: Rooms are comfy and big with a beautiful with the beautiful view of the city. Internet was very good. They had Netflix on tv to use with your personal account. Coffee in the room is excellent.

Miinukset: If you don’t have business in downtown LA location is nothing special. Hollywood would be much better option for tourist visits. When we walked in the room the toilet was not properly clean. Toilet bowl seat was covered in some brown spots that we had to clean to be able to use it. Carpet was not vacuumed. Overall terrible impression about hygiene.

Plussat: The hospitality was extremely professional and help

Plussat: location and kindness

Miinukset: destination fee

Plussat: Good location. Great on site amenities.

Miinukset: $50 parking and $25 resort fee per night. Almost doubled my price

Plussat: Convenience! So close to the staples center to enjoy the NBA game. Antonio was great at checkin and checkout, he was the best!! He helped make our stay enjoyable.

Miinukset: More breakfast options for the hosted breakfast.

Plussat: Excellent location near Staples Center.

Miinukset: The property is showing age, funky plastic shower covers, no where to charge phones near bed, only an iPod docking station with an old charging port. The bed is horrible, hard and stiff.

Plussat: The cool vive, the music at the lobby, the elevators and the room

Miinukset: The air conditioning makes noise... and the shower has little pressure

Plussat: Interesting, updated design.

Plussat: Room was exceptionally clean, there was a huge comfy bed, nice TV with a lot of channels and great air conditioning. Hotel offers a lot of facilities (gym, pool). I also managed to get my room an hour before the check in time which was quite handy.

Miinukset: Staff could have been a bit friendlier Breakfast was not included in the price

Plussat: Stylish, clean rooms with great views. Friendly and helpful staff. Super comfy bedding.

Miinukset: No

Plussat: Great option right off highway. Loved spacious rooms, modern decor, well stocked fitness center, pool, awesome city views and delicious breakfast! Our best stay in downtown LA yet!

Plussat: The location was ideal.

Miinukset: *Staff: horrible! *The bed was supposed to be queen more like a full-size bed, very uncomfortable *Room decor poorly maintained for what suppose to be an upscale boutique. *Asked for an additional towel as there were 4 of us in the room and they only gave us 3 and they NEVER came or brought an additional set. *Room was not clean one of the days and at 4 pm the housekeeper knocks on the door asking if we needed our room clean, at this time the baby was sleeping and did not want to wake her as we had been out since 7 am. He insisted that he takes the trash and to give us new towels (which we needed). *There was suppose to be a heated pool IT WAS FREEZING! The baby could not even swim as the water was just too cold. The best part of the stay (even though $48 a day is RIDICULOUS) was the valet attendants. We had no choice but to do valet parking as there was no self-parking available. And although I understand that check-in is at 4 pm they did not even attempt to accommodate us with a three-year-old who had been up since 4am EST, on a 6-hour flight and a 1-hour ride to the hotel, not even a though of trying to help in any way. I came back 4 times to ask if the room was ready and nothing, but "we would have called if it was" from the front desk woman. The stated that they would call if a room came available. The fourth time I came back, it was about 3:30 pm and asked he said the room was ready NO CALL!! I would NEVER recommend this hotel to my family and or friends ever!

Plussat: Fabulous hotel experience - exceeded our expectations. Wonderful high-end design hotel experience. Lively public spaces, beautiful roof top pool & extensive lounge area, great food.

Miinukset: Parking was $48 extra - ouch!

Plussat: Very comfortable and stylish room, nicely interior design for the whole place. Lovely!

Miinukset: One weird thing was the automatic nightlight under the bedside table, which lights up when someone gets out of bed. Cool idea but way too bright, it woke the other person up!

Plussat: Convenient

Miinukset: Nothing

Plussat: The amenities were fantastic, the breakfast was delicious and the location was perfect.

Miinukset: I can't think of anything that was disappointing.

Plussat: The staff is what makes this hotel outstanding, among all the stiff competition in DTLA. Hotel employee are the reasons we come back time after time.

Plussat: Very kind staff. Comfortable room. Good location

Miinukset: No

Plussat: The hotel was very clean and well cared for. The staff was so friendly and helpful. We also love the location. It was so convenient being attached to a mall with plenty of great restaurants.

Miinukset: While the valet parking was very convenient, it was also very expensive.

Plussat: Very updated and modern. Safe and secure.

Miinukset: It was under construction.

Plussat: .

Miinukset: Have a minibar that is filled. Have 24-7 room service.

Miinukset: My suite was adjacent to the elevators, you can hear the elevators up/down all night.

Plussat: Personal really nice

Miinukset: No complimentary breakfast....

Plussat: The bed, the views, the windows and the overall look of the hotel.

Miinukset: No free breakfast, incredibly steep parking fee, let alone incredibly ridiculous valet fee.

Plussat: It is a clean, modern hotel in the location of downtown LA. The rooms were spotless and in good order. The concierge floor room had great snacks in the evening and a good amount and variety for breakfast. All of the staff was polite and helpful. The outdoor deck area was beautiful and had a fire feature in the water. Very cool!

Miinukset: This property is DOWNTOWN Los Angeles. You are in the center of the city, but along with that you do get the homeless people and smells that come with that. The duvet was really thick and it made me uncomfortable. We brought our little dog and they charged me an additional $75 for him to spend the night. The room was already $300! Perhaps they could have made it a refundable deposit instead.

Plussat: Great central location in Downtown - close to Macy's, restaurants and the Metro. Clean and well-appointed rooms that are very comfortable!

Plussat: Central location and good value.

Plussat: I love that the location gives you access to everywhere! The downtown area is very accessible by car, ride share and public transportation. The options for the dining and shopping are also great and just steps away! Love that about this place.

Miinukset: There housekeeping closes at 4pm. So, if you plan on sleeping in or if you miss their early room visit, you will miss having your room cleaned for the day. This happened to me two days in a row and made this a bit less pleasant.

Plussat: Room size, hotel overall quality and amenities.

Miinukset: Bathroom towels could be better, to say how high quality the hotel is the towels feel rough and cheap.

Plussat: We loved everything about our stay. We where given a beautiful room with a balcony, it’s walking distance to everything. One of the best overnight stays we’ve ever had. I truly believe this hotel is under-rated; it should be 4+ stars & not

Miinukset: We notice a bit of construction going on the front exterior of the hotel but It was minimal and aside from noticing when we checked it did not affect our stay.

Plussat: The room, hotel cleanliness, view, location, ambience. Very classy hotel and vintage feel. Enjoyed my stay.

Miinukset: Noise in hallway

Plussat: My bedding! So comfy!

Miinukset: That I couldn't stay longer

Plussat: The bed and the pillows were amazing

Miinukset: First thing i never expected to pay $49 bucks for parking and it took for ever to get in the structure and we carried our bags to the front because that was already making us late to our event, The line was long in the checkin area we definitely made it to our room and to the event late by the time we finished the check-in. We get to the room and every thing looked great only down was The rug in my room looked old and dirty. But I could complain at that time we were already beyond late and all we wanted to do was run out to meet the Uber

Plussat: Unique architecture. Nice rooftop pool and fitness center. Clean and comfy room.

Miinukset: I had booked a king room and got there and was downgraded to a handicapped queen suit. The staff didn’t even apologize for the inconvenience but just told me that was what was available and nothing could be done. I felt she could have been more accommodating and polite seeing as I didn’t get what I requested. The room was not what I had paid for. I called twice to complain and did not receive a response as I result I just gave up. I wanted to take a bath but couldn’t. The towels were dirty and tattered they looked like motel towels not at all what I would expect from a hotel like the Westin. In the morning I tried to request a late check out but yet again was not accommodated. Maybe they need to put more focus on the customer service and quality rather than overbooking the hotel.

Plussat: The location

Miinukset: Food and beverage too expensive

Miinukset: Offering free continental breakfast

Plussat: Location was great and was central to everything. Great bars in the surrounding area and even more food and bars were just 15mins away in an uber. Highly recommend!

Plussat: Elegant and centrally located

Miinukset: Parking charge is excessively high

Plussat: The service from staff was excellent. Valet parking, check in desk, restaurant and bar staff were very friendly and helpful. The room was very large and clean. The bed was super comfortable. The view was great.

Miinukset: The restaurant we wanted to eat at was closed for a private event.

Plussat: The staff went above and beyond to make our stay delightful. Beautiful hotel. Will definitely come back.

Miinukset: The restaurants on the 4th floor were closed or had a minimal selection of food items available.

Plussat: Very nice hotel, perfect size room, great location.

Miinukset: Found pieces of trash in room upon arrival. I did not expect $50+ for valet only parking at the hotel. This should have been mentioned after booking. Hotel was very nice but very little direction/map of very large hotel. No free breakfast

Plussat: very stylish and inspiring, staff is very friendly.

Plussat: pretty clean, room smelled a little like moth balls or something but overall it was clean, trendy, nice place to stay.

Miinukset: Location of hotel felt a little sketchy at night. Not a ton to do right around the hotel.

Plussat: It was an easy Uber ride from the airport, cafe in the lobby, corner room was super quiet. Staff very very helpful and caring.

Miinukset: When I arrived at 1am, there was a little party going on in the room next to me, the walls are so thin. Exposed industrial style, there is no sound proofing going on. I had to ask to move to a quiet room. One elevator didn’t work, my room key didn’t work, I had to go to the lobby 3 times, the 4th time someone had to come up to let me in. It took 45 minutes to get into my room.

Plussat: Food was good as was service. Room was fine.

Miinukset: Bathroom design was terrible. There is no shower door so water gets all over the floor and no shelf in the shower to place items on. Also there was no shower caps avail and when I called housekeeping to bring one up they said they had run out which is pretty lame for a hotel at this level and price point. I liked the hotel and obvi paying for location but it was overpriced for what it was.

Miinukset: They had no power and didn’t offer a refund.

Miinukset: Staff was wonderful

Plussat: This hotel is historic! The building and the interior are amazing! Stylish and charming! The stuff were all extremely kind and responsive all the time! They are flexible, gentle and polite. Thank you! A super good restaurant and bar in-house.

Miinukset: Nothing

Plussat: All of it friendly staff, clean good value

Plussat: Great location. Nice atmosphere. Roof top pool was nice. Rooms were clean and well stocked. Staff gave great recommendations for local restaurants and sights.

Miinukset: Room layouts a bit funky. Concrete flooring a bit uncomfortable. Rooms were not ready at check in time (3pm) and we were never notified when they were ready. Nothing is included in the price, you have to pay extra for everything.

Plussat: Super cool and clean

Plussat: Amazing architecture, staff, wonderful design and common areas.

Miinukset: 25 dollar charge just for staying

Plussat: The architecture. Great staff. Very friendly. Very helpful.

Miinukset: No coffee in the rooms. (Unless I missed it.) The gym was small. But always the case with hotel gyms.