Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
Autovuokraamot kohteessa Málagan lentoasema lentokenttä ja niiden arvostelut
Rankattu nro 1
OK RENT A CAR
Parhaat arvostelut
9,2 Erinomainen (1 arvostelu)
1 sijainti kentällä Málagan lentoasema lentokenttä
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OK RENT A CAR arvostelua
Autonvuokrauksen sijainnit
OK RENT A CAR
Liikkeet kentällä Málagan lentoasema lentokenttä
Malaga Airport - After collecting the luggage please exit the terminal
+34 902 360 636
Kaikki OK RENT A CAR arvostelut
OK RENT A CAR arvostelut: Málagan lentoasema lentokenttä
Rankattu nro 2
Alamo
8,0 Erinomainen (4 arvostelua)
1 sijainti kentällä Málagan lentoasema lentokenttä
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Alamo arvostelua
Autonvuokrauksen sijainnit
Alamo
Liikkeet kentällä Málagan lentoasema lentokenttä
Enterprise-rent-a-car
+34 952 231 858
Kaikki Alamo arvostelut
Alamo arvostelut: Málagan lentoasema lentokenttä
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
10,0
Plussat: Everything was perfect
arvostelut:
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5,2
Confusing fast shuttle to airport
Plussat: Shuttle to airport was prompt. Free cold water available.
Miinukset: Very confusing to find. No signs directing you to where it is, even the GPS couldn’t find it. Once we did finally find it, there were no signs indicating where to go or what to do.
arvostelut:
Rankattu nro 3
Europcar
7,9 Hyvä (14 arvostelua)
1 sijainti kentällä Málagan lentoasema lentokenttä
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Europcar arvostelua
Autonvuokrauksen sijainnit
Europcar
Liikkeet kentällä Málagan lentoasema lentokenttä
Avd. Garcia Morato S.n.
+34 911 505 000
Kaikki Europcar arvostelut
Europcar arvostelut: Málagan lentoasema lentokenttä
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
5,6
Car pick up in Malaga Airoort
Plussat: The car was very nice and new.
Miinukset: Woman showing us to car was awful! I rented the car and did contract at airport, but she would only speak to my husband. Very odd, to only speak to males. I ask to take her name to speak to manager and she took off her name tag and wouldn’t show it to me. I told her I’d take her photo then and she tried to grab my camera. Bizarre! Be careful women! Also did not have car size reserved and had to pay more to upgrade.
arvostelut:
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2,0
Bait and switch
Miinukset: First, the counter person was insistent that I had to take the vehicle that they were offering, which was nowhere near what I had requested. They lied to us, saying that they did not have another vehicle, until I told them to cancel the reservation, and went and stood on the Avis line. Then, all of a sudden, another vehicle popped up, miraculously. They still charged the same price, as if a luxury vehicle, and over charged for the insurance. I do not feel that we should have even been charged for the vehicle which I turned in less than 24 hours after getting it. Very bad experience, very poor customer service, not the way to start any vacation.
arvostelut:
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6,0
So expensive
Miinukset: I paid 200 euros and booked a car. When I got there with all the additions and blabla ended up paying 400 euros!!!! It's just too much and it happens every time
arvostelut:
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8,8
Need better directions on how to find pick up.
Plussat: Car clean, very friendly and helpful staff
Miinukset: Direction to pick up point not good
arvostelut:
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5,2
Miinukset: I followed your suggestion bought an insurance to cover my rental vehicle at Eurocar rental. The policy number is PL11319420303 of Allianz Global Assistance. But at the rental company, a lady rep. said I have no insurance and almost force me to buy their own insurance. I told her I have an insurance when I booked and paid my contract. She still says I need one , otherwise I will get trouble. Finally, she charged me higher security deposit for did not buy Eurocar own insurance. It is every bad business action to the customers.
arvostelut:
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5,6
Car pick up in Malaga Airoort
Plussat: The car was very nice and new.
Miinukset: Woman showing us to car was awful! I rented the car and did contract at airport, but she would only speak to my husband. Very odd, to only speak to males. I ask to take her name to speak to manager and she took off her name tag and wouldn’t show it to me. I told her I’d take her photo then and she tried to grab my camera. Bizarre! Be careful women! Also did not have car size reserved and had to pay more to upgrade.
arvostelut:
-
2,0
Bait and switch
Miinukset: First, the counter person was insistent that I had to take the vehicle that they were offering, which was nowhere near what I had requested. They lied to us, saying that they did not have another vehicle, until I told them to cancel the reservation, and went and stood on the Avis line. Then, all of a sudden, another vehicle popped up, miraculously. They still charged the same price, as if a luxury vehicle, and over charged for the insurance. I do not feel that we should have even been charged for the vehicle which I turned in less than 24 hours after getting it. Very bad experience, very poor customer service, not the way to start any vacation.
arvostelut:
-
6,0
So expensive
Miinukset: I paid 200 euros and booked a car. When I got there with all the additions and blabla ended up paying 400 euros!!!! It's just too much and it happens every time
arvostelut:
-
5,2
Miinukset: I followed your suggestion bought an insurance to cover my rental vehicle at Eurocar rental. The policy number is PL11319420303 of Allianz Global Assistance. But at the rental company, a lady rep. said I have no insurance and almost force me to buy their own insurance. I told her I have an insurance when I booked and paid my contract. She still says I need one , otherwise I will get trouble. Finally, she charged me higher security deposit for did not buy Eurocar own insurance. It is every bad business action to the customers.
arvostelut:
Rankattu nro 4
Hertz
7,4 Hyvä (10 arvostelua)
1 sijainti kentällä Málagan lentoasema lentokenttä
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Hertz arvostelua
Autonvuokrauksen sijainnit
Hertz
Liikkeet kentällä Málagan lentoasema lentokenttä
Ap Costa Del Sol
+34 902 998 706
Kaikki Hertz arvostelut
Hertz arvostelut: Málagan lentoasema lentokenttä
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
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10,0
Miinukset: Kayak computed incorrect tax on our invoice. We had to pay another €20 at return. Other than that one thing, everything was perfect. Oh, and one other thing, the directions to return the car need to be a lot more of a step by step type of thing. It simply says return at airport. Uh, yeah. Go to airport. Ok. Then what? Where? This needs to say exactly where one is going. Easy. Small. Needs added. Again, great experience.
arvostelut:
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10,0
Excellent service
Plussat: Ivan was very kind
arvostelut:
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6,0
Miinukset: Misleading fuel option from the pickup agent. I ended up returning the car with a full tank of gas just to learn I somehow agreed to pay for an entire additional full tank of gas. I expect more from hertz.
arvostelut:
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2,0
Unorganized
Plussat: The service rep in Malaga was very nice and very helpful
Miinukset: Poor functioning car. Low tire pressure. Multiple notices about service which was due. Had to fill one tire 4 times during trip Malaga noted car as no damage. Madrid counted all minor scratches and door nicks and tried to charge me for them. They were aggressive and unfriendly. We were told the car was red and in a certain space number. The car was gray and in a different number and I wonder if they mixed up keys I rent cars frequently and from Hertz and this whole situation and car will steer me away from Hertz and Avis forever.
arvostelut:
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10,0
Great service, friendly staff
Miinukset: It was very difficult to find a pick up and drop off place at both airports. I was extremely frustrated!
arvostelut:
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10,0
Miinukset: Kayak computed incorrect tax on our invoice. We had to pay another €20 at return. Other than that one thing, everything was perfect. Oh, and one other thing, the directions to return the car need to be a lot more of a step by step type of thing. It simply says return at airport. Uh, yeah. Go to airport. Ok. Then what? Where? This needs to say exactly where one is going. Easy. Small. Needs added. Again, great experience.
arvostelut:
-
10,0
Excellent service
Plussat: Ivan was very kind
arvostelut:
-
10,0
Great service, friendly staff
Miinukset: It was very difficult to find a pick up and drop off place at both airports. I was extremely frustrated!
arvostelut:
-
6,0
Miinukset: Misleading fuel option from the pickup agent. I ended up returning the car with a full tank of gas just to learn I somehow agreed to pay for an entire additional full tank of gas. I expect more from hertz.
arvostelut:
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2,0
Unorganized
Plussat: The service rep in Malaga was very nice and very helpful
Miinukset: Poor functioning car. Low tire pressure. Multiple notices about service which was due. Had to fill one tire 4 times during trip Malaga noted car as no damage. Madrid counted all minor scratches and door nicks and tried to charge me for them. They were aggressive and unfriendly. We were told the car was red and in a certain space number. The car was gray and in a different number and I wonder if they mixed up keys I rent cars frequently and from Hertz and this whole situation and car will steer me away from Hertz and Avis forever.
arvostelut:
Rankattu nro 5
Avis
6,5 Hyvä (14 arvostelua)
1 sijainti kentällä Málagan lentoasema lentokenttä
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Avis arvostelua
Autonvuokrauksen sijainnit
Avis
Liikkeet kentällä Málagan lentoasema lentokenttä
Aeropuerto De Malaga
+34 902 109 384
Kaikki Avis arvostelut
Avis arvostelut: Málagan lentoasema lentokenttä
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
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2,0
Miinukset: The “Audi or equivalent” car turned out to be an entry level sedan. The would not honor the insurance I purchased through Kayak and tried to charge me double for their insurance. I ended up walking away from the counter. Horrible horrible experience.
arvostelut:
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10,0
Plussat: Car was clean and in great condition
Miinukset: GPS provided and charged to us did not work in most places outside of metropolitan areas
arvostelut:
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8,0
Plussat: Location was right at the airport and made for easy check in and check out
Miinukset: I was attempting to be specific on types of car I would receive and even attempted to speak to Avis ahead of time. I wanted specifically a BMW or Audi and that is what my reservation stated. When I arrived, they said they did not have BMW/Audi unless I wanted to upgrade my reservation
arvostelut:
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5,6
Miinukset: I reserved a bmw. Somehow a Toyota Arus is in the same class. Avis also told me the insurnance I bought through your site was no good. This brings great anxiety through the whole trip when you don’t know whether you are covered or not.
arvostelut:
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8,0
Miinukset: Drop off was confusing. Lady at the counter said that someone in the parking lot will finish my contract up. Gentleman in the parking lot said that's not necessary and that I flcan leave, but he did it anyways. I ended up taking manual in lower class over booked automatic and did not get any refund.
arvostelut:
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9,2
Plussat: drop off was quick after parking
Miinukset: drop off a little confusing, where to park
arvostelut:
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2,0
Plussat: Nothing
Miinukset: I already paid 45$ for the insurance(by your website) and when I arrived at the office we were told to pay more than 50€ PER DAY ! And we had to wait in the office for more than an hour (and there was no point from booking the car online cuz we already waited an hour!) we eventually rented a car from another company. We would like to refund our money.
arvostelut:
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9,2
Plussat: Efficient pick up; car was fine for what we needed it for
Miinukset: The extra expenses such as airport and drop off location. A bizarre drop off since the attendant wasn’t there. Key left with hotel attendant. I git Confirmation but wish it was a bit easier to figure out since I had to catch a bus.
arvostelut:
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5,6
Plussat: Nice car
Miinukset: The Insurance was outrageous; I did not have that same cost in Italy; I was extremely disappointed and asked for less expensive cost; he upgraded the original car to help but cost was prohibitive
arvostelut:
-
10,0
Plussat: Car was clean and in great condition
Miinukset: GPS provided and charged to us did not work in most places outside of metropolitan areas
arvostelut:
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9,2
Plussat: drop off was quick after parking
Miinukset: drop off a little confusing, where to park
arvostelut:
-
9,2
Plussat: Efficient pick up; car was fine for what we needed it for
Miinukset: The extra expenses such as airport and drop off location. A bizarre drop off since the attendant wasn’t there. Key left with hotel attendant. I git Confirmation but wish it was a bit easier to figure out since I had to catch a bus.
arvostelut:
-
8,0
Plussat: Location was right at the airport and made for easy check in and check out
Miinukset: I was attempting to be specific on types of car I would receive and even attempted to speak to Avis ahead of time. I wanted specifically a BMW or Audi and that is what my reservation stated. When I arrived, they said they did not have BMW/Audi unless I wanted to upgrade my reservation
arvostelut:
-
8,0
Miinukset: Drop off was confusing. Lady at the counter said that someone in the parking lot will finish my contract up. Gentleman in the parking lot said that's not necessary and that I flcan leave, but he did it anyways. I ended up taking manual in lower class over booked automatic and did not get any refund.
arvostelut:
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2,0
Miinukset: The “Audi or equivalent” car turned out to be an entry level sedan. The would not honor the insurance I purchased through Kayak and tried to charge me double for their insurance. I ended up walking away from the counter. Horrible horrible experience.
arvostelut:
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5,6
Miinukset: I reserved a bmw. Somehow a Toyota Arus is in the same class. Avis also told me the insurnance I bought through your site was no good. This brings great anxiety through the whole trip when you don’t know whether you are covered or not.
arvostelut:
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2,0
Plussat: Nothing
Miinukset: I already paid 45$ for the insurance(by your website) and when I arrived at the office we were told to pay more than 50€ PER DAY ! And we had to wait in the office for more than an hour (and there was no point from booking the car online cuz we already waited an hour!) we eventually rented a car from another company. We would like to refund our money.
arvostelut:
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5,6
Plussat: Nice car
Miinukset: The Insurance was outrageous; I did not have that same cost in Italy; I was extremely disappointed and asked for less expensive cost; he upgraded the original car to help but cost was prohibitive
arvostelut:
Rankattu nro 6
Firefly
6,5 Hyvä (8 arvostelua)
1 sijainti kentällä Málagan lentoasema lentokenttä
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Firefly arvostelua
Autonvuokrauksen sijainnit
Firefly
Liikkeet kentällä Málagan lentoasema lentokenttä
Malaga Ap Parking
+34 952 244 942
Kaikki Firefly arvostelut
Firefly arvostelut: Málagan lentoasema lentokenttä
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
Rankattu nro 7
INTERRENT
4,8 OK (10 arvostelua)
1 sijainti kentällä Málagan lentoasema lentokenttä
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INTERRENT arvostelua
Autonvuokrauksen sijainnit
INTERRENT
Liikkeet kentällä Málagan lentoasema lentokenttä
Avda Garcia Morato
+34 911 501 183
Kaikki INTERRENT arvostelut
INTERRENT arvostelut: Málagan lentoasema lentokenttä
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
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4,4
Was charged €200+ at collection, man on desk very rude
Plussat: The car itself
Miinukset: Huge extra hidden charges despite buying my own cover for EXCESS Guy on the desk very rude and dismissive, just kept saying I shouldn't hire through 3rd party
arvostelut:
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7,2
Wait to pickup car to long
Plussat: Return ok
Miinukset: Pickup desk slow
arvostelut:
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4,0
Very long wait to collect the car
Plussat: Car was as described, drop off was very easy and well sign posted, you can collect the car with a full tank of fuel. Competitive price.
Miinukset: There is an extra fuel charge, even if you bring back the car full. Two and a half hour wait at the airport in a very big queue to collect the car. Staff did not explain that the car was parked in the Europecar area which meant it took us a long time to find. Car smelt a bit strange but other than that was clean.
arvostelut:
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2,0
Fuel admin fee????
Miinukset: I cannot believe I was charged €30 for a "fuel admin fee" despite returning the car full of petrol! Awful.
arvostelut:
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4,4
Miinukset: Listed price was just a few pounds. It was not made clear that there was a 30 euro "service charge" for filling the car with petrol - payable even if you returned car full. Total rip off by your site and the company
arvostelut:
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4,4
Was charged €200+ at collection, man on desk very rude
Plussat: The car itself
Miinukset: Huge extra hidden charges despite buying my own cover for EXCESS Guy on the desk very rude and dismissive, just kept saying I shouldn't hire through 3rd party
arvostelut:
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4,0
Very long wait to collect the car
Plussat: Car was as described, drop off was very easy and well sign posted, you can collect the car with a full tank of fuel. Competitive price.
Miinukset: There is an extra fuel charge, even if you bring back the car full. Two and a half hour wait at the airport in a very big queue to collect the car. Staff did not explain that the car was parked in the Europecar area which meant it took us a long time to find. Car smelt a bit strange but other than that was clean.
arvostelut:
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2,0
Fuel admin fee????
Miinukset: I cannot believe I was charged €30 for a "fuel admin fee" despite returning the car full of petrol! Awful.
arvostelut:
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4,4
Miinukset: Listed price was just a few pounds. It was not made clear that there was a 30 euro "service charge" for filling the car with petrol - payable even if you returned car full. Total rip off by your site and the company
arvostelut:
Rankattu nro 8
Economy Rent a Car
2,8 Keskinkertainen (2 arvostelua)
1 sijainti kentällä Málagan lentoasema lentokenttä
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Economy Rent a Car arvostelua
Autonvuokrauksen sijainnit
Economy Rent a Car
Liikkeet kentällä Málagan lentoasema lentokenttä
Malaga Airport
+34 952 237 804
Kaikki Economy Rent a Car arvostelut
Economy Rent a Car arvostelut: Málagan lentoasema lentokenttä
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
3,6
Worst Ever Experience in car rental, stay away from Economy rent a car
Plussat: Nothing
Miinukset: I booked full insurance online for 72$, yet the guy at the pickup in Malaga said this is not valid and wanted to charge me again for this. I showed him all papers to proof the insurance but he insisted. He also said that he will charge me for 100 Euro as my booking is full tank to empty tank while in the booking it was only 40 Euro. He said they will pay for someone to go and fill it on top of the fuel cost so it adds to 100 Euro. In total instead of paying 112 Euro for my booking, I paid 250 euro and that was after 2 hours of delay, frustration, fights, calls, ...... my worst ever experience in car rental. Never ever again to book with them.
arvostelut:
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2,0
I was surprised that there are still bait and switches happening
Plussat: It’s hard to give any positives. Perhaps the quick transfer back to the airport.
Miinukset: I reserved a Mercedes SLC (premium convertible or similar car) from economy car rental. When I arrived in Malaga, Spain, I soon discovered that Economy Car Rental didn’t have a kiosk there. They aren’t actually a car rental company, they’re more of a broker. There were no instructions for what to do. So I googled and found a number that eventually put me in touch with a local at “Auto Lido” which was more used car dealership than car rental. When I arrived at Auto Lido, they tried to put me in a Honda Civic. They didn’t have any convertibles available. The swarthy little man who took care of us informed me that he could do a better price if I canceled my Kayak reservation and rented from him directly. None of the prices they showed me were consistent with the Kayak pricing. It was only after I asked to be shuttled back to the airport that they “found” a convertible for me at a discounted price. However, it was a 2011 Puegeot Convertible with about 70,000 miles on it. I only took it because I had prepaid the insurance, they discounted the price and no other rental place had convertibles available. We had made plans to take long drives through the country and along the coast in a convertible. My advice would be to avoid Economy Car Rental.
arvostelut:
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3,6
Worst Ever Experience in car rental, stay away from Economy rent a car
Plussat: Nothing
Miinukset: I booked full insurance online for 72$, yet the guy at the pickup in Malaga said this is not valid and wanted to charge me again for this. I showed him all papers to proof the insurance but he insisted. He also said that he will charge me for 100 Euro as my booking is full tank to empty tank while in the booking it was only 40 Euro. He said they will pay for someone to go and fill it on top of the fuel cost so it adds to 100 Euro. In total instead of paying 112 Euro for my booking, I paid 250 euro and that was after 2 hours of delay, frustration, fights, calls, ...... my worst ever experience in car rental. Never ever again to book with them.
arvostelut:
-
2,0
I was surprised that there are still bait and switches happening
Plussat: It’s hard to give any positives. Perhaps the quick transfer back to the airport.
Miinukset: I reserved a Mercedes SLC (premium convertible or similar car) from economy car rental. When I arrived in Malaga, Spain, I soon discovered that Economy Car Rental didn’t have a kiosk there. They aren’t actually a car rental company, they’re more of a broker. There were no instructions for what to do. So I googled and found a number that eventually put me in touch with a local at “Auto Lido” which was more used car dealership than car rental. When I arrived at Auto Lido, they tried to put me in a Honda Civic. They didn’t have any convertibles available. The swarthy little man who took care of us informed me that he could do a better price if I canceled my Kayak reservation and rented from him directly. None of the prices they showed me were consistent with the Kayak pricing. It was only after I asked to be shuttled back to the airport that they “found” a convertible for me at a discounted price. However, it was a 2011 Puegeot Convertible with about 70,000 miles on it. I only took it because I had prepaid the insurance, they discounted the price and no other rental place had convertibles available. We had made plans to take long drives through the country and along the coast in a convertible. My advice would be to avoid Economy Car Rental.
arvostelut:
Rankattu nro 9
Ace
2,6 Keskinkertainen (5 arvostelua)
1 sijainti kentällä Málagan lentoasema lentokenttä
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Ace arvostelua
Autonvuokrauksen sijainnit
Ace
Liikkeet kentällä Málagan lentoasema lentokenttä
Avenida Comandante García Mora
+34 918 341 400
Kaikki Ace arvostelut
Ace arvostelut: Málagan lentoasema lentokenttä
Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
3,6
Worst pick up
Plussat: Any good was overwhelmed by the bad, annoying and vacation-stealing problems. See below.
Miinukset: Did not like taking a number to talk with an agent, but that was the start. 45 minutes later we went to get our car which was parked in a dark garage so we could not effectively inspect for damage. Rude worker responded “Habla espanol” when we asked where the exit was. Three miles into journey the car began to buck and miss when accelerating. Called company and after 1 hour they picked it up leaving me stranded without transportation. Three hours and four calls later a taxi picked me up to take me back to the airport for a replacement car. Almost 2 hours later, after line standing, I got a car that worked, but like it’s predecessor, was parked in a dark garage so again damage inspection was not feasible and later scratches were found that were there before we picked it up. This exchange took most of 1 day out of vacation. Not a happy camper.
arvostelut:
-
2,0
Terrible Experience
Miinukset: No one ever answered our call to pick us up at the airport. We were forced to find another company. I have traveled for 31 years and never had this type of problem.
arvostelut:
-
3,6
Disaster from the start
Miinukset: When I rented the car with ACE - there was NO mention that ACE is actually Gold Car in Malaga. When I tried to ask for help, no one knew what I was talking about and had never heard of ACE. I kept showing the confirmation, which clearly had the ACE logo, name and confirmation number. Not anywhere on my reservation did it state that Gold Car was a code partner. This debacle took over an hour to solve after I had to call the office (after waiting on hold for 45 minutes). Finally found the Gold Car pick up desk and was told I had to buy additional insurance, even though I bought insurance through Allianz once I rented the car, which cost an unexpected 150 Euros. The customer service woman at the desk was so unfriendly and clearly hates her job and made for an already frustrating experience completely unbearable. It was very difficult to find the car in the labyrinth of cars in the parking garage. no one was down there to assist. Once I finally found the car, I was shocked to see that it was a manual and not an automatic. Luckily, I know how to drive a stick but I kept thinking that if this were any of my friends, they'd be screwed since they don't know how to drive one. Again, there was no mention of this on the reservation or gave me an option to choose manual over automatic when i booked the car. My ability to drive a stick was my only saving grace in this whole unfortunate, unpleasant experience. I will never rent a car under these conditions again.
arvostelut:
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2,0
Ace who?
Miinukset: Arrived in Malaga to not find Ace. Not could I not find them but no one had even heard about them. Ended up renting a car from another company.
arvostelut:
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2,0
Complete scam
Plussat: That I hadn't actually put money down-that it was only a hold. That way I could walk away and find another rental car option.
Miinukset: These were the main problems: 1) ACE is not ACE: That Ace was separately named GoldCar with no link anywhere showing that they were connected-I called their phone with no answer over and over. The signs at the airport for over 10 different rental companies-did not state that ACE was a part of Goldcar- in fact, nothing indicated that they were it. After spending 30 minutes asking different rental car companies who ACE was partnered with, I finally found out it was Goldcar. 2) BREAKING POLICY: They charged beyond what the booking fee was with a strange fuel policy charging me 140Euros (for a fiat) which was not on my booking. When I showed them my booking they still said "sorry, we are not ace so you'll use our policy instead." This was not what I signed up for. 3) DUBIOUS ADDED COSTS: They wanted a deposit of over 1,000Euros as security for the car, or a 60Euro insurance fee. This was far beyond what my full coverage 72Euro booking was supposed to be. I left in the end. KAYAK should definitely not work with such companies or advertise them as an option.
arvostelut:
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3,6
Worst pick up
Plussat: Any good was overwhelmed by the bad, annoying and vacation-stealing problems. See below.
Miinukset: Did not like taking a number to talk with an agent, but that was the start. 45 minutes later we went to get our car which was parked in a dark garage so we could not effectively inspect for damage. Rude worker responded “Habla espanol” when we asked where the exit was. Three miles into journey the car began to buck and miss when accelerating. Called company and after 1 hour they picked it up leaving me stranded without transportation. Three hours and four calls later a taxi picked me up to take me back to the airport for a replacement car. Almost 2 hours later, after line standing, I got a car that worked, but like it’s predecessor, was parked in a dark garage so again damage inspection was not feasible and later scratches were found that were there before we picked it up. This exchange took most of 1 day out of vacation. Not a happy camper.
arvostelut:
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2,0
Terrible Experience
Miinukset: No one ever answered our call to pick us up at the airport. We were forced to find another company. I have traveled for 31 years and never had this type of problem.
arvostelut:
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3,6
Disaster from the start
Miinukset: When I rented the car with ACE - there was NO mention that ACE is actually Gold Car in Malaga. When I tried to ask for help, no one knew what I was talking about and had never heard of ACE. I kept showing the confirmation, which clearly had the ACE logo, name and confirmation number. Not anywhere on my reservation did it state that Gold Car was a code partner. This debacle took over an hour to solve after I had to call the office (after waiting on hold for 45 minutes). Finally found the Gold Car pick up desk and was told I had to buy additional insurance, even though I bought insurance through Allianz once I rented the car, which cost an unexpected 150 Euros. The customer service woman at the desk was so unfriendly and clearly hates her job and made for an already frustrating experience completely unbearable. It was very difficult to find the car in the labyrinth of cars in the parking garage. no one was down there to assist. Once I finally found the car, I was shocked to see that it was a manual and not an automatic. Luckily, I know how to drive a stick but I kept thinking that if this were any of my friends, they'd be screwed since they don't know how to drive one. Again, there was no mention of this on the reservation or gave me an option to choose manual over automatic when i booked the car. My ability to drive a stick was my only saving grace in this whole unfortunate, unpleasant experience. I will never rent a car under these conditions again.
arvostelut:
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2,0
Ace who?
Miinukset: Arrived in Malaga to not find Ace. Not could I not find them but no one had even heard about them. Ended up renting a car from another company.
arvostelut:
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2,0
Complete scam
Plussat: That I hadn't actually put money down-that it was only a hold. That way I could walk away and find another rental car option.
Miinukset: These were the main problems: 1) ACE is not ACE: That Ace was separately named GoldCar with no link anywhere showing that they were connected-I called their phone with no answer over and over. The signs at the airport for over 10 different rental companies-did not state that ACE was a part of Goldcar- in fact, nothing indicated that they were it. After spending 30 minutes asking different rental car companies who ACE was partnered with, I finally found out it was Goldcar. 2) BREAKING POLICY: They charged beyond what the booking fee was with a strange fuel policy charging me 140Euros (for a fiat) which was not on my booking. When I showed them my booking they still said "sorry, we are not ace so you'll use our policy instead." This was not what I signed up for. 3) DUBIOUS ADDED COSTS: They wanted a deposit of over 1,000Euros as security for the car, or a 60Euro insurance fee. This was far beyond what my full coverage 72Euro booking was supposed to be. I left in the end. KAYAK should definitely not work with such companies or advertise them as an option.
arvostelut:
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Autonvuokrauksen sijainnit
Sunnycars
Liikkeet kentällä Málagan lentoasema lentokenttä
Avda Garcia Morato
Carretera Guadalmar 4 y 6
╳
Autonvuokrauksen sijainnit
Advantage
Liikkeet kentällä Málagan lentoasema lentokenttä
Malaga Pablo Picasso Airport Europcar
+34 902 105 055
Amigos Car Rental
1 sijainti kentällä Málagan lentoasema lentokenttä
╳
Autonvuokrauksen sijainnit
Amigos Car Rental
Liikkeet kentällä Málagan lentoasema lentokenttä
Crtra Guadalmar 7
