Osaka hotellit Abeno

Plussat: Location... Staff.... View... Loved them all

Plussat: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Miinukset: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Plussat: Views of Osaka at night

Miinukset: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Plussat: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Plussat: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Miinukset: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Plussat: My free upgrade to a corner room :)

Plussat: The view. The view is just incredible. We were on the 51st floor and it was breathtaking,

Miinukset: Nothing springs to mind. It was a lovely hotel.

Plussat: Location and service

Miinukset: Price

Plussat: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Miinukset: High price, can not count into Marriott points

Plussat: - professional & polite Staff - breathtaking views - large rooms

Miinukset: None

Plussat: Great location Good view Friendly staff Clean room

Miinukset: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Plussat: It was close to the train station

Miinukset: The room was dirty and smelt of cigarette smoke. I found plastic in the smoothie at breakfast. Not what you would expect of any hotel but also at that price you would expect a lot better

Plussat: Location

Miinukset: Noise form the road infront of the hotel

Miinukset: Very near Tenonji Station

Plussat: Its location is excellent with just 1-minute walk to JR Tennoji station; it's already my third stay in the hotel with my family.

Miinukset: The facilities are bit old, but clean and function properly.

Plussat: The bed is comfortable

Miinukset: More variety of food is recommended

Plussat: Hyvä sijainti.

Miinukset: Henkilökunta puhui/ymmärsi englantia heikosti. Saimme aluksi savuttoman huoneen, joka haisi todella voimakkaasti tupakalle. Huoneen vaihto onnistui onneksi melko hyvin. Saimme ilmeisesti pitkään tyhjänä olleen huoneen, jossa tupakan haju oli hyvin mieto.

Plussat: Awesome location, right in front of JR Tennoji station East exit, metro Tennoji station exit 3. Our room (quadruple) was enormous, comfortable and quiet

Plussat: There were wide variations I could select from breakfast meal and dinner.

Miinukset: It was difficult to find night clothes in room. Room was just size for twin room. But I prefer to a little more larger space.

Plussat: It was good value for money, hotel met our expectations although the room size was the smallest we came across during our stay at 4 hotels

Miinukset: WATCH OUT if you have heavy luggage and you coming from the Tennoji station (train or metro) make sure you plan your way to the hotel in a way to avoid the overhead pedestrian bridges which are located between Tennoji station and this hotel on big and busy crossroad - THIS IS HOW YOU DO IT - From the station make use of underground walk ways to come out and when returning to the station there are stairs that lead to these underground walk ways to the station in the corners of those overhead bridges. Ask someone that you are making your way to Apa Hotel and want to avoid overhead pedestrian bridges - not many Japanese speak English but they are all very helpful - therefore make sure you download Japanese language in google Translator on your smart phone - it was very helpful for us.

Plussat: Location

Plussat: Location

Miinukset: Pillow (a common problem in Japan). For the second night, they found more reasonable pillows for us. Also, it would be helpful if we had had in advance information on how to get there with bags, from the station. You need to walk toward the hotel, before crossing the highway you duck into the shopping mall, take th elevator to the second floor, walk over to the other side yousing a bridge, and use another elevator in another mall to get down. Then the hotel is next door.

Plussat: Location, value, free for my 5-yr-old sharing a bed, attentive staff, they hold luggage until midnight after checking out

Miinukset: Old, not very clean

Plussat: Good Service

Miinukset: NA

Plussat: The view is extraordinarily good. You can see the whole tennoji zoo. Also the wifi network is fast and stable.

Miinukset: The room is a bit too small and not convenient for people who love shopping.

Plussat: location is good

Miinukset: i can hear trains very loud. Overall sound insulation is not good

Plussat: kind staff, superclose to Tennoji Station, reliable fast wifi internet

Miinukset: small room, but this happens in Japan

Plussat: The location is close to the train station and shopping. There are elavators so I didn’t have to carry the luggages up and down the stairs with my child. With the reasonable room rate it’s very valuable.

Miinukset: Strong cigarette smell at the lobby and room is little small but it’s manageable.

Plussat: Great location.

Miinukset: It's August(summer) and the aircon is not cold at all. Very warm room for my whole stay, can't sleep at night. My worst sleep in any hotel... Sink tap when turn on is vey noisy, very annoying.

Plussat: Very near higashimikuni station, near sevel... staff is very nice and helpfull... room is clean, although it is old building, but comfortable enough... there is small lift in this hotel...

Miinukset: Nothing...

Plussat: the people was very accommodating.

Miinukset: nothing

Plussat: Near JR train line.

Miinukset: Staff not friendly and small rooms.

Plussat: Close to the station and close to a convenient store. Room was satisfactory, a nice size for its price. Toilet and bath a little small but okay. All this considering how small Japanese hotels we have previously stayed in were. There is hot water in the lobby, a microwave and fridge in the room which is convenient.

Miinukset: Only stayed one night, the room smelled of cigarette smoke

Plussat: Good location near to 2 train stations, restaurants and shops. The room is a good size compared to Japanese business hotels. The cleaning ladies were very pleasant and friendly. Some of the staff on the front desk were also really nice and helpful and went out of their way for us.

Miinukset: Mattress on our bunk bed was hard - you can feel the springs poking you when you lie on it. I had to sleep on top of the duvet. Air con in our room leaked. They have a lot of part time staff - a mixed bag! The lady that checked us in was not very accommodating and didn't make us feel welcome.

Plussat: Location is good, clearly rooms, Nearly the cheap restaurant, the staff very friendly...

Miinukset: Room is not beautiful, bathroom, elevator are old and small

Plussat: It was not the best hotel in terms of facilities and cleanliness but it was very comfortable and really close to the station. So overall, it was very worth the price we paid.

Miinukset: The elevator was so small.

Plussat: Location Staff

Miinukset: No shower set

Plussat: The location is very close to the JR line and metro line.

Miinukset: The lift was a disaster and very noisy.

Plussat: Nearby jr station.i will stay back again if got chance.

Miinukset: Toilet difficult to flush.