Osaka hotellit lähellä Spa World

Plussat: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Miinukset: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Plussat: Views of Osaka at night

Miinukset: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Plussat: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Plussat: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Miinukset: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Plussat: Excellent！Location is very good!Staffs are friendly and helpful! I will choose again. Thanks for Marriott give me such a memorable honey moon~

Plussat: Location and service

Miinukset: Price

Plussat: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Miinukset: High price, can not count into Marriott points

Plussat: - professional & polite Staff - breathtaking views - large rooms

Miinukset: None

Plussat: Great location Good view Friendly staff Clean room

Miinukset: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Plussat: Fantastic views; nice decor in room; big lux bathroom; impeccable service.

Miinukset: Reserved a room with 3 twin beds that I thought (from pictures) would be equally sized and comfortably spread out in the room. Instead the 3 bed was more like a “luxury” cot or roll away pushed up against the window.

Plussat: The whole experience.. the staff the welcoming and helpful attitude

Miinukset: The address of the hotel wasn't clear (it was in the mall)

Plussat: Everything was awesome! The best was the bathroom. Very spacious. Located very very near dotombori and a Don Don donki opp the road. What more can you ask for!

Miinukset: Nothing at all

Plussat: Customer service was out of this world! Well done Cross Hotel Osaka, you really are on a good thing!

Miinukset: N/A

Plussat: Great location. Hotel is overall a good option for central Osaka.

Plussat: The location is so close to the shopping street just a few minutes walk. The room is in the average size. It’s a bit bigger if comparing to other hotels.

Plussat: This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,,This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,

Plussat: Free upgrade is always good! Room was big for japan! Bathroom large. Bed comfortable. Great location. Free water! Great for day trips!

Miinukset: Air con was average.

Plussat: It was a great stay. Perfect location.

Plussat: good location, good housemaid, good staff

Miinukset: little dark on a guest floor

Plussat: The hotel was well located near the river, Namba district and transit. Facilities are very modern. Breakfast had many options.

Plussat: The mattress is too firm for me

Miinukset: Less firm mattress. If i will stay here again I hope they will assign me to a quieter room away from the steeets as i have requested

Plussat: Well-appointed, right in the Center of Dontonburi, 30-meters away from Metro entrance, very professional and genuinely helpful front-of-house, amazing toiletries, spacious rooms and bath by Japanese standards... it was everything we hoped it would be! Excellent value for money!

Miinukset: There is nothing to dislike! It exceeded our expectations!

Plussat: Nice hotel, great location, friendly staff. Good value. Will use the hotel again.

Miinukset: Shower/bath arrangement not typical for western traveler. However, completely acceptable

Plussat: The location is very good

Miinukset: The refrigerator not cold enough and too small. The breakfast choice is not enough.

Plussat: Superb location, 3 mins walk to Shinsaibashi， 10mins to Namba station. Free buffet breakfast is not bad.

Miinukset: Room is very small, bathroom can barely fit in one people. And the worst is the toilet. It always has unpleasant smell which is really annoying. Cleaner is not doing his job, I put “make up room” sign on the door, but the cleaner didn’t even make up beds properly, very unprofessional.

Plussat: breakfast is better than expected. Afternoon welcome drink is also very good, we can use the common area at the hotel hall to relax. The location is excellent.

Plussat: Great location - located at heart of Namba

Miinukset: Hotel too small , room too small , no gym , very poor breakfast. I would rate this hotel 6 out of 10

Plussat: Breakfast was delicious. A good variety and it changed everyday.

Miinukset: Wish there were ice machines available.

Plussat: The bedroom is clean and staffs are very friendly.

Plussat: The staff were very friendly and helpful. The bed was very comfortable and the location was convenient

Miinukset: Limited choices for breakfast

Plussat: Staff were amazingly helpful and professional. Very kind and friendly. The location is superb, within seconds there would be many good restaurants nearby. And very close to Namba station. Very clean and well organised hotel. They also provided umbrellas, very very thoughtful service.

Miinukset: The hotel promoted the “eco friendly” concept but their breakfast shook me with how much trash we would create by having breakfast. Only one time use utensils were provided and some of the plate holders were sticky. I would want to stay in another place if I knew I were to create so much rubbish just by living there. Please improve your sustainability otherwise all the other aspects are spot-on.

Plussat: We thoroughly enjoyed our stay at the Karaksa hotel! The staff were incredibly friendly and helpful and the breakfast was delicious. The area surrounding the hotel is great too, you’re away from the really hectic parts of Namba but surrounded by great places to eat and interesting shops, the family mart across the road was also very convenient. We would love to stay here again!

Miinukset: Nothing!

Plussat: Excellent Breakfast; fully functional rooms and extra bed included

Miinukset: None

Miinukset: The beds were hard as a rock, very uncomfortable and the room was really out dated.

Plussat: The receiptionists are very nice

Miinukset: The receiptionists English are not good enough

Plussat: Clean and neat

Miinukset: Too small

Plussat: The location was very near Dotonburi and Shinsaibashi.

Plussat: the location is amazing. 7-11 is connected to the hotel. Don quijote is just beside the hotel. and the room is big!! my kids love staying in here. super recommended for those who want to visit osaka.

Miinukset: maybe the cleaniness? because the room seems a lit bit dusty.

Plussat: Location is good.

Miinukset: Room is too small for 3 people.

Miinukset: As compared to other hotels in the same location at the same price point, the Holiday Inn lacks in comparison to the service provided in the lobby (reception, etc) and more importantly the style of the bathroom. The tub area suffered by comparison to hotels with the "Japanese style" shower and tub rooms.

Plussat: Location, good staff

Plussat: Modern facilities

Miinukset: Spider in the ice-bowl, poor breakfast select and over-priced

Plussat: Great location and clean hotel. It is nice that you can exchange money there at a good rate.

Plussat: Staff was awesome!

Plussat: Very good location and excellent hospitality

Miinukset: Very small room and bathroom

Plussat: Wonderfully encompassing hotel. The day we arrived they were offering free use of kimonos, etc to go attend local festival. Great coffee machine in the lobby.

Miinukset: Can't think of a thing

Plussat: Fantastic staff and very good value considering all the extras (e.g. free drinks, food, cultural experiences, etc). Awesome location - 2 minutes from the centre of Dotonbori district for excellent dining, shopping and sightseeing experiences.

Miinukset: The hair dryer was locked, makes it difficult to dry hair in front of the mirror

Plussat: Except the room, every thing great. Staffs are very kind. Also there are Free water bottle, Free WIFI dongle, Free massage chair and Free japanese culture experience events. Every accommodation is best in the Dotonbori.

Miinukset: Small room. I stayed triple bed room but it isn't big enough for 2 adult and 2 kids. I understand Japanese hotel room is small but triple bed room is exactly same as double bed room but there are three bed so limited space for luggage. If you are 4 people family, it is better to have 2 of double bed room. Also there is water stain smell in the bathroom. I would like to keep open but it could cause active fire alarm.

Plussat: Great location and loved the free drinks everyday! Staff were friendly and helpful

Plussat: Location and nice lobby

Miinukset: The room so small

Plussat: The front desk staff is excellent in helping us to coordinate our lost item from a car rental company. Good English speaking staff. Free ramen night, free DIY Mochi session, free toys for kids, free massage chairs and bicycles!! Awesome kids-friendly hotel! Super excellent location. Mind from Dontobori, train and bus terminal direct to airport.

Miinukset: Rooms are abit on the small side. Pillows can be firmer.