Osaka hotellit Suminoe

Plussat: Hotel facilites are good and the size of the room is huge

Miinukset: Far away for visiting Osaka (convenient for going to / coming frrom the exhibition center Intex Osaka)

Plussat: Perfect location if you need a quick access to Intex Osaka. Breakfast has many options. Free drinking water in the fridge was also very nice.

Miinukset: No lunch or dinner in the restaurant (they have it though but only on some particular days like Friday or smth), which is very inconvenient. The location has a very few places to eat and most of them are closing at 6. So in the evening you either go to the convenience store which is not close by or to Hyatt... Or another station.

Plussat: Spacious and free parking

Miinukset: Difficult to locate next to Hyatt

Plussat: Hotel staff was GREAT and very courteous and helpful!!!!

Miinukset: Floor carpet (specially hallways) should be changed to a new one. It will attract more customers!

Plussat: The Service was great. Regular shuttles to everywhere you want to visit in Osaka and it was close enough but far enough the main hub which was perfect for us.

Miinukset: Nothing. It was an awesome experience staying there.

Plussat: Room was huge and luxurious, great bathroom, good bed.

Miinukset: No breakfast included and breakfast price is a scandal (¥ 2500 - 20% = ¥ 2000).

Plussat: Staff service is outstanding.

Miinukset: Customer service very good

Plussat: Breakfast in Club was good

Miinukset: my room 2613 was a very old room and the bed was uncomfortable, and there was not even a make up mirror for my wife.

Plussat: Good location for those attending a Fair or Event. Not good location on leisure as it is not close to the city center.

Miinukset: the staff does not speak English. really challenge to communicate with people at front desk I left my credit card on file and they kept calling and calling to validate form of payment.. for a hotel like this, they need to improve the level of English for the staff

Plussat: We thought staff friendly and helpful. room was great with enough english information available.

Miinukset: location, it felt isolated

Plussat: Staff, Bar, Restaurants, Courtesy Bus to and from Station. Room was immaculately clean, modern decor. Hope to come back some time.

Miinukset: Being very picky, would have liked baked beans with breakfast buffet???

Plussat: The bed and hot water shower. Enjoyed the dining experience at the Japanese restaurant.

Miinukset: Customer service dining experience at the Italian restaurant.

Plussat: The pool was nice and the workout room. The bus service to Osaka station was very nice as well.

Miinukset: Well, the food was way overpriced for the quality of the food that was served. The cleaning staff really didn't clean the room in the 6 days we were there; they only barely made the bed and dropped off some clean towels. Oh, they also dropped off some new items for the bathroom. We also came to eat at the Irodori restaurant for teppanyaki and we decided to eat on the other side where they don't cook in front of you then a couple of minutes later our daughter wanted to eat on that side they do cook in in front of you. Then we were told no we could not eat on that side. The customer service was not the best when it came to the restaurant. The extra we paid for breakfast for each day was not worth the food. Also the razor that the provide is not made for shaving. It's not sharp enough!

Plussat: Property wasn’t too bad. A little older compared to what most would expect. Room was a good size and bed was comfy as well. A great location if you are trying to go to universal. Get get there in less than a hour. A lot of food spots in the area

Miinukset: Uses an actual key versus a key card so you have to lug that around when out and about. If you don’t reserve a seat on the bus to universal ahead of time. You have to take the train.

Plussat: Good food joints nearby. Quite close to the station, when you look at the map it may not seem close to the main shopping areas of Osaka but the train line is practically 1 line, you would have to transfer to another train but its on the same platform. Very good view and close to the Aquarium where you can then take a boat to universal studios. Good quiet place. Some washing machines were set up so you can use it for free, not the dryers though.

Miinukset: Place looked a little older than other hotels but it was fine.

Plussat: the view of the 19th floor is really good

Plussat: Very good location. Close to metro station and there are many restaurants nearby.

Miinukset: The room is really small. I book a two beds room but find it hard to open two suitcases at the same time.

Plussat: Very near Suminoekoen station, quiet, bigger than any other business hotel in Japan

Miinukset: Aircon is centralized. Room can be a little too cold (in autumn) even with ‘low’ mode. It’s a little old and the hallway is a bit dark. Changing the music at the hallway will be good I think. I had goosebumps on my 1st night there

Plussat: Good location close to subway and directly on top of a shopping mall. Good view as the hotel is ok floor 10 to 18

Miinukset: We got a smoking room first - unbearable smell of 20 years smoking in every furniture piece. We then got, after some hurdles a non-smoking room but the room and the floor still smelled like smoke. The interior of the rooms was very old and I have the feeling they just made a smoking floor into a non-smoking floor but the smell is still stuck in the furniture. We could not bear it and moved out within an hour to get another place. The cancelation policy was nice though. Only had to pay 2 days and the personal was also very supportive.

Miinukset: Dirty, small, uncomfortable room.

Plussat: Good sauna.

Miinukset: the hotel attendant was rude to us and didn't explain us well about the breakfast system and ended up running out of breakfast ...

Plussat: The hotel was walking distance to the conference I was attending in the ATC hall.

Miinukset: We were 2 people and it was hard to pass each other in the room. The hotel location is far from all of the evening events we had, so if we were out after midnight the taxi cost $50+ (USD) to get back to the hotel.

Plussat: Location from event space. Existence of Sauna.

Miinukset: Fire alerm at midnight. No cold water pool for Sauna. Maybe bed bug.

Plussat: Location sucks. No taxi no shop around.

Miinukset: Stink, dirty, no shop around, no taxi , false fire alarm started from no where in the middle of night and didnt stop for an hour.

Plussat: They have an onsen free of charge. A wonderful way to relax

Miinukset: The reception desk was rather chaotic, more like a failing post office. The on-site store was poorly stocked and doesn’t accept credit cards. It’s 2019 not 1920!