Osaka hotellit lähellä Abeno Harukas

Plussat: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Miinukset: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Plussat: Views of Osaka at night

Miinukset: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Plussat: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Plussat: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Miinukset: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Plussat: Excellent！Location is very good!Staffs are friendly and helpful! I will choose again. Thanks for Marriott give me such a memorable honey moon~

Plussat: Location and service

Miinukset: Price

Plussat: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Miinukset: High price, can not count into Marriott points

Plussat: - professional & polite Staff - breathtaking views - large rooms

Miinukset: None

Plussat: Great location Good view Friendly staff Clean room

Miinukset: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Plussat: Fantastic views; nice decor in room; big lux bathroom; impeccable service.

Miinukset: Reserved a room with 3 twin beds that I thought (from pictures) would be equally sized and comfortably spread out in the room. Instead the 3 bed was more like a “luxury” cot or roll away pushed up against the window.

Plussat: The whole experience.. the staff the welcoming and helpful attitude

Miinukset: The address of the hotel wasn't clear (it was in the mall)

Plussat: The location is good, near MRT and JR,Easy access to airport

Miinukset: but it is a little dirty , with dust on the TV an d hair on the floor. hope it could improve soon . For the convenient transportation and good service ,I will definitely come again! Thanks!

Plussat: Comfy bed, spacious room and a safe.

Miinukset: While the location was amazing for sightseeing, transport and food, there were a lot of homeless in the area. Harmless, but just brings it down a little.

Plussat: Great location

Miinukset: Room was a bit small, like most rooms in Japan

Plussat: Everything

Plussat: Erittäin siisti huone ja hotelli ylipäänsä

Miinukset: Aamiainen oli hintaansa nähden hienoinen pettymys, lähistön ravintoloista löytyi paremman hinta-laatusuhteen aamiaiset

Plussat: 5-star hotel. Everything is just excellent! Very cozy and very clean. The services that they offered to guests made me feel like dwelling in a 5-star hotel! A great location!

Plussat: Everything was perfect!

Miinukset: Nothing.

Plussat: Very nice staff, convenient (near metro and train station), nice hotel in general

Miinukset: The area is not very nice (strange people around, not many sightseeing)

Plussat: My second stay at Vertex and it was perfect again! I will come back very soon.

Miinukset: Little bit strict on check-in time and wifi still very weak in my room

Plussat: Room was good with big bed,very comfortable

Miinukset: The bathroom has wired smell

Plussat: The hotel is located in the shopping area. It is clean and comfortable. The staff were also friendly and helpful. I was very satisfied with it.

Plussat: majoitus oli lähellä Abenon asemaa ja tapaamispaikkoja, rauhallinen, tien löytäminen vei aikansa, aamiaista ei ollut tarjolla, mutta lähikuppiloissa se onnistui. Henkilökunta oli pikkuisen nuivaa aamuisin, mutta neuvoi tosin saman ketjun toisen hotellin kuumaan kylpyyn. Pieni basic japanilainen huone, nukkuminen futonilla, tatamilla. WC käytävässä ja kylpy alhaalla. Vaikka kerros oli non-smoking, tupakkaa polteltiin hajun perusteella. Huoneessa myös pieni TV ja säädettävä a/c-laite. Ikkunassa oli ristikot, mietin vain, miten maanjäristystilanteessa sieltä pääsisi pois ?

Miinukset: Tatamilla liikkui pieniä hyönteisiä, muutaman sain kiinni, mutta kuuluu kai keväällä asiaan.. En viitsinyt mainita henkilökunnalle

Plussat: Great, friendly staff. Free amenities (towels, toothbrush, bathrobe, slippers). The shared facilities were mostly clean. Location is okay, it's just a few minutes to walk to the station and from there most of Osaka can be reached in a relatively short amount of time. Cheap restaurants, convenience stores and a big supermarket (Mega Donki) are nearby. Can't complain too much considering the price.

Miinukset: Not the most comfortable stay as the bed was worn and squeaky. Walls are really thin, but at least people were considerate and kept the noise at a minimum.

Plussat: Stayed at the Annex building; very clean and close to public transport. Highly recommended.

Plussat: Everything!

Miinukset: Nothing

Plussat: What I liked the most was the experience of the Japanese bath without needing to pay an extra charge for that. Also, the personnel was really nice.

Miinukset: The walls are so thin and you can hear what happens in the room next to yours.

Plussat: Handy location for our one night stopover. Our flight to Kansai airport arrived quite late so we needed a place with late Checkin. Staff was friendIy and helpful.

Miinukset: We Didrik not get the rooms we had booked and paid juttuja accomodation was close enough match.

Plussat: The location was great. The AC was great. They gave us free toothbrushes, robes, and slippers. The bedding and towels were just fine. They sold ramen and milk and foods/beverages at the hotel counter. The place was nice and quiet at night. We slept just fine.

Miinukset: As my friend said, everyone has their price. However, for me, the price for this hotel was not worth the smell in the bathrooms. The bathrooms constantly smelled like pee. At first, I thought I was just on a bad floor. However, I tried the bathrooms on two other floors and they all smelled like pee. Furthermore, the bathrooms on our floor smelled for both nights that we were there. I did end up finding one floor whose bathroom did not smell and ended up going up 2/3 flights of stairs every time I wanted to use the bathroom. My guy friend just held his breath.

Plussat: Room was a good size for two people (bunk beds). Great location. Close to transportation and restaurants.

Miinukset: Pillows were terrible.

Plussat: It was clean and the staff were very helpful.

Miinukset: They closed the door from midnight to 4:30AM and they forgot me how to open the door with the pin code. So I was stuck outside for a while.

Plussat: I survived.

Miinukset: It's in the slummiest red light district of hokkaido and no one told me. Non smoking room left my clothes smelling of cigrattes

Plussat: In situ sauna. Most staff were friendly. Very clean facilities. Nice variety of teas and cooking facilities.

Miinukset: Room too small.

Plussat: The cabins were quiet and everyone was considerate to minimise the noise produced at night.

Miinukset: I had informed the staff on duty about this incident that I woke up with tiny bumps covering my entire lower leg and spread up to a quarter of my thighs in the morning. It seemed like rashes and it was a little itchy which may be due to dust or the mattress. Anyhow, it subsided within a few hours after.

Plussat: Clean and secure, 24hr service

Miinukset: Too warm in some areas at the premise, sweating even without wearing much

Plussat: Everything is awesome

Miinukset: Nothing

Plussat: They offer a clean spacious and comfortable room with a large locker to store even stuff like your suitcase and they have pretty great showers with adjustable height

Miinukset: The toilets were very clean but there was a bit of a sewage scent in the air, the free razors they offered were litterally hell, my entire face was bloodied after using them but they were free after all

Plussat: Location and a super friendly staff

Miinukset: Thin walls and a mattress that was about as thick as paper to sleep on. Additional charges for everything including towels

Plussat: Super clean.

Miinukset: Better sound proofing.

Plussat: Great facilities, wonderful location!

Miinukset: Soundproof maybe too much to ask but at least there should be rules about keeping things quiet at the minimum level possible. Guests staying there kept moving in and out the whole night and no one seemed to care that it was sleeping time.

Plussat: Service

Miinukset: Nothing particularly

Plussat: Everything, especially staff

Miinukset: People didn’t turn alarms off, kept them going and woke everyone up

Plussat: Very spacious and clean apartment! Great location! Can highly recommend staying here.

Plussat: It was abit of a walk from the train stations but value for money.

Miinukset: Abit far from train station.

Plussat: The room was clean and located close to a metro and convenience stores. Facilities were good and they have a selection of shower products in reception which was great for my hair after travelling around for so long. The shower was excellent. You also got use of a mobile phone type thing which was very useful when out and about.

Plussat: Extremely convenient location. Enjoyed walking around denden town too! Hotel even has a shampoo bar that features the most popular shampoo brands in Japan. You can choose a shampoo that suits you best.

Plussat: Super friendly and helpful staff, great location, comfortable room.

Miinukset: N/A

Plussat: - Friendly concierge - Spacious and clean room - 2 min walk from Ebisucho station - Free drinks and ramen - Shampoo bar

Miinukset: Nothing

Plussat: The breakfast was quite varied and you could have as much as you liked from the buffet. The staff were accomodating. The room itself was alright, however we weren't fans of the big troll on the wall, it wasn't exactly relaxing to see especially when you wake up in the middle of the night to see it looming over you.

Miinukset: The hotel had apparently booked out all it's double rooms so my partner and I were given twin beds. The hallway to the room didn't seem particulalrly clean with a bunch of marks on the floor and walls. The art on the wall was of a troll thing which wasn't very relaxing. The main issue we had was with the location. The street the hotel is on appeared to be some sort of dodgy area, there were a lot of adult video stores and sex toy shops. We're not prudes, and went into a couple of them out of curiosity, it just detracting from the lovely experience we'd had in other areas of Japan, and other parts of Osaka itself. There appeared to be another ARTSTAY Namba down the road, in friendlier shopping area which looked much nicer, and we were hoping we'd simply misread the map on the way there.

Plussat: The staffs can speak fluent English. The hotel is beautiful and welcoming. Worth the money!

Plussat: Though the room is very small, it is well kept. The location is convenient. Very close to the subway station and walkable to popular shopping areas. One of the staffs was very helpful. The internet didn’t work at my room and she gave me a portable WiFi device (the internet was fixed later). Considering the price, it’s a very good deal.

Miinukset: The room is very small.

Plussat: The staff we’re very helpful and accommodating. They provided free wine and sake if you became a member for free. The room had some interesting artwork on the ceiling also.

Miinukset: The room and common areas were slightly dirty, i.e the carpets. That said, there was an option to have the room cleaned everyday and clean towels were provided daily. The hotel was also a bit of a walk from the main namba area.

Plussat: Great staff and very friendly. Clean hotel but a little far from JR stations. Loved that there was a coin laundry