Osaka hotellit Kita

Miinukset: Having stayed there for 7 nights (from 30th Oct to Nov 6th), the best way to sum up my experience would be the inconsistent level of customer service. Depending on who was attending to you, the service could range from being pretty good to somewhat nonchalant to downright rude. The most telling example of such inconsistency, would be this morning (6th Nov) during our hotel check out. At the 20th floor level reception, when checking out, one of the staff (an American gentleman from Long Island, US) was warm and friendly. He made a conscious effort to engage us in some small talk, enquiring about our stay and experience. Needless to say, we walked out of the 20th floor, with somewhat positive feelings. Unfortunately, at the 1st floor of the hotel lobby, that was when the extreme case of really poor service took place. My wife had sought the help of the concierge (from the 20th floor) earlier to book a taxi. By the time we went down, we were told that there was gonna be a slight delay and wait for another 15 minutes or so. My wife then proceeded to ask the doorman at the lobby if we could make it to the airport in time (if we waited out for another 15 minutes.) but his only reply to her was that it takes an hour to travel to the airport and we just have to wait for the taxi since we have requested for one. Given that our flight was at 11 am and it was close to 9 am, I made the decision to take one of the taxi, lining up in front of the hotel. To my surprise, the doorman actually physically blocked me, in short - he BODY BLOCKED me, from getting into the taxi. He raised his voice and kept saying that we had to wait for the taxi, disregarding the fact that we had to rush to the airport to catch our flight. I told him to charge me (on my credit card) for the taxi booking and went ahead with the taxi, which was in front of the hotel.

Plussat: hyvä sänky, ystävällinen vastaanotton henkilökunta, concierge hlö erittäin auttavainen ja saimme kaiken tarvittavan tiedon liittyen tiedusteluumme

Miinukset: Parempi opastus lentokenttäbussilta hotellille, esim opastein tai kartan avulla. Parannusehdotus hotellille: ensiapu taitoista henkilökuntaa tulisi olla joka työvuorossa.

Plussat: facilty and personnel exeptional

Miinukset: nothing

Plussat: Position, facilities, food

Miinukset: Ridiculous high price for wine

Plussat: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Miinukset: Nothing

Plussat: Henkilökunta puhui englantia ja tunsi alueen osaten suositella hyvät ruokapaikat. Sijainti oli miellyttävä ja Osaka kaupunkina enemmän mieleemme kuin Tokyo. Osaka hieman eläväisempi kuin Tokyo, mutta Tokyo oli enemmän bisnesihmisten kansoittama kun taas Osaka enemmän kirjavampi ihmisten osalta. Valoa ja ääntä löytyi molemmista yhtälailla, eli Tokyota ei voi pitää rauhallisempaa kaupunkina kuitenkaan. Hotellilla sai myös muusta Japanista poiketen näkyä tatuoinnit, mikä mahdollisti mm. hieronnassa, kylpyosastolla yms käymisen.

Plussat: The bath and shower was amazing! And the level of service from reception to porter was fantastic. Really enjoyed the breakfast buffet. The view of Osaka city from my bedroom was unbelievable.

Miinukset: Nothing, it was a beautiful hotel with all mod cons.

Plussat: shuttle bus to station.

Miinukset: Location not great. Room very old fashioned and in need of refurbishment

Plussat: Great hotel!! Ambiance, smiles, services were excellent.

Plussat: Everything

Plussat: Didn't have breakfast but room service was perfect

Miinukset: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions

Plussat: I love imperial hotel，all the service，the decoration；it collaborate ancient and morden.

Miinukset: Everything is good here, but the standard room didn’t have bathrobe?

Plussat: Cleanness

Plussat: Great spot, centrally located to a couple of cool areas, but you will need to use public transport to get to them.

Plussat: Huone oli mukava ja kylpylä samoin. Sijainti ok, mutta metrolle joutui kävelemään suht kauan. Huoneen ikkunasta hienot näkymät. Suihku huoneessa hyvä kuten myös ilmastointi.

Miinukset: Sijainti ei lähellä kauppoja eikä ravintoloita, aina piti siirtyä esim shinsaibashin alueelle. Huone ei ollut siivottu kunnolla, edellisen Asukkaan muoviroskia löytyi maasta ja wc tunkkainen

Plussat: Hintaan kuuluva shuttlekuljetus Osakan asemalle ja takaisin, tilava huone, josta hienot jokinäkymät, hyvät sängyt ja tyynyt. Erittäin mukava henkilökunta. Ylimmän kerroksen lounge on mukava. Monipuolinen aamiainen, jossa on myös länsimaisia vaihtoehtoja niitä haluaville. Huoneessa on kännykkä, jonka voi ottaa mukaan kaupungille ja käyttää ilman lisämaksua.

Miinukset: Nettiyhteys toimii huoneessa hitaasti.

Plussat: It had a lovely Onsen on the top floor. It has a washing machine which is very useful when your travelling around.

Plussat: Amazing staff and while located in a quiet area of Osaka the hotel is surrounded by great food options,the science centre and art gallery. Such a lovely place to stay for the start of our Osaka journey.

Plussat: We received a warm welcome and the staff took the time to tell us how to get out and about. We walked from Yotsubashi station along the riverside, which was a pleasant stroll. There is a shuttle bus to and from Osaka train station. The food in the restaurant was good..

Miinukset: Rooms are very compact, ok for a couple of nights. In the business section of town so not right in the hustle bustle of shops and restaurants if that is what you want.

Plussat: It was very clean with nice toiletries provided. Staff were very polite and free shuttle to Osaka station was great.

Miinukset: Wi-Fi was ridiculously bad. We asked about late check-out and was told it wasn’t really possible. Apparently in the book it is offered. Terrible location. Too quiet and not many restaurants ect

Plussat: We were already impressed on our arrival, as the reception clerk was very efficient and could answer all our question in a very precise and professional manner. The room was light and very pleasant, and the space was perfectly optimized and felt much bigger than expected. This hotel is in a nice area and the view from our room was just amazing and on the other side of the river were very nice little restaurants and even a micro-brewery. Then at the end of the day it was always great being able to relax in the Onsen on the top floor.

Miinukset: Resturant on 2nd floor serves very good food, but staff not really comfortable with English only speakers! Otherwise outstanding!

Plussat: Hotel is very nice and room was very clean and comfortable. staff are very helpful and friendly good location and within walking distance of city centre

Miinukset: The breakfast offering for a hotel of this stature was poor. Very average fruit selection and most hot dishes were tepid at best. No brown bread available on two of the three mornings we were there. Dinner options are expensive. Bar prices are extravagant. €26 for a small beer and a splash of wine.

Plussat: location was good . 10 minutes from Osaka railway station. nice modern hotel with spacious rooms and excellent facilities

Miinukset: strict enforcement of check in time at 3 pm. need to accommodate earlier check in times if reasonable . arrived around 1 pm but still had to wait .

Plussat: Location and size of the room

Miinukset: Had to pay for the fitness center

Plussat: Located literally next to Osaka's Sky Tower and rotating garden/restaurant. Not far from Umeda station as well. Hotel is also very nice, but best of all was the service, which was impeccable.

Miinukset: The hotel was faded and not what you expect from a Westin. Staff were surprisingly unhelpful, Location was not the best either.

Plussat: Fabulous staff and wonderful facilities. Loved it! Being next door to the "Sky View" was a bonus.

Miinukset: It's a little isolated, but that's okay.

Plussat: Luxury hotel with superb staff. Large rooms and bathrooms. Comfortable beds and pillows. Location close to Osaka station. Bus service from the station is very convenient. Highly recommend this hotel and would stay here again.

Miinukset: Few dinner options in close vicinity, but excellent options for more casual food for lunch.

Plussat: charging guests to use the gym is unreasonable

Miinukset: as above

Plussat: The staff was very helpful and the place is very beautiful and elegent

Plussat: Most of the staff was very friendly and helpful. The bar near the lobby was absolutely great. Bartender was very genuinely kind and knowledgable.

Miinukset: lady at check-in office was very curt in her communication (smaller woman with glasses). The hotels restaurant does not offer 24 hour room service, and the hotel does not allow deliveries, so if you find yourself hungry past the kitchen hours, you are screwed. Concierge is off duty after 10pm, so again, any late-night info is non-existent. Location was very far from any nearby attractions, even any row of shops/restaurants.