Osaka hotellit lähellä Umeda Sky Building

Miinukset: Having stayed there for 7 nights (from 30th Oct to Nov 6th), the best way to sum up my experience would be the inconsistent level of customer service. Depending on who was attending to you, the service could range from being pretty good to somewhat nonchalant to downright rude. The most telling example of such inconsistency, would be this morning (6th Nov) during our hotel check out. At the 20th floor level reception, when checking out, one of the staff (an American gentleman from Long Island, US) was warm and friendly. He made a conscious effort to engage us in some small talk, enquiring about our stay and experience. Needless to say, we walked out of the 20th floor, with somewhat positive feelings. Unfortunately, at the 1st floor of the hotel lobby, that was when the extreme case of really poor service took place. My wife had sought the help of the concierge (from the 20th floor) earlier to book a taxi. By the time we went down, we were told that there was gonna be a slight delay and wait for another 15 minutes or so. My wife then proceeded to ask the doorman at the lobby if we could make it to the airport in time (if we waited out for another 15 minutes.) but his only reply to her was that it takes an hour to travel to the airport and we just have to wait for the taxi since we have requested for one. Given that our flight was at 11 am and it was close to 9 am, I made the decision to take one of the taxi, lining up in front of the hotel. To my surprise, the doorman actually physically blocked me, in short - he BODY BLOCKED me, from getting into the taxi. He raised his voice and kept saying that we had to wait for the taxi, disregarding the fact that we had to rush to the airport to catch our flight. I told him to charge me (on my credit card) for the taxi booking and went ahead with the taxi, which was in front of the hotel.

Plussat: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Miinukset: Nothing

Plussat: Everything the staff the location the facilities the ambiance it was just prefect, the view was so beautiful.

Plussat: Henkilökunta puhui englantia ja tunsi alueen osaten suositella hyvät ruokapaikat. Sijainti oli miellyttävä ja Osaka kaupunkina enemmän mieleemme kuin Tokyo. Osaka hieman eläväisempi kuin Tokyo, mutta Tokyo oli enemmän bisnesihmisten kansoittama kun taas Osaka enemmän kirjavampi ihmisten osalta. Valoa ja ääntä löytyi molemmista yhtälailla, eli Tokyota ei voi pitää rauhallisempaa kaupunkina kuitenkaan. Hotellilla sai myös muusta Japanista poiketen näkyä tatuoinnit, mikä mahdollisti mm. hieronnassa, kylpyosastolla yms käymisen.

Plussat: Rooms are spacious and very comfortable. Staff were very pleasant and helpful in all areas of the hotel and have clearly been trained well. Indoor pool and gym facilities

Miinukset: Location is a little far from main tourist areas of Osaka and 10 min walk to nearest station. Breakfast could be have a greater selection, currently offer a limited Japanese and Western selection compared to other 5* hotels.

Plussat: Comfort, cleanliness and spaciousness (by Japanese hotel standards) are exceptional. This is the second time we've stayed at the hotel in more than 5 years and there is hardly any visible wear and tear - this is clearly a very well maintained hotel. The fantastic, powerful showers are a major highlight of the room. Great location next to 2 convenience stores, a supermarket and the Kitahama subway station.

Miinukset: We asked for 1 extra pillow each for our party of 4 but were told only 1 extra pillow was available. After some repeated requesting, 2 were provided, Very odd that a hotel of this size would be so lacking in supplies. In general, the service (albeit polite) and facilities in this hotel are spartan. The laundry facilities were terrible, almost to the point of being a scam. The combination washer dryer machines are absolutely rubbish at drying. Even after more than 2 hours (@ 100 JPY/ 30 min), clothes were dripping wet. When the drums were manually turned, it was clear that there was still water sloshing around in the drum while the dryer function was running - basically just steaming my clothes. Had to leave clothes wet overnight until the nearest coin laundry opened in the morning to complete the laundry.

Miinukset: strange arrangement of the beds ; rooms quite small

Plussat: Clean. Nice bathroom. Good service, especially their housekeeping- even if you dont want your room to be cleaned, they will leave new towels outside your door. Just right across 711. Close to train station.

Miinukset: Nothing.

Plussat: Everything else

Miinukset: The window into the bath, and the breakfast options

Plussat: Oikein hyvä hotelli. Kaikki toimi, kuten pitikin, hotelli oli siisti ja henkilökunta ystävällistä. Metroaseman vieressä, joten liikkumaankin pääsi helposti.

Plussat: Siisti hyvä hotelli. Parempi kuin useat 4 tähden hotellit Japanissa. Sijainti hieman pohjoisessa, mutta vierestä lähtevällä metrolla pääsee helposti joka paikkaan.

Plussat: Location of the property is prime. Opposite two convenient store and right next to the Local subway. Rooms are very clean, and well maintained. Everything was perfect. Staff speaks good english and very helpful. Forgot pair of AirPods and was returned in an envelop. Would recommend this property to everyone who wants a great stay in Osaka next to Dotombori.

Miinukset: Nothing

Plussat: Hotel is located 100m from metro stop and easy to find. If you walk from Osaka station it takes about 25-30 minutes. Room itself is very spacious compared to other hotels in Japan. There is a 7/11 and Lawson across the street and quite a lot of restaurant options nearby. There are in total 4 washing machines in the hotel so easy to do a quick laundry during the stay.

Miinukset: It would have been great if the room would have been equipped with a mobile device for guests to use for navigation in Osaka.

Plussat: Excellent location for train/subway Very grand and modern hotel. Excellent views. Concierge friendly, helpful and polite.

Miinukset: Rooms on the smaller side. Bed and pillows quite uncomfortable Spa and gym need to be paid for in addition as they are not part of the hotel. Facilities in the gym quite poor. Prepare to pay 300¥ each for a swimming cap and full swim suit (not bikini), if not brought with you. Front desk staff quite restrictive and refused a check in 15minutes early.

Plussat: All the stuff were very kind and polite and the food in your restaurants were excellent. The location is very good. I would very much happy to stay at your hotel again next trip I make to Osaka.

Miinukset: Your overall decors could have been better.

Plussat: Very grand and modern hotel with amazing views. However on the smaller side. Senior staff helpful. Concierge very helpful, polite and friendly.

Miinukset: Bed and pillows not the most comfortable. The gym and spa is not actually part of the hotel and is a separate gym which you need to pay for in addition. A shower cap at 300¥ needed for pool, and my wife was asked to pay for a full swimsuit at 300¥ as she only had a bikini (totally respect culture etc but remember to pick accordingly!) Arrived 20minutes early, only for a blank refusal on an early check in time.

Plussat: Hotel's theme was based on a flower and you will see the details throughout the hotel, in there hotel name, fresh flowers in the lobby, even fresh flower in your room. That was a neat detail to the hotel's story. Staff were friendly and attentive. The service made my stay that much more enjoyable. We booked two triple room (3 separate beds) as we were travelling as a group. We were side by side and close to the elevator which was made it easier for my parents. Hotel room was very bright, clean, and spacious. The bathroom (my favourite part) was massive, modern, and clean. It was stocked up with everything you need, there were items specific to men and women. It was the largest bathroom I've stayed in Japan :) It is located 10 minutes away (sounds far) from the Osaka Station, but you won't even notice the walk because there are so many places to see and places to eat.

Miinukset: The in room safe was a little too old fashioned. You need to lock with a physical key.

Plussat: The beds were extremely comfortable and the room was large. Luxurious bathroom. Close to the subway with easy access to central areas.

Miinukset: The hotel is large and therefore not as personal as some. We arrived at 2pm, feeling exhausted after a long flight and we’re not allowed to our room until 3pm (it does state 3pm clearly on the booking information, but other hotels have let us in a bit early). We didn’t have the hotel breakfast because we felt it was overpriced at £20/person

Plussat: Staff are extremely attentive and facilities immaculately clean and functional. Everything works, pillow comfortable and in a good central location

Miinukset: Need to pay 3000 yen to use the fitness center. This draconian practice of charging for a basic service has stopped in many Japanese hotels and one is rarely charged in an international hotel. Bed is of good quality but found it overly firm.

Plussat: The area was vibrant and busy! Great place to explore and restaurants in abundance. Great walking city. JR Pass Fabulous

Miinukset: Nothing. It was all great. Just need to enjoy the experience. Amazing city.

Plussat: We like area very nice

Miinukset: Everything ok

Plussat: The hotel itself feels luxurious and they do have some cheaper rooms. The Leach Bar is an atmospheric cultural treasure.

Miinukset: Everything here (fitness center, e.g) comes at an extra—and extra expensive—cost. Or is only available as part of a plan you have to buy from the beginning (sauna and business lounge, e.g).

Plussat: Property is nice great staff.

Miinukset: Rooms are very small. No air conditioning is a definite minus. 75 degrees outside and only option is to use the heat. Very noisy but hotel staff was accommodating to move room.

Plussat: Free bus to station partly compensated for distance.

Miinukset: Lounge prices were excessively high: 1300 yen for a cup of coffee (3 times the Starbucks prices), but there is nowhere else to sit to conclude a short business meeting.

Plussat: The free shuttle bus to and from the JR Osaka station was very convenient allowing travel to anywhere easy. There were also many convenience stores nearby. The Handy phone for guests which was free was also great giving useful tips on where to visit or eat, as well as giving you mobile data as you travelled during the day. The staff were always friendly and always went above and beyond expectations.

Plussat: Very accommodating people at the concierge most especially the English speaking Melody. The free shuttle to the Osaka Jr station every 5-10 min was a big help

Miinukset: No instant coffee, just tea in the room