Osaka hotellit lähellä Festival Hall

Miinukset: Having stayed there for 7 nights (from 30th Oct to Nov 6th), the best way to sum up my experience would be the inconsistent level of customer service. Depending on who was attending to you, the service could range from being pretty good to somewhat nonchalant to downright rude. The most telling example of such inconsistency, would be this morning (6th Nov) during our hotel check out. At the 20th floor level reception, when checking out, one of the staff (an American gentleman from Long Island, US) was warm and friendly. He made a conscious effort to engage us in some small talk, enquiring about our stay and experience. Needless to say, we walked out of the 20th floor, with somewhat positive feelings. Unfortunately, at the 1st floor of the hotel lobby, that was when the extreme case of really poor service took place. My wife had sought the help of the concierge (from the 20th floor) earlier to book a taxi. By the time we went down, we were told that there was gonna be a slight delay and wait for another 15 minutes or so. My wife then proceeded to ask the doorman at the lobby if we could make it to the airport in time (if we waited out for another 15 minutes.) but his only reply to her was that it takes an hour to travel to the airport and we just have to wait for the taxi since we have requested for one. Given that our flight was at 11 am and it was close to 9 am, I made the decision to take one of the taxi, lining up in front of the hotel. To my surprise, the doorman actually physically blocked me, in short - he BODY BLOCKED me, from getting into the taxi. He raised his voice and kept saying that we had to wait for the taxi, disregarding the fact that we had to rush to the airport to catch our flight. I told him to charge me (on my credit card) for the taxi booking and went ahead with the taxi, which was in front of the hotel.

Plussat: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Miinukset: Nothing

Plussat: Everything the staff the location the facilities the ambiance it was just prefect, the view was so beautiful.

Plussat: Henkilökunta puhui englantia ja tunsi alueen osaten suositella hyvät ruokapaikat. Sijainti oli miellyttävä ja Osaka kaupunkina enemmän mieleemme kuin Tokyo. Osaka hieman eläväisempi kuin Tokyo, mutta Tokyo oli enemmän bisnesihmisten kansoittama kun taas Osaka enemmän kirjavampi ihmisten osalta. Valoa ja ääntä löytyi molemmista yhtälailla, eli Tokyota ei voi pitää rauhallisempaa kaupunkina kuitenkaan. Hotellilla sai myös muusta Japanista poiketen näkyä tatuoinnit, mikä mahdollisti mm. hieronnassa, kylpyosastolla yms käymisen.

Plussat: Rooms are spacious and very comfortable. Staff were very pleasant and helpful in all areas of the hotel and have clearly been trained well. Indoor pool and gym facilities

Miinukset: Location is a little far from main tourist areas of Osaka and 10 min walk to nearest station. Breakfast could be have a greater selection, currently offer a limited Japanese and Western selection compared to other 5* hotels.

Plussat: The genuine hospitality was appreciated. Chef Asada @ Kamon restaurant was delightful and so was the maitre d

Miinukset: Everything was as expected

Plussat: good service, quite neighbourhood, friendly staffs. my third time staying here, feel like home.

Miinukset: was trying to get a river view room for past 2 times but all failed.. city view is great but i prefer river view which makes me feel more confortable. not sure if it is because my choice of room type was wrong. will explore next time if i have chance to stay again.

Plussat: Staff are the real stars in this property, they could not do more for you.

Miinukset: I was denied access to the gym, even if I offered to cover up my tattoo. Maybe the management need to consider some of their policies for all the future generations of Imperial fans?

Plussat: Great hotel!! Ambiance, smiles, services were excellent.

Plussat: Unbelievable service, very comfortable and tidy rooms

Plussat: Bigger than normal Osaka Rooms, shuttle to the Osaka Station, very good breakfast.

Miinukset: Pool schedule is limited

Plussat: Didn't have breakfast but room service was perfect

Miinukset: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions

Plussat: Everything

Miinukset: None

Plussat: BEST SERVICE~~~~!!!!

Plussat: The view and the provided pajamas were nice.

Miinukset: Poor furniture which was not maintained. Although I requested a non-smoking room, The sofa was burned from a cigarette. The table was not clean. The room door was scratched badly. The shower marble floor was not in good condition.

Plussat: Breakfast, view from the room, butler service, room style, staff, the bar.... everything was really great. We are definitely going to stay here again and would recommend it to any discerning traveler.

Miinukset: The gym was super warm and could be bigger but it did the trick. This is the tiniest complaint though. The hotel was fantastic.

Plussat: Great location. The Staff was excellent especially the concierge. Their team had excellent and unique recommendations which helped make our trip special even while traveling on business.

Miinukset: The gym does have a range of equipment but it needs an update. It really needs a spin bike or 2.

Plussat: Old school classic 5 star service- loved a butler at my service to iron clothing. Delicious breakfast Incredible powerful shower.

Miinukset: The guy singing in the hotel bar sounded terrible. His voice was really flat & off key. She should stick to playing piano and not singing.

Plussat: Beautiful rooms, friendly stuff

Miinukset: Food and drinks was ok, nothing special. Hotel stuff was giving very bad recommendations on restaurants to eat outside. After 4th their recommendation we stopped ask for recommendations. Garden in outside was not well organized.

Plussat: Hotel is clean, most staffs were attentive and helpful.

Miinukset: My family and I were extremely disappointed of the services provided by the breakfast restaurant. It was poor and much below standard compared to other 5 star hotels. Staff were unfriendly and not helpful, in fact rude to a certain degree. I would not recommend having breakfast or dine at the restaurant. Otherwise services from guest services, front desk and butler services were outstanding.

Plussat: Spacious rooms, excellent service, great location. Not overpriced considering the quality.

Miinukset: Breakfast was decent, though nothing to write home about

Plussat: Stayed only one night but was very well looked after

Miinukset: Small hotel. Very poor level of service to only serve a very few clients. Our room was extremely small eventhough we paid $800 per new night. Only one restaurant that closes sharply at 10. Quite simple breakfast on s cond day and majorly overpriced. No upgrade is give to Marriot member but everyone know that already. I would not recommend it. You can find a better hotel at leas than half price. Very sad property.

Plussat: Great facilities and staff

Miinukset: Nothing

Plussat: The Westin Osaka , it is exceptional! , beutiful inside and outside too .They defenitly think about everything to make they guest happy. Staff absolutely most friendly staff I ever meet. In my return to Japan I will visit again The Westin Osaka and defenitly I recommend all my family and friends. Thank you very much making our stay that pleasend.

Plussat: Location and size of the room

Miinukset: Had to pay for the fitness center

Plussat: Located literally next to Osaka's Sky Tower and rotating garden/restaurant. Not far from Umeda station as well. Hotel is also very nice, but best of all was the service, which was impeccable.

Plussat: Convenient location, close to the station and the complimentary shuttle bus.

Plussat: Among the general experience in Japan, this hotel is exceptionally big. The staffs are also friendly and professional.

Miinukset: It is unusual to be charged extra to use the swimming pool. No clue!

Miinukset: Don’t have airport shuttle

Plussat: The Westin Osaka was elegantly decorated for the holidays. The buffet breakfast was delicious and beautifully presented. The bed was the most comfortable of any on our trip. The staff was so helpful, friendly and knowledgeable.

Miinukset: Wish we could have enjoyed it longer.

Plussat: Most of the staff was very friendly and helpful. The bar near the lobby was absolutely great. Bartender was very genuinely kind and knowledgable.

Miinukset: lady at check-in office was very curt in her communication (smaller woman with glasses). The hotels restaurant does not offer 24 hour room service, and the hotel does not allow deliveries, so if you find yourself hungry past the kitchen hours, you are screwed. Concierge is off duty after 10pm, so again, any late-night info is non-existent. Location was very far from any nearby attractions, even any row of shops/restaurants.

Plussat: Near JR Osaka Station,maybe about 15-minutes walk, but you don’t have to walk at all!!! There is a shuttle bus running between the hotel and the station. Please be informed of the schedule. Very convenient! Good service. All staff members are very amiable and helpful! Even in the elevator there is a small stool there for you to seat, so considerate! Large room for two people, comfy bed, spacious bathroom and soundproofing. Plus, the layout in the bathroom is so good!!! My mother really enjoyed her stay there! For me, I really love the Christmas decorations there!

Miinukset: Nothing. So unhappy to leave here!!!

Plussat: The rooms were huge! Concierge services excellent; especially Kazuyoshi Nishikawa-San - who is knowledgable, speaks English and is a good communicator!

Plussat: 1. Big rooms 2. Frequent bus shuttle to Osaka station

Miinukset: 1. Had to pay to use the gym 2. My towels hung on the hook were taken to wash even though that was to indicate no necessity to change

Plussat: We booked this hotel rather last minute as had issues with a different hotel and needed somewhere else. We are so glad we chose the Hilton as the room was lovely and also huge. We had a fantastic view from the 28th floor. Lots of plug sockets which was really handy and there were plenty of amenities such as nice toiletries, as well as slippers which could also be taken home. The location of the hotel is fantastic as you can take an elevator right down to the main station without even having to go outside! All staff we encountered were very friendly and helpful - we had a perfect stay.

Miinukset: The laundry service is incredibly expensive, although this is comparable to other similar hotels so wouldn’t consider this a big issue.

Plussat: Convenient and nice room

Miinukset: Cafe Downstairs was too expensive