Osaka hotellit lähellä HEP FIVE

Plussat: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Miinukset: Nothing

Plussat: Henkilökunta puhui englantia ja tunsi alueen osaten suositella hyvät ruokapaikat. Sijainti oli miellyttävä ja Osaka kaupunkina enemmän mieleemme kuin Tokyo. Osaka hieman eläväisempi kuin Tokyo, mutta Tokyo oli enemmän bisnesihmisten kansoittama kun taas Osaka enemmän kirjavampi ihmisten osalta. Valoa ja ääntä löytyi molemmista yhtälailla, eli Tokyota ei voi pitää rauhallisempaa kaupunkina kuitenkaan. Hotellilla sai myös muusta Japanista poiketen näkyä tatuoinnit, mikä mahdollisti mm. hieronnassa, kylpyosastolla yms käymisen.

Plussat: Location - easy access to everywhere and JR! Good with family travel!

Plussat: The breakfast was wonderful. and also the service was pefect

Miinukset: Just price are bit higher compare the other intercontinetal at other country.

Plussat: Truly the best hotel I have stayed out in a long time. Centrally located, amazing amenities and wonderful staff. The fitness center and spa is a must stop.

Plussat: Nothing at all - horrible experience!

Miinukset: Firstly I was imposed a “security” deposit which was not imposed on my friend checking in at the same time. I fail to understand the discrimination. Let aside the fact that their payment machines did not accept my bank cards (which were accepted at all other places across Japan and at other prestigious hotels!) Secondly, the reception staff could not even express themselves failing to communicate about services at the so-called 5star hotel.. no idea which restaurant where, which lift.. the building is a maze! Thirdly, travel desk communicated a taxi fare of 5400 which actually ended up costing me more than 15,000!!! No - do not blame it on the traffic, blame it on incompetence & poor customer service. Fourth, I was refused a flexible/late check out despite they had rooms available- so being a high level booking.com member did not help. Fifth, I ended up dragging my suitcases around to the airport to only find out that they have payable services that assist with luggage transfer to the airport which they did not bother to even communicate despite the fact that I kept asking for best options to check out... Lastly, it was my 4th & last hotel in Japan, the most expensive one and the most disappointing one - I felt insulted for the first and last time in Japan (in a 8 days/4 cities stay) at this hotel due to its staff. Yeah, blame it on the back of xmas and busy time now!

Plussat: Great hotel!! Ambiance, smiles, services were excellent.

Plussat: Everything

Plussat: the staff

Miinukset: nothing

Plussat: Very hospitable staff, excellent breakfast - many choices, Japanese and western buffet. Comfortable bed and pillows. Great view of the city from the room. Automatic lights and curtains console was convenient and fun. Beautiful hotel !

Miinukset: It is a bit away from the action, but a short walk to the various forms of public transport so not a big deal. The free shuttle from the Osaka jr station is a bit hard to find. Clearer instructions on getting to the proper gate and where to wait could be updated on the booking.com website. Otherwise the shuttle is very useful and good service!

Plussat: Great room with amazing views. Shuttle bus into Osaka and back a real plus. Peaceful atmosphere.

Miinukset: Breakfast expensive.

Plussat: Didn't have breakfast but room service was perfect

Miinukset: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions

Plussat: The hotel is located only 2-3 mins walk from subway. The hotel is very clean and comfortable to sleep. Hotel staff are good and have a prompt service.

Miinukset: The variety of breakfast is limited , only got a japanese breakfast set (fish) either or American Breakfast (salad and egg).

Plussat: Breakfast: not much limited option Location: Good

Miinukset: Have more breakfast option

Plussat: Great location.

Miinukset: The flow from the air conditioner goes directly to the bed side. It was very uncomfortable during sleep when the cold wind blow directly to my head & face; even if I switched to another side of the bed I can still feel the wind flow. I tried to turn off the air conditioner but it becomes too suffocating.

Plussat: Comfort, cleanliness and spaciousness (by Japanese hotel standards) are exceptional. This is the second time we've stayed at the hotel in more than 5 years and there is hardly any visible wear and tear - this is clearly a very well maintained hotel. The fantastic, powerful showers are a major highlight of the room. Great location next to 2 convenience stores, a supermarket and the Kitahama subway station.

Miinukset: We asked for 1 extra pillow each for our party of 4 but were told only 1 extra pillow was available. After some repeated requesting, 2 were provided, Very odd that a hotel of this size would be so lacking in supplies. In general, the service (albeit polite) and facilities in this hotel are spartan. The laundry facilities were terrible, almost to the point of being a scam. The combination washer dryer machines are absolutely rubbish at drying. Even after more than 2 hours (@ 100 JPY/ 30 min), clothes were dripping wet. When the drums were manually turned, it was clear that there was still water sloshing around in the drum while the dryer function was running - basically just steaming my clothes. Had to leave clothes wet overnight until the nearest coin laundry opened in the morning to complete the laundry.

Plussat: nice and large room, comfy bed also large bathroom.

Miinukset: laundry room is on 2nd floor which is smoking floor. on 8th floor is very busy, better provide more laundry machine on 8th floor. location is not convenient for JR .

Plussat: Oikein hyvä hotelli. Kaikki toimi, kuten pitikin, hotelli oli siisti ja henkilökunta ystävällistä. Metroaseman vieressä, joten liikkumaankin pääsi helposti.

Plussat: Siisti hyvä hotelli. Parempi kuin useat 4 tähden hotellit Japanissa. Sijainti hieman pohjoisessa, mutta vierestä lähtevällä metrolla pääsee helposti joka paikkaan.

Plussat: Location is very near the train station & surrounded by restaurants & 7-11. Breakfast not included the the room but we had dinner in their Japanese resto that served very delicious food! The comfy king-sized bed & extra bed are comfy with very adequate soft pillows. Linens and towels are clean and new. Good supplies of toiletries, tea and good coffee grain with filter. The toilet seat, shower and bathtub are superb. Soundproof rooms.

Miinukset: I hope for a cleaner table top and floor. I was at the reception area alone with my computer while waiting for my room to cleaned. I was talking to my patient from the Philippines with my cell & the receptionist approached me twice to lower my voice. I was not shouting nor laughing on the phone and no one was there except me & the 3 receptionists talking to each other at the front desk. I was pretty sure that I was not disturbing any guests then.

Plussat: Location and size of the room

Miinukset: Had to pay for the fitness center

Plussat: Located literally next to Osaka's Sky Tower and rotating garden/restaurant. Not far from Umeda station as well. Hotel is also very nice, but best of all was the service, which was impeccable.

Plussat: Everything is exceptional and perfect. Only comment which can be better is the TV program which need to have few international channel.

Plussat: Rooms were a good size and bathroom was very good. The bus shuttle from the station was excellent, very polite drivers and perfect timing.

Miinukset: We booked Executive Club floor, on 4 occasions when we went to the Club Lounge, we were told to return to our room and await a phone call as the Lounge was full. The area is far too small to cater for the guests. Also very long queues when we went for breakfast at the restaurant on the ground floor. Room service took an hour to deliver an order of soup. Overall the efficiency in the food areas seems very poor. Very slow to clear tables and seat waiting guests, even though there were a lot of staff present. Overall very disappointed.

Plussat: Service from the staff were exceptional and perfect. Breakfast was absolutely totally delicious. Enjoyed my Japanese breakfast spread. I was given the perfect view room, with spa lotions and smoothing oil topped up every day. Distance from Osaka station is a nice walk or you can take the shuttle. Room was spotless every single day and I didn't even ever get to see the room service trolley.. Love the size of my room and love the deco of the hotel. Classy and Beautiful!

Miinukset: None.

Plussat: We really appreciate the great facility , good food and an excellent staff hospitality.

Miinukset: Can’t say much, may be few more restaurants

Plussat: Most of the staff was very friendly and helpful. The bar near the lobby was absolutely great. Bartender was very genuinely kind and knowledgable.

Miinukset: lady at check-in office was very curt in her communication (smaller woman with glasses). The hotels restaurant does not offer 24 hour room service, and the hotel does not allow deliveries, so if you find yourself hungry past the kitchen hours, you are screwed. Concierge is off duty after 10pm, so again, any late-night info is non-existent. Location was very far from any nearby attractions, even any row of shops/restaurants.

Plussat: Clean

Miinukset: Nothing

Plussat: Very spacious room, comfy bed and pillows, good view from the room

Plussat: The convenient shittle services provided by the hotel to Osaka station.The staff are very helpful and communicate well in English

Miinukset: The interiors of the hotel look dated.The management should look into cleanliness of rooms as I spotted coxkcroach in bathroom.