Osaka hotellit lähellä Tenjinbashi-suji Shotengai

Miinukset: Having stayed there for 7 nights (from 30th Oct to Nov 6th), the best way to sum up my experience would be the inconsistent level of customer service. Depending on who was attending to you, the service could range from being pretty good to somewhat nonchalant to downright rude. The most telling example of such inconsistency, would be this morning (6th Nov) during our hotel check out. At the 20th floor level reception, when checking out, one of the staff (an American gentleman from Long Island, US) was warm and friendly. He made a conscious effort to engage us in some small talk, enquiring about our stay and experience. Needless to say, we walked out of the 20th floor, with somewhat positive feelings. Unfortunately, at the 1st floor of the hotel lobby, that was when the extreme case of really poor service took place. My wife had sought the help of the concierge (from the 20th floor) earlier to book a taxi. By the time we went down, we were told that there was gonna be a slight delay and wait for another 15 minutes or so. My wife then proceeded to ask the doorman at the lobby if we could make it to the airport in time (if we waited out for another 15 minutes.) but his only reply to her was that it takes an hour to travel to the airport and we just have to wait for the taxi since we have requested for one. Given that our flight was at 11 am and it was close to 9 am, I made the decision to take one of the taxi, lining up in front of the hotel. To my surprise, the doorman actually physically blocked me, in short - he BODY BLOCKED me, from getting into the taxi. He raised his voice and kept saying that we had to wait for the taxi, disregarding the fact that we had to rush to the airport to catch our flight. I told him to charge me (on my credit card) for the taxi booking and went ahead with the taxi, which was in front of the hotel.

Plussat: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Miinukset: Nothing

Plussat: Everything the staff the location the facilities the ambiance it was just prefect, the view was so beautiful.

Plussat: Henkilökunta puhui englantia ja tunsi alueen osaten suositella hyvät ruokapaikat. Sijainti oli miellyttävä ja Osaka kaupunkina enemmän mieleemme kuin Tokyo. Osaka hieman eläväisempi kuin Tokyo, mutta Tokyo oli enemmän bisnesihmisten kansoittama kun taas Osaka enemmän kirjavampi ihmisten osalta. Valoa ja ääntä löytyi molemmista yhtälailla, eli Tokyota ei voi pitää rauhallisempaa kaupunkina kuitenkaan. Hotellilla sai myös muusta Japanista poiketen näkyä tatuoinnit, mikä mahdollisti mm. hieronnassa, kylpyosastolla yms käymisen.

Plussat: Rooms are spacious and very comfortable. Staff were very pleasant and helpful in all areas of the hotel and have clearly been trained well. Indoor pool and gym facilities

Miinukset: Location is a little far from main tourist areas of Osaka and 10 min walk to nearest station. Breakfast could be have a greater selection, currently offer a limited Japanese and Western selection compared to other 5* hotels.

Plussat: The genuine hospitality was appreciated. Chef Asada @ Kamon restaurant was delightful and so was the maitre d

Miinukset: Everything was as expected

Plussat: good service, quite neighbourhood, friendly staffs. my third time staying here, feel like home.

Miinukset: was trying to get a river view room for past 2 times but all failed.. city view is great but i prefer river view which makes me feel more confortable. not sure if it is because my choice of room type was wrong. will explore next time if i have chance to stay again.

Plussat: Staff are the real stars in this property, they could not do more for you.

Miinukset: I was denied access to the gym, even if I offered to cover up my tattoo. Maybe the management need to consider some of their policies for all the future generations of Imperial fans?

Plussat: Great hotel!! Ambiance, smiles, services were excellent.

Plussat: Unbelievable service, very comfortable and tidy rooms

Plussat: Bigger than normal Osaka Rooms, shuttle to the Osaka Station, very good breakfast.

Miinukset: Pool schedule is limited

Plussat: Didn't have breakfast but room service was perfect

Miinukset: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions

Plussat: Everything

Miinukset: None

Plussat: Cleanness

Plussat: Huone oli mukava ja kylpylä samoin. Sijainti ok, mutta metrolle joutui kävelemään suht kauan. Huoneen ikkunasta hienot näkymät. Suihku huoneessa hyvä kuten myös ilmastointi.

Miinukset: Sijainti ei lähellä kauppoja eikä ravintoloita, aina piti siirtyä esim shinsaibashin alueelle. Huone ei ollut siivottu kunnolla, edellisen Asukkaan muoviroskia löytyi maasta ja wc tunkkainen

Plussat: Hintaan kuuluva shuttlekuljetus Osakan asemalle ja takaisin, tilava huone, josta hienot jokinäkymät, hyvät sängyt ja tyynyt. Erittäin mukava henkilökunta. Ylimmän kerroksen lounge on mukava. Monipuolinen aamiainen, jossa on myös länsimaisia vaihtoehtoja niitä haluaville. Huoneessa on kännykkä, jonka voi ottaa mukaan kaupungille ja käyttää ilman lisämaksua.

Miinukset: Nettiyhteys toimii huoneessa hitaasti.

Plussat: The location was very good in between Umeda and Ōsaka district. I have stay in the same hotel in Kyoto They are awesome

Miinukset: Nothing

Plussat: Staff are friendly and helpful. The restaurant is really good, both food quality and service.

Miinukset: Location. Surrounding area is too quiet, not convenient for shopping.

Plussat: This hotel is in a really convenient location with a number of train stations close by. We also appreciated being able to use the hotel shuttle bus to & from Osaka station. Our room was well-designed & very comfortable, with great views over the river. We loved having a 7 Eleven just next door - we didn't include breakfast in our booking, but it was no problem for us as we bought all our breakfast foods from the store. All of the staff at the hotel were really friendly & helpful. This was a great first hotel stay for us in Japan, we'd happily stay here again.

Miinukset: Resturant on 2nd floor serves very good food, but staff not really comfortable with English only speakers! Otherwise outstanding!

Plussat: Excellent location for train/subway Very grand and modern hotel. Excellent views. Concierge friendly, helpful and polite.

Miinukset: Rooms on the smaller side. Bed and pillows quite uncomfortable Spa and gym need to be paid for in addition as they are not part of the hotel. Facilities in the gym quite poor. Prepare to pay 300¥ each for a swimming cap and full swim suit (not bikini), if not brought with you. Front desk staff quite restrictive and refused a check in 15minutes early.

Plussat: All the stuff were very kind and polite and the food in your restaurants were excellent. The location is very good. I would very much happy to stay at your hotel again next trip I make to Osaka.

Miinukset: Your overall decors could have been better.

Plussat: Very grand and modern hotel with amazing views. However on the smaller side. Senior staff helpful. Concierge very helpful, polite and friendly.

Miinukset: Bed and pillows not the most comfortable. The gym and spa is not actually part of the hotel and is a separate gym which you need to pay for in addition. A shower cap at 300¥ needed for pool, and my wife was asked to pay for a full swimsuit at 300¥ as she only had a bikini (totally respect culture etc but remember to pick accordingly!) Arrived 20minutes early, only for a blank refusal on an early check in time.

Plussat: Hotel's theme was based on a flower and you will see the details throughout the hotel, in there hotel name, fresh flowers in the lobby, even fresh flower in your room. That was a neat detail to the hotel's story. Staff were friendly and attentive. The service made my stay that much more enjoyable. We booked two triple room (3 separate beds) as we were travelling as a group. We were side by side and close to the elevator which was made it easier for my parents. Hotel room was very bright, clean, and spacious. The bathroom (my favourite part) was massive, modern, and clean. It was stocked up with everything you need, there were items specific to men and women. It was the largest bathroom I've stayed in Japan :) It is located 10 minutes away (sounds far) from the Osaka Station, but you won't even notice the walk because there are so many places to see and places to eat.

Miinukset: The in room safe was a little too old fashioned. You need to lock with a physical key.

Plussat: The beds were extremely comfortable and the room was large. Luxurious bathroom. Close to the subway with easy access to central areas.

Miinukset: The hotel is large and therefore not as personal as some. We arrived at 2pm, feeling exhausted after a long flight and we’re not allowed to our room until 3pm (it does state 3pm clearly on the booking information, but other hotels have let us in a bit early). We didn’t have the hotel breakfast because we felt it was overpriced at £20/person

Plussat: Staff are extremely attentive and facilities immaculately clean and functional. Everything works, pillow comfortable and in a good central location

Miinukset: Need to pay 3000 yen to use the fitness center. This draconian practice of charging for a basic service has stopped in many Japanese hotels and one is rarely charged in an international hotel. Bed is of good quality but found it overly firm.

Plussat: The area was vibrant and busy! Great place to explore and restaurants in abundance. Great walking city. JR Pass Fabulous

Miinukset: Nothing. It was all great. Just need to enjoy the experience. Amazing city.