Playa del Carmen hotellit lähellä Aviario Xaman Ha

Plussat: Very nice and big resort with a wonderful integration between nature and architecture: there are a lot of free animals (monkeys, iguanas, tserekes, peacocks...) in the beautiful gardens. The buildings are clean and beautiful too. The bedroom was big, clean and convenient, although the decoration is a bit old (apparently they’re planning to renovate it soon). The food and drinks are amazing! That is the best. Totally worth it!!! The staff is fantastic: they bring you drinks to your sun chairs in the beach or pool very kindly.

Miinukset: The dinner time in the buffet and restaurants goes from 6:30 to 9:30, hence the shows in the theater shouldn’t start at 8:30! Otherwise, you go to the restaurants and miss half or almost the entire show... Likewise, the shows end at 11:00 and there is no disco or club in the hotel for those who want to dance at night... Sunch a bummer!

Plussat: - The resort is located directly on the beach and has a beautiful tropical garden with animals. - The pool was spacious.

Miinukset: - We didn't have an incredible experience with a couple of staff members who were unhelpful and sometimes downright rude. - The quality of the food was poor and at the best times below average even in the restaurants where we booked dinner. - The quality of the alcohol was poor. - There seemed to be constant exception to the all inclusive stay which were quite restrictive. - The rooms were quite aged and even the bed covers were old and scratchy/itchy.

Plussat: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.

Miinukset: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

Plussat: Beautiful grounds. Great beach. Housekeeping staff do a great job with room upkeep.

Miinukset: The resort is very dated. All the rooms have an awful smell. The food was so so. It took a lot of effort to get help with things like a broken safe and additional hangers in the room. The evening entertainment was at the level of high school performances. There was no evening dancing anywhere.

Plussat: Beautiful resort with wonderful staff.

Miinukset: Black mold in the washroom

Plussat: Food selection good a few more healthy options would be nice.

Miinukset: Staff not used to solo female travellers. I was constantly asked where my husband was and they had a problem providing a table in the Restaurant for just one person. No proper policing of use of sunbeds at pool or beach. Towels left out before 7 am.

Plussat: The food was standard - some great and some okay but never bad. There were a lot of activities which was fun. The grounds include a beautiful jungle with lots of wildlife, which we loved. We did an introductory scuba diving class, which included 2 dives, at the property and loved it. Everyone was super friendly and patient. I had my 3 kids there trying it for the first time and it was such a positive experience. It was expensive but worth every penny considering how much focused time they spent with us.

Miinukset: My biggest complaint was that we couldn’t get into their restaurants for dinner every night. We had 3 nights out of 7 nights that we could make a reservation at one of their restaurants. Without a reservation, made at least a day or two earlier, we couldn’t eat at the restaurants and had to eat dinner at the buffets. This wasn’t clear to me when we booked it.

Plussat: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.

Miinukset: Nothing I would change

Plussat: Very nice beach and pool, reasonably good buffet. 3 from 5 restaurants (for our opinion Italian - #1, Mediterranean - #2, Japanese - #3) are pretty good. Jungle with animals is very nice attraction for kids and adults. All restaurants has a space and modular tables, good for big groups and parties. Concerts and shows every night.

Miinukset: Lot of confusion with restaurant reservations and usage of discount coupons. Need to spend time on double checking everything, customer service persons don't have proper information and using system limitation as excuses. They give you discount coupons but when you try using them they say it doesn't apply even if coupon is clearly mention the service. If you insist you will get the discount, if not you will pay a full price. Steakhouse and Mexican restaurants are pretty low level - don't spend your reservations on it, you can go there every day without reservation. Some rooms has bad smelt and air quality. Mosquitos treatment can be done better.

Plussat: Amazing service, hospitality, ambiance, wildlife, walkways were wonderfully lit in the evenings for romantic walks, pool was gorgeous. ATM in lobby, speedy taxi requests AND price list was very helpful. Going the extra mile like extension cords for sleep apnea machine and extra pillows.

Miinukset: Lack of beach loungers, undercooked burgers at the the burger station, not fully knowledgeable bartenders (perhaps language barrier?) black mold in bathroom on tiles.

Plussat: The location is beautiful. The staff was friendly.

Miinukset: I requested a king bed but was given 2 doubles. The did not accommodate a change of room. They had no nightclub and the entertainment was boring.

Plussat: I liked the beaches.

Miinukset: Nice n clean.

Plussat: What a wonderful resort.. one of the best we have stayed at.. the staff were wonderful.. very polite, friendly and extremely hard working. The food was fantastic! And so many options for all types and ages. Lots of activities available for all.

Miinukset: There are two classes of residents; normal and prestige.. with prestige; you get everything the others get plus.. extra beds on the beach, free massage, late check out.. access to the prestige lounge etc.. prestige class didn’t follow in the rooms though.. very small and dated.. which was a shame.. as there was 4 of us.. the room didnt resemble the photo of the room I booked. Sun beds availability around the pool will always be an issue.. people reserving with towels.. It’s the same issue at every resort. It was a sad day when we left. If you organize a trip.. do it at the store just outside the resort.. same for inflatables and balls. The exchange rate is better at the hotel than we got at the airport. Tipping / paying in pesos is better (for you)...

Plussat: The location is just perfect: authentic, not overbuilt, in the middle of the rain forest, with animals roaming around free - what a delight for kids and adults alike! The facilities are clean and compact and at the same time everything is there for every taste, including a good gym and multiple restaurants. The food is absolutely delicious and the variety is striking - I have no idea how they manage! The service at restaurants is fabulous: staff are friendly and ready to serve even when you can clearly reach out and get your coffee by yourself. There are two large swimming pools and we loved both.

Miinukset: The beach was a bit disappointing as on 8 out of 10 days of our stay there were loads of sea weeds and the cleaners simply could not catch up. We were told by staff that this was a recent phenomenon most likely attributable to the climate change. Lots of credit to staff who relentlessly tried to remove as much weeds as possible. Apart from that, the beaches are kept clean of plastic and other human pollution.

Plussat: Staff was incredible! The resort was spotless, they had activities going. Good food and drinks when're you wanted.

Plussat: Loved the landscaping with leaving things natural & the animals. Pool was awesome, beautiful beach & friendly staff. Al a carte restaurants were good.

Miinukset: Buffet foods overall were nothing special. The desserts were pretty but no flavor. Only the ice cream was good.

Plussat: great range of food asortiments, great big pool, lot's of nice activities all day, great shows in the evening, kayaks available for free 1h / day

Miinukset: sound proofing not as good but ok

Plussat: Location, staff and facilities were wonderful. Only negative was that the spa prices were too expensive. Also it would be nice if room service was offered for breakfast.

Miinukset: Room service not offered for breakfast. Also didn't like the fact that we had to pay extra when we checked in to get connecting rooms.

Plussat: Staff very interactive and nice. Love all the wildlife

Miinukset: Bed was very hard

Miinukset: The WiFi on the beach wast so good

Plussat: Overall, we had a very nice stay. Nice property, friendly staff, good food, spacious rooms and beautiful beach.

Miinukset: If I could make some recommendations, they would be to update the décor in the rooms, bedspreads, curtains, etc. and the buffets don't have A/C so they need more fans/ventilation.

Plussat: The food at the buffet was great, and I also really liked the food at the Tex-Mex restaurant. The bar waitress was really on top her game and came often to check if we wanted drinks. I liked the nature life there (howler monkeys, flamingos, toucans etc.). The beach was beautiful and well taking care of. I liked the concept of the pool bar, but it didn't have enough sunlight.

Miinukset: I didn't like the fact that there is no disco on the premises, although there is easy access to Playa del Carmen downtown. And I didn't appreciate that when I got my room cleaned the maid never cleaned the floor. I also would've liked it if they had an adult only pool. I didn't appreciate that the staff lets people reserve the beds around the pool for hours without even showing up, when it clearly states on signs that you can't do that! The Sunday night show was very strange and I think they should think about replacing the theme of that night! Lastly, I think there should be a 24h bar on the premises as well, everything was shut off by 2.

Plussat: The resort is situated in a very dense jungle with Howler Monkey's, Peacocks an a very large and cute rodent type animal that I cannot remember the name of. Don't think of a rat or mouse but a large non-aggressive fun to watch animal. I truly enjoyed walking from the room to the beach every day, as the surroundings are beautiful and the sounds of the birds, monkeys were surreal.

Miinukset: The Buffet was very substandard. Many things didn't make sense, such as, there would be a tub of Nacho Cheese next to a bowl of fruit salad but no chips anywhere. Instead of having a section that would normally have ceviche and fresh seafood, they would go the very cheap route of having bowls of different kinds of Jams for toast even though it was lunch and dinner time. The food at the buffet was okay, but after several days became mundane as it was always the same. They will not allow you to make a plate to take to your room....wow, just wanted to have a pleasant dinner in my room with my wife, I ended up one night after finally becoming so frustrated with this policy, ignoring the greater at the entrance and walking out with a plate of food while she tried to make me return the plate..I know that is rude of me however if I payed for a all-inclusive resort, not in any way cheap or economy, I should be able to bring a few donuts and cookies back to the room. Room service is available however, very limited menu, the taco's were good. This is very much a children oriented hotel, maybe I should have read more into the details of the resort, I don't want to spend the time doing that now. Examples.....I'm a drinker, especially when on vacation, my previous experiences at other resorts would have a mini bar in the room, when I say a mini bar, it should have at least a few choices of cheap liquor available, this resort had a refrigerator with 6 beers, 4 cokes and 6 bottles of water. I asked all over the resort if there would be somewhere to get a bottle of Vodka to no avail. Almost had the great bartender at the sports bar let me purchase a bottle under the table, but he made it clear that he could get into trouble if someone found out about it. I didn't want to put him/us in that position. I found that you could leave the resort and walk several blocks down the road for a liquor store. The bars are scarce at this resort as well.

Plussat: Beautiful property that flowed well with the natural settings around it. Loved the flamingos, swans, monkeys and peacocks all around. Great service and excellent food. We enjoyed the excellent breakfasts and quick meals at the Tulum and Cozumel buffets and enjoyed fine dining at the La Gondola Italian restaurant.

Miinukset: Pool area can get crowded.

Plussat: Tonight Shows Enviroment - family time and party time.

Miinukset: Beverages sometimes are not good in all inclusive.

Plussat: We loved everything about the property!!

Miinukset: The kids didn’t enjoy all the walking we did:-)

Plussat: All nice people

Miinukset: Waiters at beach works to hard need a little help but she did great

Plussat: Friendly staffs, very comfortable rooms, great location!

Miinukset: I liked everything.

Plussat: Most of staff very friendly Hotel takes care about seaweed Decent food Nice gardens

Miinukset: Family zone very busy The hotel rather should be marked as for adults only as many facilities are adults only Breakfast facilities should be clean

Plussat: Loved the staff. They are the best. The location is nice, right at the beach.

Miinukset: It is very dated, needs update. Dinners were good but breakfast buffet is not up to standard.

Plussat: The resort is nice kept, the garden and pool areas are very clean and everything seems to work the way the are supposed to. The food in the main restaurant is was good, lots of choices and they look fresh. I liked that i did not fell obligated to tip people all the time, like in some resorts in Cancun.

Miinukset: When i got there they told me i got an upgrade on my room with a pool and jacuzzi, but in fact i got an older room, connected to the room next to me. There was NO acoustic isolation between the two rooms and in that room next to mine there was i child crying and playing all day long and i could not sleep or relax in peace! It sounded like the kid was in my room!! Very uncomfortable, since we were a couple in honeymoon mode. I think a resort that size should be more professional deciding where to put each type of guest. Maybe they should put in those "haciendas"only groups traveling together. The second night there was a wedding from someone in the same "hacienda" as mine, so after the party they were doing there own little private celebration, the whole family and friends in the pool playing and talking..... So we were not comfortable to use the balcony, pool or jacuzzi in the outside area. ( Haciendas are little groups of apartments sharing a balcony that becomes a private patio, with a small pool and a jacuzzi, it's like a home sized balcony with pool and jacuzzi), very intimate area. We felt like we were outsiders. Felt like everybody in that hacienda was from the same group, but us. When i was there the beach was full of seagrass, so i was disappointed as well, but that is not the resort's responsibility i guess.

Plussat: It is the worst hotel in playacar

Miinukset: It is the worst hotel in playacar

Plussat: Everything.

Miinukset: Nothing.

Plussat: Food was decent. The beach area was good. For a wedding or party with a big group it can be fun.

Miinukset: The only name brand alcohol was Captain Morgan’s. Food was decent, but mostly salty, processed food. If you want to eat and drink non-stop, then this place offers plenty of that, but next time I’ll get a nicer hotel and buy my own drinks.

Plussat: the wedding on the beach

Miinukset: The beach was full of seaweed and the water was rust color with too much seaweed to go into the water, for a beach resort if you can go into the ocean why go. also the food overall was always cold and poor quality. If I booked it directly with Amex would be requesting a refund for the stay.

Plussat: The beach is awesome.

Miinukset: They try so hardly for you to purchase a vacational membership. The hotel is big but most of the areas are for residents....just a little ver far far far away foe family.

Plussat: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Miinukset: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Plussat: Architecht’s mindset to build such a nice structure with so huge spans in ocean fronts

Miinukset: Horrible check in stuff. Slow and considering the number of rooms there are really too little checking and check out members

Plussat: We stayed at the Hyatt for a Night before moving on to Tulum... Shame we could not stay longer... the stay was great, the food was amazing and the service exceptional.

Miinukset: I dont think I would have changed anything

Plussat: Nothing to be like , total ripped off . Millions of hidden charges , if you don’t care about your Money that’s the best place to empty your credit cards . We will now take legal action .

Miinukset: Nothing to be like there , just ripped off us and never refund our deposit . And advise the issue is from our bank !!!

Plussat: This is really a grand hotel with a beautiful open architecture and an outstanding location, just 5 mn away from Playa del Carmen 10th Avenue, center of day and night activity. Our "Ocean View" room was very nice and spacious with a beautiful, well-equipped bathroom. The equipments are top of line with a number of swimming pools. Superb buffet breakfast. All the staff we dealt with were nice and helpful.

Miinukset: A few details left us a bad taste, and seemed a little "cheap" in this kind of hotel. Even if you pay around 450 US$ per night for your room (taxes and service included), parking your car will cost you 200 pesos per day (abt 10 US$)... I must say that they finally did not charge us for parking after I expressed my disagreement. You want a "palapa" (kind of tent for two) at the pool side? You will be charged 95 US$ per day (tax included or not, we will never know...). As everywhere in the Mayan Riviera, you often have the impression to be a "milk cow"...

Plussat: The staff were very friendly, the buffet breakfast was great.

Miinukset: The noisy day club next door and construction next door was very noisy.

Plussat: The property is beautiful and staff is amazing

Miinukset: The room and the staff. Always friendly.

Plussat: The original booking fee of £764.00 end up to nearly 1350.00 and still they didn’t refund our 760.00 deposit and they just pass our email to each other .

Miinukset: The hidden charges is that much do you can’t remember what was like about this property . I hate been rip off and never visit this hotel again .

Plussat: Had a great time- attentive staff-

Plussat: Good set up and facilities

Miinukset: Service is average

Plussat: The property itself, the staff, the location!!!

Miinukset: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Plussat: The hotel is really nice.. great location and breakfast is delicious.

Plussat: Everything

Miinukset: Tiles was always slightly wet from humidity

Plussat: Location, cost, balcony view.

Miinukset: A/C did not work properly

Plussat: location is perfect and room was perfectly clean and nice

Miinukset: WiFi was only good in the lobby

Plussat: Room was small but clean with a mini fridge.The only problem was the air conditioning would run for a short while and cut off. Staff was great.

Miinukset: Air conditioning

Plussat: - This little hotel surprised us. It has so much attention to detail. It’s clean it’s has a lot of decoration everywhere (rooms and lobby). Hammocks on the roof. - staff was very friendly, kind and helpful. They even offered us a shower and luggage stowage before the check in time. Special thanks to Jorge and Enoy who were very nice. - free beach towels and free access to various beach clubs.

Miinukset: WiFi could be better.

Plussat: A lot of fun activities daily, great staff and comfortable room with the best view. Definitely will go back for another experience.

Plussat: The staff is amazing, particularly Artemeza from the front desk who always has the most wonderful smile and attitude, also Humberto. Amazing staff and certainly we were impressed with the professionalism displayed by all. I strongly recommend the hotel.

Plussat: I liked that our room was very clean and had a hammock on the porch. It was a very nice ambiance with all rooms surrounded by greenery. They seemed to always have activities going on at the "music entertainment pool". All the staff was very nice and gave great advice for walking around playa. I felt very safe the whole time. Being 2 female friends who came on vacation I knew to be cautious and somewhat what to expect being to Cancun area before. But I had never been to playa so when the lobby staff gave great advice on what to expect from vendors and what to stay away from when walking about 15 minutes to the 5th avenue plaza I felt a lot better.

Miinukset: I didn't like that you were not allowed to get alcohol before 11am. We aren't crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open until 12pm. Also, I didn't like how you could only eat at the buffet and the other 2 restaurants were reservation only. We were there 5 nights and only could get into one of them. This made it stressful to get up really early to try to beat people in line and hope you made the cut.

Plussat: Everything about this property was great!! I would definitely stay here again!

Plussat: Localization - on the beach Not crowded (we were in July) Very nice and helpfull personel!!! Good food Clean and tidy

Miinukset: Loud music at the main pool most of the day. This was very annoying. I had the impresion that only few guests enjoyed this.

Plussat: The best party about the property is that when we got there they had lost our reservation so they upgraded us to the place next door for the night.

Miinukset: This place is very, very loud. There is constantly a party going on at the pool during the day and at night a party going on at the theater. The worst part about this place is the fact that they don’t have actually roofs, so you can hear people walking by on the phone. The room next to you if also loud. If they cough, you hear it. The place is nice, but over all it’s very budget. The food is terrible! Worst Mexican food I’ve ever had. The Asian food was a joke. So was the BBQ. If you’re traveling on a tight budget stay here. But if you can afford to spend more don’t Stay here. Also the beach is super gross. It’s covered in algae. To the point that you can’t even get in the water. Don’t stay at a resort in this area of Cancun.

Plussat: Staff and activities

Miinukset: The room is small but we didn't fprnd much time in it. Internet is not included. You just buy it.

Plussat: The room has a strong musty smell and bugs on the bed. I asked the front desk if they could change the room however did they not have any rooms available. An upgrade room was given to us the next day and was pleased with the accomodations. The pools and beach were well maintained. Overall the resort was in great conditions.

Miinukset: Food & buffet options

Miinukset: Room was too warm. I complained the very first night. Every day I was given a different reason for the problem and an assurance that it was going to be corrected. Problem was never fixed. Of all the reasons I was given the most insulting one was that they were concerned that I would get a heat stroke if the room was too cool in comparison to the brutally hot weather outside.

Plussat: Everything else.

Miinukset: I don't like that they want to charge me 35 dollars each person for WIFi. It should be included in a all inclusive hotel.

Plussat: The hotel grounds are kept immaculately. Our room was extremely comfortable and the variety and quality of food was great. Restaurant and Bar staff were all extremely polite, helpful and attentive.

Miinukset: The hotel invited us to a breakfast at their sister property where we would receive tickets to visit Tulum as a thank you for going and we were asked to bring credit cards to show what type of cards we held to be entered into a bonus prize draw. We were told that this was to show us what one of their 5 star properties was like to try and entice us to book there if we returned to Mexico. This was all a scam. Upon arriving for our breakfast, our credit card details were taken, we were quizzed on personal details such as our income (which we refused to disclose) and upon questioning the staff were told that we were about to enter into a minute sales pitch for membership/timeshare. I did not like that the hotel tried to deceive us in this way and did not approve of the pushy sales techniques. The Hotel evening entertainment was also not great.

Plussat: The location is perfect. 15 min walk along the beach to 5 th Ave. $7.00 US cab ride. Allegro has the biggest, nicest beach front along that walk. The entertainment team was energetic and a lot of fun. The food was excellent every day and night.

Miinukset: I cannot think of anything not to like