Playa del Carmen hotellit lähellä Playa principal de Playa del Carmen

Plussat: The customer service was very good especially at the bars. Food was very good.

Miinukset: Too many rules. Not enough staff. Not enough service in some places. Shows just ok.

Plussat: The landscaping, our housekeeper, and bar staff at the pool.

Miinukset: ANTS IN ROOM & BED, poor customer service from management, staff with bad attitudes (that expect tips for lousy service), terrible food at buffet (we got food poisoning), crowded beach, old rooms. I've had better experiences at hostels in Tijuana.

Plussat: The pools were great and the beach was beautiful. The beach is a very short walk from the hotel so don't let that discourage you. Food was great, especially compared to other all inclusive hotels I have traveled to in the past. Staff are very friendly!

Plussat: The location

Miinukset: Need more diverse food in the dinner buffet. They served the same menu every day.

Plussat: The rooms were clean and quiet. We were in a room with two full size beds with 2 adults and 2 kids (10 and 11) and the room was enough space. The resort is very large and the staff is friendly - especially if you tip - a bit less so if you do not. Our kids enjoyed the activities at the pool and the shows in the evening.

Miinukset: The front office staff and the bellmen could explain the resort and its amenities a bit more upon check in. You basically need to discover things on your own. The food in the restaurant was average - many things became stale or overcooked when sitting under the heat lamps.

Plussat: The resort was very clean, and the drinks were well made.

Miinukset: The size of the riu isn't well represented in pictures. This place is massive and crowded. It was a five minute walk to the lobby and a fifteen minute walk to the beach. Unless you get up early and snag a chair at the pool, there won't be any available. The crowds at meals were overwhelming and rude. The single king room was actually two double beds pushed together with scratchy sheets. All in all I was very unimpressed with this resort and will not be returning.

Plussat: Being able to go to other Riu Resorts properties in the area

Miinukset: The wild animals roaming freely

Plussat: Everything! Super clean, food was excellent, beach had some seaweed but not bad at all. Staff was super attentive. We were always greeted with smiles. The grounds are beautifull. Tranquil! We absolutely loved this resort. Oh, and drinks were great!

Plussat: The service is great!

Plussat: Quality of food, friendlyness of stuff, great service and hospitality, room service, location at the beach.

Miinukset: The interior of the room had its best times quite some time ago.

Plussat: I liked everything. We were coming from Tulum and a not so good hotel and we drove that day a lot so we came to the hotel very sweety, we were received with a fresh towel and champagne. We were immediately check in and the reception placed a reservation in the stake house grill right away. Our room was amazing. The food on this resort will blow your mind my favorite was the carpaccio appetizer from Palazzo and the menu from Ventanas everything. I hate buffet food but here the food is fresh and cooked to excellence and the drinks keep coming. The staff goes above and beyond for you. The property is in one of the most beautiful beaches of Playacar.

Miinukset: Nothing

Plussat: I love this place. Best resort ever! It exceeded my expectations!

Plussat: The beach

Miinukset: Where do I begin...I've stayed at multiple all inclusive properties so I felt that my expectations were realistic. My mother and I were traveling to look for wedding venues for my upcoming wedding. This resort was such a disappointment. The checkin service took an hour and we did not receive any orientation to the resort or information on activities for the week. We were told that our reservations were pre-booked to all the restaurants for 8:30 PM and we could not change it when we asked. The Italian restaurant was closed for the entire stay. I was traveling with my mother and we requested double beds, none were "available" yet the resort felt empty. The water in the shower was COLD and when I called to ask about it, they said they were sending someone to the room to check it out... they never came. Then the next day, they wouldn't move us to a different room because they "fixed it." The water was only ever tepid at best. My mother and I washed our hair in the sink. The TV only had 2 channels that were English speaking and no option for movies for us to have a girls night in. They also allowed people to bring their own music to the small pool and blare it. My mother and I love music but the type of music playing wasn't the most appropriate and did not help relaxation. The best part about this place was the location. The beach was beautiful. My recommendation is that you find someplace else to stay nearby because this place was dirty, old, without good service, and a huge disappointment.

Plussat: Wonderful staff. The food was very good at each of the restaurants. Pools were great and the beach was wonderful.

Miinukset: Evening entertainment was a little lacking.

Plussat: Great property, food, location, staff. Nothing to fault really from our 3 night stay

Plussat: Rooms are beautiful. Luxurious Linens and toiletries

Miinukset: Food and check-in and check out service.

Plussat: The bed was extremely comfy we couldn't fault anyone or anything

Miinukset: Air conditioning could have been a bit stronger

Plussat: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Miinukset: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Plussat: Our first impression when we arrived at the hotel was 'WOW!!!! Everything! Location, views, staff, food, the rooms.

Miinukset: Nothing. The beach is a bit merky from seaweed problem they have but this is not the hotel's fault. You could still swim in it or go down a bit further to other hotel beach front and swim there because they have people clearing the seaweeds all day from their beach front. The hotel pool was awesome!!

Plussat: We stayed at the Hyatt for a Night before moving on to Tulum... Shame we could not stay longer... the stay was great, the food was amazing and the service exceptional.

Miinukset: I dont think I would have changed anything

Plussat: The staff is really nice and friendly. The pool is big and clean, the room was very big and clean . The breakfast is really good and the restaurant in the hotel was highly recommended

Miinukset: The location of our room (left side of the hotel) was very noisy, since 8am until night time there is loud music all day long it bothered us a lot. The music wasn’t from the hotel, there is a beach party club right next to it. The air conditioning wasn’t working on the first day and the toilet (the water didn’t flush) but they fix it all quite fast.

Plussat: - Breakfast: Lots of sweets to choose from and omelets made specially for you - The crew is very kind and lovely: Blanka and David. Saved the place from horrible review - Beautiful place - Amazing pool - Good Gym

Miinukset: -Honeymoon: Didn't do anything for our Honeymoon. It was our first drop when reaching to Mexico, our start of our trip. -Room: The room was located in lower floor, even though we paid for ocean view room. We asked to change and they did - the only problem it was to a room with family which a little girl screaming (horribly) for 24/7. I thought only adults will be in that resort and for sure the higher floors. The smell was not good -Service: Asked to stay another night - no breakfast (screaming family just left), but they wanted to charge us an amount which was half a price of 3 nights (breakfast included) !! - Breakfast: Was good. Not that much of salad variety but done very well. There were mosquitos in the salads vegetables and all over the dinning room. I asked them to replace it in the buffet, but they just brought another piece with mosquitos =/

Plussat: Staff was very friendly.

Miinukset: Three days of constant construction from 8 am to after 6 pm. Could not rest in our room during the day due to noise: electric saw, pounding, hammering, people yelling, whistling at workers...It made it unpleasant. We were moved on Thursday, 9/12/19 after 6 pm to a different room and checked out Saturday, 9/14/19 at 7 am.

Plussat: View, service

Miinukset: Adjacent to the hotel took place regularly from the early afternoon until the evening for a noisy party which is not connected to the hotel but shook the rooms with unbearable decibels. The rooms are not acoustically insulated and it was impossible to rest in the room during these hours

Plussat: The property itself, the staff, the location!!!

Miinukset: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Plussat: Very good hotel - with nice pool and nice atmosphere. Helpful and friendly staff.

Plussat: Outstanding property and location. Everything was spotless, room was big and comfortable. Food was great, incredible breakfast

Miinukset: NY food prices in Playa del Carmen. The breakfast for two cost me about $65. It was outstanding though.

Miinukset: Room service was not consistent. There were day they did not service the room properly

Plussat: Fantastic building in a fantastic location.

Miinukset: The room was wet due to the humidity.

Plussat: I liked the beach and location

Miinukset: The location of the room was awful the room itself need a little updating the hotel as well the buffet was awful as well as the drinks lunch was the absolute worst

Plussat: Friendly staff

Miinukset: Check-in was horrible ! I had to wait ~45 minutes for my turn to check in !! If you arrive after 12 hours flight and still need to wait for your turn because there are only 2 employees working you would as well be annoyed. And to help things out, the lobby has no air conditioning and is very hot and humid. My girlfriend got seriously beaten by mosquitos (what a way to start a holiday there

Plussat: A lot of fun activities daily, great staff and comfortable room with the best view. Definitely will go back for another experience.

Plussat: I liked that our room was very clean and had a hammock on the porch. It was a very nice ambiance with all rooms surrounded by greenery. They seemed to always have activities going on at the "music entertainment pool". All the staff was very nice and gave great advice for walking around playa. I felt very safe the whole time. Being 2 female friends who came on vacation I knew to be cautious and somewhat what to expect being to Cancun area before. But I had never been to playa so when the lobby staff gave great advice on what to expect from vendors and what to stay away from when walking about 15 minutes to the 5th avenue plaza I felt a lot better.

Miinukset: I didn't like that you were not allowed to get alcohol before 11am. We aren't crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open until 12pm. Also, I didn't like how you could only eat at the buffet and the other 2 restaurants were reservation only. We were there 5 nights and only could get into one of them. This made it stressful to get up really early to try to beat people in line and hope you made the cut.

Plussat: Everything about this property was great!! I would definitely stay here again!

Plussat: Localization - on the beach Not crowded (we were in July) Very nice and helpfull personel!!! Good food Clean and tidy

Miinukset: Loud music at the main pool most of the day. This was very annoying. I had the impresion that only few guests enjoyed this.

Plussat: The food was excellent, the beach was very nice and good entertainment

Plussat: The best party about the property is that when we got there they had lost our reservation so they upgraded us to the place next door for the night.

Miinukset: This place is very, very loud. There is constantly a party going on at the pool during the day and at night a party going on at the theater. The worst part about this place is the fact that they don’t have actually roofs, so you can hear people walking by on the phone. The room next to you if also loud. If they cough, you hear it. The place is nice, but over all it’s very budget. The food is terrible! Worst Mexican food I’ve ever had. The Asian food was a joke. So was the BBQ. If you’re traveling on a tight budget stay here. But if you can afford to spend more don’t Stay here. Also the beach is super gross. It’s covered in algae. To the point that you can’t even get in the water. Don’t stay at a resort in this area of Cancun.

Plussat: Staff and activities

Miinukset: The room is small but we didn't fprnd much time in it. Internet is not included. You just buy it.

Plussat: The room has a strong musty smell and bugs on the bed. I asked the front desk if they could change the room however did they not have any rooms available. An upgrade room was given to us the next day and was pleased with the accomodations. The pools and beach were well maintained. Overall the resort was in great conditions.

Miinukset: Food & buffet options

Plussat: Everything else.

Miinukset: I don't like that they want to charge me 35 dollars each person for WIFi. It should be included in a all inclusive hotel.

Plussat: The location is perfect. 15 min walk along the beach to 5 th Ave. $7.00 US cab ride. Allegro has the biggest, nicest beach front along that walk. The entertainment team was energetic and a lot of fun. The food was excellent every day and night.

Miinukset: I cannot think of anything not to like

Plussat: the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!

Miinukset: The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!

Plussat: The staff is awesome and friendly. The beach is clean, food, bar and activities are perfect. When I come back to playa del Carmen I’ll definitely go back there

Miinukset: That would be great if we have some sea food in the daily menu

Plussat: The people where lovely the hotel out door scenery was amazing the staff were friendly and professional service was excellent.

Miinukset: My room stain sheets and chair cushions leaking air extractor tapping fan no Internet connection main door handle falling off slippery floor tiles

Plussat: Great location, Attentive staff and Cold AC.

Miinukset: Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.

Plussat: The jungle effect!

Miinukset: The water in the bathroom was not very hot!

Plussat: Lovely environment and friendly staff

Miinukset: Nothing to dislike

Plussat: I like the feel of this resort, it feels like you're in the rainforest. Even though the place looked huge on the map the walking distance from one side to the other is short. The food was great as well as the customer service at times. The beach was clean and the water was nice and warm. It didnt feel too crowded and the servers were always happy to serve you.

Miinukset: There was a lack of charging stations in the room, there were only 3 plugs in the room so charging 3 phones was an obstacle. The shower was falling apart and we requested them to fix it or change rooms, they said they had fixed the shower, but the shower started leaking again. After complaining for a while to the front desk we finally got moved to a better room. They apologized and sent wine & a treat which was a nice gesture. The resort is really secluded from the main road, so it took like 15-20 minutes to get out of PlayaCar. The vacation club is very sneaky about their ways, but they do offer good discounts for their presentations so it might be worth it if you wanna save $$$- but be careful to fall for their tricks. Sometimes things that sound too good to be true, are actually too good to be true.

Plussat: Great clean beach and awesome location

Miinukset: The restaurant food and service

Plussat: Aesthetics were incredible, very pretty and good layout and spaces. Comfy rooms, strong drinks and very friendly staff. I wouldn’t stay here again but did still enjoy my overall stay.

Miinukset: the food is atrocious! I don’t have a hugely refunded palette, I’m not picky and usually find most places good but this was beyond terrible even for me. Bland cold flavourless poor options across the board, shame really.

Plussat: Staff

Miinukset: Todo

Plussat: Loved the beach low water current The suite upgrade was amazing Weather was perfect

Miinukset: It would of been better if they had an all inclusive plan

Miinukset: Too much Noise early in the morning with very few guests awake 830 am. They started games in the pool and announcements not caring for the 90 % of others guests sleeping

Miinukset: I didn’t like the beds they were very hard and the room was way too humid