Playa del Carmen hotellit lähellä Playa principal de Playa del Carmen

Plussat: Everything!! The food, the activities, the kids club, the hotel itself, but above all- the amazing staff!!

Plussat: - The resort is located directly on the beach and has a beautiful tropical garden with animals. - The pool was spacious.

Miinukset: - We didn't have an incredible experience with a couple of staff members who were unhelpful and sometimes downright rude. - The quality of the food was poor and at the best times below average even in the restaurants where we booked dinner. - The quality of the alcohol was poor. - There seemed to be constant exception to the all inclusive stay which were quite restrictive. - The rooms were quite aged and even the bed covers were old and scratchy/itchy.

Plussat: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.

Miinukset: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

Plussat: Great pools, opportunity to get a Bali bed for free if you get up early enough.

Miinukset: The only A/C's areas (outside of some of the a la carte restaurants) were my room and the sports bar next door. Also, the app is useless for making dinner reservations.

Plussat: Living in the forest is awesome! Animals is everywhere.Kids love it. The buffet is great. The staffs is very friendly.

Miinukset: The fridge in our room does not work.

Plussat: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.

Miinukset: Nothing I would change

Plussat: The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.

Miinukset: A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.

Plussat: The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!

Miinukset: This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.

Plussat: Very family and kid friendly, food was great.

Miinukset: No elevators, making it a little difficult when you have to get around with children and a stroller. Food at the buffet was always good but never really warm when served.

Plussat: The location and the beach were terrific. Staff was very nice and attentive, especially at the various restaurants. The variety, quality, and presentation of meals, outstanding. The restaurants excellent.

Miinukset: The concierge assigned to our building was not very efficient (forgot to make a couple of reservations that we needed) but other staff members made up for this.

Plussat: Great Location and Beach, nice property and rooms.

Miinukset: High Focus on US tourists, unauthentic taste of food and preferred treatment for US tourists, Dinner time to be reserved with only very early and late options if reservation is not done days or weeks in advance , but empty tables in the restaurant all the time. For example only available time at Palazzo was 10pm, but then we were the ONLY one in the restaurant and it closes at 10.30, so you are always in a rush to eat and order. Happened very similar the evening before in the Asian as well. Absolutely not understandable and not reflecting the standard the Hotel has. Breakfast and dinner at Mexican Restaurant have been far below expectations on the usually great Mexican Cusine. I would strongly recommend to stay more authentic there.

Plussat: We visited The Royal Hideaway (RH) for our honeymoon and stayed for 5 full days. Family and close friends recommended we stay here and wow... we are so glad we came. Our expectations were exceeded in terms of amenities, staff, food, provided activities and entertainment. After staying here it makes sense why we have run into so many people who have been here multiple times (one couple had been here 11 times!!!). The RH is very intimate with lots of friendly guests here from all over the world. Also we LOVED the Mexican Fiesta dinner on Wednesday night. The dancers were amazing, the food was incredible (we found out the head chef here has a few Michelin stars, so cool!). When you come here make sure you ask for Alejandro to wait on you at the hibachi/ sushi restaurant, Azia. He is the best waiter I have ever had (in both America and abroad) so knowledgeable about the menu, super friendly, and phenomenally professional. Also, our hostess at Spices (her name is Karla) was so great. She has such a sweet spirit and was so kind to my wife and I.

Miinukset: It would be really helpful if the Royal Hideaway provided a recommended tipping guide for guests during their stay. Although RH is all inclusive, we like to tip the staff members (room service, housekeeping, concierge, wait staff, bartenders, etc.) but there isn’t any reference guide as to how to go about doing so. We really enjoyed the amazing service and would love to be able to award such service for a job well done. Being from American, it is hard to know if the money being tipped (for instance $1 USD per drink at the poolside bar) is a good tip or not. We would love more activities to participate in. We did Salsa dancing one day, rode bikes, and used the free snorkel gear for the allotted hour. More couples classes would be great!

Plussat: The room, facilities, beach, food.

Miinukset: The concierge was never around. Our villa had none and they did not tell us. Reservation only dinners but without a concierge we could not get them. We also requested ground floor six months in advance and paid to upgrade due to my husband having knee surgery and they did not honor. He ended up having to see a doctor in town! The front desk staff is unresponsive and have poor communication skills!

Plussat: All staff are super friendly and helpful throughout the resort. The wait staff were absolutely amazing tending to guests both on the beach front and poolside, and the food was great!

Miinukset: It was sometimes difficult to connect with the villa concierge who books in dinner for you, especially when you're on back to back day tours that require you to be picked up prior to the start of their working hours and return once they have left for the day.

Plussat: The staff goes above and beyond to make sure you are enjoying yourself and get the most out of your stay. The entire location is beautiful and never seemed over crowded.

Miinukset: It only happened once but a restaurant was short staffed for a night resulting in a extremely long dinner service that prevented us from other activities planned for that night.

Plussat: Many Thanks to all staff! Our vacation was very great! And location is good. Will recommend to all friends.

Miinukset: Some representatives need to practice English more, but it’s not a problem

Plussat: Very high class experience starting as soon as you pull up and the bellboys come out to open your door. Facilities are nice. Pools are pretty good. The restaurants are pretty good especially those with a more formal dress code. There is a very nice beach that they keep clean with equipment. They must make their own ice cream. It is really good.

Miinukset: They don't seem to be able to cook an egg properly. The breakfast and lunch buffets are barely average. I would expect better for the price. Also the service at lunch and room service was always slow for us. We are talking 25 minutes for a lunch order and 40 minutes to get room service to bring ice cream. On cooler days the "hot pools" just aren't warm enough. The small pools by the sand and the pool closest to our room were not kept clean.

Plussat: Everything! Property was very clean. The food was very good. All of the staff were friendly and helpful. We really had the feeling that it was important to everyone who worked there that we had a great time. The Animation team are the crew who run the activities during the day and the shows and dancing at night. There are a few that we feel need special acknowledgement as they really contributed to a great vacation: Kimberly, Carla, Roberto, Mateo, Ernesto, and Paola. I also want to give a special thank you to Luis my favorite bartender and Emanuel who took us out on the little catamaran.

Miinukset: The beds were comfortable but it would have been spectacular if the beads were sumptuous.

Plussat: The hotel and staff were really nice, very helpful. Very relaxed atmosphere and I would return.

Miinukset: I liked it all !

Plussat: The staff was really nice. The activities were a lot of fun. A lot of food choices.

Miinukset: Very difficult to be able to dine at one of the restaurants. Wi-Fi doesn’t work properly.

Plussat: good value for money, nice pool and beach. OK bed. Food is also good value for money.

Plussat: The staff. Especially: Entertainers - DIEGO!, Veronica!, Piero, Roberto, y Kimberley Concierge - CHRISTIAN! y Luis Bartenders - Luis, Manuel, y Roberto Breakfast and Lunch - Ismael

Miinukset: The food, edible but not great

Plussat: No dicen los horarios de desayuno , y te quitan la comida si el restaurante cierra , no importa si estas adentro

Miinukset: Los gerentes deben dar el ejemplo , para que el servicio mejore.

Plussat: The appreciated the attention to details in many ways. Clean restrooms, ease of getting anywhere with a short walk, food especially the pizza and Italian and Japanese restaurants, plenty of beach chairs, the staff clearing cups and dishes instantly and location.

Miinukset: Could use cushions in all the chairs in the main courtyard.

Plussat: Great sand beach Lots of beach chair Cleaning staff work diligently to keep the hotel clean Mediterranean Restaurant at sister hotel Wyndham Maya was great.

Miinukset: Only one shallow, kiddie pool Trying to get specialty dinner reservation was like pooling the teeth. Surprise checkout charge of environment fee and guest room safe usage Can't resolve any issues with front desk. They don't reason with you and just dictate. Manager not available even at 4PM on weekdays.

Plussat: Cleaning Bed quality Linen quality Breakfast

Miinukset: * People at the reception not very welcoming * People working at the bars with a close face , not happy and wanting you to know they are not happy * Bad drinks ; if you are not a member (whatever that is) you get the worst from the worst drinks * Prices of trours inside the hotel costs twice more * No parties directed to young people or couples just to old people. * If you are not a member you can’t even drink the most basic of drinks like Red label or Absolut Vodka in that sense It’s not All Inclusive, it’s all the worst drinks included. * Not enough beds to stay in the pool , like impossible. * No service of drinks in the beach area (beds) of the hotel. * Store in the hotel extremely pricy * The shampoo smells like swamp * Low quality deserts in the restaurant area * There’s a second restaurante ( again only for members ) that looks like the reception of a funeral. * No music in general, no music in the bar area, the restaurant or the beach, a chill out music would go well * No real coffee machine in the breakfest just that soluble coffee , it’s 2020, get a real good coffee machine please !

Plussat: Great staff.....great activities. Edgar, claudia, veronica, piero excellent. .breakfast buffet really good.

Miinukset: Needs face lift beds pillows really hard and saggy at least in the room I was in.

Plussat: The staff and the location

Miinukset: The noisy from outside the room at every hour of the day and night

Plussat: We really enjoyed our stay at this resort, but the main thing we enjoyed is we were able to walk to the sister resort. We had double the restaurants to try and double the fun activities to participate in. We paid for one resort and got to enjoy two.

Miinukset: Our stay was great, but there was one thing that threw us off and that was they didn't have wash clothes. I wish this was something we knew a head of time because we would have brought our own. We had to use towels to wash our face and bodies.

Plussat: the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!

Miinukset: The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!

Plussat: The location and the jungle style. It is like a little village, everyone is super friendly. You can watch the sunrise from the beach/restaurant. Absolutely fabulous beach front. Loads of activities if you are up for them. Otherwise you can just relax.

Miinukset: There could be more vegan options in the food selection.

Plussat: Loved the jungle atmosphere!! Enjoyed the pools, unable to use the beach due to strong winds and dangerous waves -Red flag conditions. Wished I would have known earlier that sister resort, Reef Cocobeach had calmer water - would have spent more time there!! Food was very good - meat entrees in the buffet restaurant were average. Will be back!

Plussat: The place was cousy and the beach was great.

Miinukset: Limited internet connectivity with limited devices. It is unforgivable that in 2020 they still try to get more money for basic internet.

Plussat: Great location, Attentive staff and Cold AC.

Miinukset: Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.

Plussat: Location to beach, atmosphere, grounds, service.

Miinukset: Dangerous steps, lighting,food choices, entertainment venue

Plussat: Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER

Plussat: Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money.

Miinukset: Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.

Plussat: The room at the hotel was very clean and well kept. Also, the grounds that the hotel are set upon are utterly stunning. The walks between buildings are full of trees and lanterns lit up at night, the pool and restaurants have beautiful views and the pools are fantastic. The hotel is located in a gated community which is guarded by security at the entrance and exit. The majority of the surrounding buildings are also hotels or vacation rental homes. You are only a 10 min walk from the ferry to Cozumel and the rest of the attraction of PDC centre. There are plenty of shops, bars, restaurants and clubs there if you choose to check them out. The Italian restaurant on site had by far the best food and we ate there 3 nights in a row. There weren't long waiting times at the bars for drinks and the staff were more than happy to russle up all kinds of cocktails. They were also very attentive in the mornings and afternoons during meals. There is a coffee station and ice cream parlour set up between 4pm-6pm everyday and they make great coffee with liquor if you like. I'd recommend a Mayan coffee!! The hotel had amazing facilities. The gym was clean and comprehensive, the pools were large and one had a fun pool bar. They also did activities in the pools occasionally. There were 2 beach volleyball courts for customers to use and 2 ping pong tables. In the upstairs bar there was a foosball table and 2 pool tables all free of charge. We had rented a car and there was always a space for us not far from reception.

Miinukset: The drinks were a little weak but usually staff would make them stronger if asked otherwise you could always order another! Food at the buffet was a gamble, 50% of the time it was very appetizing. The Mexican restaurant on site wasn't all that much better. It felt like the food and drinks were really working on a budget which was a shame. Our room was at the back of the property and although the room size was lovely, there was noise on a couple of nights at 12am ish from a truck either making a delivery or clearing the rubbish that woke us up.

Plussat: Loved the beach low water current The suite upgrade was amazing Weather was perfect

Miinukset: It would of been better if they had an all inclusive plan

Plussat: My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.

Miinukset: Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!

Plussat: Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel.

Miinukset: The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.

Plussat: It has a great location Ado bus station is too close by walk ( max 300metres ) Cocobongo clup is on The left side of hotel 5th avenue is on The right side Clean rooms

Miinukset: If u want to use this hotel it wont be a good idea because This hotel is So close to all of The popular clubs, restaurants

Miinukset: Service bad in night!

Plussat: Beautiful room

Miinukset: Loud music and people every nicht all the time - Impossible to sleep

Plussat: Location

Miinukset: Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.

Plussat: Very tired and seemingly uncared for. For $25 more per night there are MANY newer, fresher much more “in” hotels in the area where service and comfort meet. It was a place to stay. Period. You can do a lot better in Playa than this uncared for place. Good caring service doesn’t cost a hotel anything...Clearly this establishment’s owners don’t buy into this. It’s evident. Housekeeping and Doormen were the only pleasant team members at InFashion Hotel and Spa.

Miinukset: Where do I begin....

Plussat: Location

Miinukset: Salt water in the shower and tabs!!!!!

Plussat: LOCATION, FRIENDLY AND ATTENTIVE STAFF.

Miinukset: During the evening and into the night, the clubs across the street, the music was extremely loud.

Plussat: The location, room, comfort

Miinukset: The only issue was the wifi that didn't work inside our room.

Plussat: I like the spacious room, and soft bed.

Miinukset: I can imagine that when they have opened this hotel it was one of the top 10, but unfortunately they didn’t spend a penny to make the money again.