Playa del Carmen hotellit lähellä Playa principal de Playa del Carmen

Plussat: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.

Miinukset: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

Plussat: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.

Miinukset: Nothing I would change

Plussat: The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.

Miinukset: A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.

Plussat: The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!

Miinukset: This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.

Plussat: Fantastic Service, Amazing beach and poolside. Great overall experience! Great location to Playa Del Carmen.

Miinukset: None!

Plussat: The staff was very friendly and always there to try to help.

Miinukset: The rooms where old and the entire property did not live up to the Riu standards.

Plussat: The food, service, entertainment, and employees were all very good. They are respectful, courteous, responsive, and friendly. They made our stay very welcoming and comfortable.

Miinukset: We had a small ant problem which resulted in them getting into our luggage and clothing.

Plussat: The staff is amazing. They made sure our trip was fantastic. Resort is very well kept and clean. The food was wonderful, and fun theme's every other day..

Miinukset: If you want to be close to the beach, this would be the only flaw.. I did not mind taking the shuttle to the beach club (which by the way is amazing as well). The shuttle was on time every time, and went to the beach club and shopping area at 5th avenue

Plussat: The entire layout is pleasant

Miinukset: The internet service is only free at a certain area, does not available at my room.

Plussat: Great sand beach Lots of beach chair Cleaning staff work diligently to keep the hotel clean Mediterranean Restaurant at sister hotel Wyndham Maya was great.

Miinukset: Only one shallow, kiddie pool Trying to get specialty dinner reservation was like pooling the teeth. Surprise checkout charge of environment fee and guest room safe usage Can't resolve any issues with front desk. They don't reason with you and just dictate. Manager not available even at 4PM on weekdays.

Plussat: The beach!!

Miinukset: The staff, the service, the restaurants... Horrible!!! Everything is No with them. It doesn't worth it! A lot of money for only having a bed cause everything else sucks!

Plussat: Pros: Very friendly staff, great location, nice rooms, good breakfast and good price! Cons: No internet in the rooms, which for us was very important!

Miinukset: Wifi is very bad

Plussat: Staff was prompt to correct issues

Miinukset: Would of liked a little more excitement going on balcony with pool ementies, but then I can understand time period of my stay.

Miinukset: If you are looking for a disgusting two star motel, that has the trashiest, dirtiest drunken and loud slobs around, you've found your place. This is at best a 2 star motel. For how much they charge, this is despicable. The hair dryer is the ones on the wall you would find in a 2 star motel, all bathroom toiletries are unuseable and smells really gross. The bed is hard, uncomfortable and wrapped in plastic. There are weird stains on some of the pillows that was really disgusting. There IS no service, and it's really bad when they tried. Management must be awful. Every single time I've asked them to clean the room they had not, and house cleaning managed to try to come into the room to clean every single day for the week i was there for the 3 hours during the day I am actually in the room, all at different times, it's actually remarkable that they managed to do that. Hotel WILL CALL PRIOR TO CHECK OUT TIME TO BOOT YOU OUT. It's very possible that there are prostitutes at this hotel or this is the hotel that local mexican men bring their low end escorts to. Also very dishonest, tries to charge 2-3 times the rate available online, and then when you're about to book, they will then offer to match the pricing, you're better off not booking through them directly to make sure you don't get screwed. Overall, this is a run down, trashy motel that is not worth the money. You will actually experience 4 star or higher service at any of the other hotels in a similar price range including be playa, artisan, or any of the major hotel brands.