Playa del Carmen hotellit lähellä Playa principal de Playa del Carmen

Plussat: pool area was very nice

Miinukset: no activity at all for the resort.Our bed and pillow was very uncomfortable,had a hard time to sleep.

Plussat: Great hotel and staff.

Miinukset: The room I purchased is not the room I was given.

Plussat: location

Miinukset: View of tree trunks & dirt. Unhelpful front desk & concierge. No comfortable seating or place for luggage in room. Loud music blaring 8am-10pm. Hundreds of dollars in unexpected extra charges for 5 night stay. Very stressful, not relaxing experience.

Plussat: The design of hotel ( perfect size) including the pools view and beach service, quality of food excellent and location great

Miinukset: Not enough night life with music.

Plussat: Proximity to 5ta Ave was definitely a plus. Conviniently located at a walking distance from local shops and restaurants. Staff was friendly and the hotel is well maintained.

Miinukset: Condensation in guest rooms created a minimal odor in the room.

Plussat: Everything was excellent

Plussat: Great location. Beautiful hotel. Great lay out. Friendly staff.

Miinukset: The pools should be warmed as water was colder than tthe Ocean (early Jan visit). I suggest an external hot tub, adults only. Sun decks should be moved through out in correlation to the position of the Sun.

Plussat: Location (very close to PDC downtown area), unique architecture, wonderful view from lobby area, could feel the sea-breeze from anywhere in the hotel, great ocean view and clean room, very friendly staff, wonderful breakfast (included in the price)

Miinukset: Some loud music noise from adjacent room at night but staff took care of it promptly when informed about it.

Plussat: Absolutely everything was better than expected. Awesome staff

Miinukset: Nothing

Plussat: The pool the beach the overall look of the Contemporary style and decor

Miinukset: The extras such as Resort fees environmental fees charged that should have been included and parking would have liked to be able to park my own vehicle that also should have been included The View could have been improved but not at $80 us upgrade per nig

Plussat: The location. It is very close to town.

Miinukset: The level of service was not up to my expectations for the star level and price paid. Everything was very expensive.

Plussat: This is a very thoughtfully constructed and appointed hotel. The rooms were not only beautiful, but very functional. The entire property was amazing. The staff was quite friendly and professional too. I would definitely stay at this hotel again.

Miinukset: No - I loved everything about it.

Plussat: Great location, unique layout, good restaurant

Miinukset: Dirty floor, stains on duvet, leaking shower

Plussat: The location is great and it LOOKS like a tropical paradise. If you are in your 20's or only visiting for 1 or 2 days this is a great spot.

Miinukset: The sound from Mamelita's is consistent and all-present from about noon until 7 or 8pm each night. When I say sound, I mean a massive bass that permeates all structures and covers the beach from South to North. There was unfortunately 2 weddings during our stay and I felt terrible for those brides having beach ceremonies with bumping bass. The houses with straw roofs have a consistent "wood rot" smell and there are termites in the exterior porches.

Plussat: Stayed two nights with my boyfriend and we loved this place. We tend to avoid the mega resort hotels so this was perfect. Took advantage of the half board, the food was good, not anything that stood out but appreciated. The drinks were about $5 USD which is ok, wish happy hour were longer. Tell them to make the margaritas strong :) The location was great! Loved being right on the beach and also able to walk quinta avenida in the evenings. All the staff was incredibly friendly, always trying to help. We did not have issues with noise at all. In fact I thought the music could have been a bit louder at the pool. I brought my own speaker to the beach for music but tried not to play it too loudly.

Plussat: Wait staff, location, breakfasts, porches, relaxation, most definitely recommended!

Miinukset: Low pressure showers, noisy neighborhood bar every night with the boom, boom

Plussat: Clean rooms, with good facilities. No TV or coffee machine, etc. beach, resturant and spa options were very good. Staff was excellent....and I mean across the board. Just amazing.

Miinukset: Rooms, facilities, location, staff and secluded beach. I enjoyed it so much, already booked another trip in early 2017. The central location to Playa Del Carmen was especially appreciated.

Plussat: The rooms do mot miss anything. Parking in front. Everything is clean. I liked the place because it was calm.

Plussat: What I liked durin my stay at the hotel was the relaxing athmosphere, the fact that there were no time-share people to bother, even though the hotel in not on the beach we had access to a beach club right across the street from the hotel and, the kitchen facility in the room.

Miinukset: Wasent a big deal: but the room was not ready at check in time, we had to wait about twenty minutes. We used that time to walk down to fifth avenue.

Plussat: Large rooms and just like a home from home! perfect for families. Pool was beautiful, as were gardens.

Miinukset: The lack of English speaking front desk assistance.

Plussat: Very helpfull staff, good location. Good breakfast.

Miinukset: A bit noisy, realy next to coco bongo.

Plussat: the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!

Miinukset: The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!

Plussat: Great location, Attentive staff and Cold AC.

Miinukset: Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.

Plussat: Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER

Plussat: Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money.

Miinukset: Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.

Plussat: Loved the beach low water current The suite upgrade was amazing Weather was perfect

Miinukset: It would of been better if they had an all inclusive plan

Plussat: My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.

Miinukset: Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!

Plussat: Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel.

Miinukset: The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.

Plussat: Pros: Very friendly staff, great location, nice rooms, good breakfast and good price! Cons: No internet in the rooms, which for us was very important!

Miinukset: Wifi is very bad

Plussat: Staff was prompt to correct issues

Miinukset: Would of liked a little more excitement going on balcony with pool ementies, but then I can understand time period of my stay.

Miinukset: If you are looking for a disgusting two star motel, that has the trashiest, dirtiest drunken and loud slobs around, you've found your place. This is at best a 2 star motel. For how much they charge, this is despicable. The hair dryer is the ones on the wall you would find in a 2 star motel, all bathroom toiletries are unuseable and smells really gross. The bed is hard, uncomfortable and wrapped in plastic. There are weird stains on some of the pillows that was really disgusting. There IS no service, and it's really bad when they tried. Management must be awful. Every single time I've asked them to clean the room they had not, and house cleaning managed to try to come into the room to clean every single day for the week i was there for the 3 hours during the day I am actually in the room, all at different times, it's actually remarkable that they managed to do that. Hotel WILL CALL PRIOR TO CHECK OUT TIME TO BOOT YOU OUT. It's very possible that there are prostitutes at this hotel or this is the hotel that local mexican men bring their low end escorts to. Also very dishonest, tries to charge 2-3 times the rate available online, and then when you're about to book, they will then offer to match the pricing, you're better off not booking through them directly to make sure you don't get screwed. Overall, this is a run down, trashy motel that is not worth the money. You will actually experience 4 star or higher service at any of the other hotels in a similar price range including be playa, artisan, or any of the major hotel brands.