Playa del Carmen hotellit lähellä Playa principal de Playa del Carmen

Plussat: Very nice and big resort with a wonderful integration between nature and architecture: there are a lot of free animals (monkeys, iguanas, tserekes, peacocks...) in the beautiful gardens. The buildings are clean and beautiful too. The bedroom was big, clean and convenient, although the decoration is a bit old (apparently they’re planning to renovate it soon). The food and drinks are amazing! That is the best. Totally worth it!!! The staff is fantastic: they bring you drinks to your sun chairs in the beach or pool very kindly.

Miinukset: The dinner time in the buffet and restaurants goes from 6:30 to 9:30, hence the shows in the theater shouldn’t start at 8:30! Otherwise, you go to the restaurants and miss half or almost the entire show... Likewise, the shows end at 11:00 and there is no disco or club in the hotel for those who want to dance at night... Sunch a bummer!

Plussat: - The resort is located directly on the beach and has a beautiful tropical garden with animals. - The pool was spacious.

Miinukset: - We didn't have an incredible experience with a couple of staff members who were unhelpful and sometimes downright rude. - The quality of the food was poor and at the best times below average even in the restaurants where we booked dinner. - The quality of the alcohol was poor. - There seemed to be constant exception to the all inclusive stay which were quite restrictive. - The rooms were quite aged and even the bed covers were old and scratchy/itchy.

Plussat: The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.

Miinukset: The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.

Plussat: Beautiful grounds. Great beach. Housekeeping staff do a great job with room upkeep.

Miinukset: The resort is very dated. All the rooms have an awful smell. The food was so so. It took a lot of effort to get help with things like a broken safe and additional hangers in the room. The evening entertainment was at the level of high school performances. There was no evening dancing anywhere.

Plussat: Beautiful resort with wonderful staff.

Miinukset: Black mold in the washroom

Plussat: Food selection good a few more healthy options would be nice.

Miinukset: Staff not used to solo female travellers. I was constantly asked where my husband was and they had a problem providing a table in the Restaurant for just one person. No proper policing of use of sunbeds at pool or beach. Towels left out before 7 am.

Plussat: The food was standard - some great and some okay but never bad. There were a lot of activities which was fun. The grounds include a beautiful jungle with lots of wildlife, which we loved. We did an introductory scuba diving class, which included 2 dives, at the property and loved it. Everyone was super friendly and patient. I had my 3 kids there trying it for the first time and it was such a positive experience. It was expensive but worth every penny considering how much focused time they spent with us.

Miinukset: My biggest complaint was that we couldn’t get into their restaurants for dinner every night. We had 3 nights out of 7 nights that we could make a reservation at one of their restaurants. Without a reservation, made at least a day or two earlier, we couldn’t eat at the restaurants and had to eat dinner at the buffets. This wasn’t clear to me when we booked it.

Plussat: The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.

Miinukset: Nothing I would change

Plussat: Very nice beach and pool, reasonably good buffet. 3 from 5 restaurants (for our opinion Italian - #1, Mediterranean - #2, Japanese - #3) are pretty good. Jungle with animals is very nice attraction for kids and adults. All restaurants has a space and modular tables, good for big groups and parties. Concerts and shows every night.

Miinukset: Lot of confusion with restaurant reservations and usage of discount coupons. Need to spend time on double checking everything, customer service persons don't have proper information and using system limitation as excuses. They give you discount coupons but when you try using them they say it doesn't apply even if coupon is clearly mention the service. If you insist you will get the discount, if not you will pay a full price. Steakhouse and Mexican restaurants are pretty low level - don't spend your reservations on it, you can go there every day without reservation. Some rooms has bad smelt and air quality. Mosquitos treatment can be done better.

Plussat: Amazing service, hospitality, ambiance, wildlife, walkways were wonderfully lit in the evenings for romantic walks, pool was gorgeous. ATM in lobby, speedy taxi requests AND price list was very helpful. Going the extra mile like extension cords for sleep apnea machine and extra pillows.

Miinukset: Lack of beach loungers, undercooked burgers at the the burger station, not fully knowledgeable bartenders (perhaps language barrier?) black mold in bathroom on tiles.

Plussat: The location is beautiful. The staff was friendly.

Miinukset: I requested a king bed but was given 2 doubles. The did not accommodate a change of room. They had no nightclub and the entertainment was boring.

Plussat: I liked the beaches.

Miinukset: Nice n clean.

Plussat: The boutique nature of the hotel, the staff friendliness, great breakfast and extraordinary location. I wish it had a fitness center or similar arrangement with neighboring other than that it was great

Miinukset: Having an arrangement or option of a nearby fitness center would have been good

Plussat: The room was clean

Miinukset: Terrible location, party noise everywhere til late at night, no rest at all, the breakfast buffet was very limited - would not recommend the place!!

Plussat: Very friendly staff, excellent location, cozy room.

Plussat: Breakfast was very good with all you need. Good service every morning during 2 weeks! Extremely good cleaning of room and towels changed everyday. Dolores, Victor, Ana, Jessica and all other staff was friendly and helpful.

Miinukset: Rum Deluxe King should have a fully equipped pentry. (acc. to Booking.com )No stove ...which ment making own meals was not possible. (Only microwave & coffe-/teamaker)

Plussat: Great breakfast. Comfortable bed.

Miinukset: Airport transfer quoted was expensive. Didn’t get twin bedroom as booked through Booking.com but double bed was comfortable

Plussat: Staff was really super nice and the room was amazing! Breakfast was topnotch, super nice ladies serving it. We also went to Mamitas (beach club) during the day and this was really a good experience and cheap ! Victor at the front desk was really available & professional and we thank him and all the staff of the hotel to have experience this at the end of our trip !

Miinukset: Nothing really much! We arrived early for checking and could stay at the pool and use the facilities, 30 minutes after that our room was ready, GREAT service !

Plussat: Location, nice pool, small restaurant. Good value

Miinukset: Rooms are a little tired.

Plussat: Friensly staff Nice clean place Good value for monegood breakfast

Miinukset: Noisy aircon.no bar.

Plussat: The staff

Plussat: Nothing

Miinukset: Staff were rude. Wifi didn’t work. The website said there were laundry facilities and they didn’t have it. Staff wouldn’t let friends past entrance to even say hello Sunlight hardly hit the pool area and there were hardly any pool beds. I also have a photo of a bug in my bed.

Plussat: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Miinukset: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Plussat: Architecht’s mindset to build such a nice structure with so huge spans in ocean fronts

Miinukset: Horrible check in stuff. Slow and considering the number of rooms there are really too little checking and check out members

Plussat: We stayed at the Hyatt for a Night before moving on to Tulum... Shame we could not stay longer... the stay was great, the food was amazing and the service exceptional.

Miinukset: I dont think I would have changed anything

Plussat: Nothing to be like , total ripped off . Millions of hidden charges , if you don’t care about your Money that’s the best place to empty your credit cards . We will now take legal action .

Miinukset: Nothing to be like there , just ripped off us and never refund our deposit . And advise the issue is from our bank !!!

Plussat: This is really a grand hotel with a beautiful open architecture and an outstanding location, just 5 mn away from Playa del Carmen 10th Avenue, center of day and night activity. Our "Ocean View" room was very nice and spacious with a beautiful, well-equipped bathroom. The equipments are top of line with a number of swimming pools. Superb buffet breakfast. All the staff we dealt with were nice and helpful.

Miinukset: A few details left us a bad taste, and seemed a little "cheap" in this kind of hotel. Even if you pay around 450 US$ per night for your room (taxes and service included), parking your car will cost you 200 pesos per day (abt 10 US$)... I must say that they finally did not charge us for parking after I expressed my disagreement. You want a "palapa" (kind of tent for two) at the pool side? You will be charged 95 US$ per day (tax included or not, we will never know...). As everywhere in the Mayan Riviera, you often have the impression to be a "milk cow"...

Plussat: The staff were very friendly, the buffet breakfast was great.

Miinukset: The noisy day club next door and construction next door was very noisy.

Plussat: The property is beautiful and staff is amazing

Miinukset: The room and the staff. Always friendly.

Plussat: The original booking fee of £764.00 end up to nearly 1350.00 and still they didn’t refund our 760.00 deposit and they just pass our email to each other .

Miinukset: The hidden charges is that much do you can’t remember what was like about this property . I hate been rip off and never visit this hotel again .

Plussat: Had a great time- attentive staff-

Plussat: Good set up and facilities

Miinukset: Service is average

Plussat: The property itself, the staff, the location!!!

Miinukset: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Plussat: The hotel is really nice.. great location and breakfast is delicious.

Plussat: The staff was on point, they knew out Check in and out schedule, they knew who we were walking up to the door from the moment we arrived until we left. Never experienced such organization from a hotel. The beds are better than you can imagine, the pillows are heaven, so cool, fresh and soft!

Miinukset: Maybe more amenities in the bathroom would be nice, rives, comb, toothpaste, etc.

Plussat: It was modern, well decorated, clean and really nice overall. Great location and service.

Plussat: Worth the money.. the room looked amazing, bed was super comfortable. Location amazing! Staff super helpful

Miinukset: Next to bed charging didn’t work but in different spot it did.. But other than that everything was pleasant

Miinukset: Breakfast included is only continental breakfast. It should include full breakfast. Valet parking takes too much time to bring the car.

Plussat: The staff were very helpful and always there to help. I really enjoyed the roof top pool area.

Miinukset: I would of like the pool area to be open longer.

Plussat: Quiet and close to the beach

Plussat: The roof top pool was the best

Miinukset: Misleading the customers on a lot of things

Plussat: Exceptional service and facility. All staff went above and beyond to please.

Miinukset: No complaints

Plussat: We come back when we can because it’s right in the middle of fifth Av, pool is incredible, staff is amazing, helpful and polite and will accommodate special requests when possible , full access to second property of beach house, food at hotel is really good and right outside you have a cantina, sushi place, bar, Starbucks and ice cream - all you need if you are hungry and don’t want to go up and down the street gauging the cleanliness. They will arrange transportation, special requests and reservations with pleasure and it’s enough reason to make this your annual vacation - one hour to Cancun , one hour to Tulum - what else can you ask for

Miinukset: Just a little noisy from outside at night so if you are not there to party ask for a quite area and they will gladly relocate you

Plussat: Location was great!!! Close to restaurant and bars!

Miinukset: The pool is beautiful at the rooftop, but close early 6pm

Plussat: The facility was beautiful and the entire staff was nice and helpful.

Miinukset: Lots of noise outside of the hotel due to the location. The pool closed too early and the day pool party was basically non-existent.

Plussat: Location with large rooms

Miinukset: Everything

Plussat: Very clean, beautiful and only a few steps from 5th Avenue where all the shopping and restaurants are. And the beautiful beach is only a couple of blocks away. Also, there is a terrace, on the rooftop, with a gorgeous ocean view!

Miinukset: No smoking sections.

Plussat: Location was excellent , steps away from restaurant and bars and shops. Rooms were comfortable.

Miinukset: We stayed for four days in the 3 bedroom terrace penthouse suite with 3 small kids. There was little or sometimes no hot water in the bathroom and it took a couple of days for the problem to be fixed. It was a very uncomfortable situation with little kids in our party. Water pressure in the bathroom was poor. The shower needed to be turned on for 15-20 minutes for the hot water to come in but once the shower was on , the toilet flush would not work !!! The breakfast in the morning needs to be improved a lot. As part of the room tariff, a complimentary continental breakfast (very basic, no meat) from 8 to 11 am was provided but most times, even the basic bread and fruits were not refilled once it was over leaving guests with practically no breakfast. They run out of most stuff by 10:30 am and do not refill anything. Most hotel staff and even people at the reception do not understand English. Atleast people sitting at the reception have to be trained to understand and speak little English to help out customers, they could not even understand or help with arranging taxis from the hotel when we had 3 small kids in our party and wanted to go out on Christmas morning when most places and shops were shut down. They have a decent kitchen but practically no vessels to cook which was a bummer. Requested for a small pot to boil water for the kids and were denied even that !!

Plussat: Plenty of space for everyone (4adults and 4 kids in the 3 bedroom apartment) Very well situated The staff was very accommodating

Miinukset: The breakfast was ok for kids but wasn’t satisfying for adults First time that i have too pay (55$US!)for a crib in our room for my 7 month old ( we have 4 kids and we travel a lot)

Plussat: The shopping was near. The bus station was also nearby. They put us in a very small apartment our first night which wasn't matching the description on the booking.com site so we complained and were put into a bigger apartment which was matching the booking that I had made. They were quite good with handling our complain.

Miinukset: The beaches nearby were not as expected. Our initial room was not matching the booking.com booking. On the website some of the info is incorrect. We were put in a very small apartment our first night. After our complain they transferred us to a bigger and lighter which matched our booking.

Plussat: Really close to everything we needed. It came with a fully equipped kitchen that we loved. Our suite was massive!!

Miinukset: Couldn’t say there was anything I didn’t like!

Plussat: Nice set up with a kitchen and a rooftop deck!

Miinukset: We had to walk up 4 flights of stairs since the elevator didn't connect with our part of the building. The pool area was small and we had to walk past a bunch of kids splashing water everywhere to get to the lobby. Also, no comfortable seating in the room besides the bed.

Plussat: Good location in Playa del Carmen.

Miinukset: The breakfast was OK, but not exceptional.

Plussat: The location.

Miinukset: The breakfast and the lundry service, they lost a shirt they did not pay for this.

Miinukset: The property was dark and dingy with no outside balcony as expected and the reason for booking