Praha hotellit Prague 1 - Hradchany - Old Town

Plussat: It was a very good stay at this Hotel, I was first given a room, which was not ready yet and got immediately another one. As a small apology I got a free Wine Bottle in my room. I haven´t expected this very nice guesture! Amazing Staff! Everytime again!

Miinukset: Everything was great!

Plussat: Leveä sänky

Miinukset: Yksi peitto

Plussat: High service orientation

Miinukset: I can’t think of one

Plussat: Erinomainen hotelli kaikin puolin, siistit, viihtyisät huoneet, todella monipuolinen aamiainen ja erinomainen ravintola! Kuljetus hotelliin ja takaisin lentokentälle oli helppo ja mutkaton! Sijainti todella hyvä, lähellä ostoksia ja vanhaa kaupunkia, suosittelen!

Miinukset: Ei ollut mitään mistä en pitänyt

Plussat: Staff very helpful,

Plussat: Erinomainen aamiainen, tasokkaat ravintolat Next Door by Imperial ja Café Imperial, ystävällinen henkilökunta, hyvä sijainti ja makeat unet rauhallisessa huoneessa.

Plussat: Nice location walking distance to the touristic attractions, restaurants nearby.

Miinukset: We had the room over the kitchen on the first floor and there was a bad smell in the room the last night of the stay. I assume it was from the kitchen although could also have been from the bathroom.

Plussat: Erinomainen aamiainen ja illallinen, hotellin sijainti loistava. Kuntosali ja sauna hyvä!

Plussat: Breakfast was amazing. Hotel was quiet and relaxing.

Miinukset: Bed was hard to sleep on, uncomfortable pillows. Toilet paper was cheap.

Plussat: Property was very clean, comfortable, the rooms very spacious, there was a very good selection for breakfast. Staff were very friendly & helpful. Loved our stay & would definitely recommend.

Miinukset: N/A

Plussat: Great breakfast, comfy bed and wonderful SPA

Plussat: Comfortable room, very clean Friendly & helpful staff

Miinukset: Little things that we expected were available on request e.g. ironing boards are usually present in basic hotels around UK The trouser press if present would have been nice We like mugs for tea & unfortunately they were not available As mentioned nothing major

Plussat: Breakfast was phenomenal

Plussat: It had slippers

Miinukset: Dismal staff

Plussat: Location is great with easy access to the 22 to old town and so close to the Castle. The staff is delightful and very helpful. Our room was clean and well appointed. I would recommend staying 100%

Plussat: kyllä

Miinukset: palvelu

Plussat: Pool and breakfast

Miinukset: Nothing

Miinukset: called in advance because we wanted to make sure there was a Jacuzzi/whirlpool in the swimming pool but there was not and the pool was quite cold. Otherwise the hotel was fantastic but they really need a hot tub!!

Plussat: Breakfast was excellent, location fine but not enough close to the center of town as i thought.

Miinukset: The entrance wasn't accessible for spacial access , too many sters!!! And dangerous.

Plussat: Very nicely decorated and authentic building, like it very much

Miinukset: Nothing

Plussat: We stayed in this 5* hotel with friends from Canada and the U.S. They chose this hotel, which tries to convey a feeling of "old Europe" of the 19th century. Our room was large, with very high ceiling, quiet, our bed was huge and very comfortable. Breakfast was excellent. Hotel is conveniently located very close to Wilson central railway station and not far from old town.

Miinukset: The spa was out of service for 2 days. Some staff spoke no Czech and poor English. Neighborhood around the hotel is not the best. Price was high.

Plussat: Kokonaisuus loistava

Miinukset: Huonot patjat

Plussat: Booked it as it was classed a 5* but it was a disappointing 4* due to 15 minute wait for check in, disappointing average bedroom, average buffet breakfast, very poor TV reception, had to ask a few times for tea bags / milk for bedroom, disturbed by twice by cleaning staff at 9.00 am and 10 am the morning we were checking out, €10 charge for using the pool between 5 pm and 8 pm. Etc.

Miinukset: See above

Plussat: What a beautiful hotel and building! Absolutely magnificent location, the room (although a bit dark) was quiet, comfortable, with a good bed and mattress. The swimming pool area is also outstanding. The breakfast was quite nice.

Miinukset: Our only criticism would be about the very unfriendly and unprofessional reception staff. We were already quite taken aback with a cold unfriendly welcome (certainly not what one would be expecting at a 5-star hotel) but the situation at checkout was even worse. We were first told we could have a late check-out, then told apparently we were “not good enough members of the Marriott”. The woman at the desk literally told us “imagine what would happen if EVERYBODY got a membership” - which is quite funny, as I am pretty certain that was the intention of the Marriott management when they came up with a free-membership program. We own an international tour company and have travelled all around the world, so we know how often even the most beautiful places can be ruined by unpleasant attitude of the staff. I would certainly strongly recommend to the managers to train the reception staff to provide a service on par with a 5-star rating, the international Marriott standards and most importantly treat their customers with courtesy and respect. Ironically, staff in all the other parts of the hotel except for the reception was wonderful, smiling, helpful and friendly.

Plussat: Morning breakfast were very good with plenty of choices at the buffet. My room was very quiet, which is always welcome.

Miinukset: Communication between desk personnel and restaurant.

Plussat: Superb service and standard of accommodation was excellent.

Plussat: The new room that I moved to after agreeing to pay an additional $60 per night. They waived that extra fee for the first night. The staff was excellent and very accommodating. The breakfast was excellent; except the eggs were very dry most days or overly wet on another couple days.

Miinukset: I hated the room that I was given and asked for an upgrade which I paid an additional $60 per night. The first room was dark, smelled of a smoker despite the spray, and looked out at a roof in a courtyard. Oppressive and dark in a bad deco style. The new room in the original building g was lovely! Large bath etc, 12-15 foot ceilings

Plussat: Great location and central to everything. Breakfast and dinner was delicious and varied. We were even given a glass of Prosecco with breakfast on our last day! Very helpful staff. We couldn’t get into a recommended restaurant for dinner on our last night so one of the staff booked us in at his favourite local, it was fabulous!

Miinukset: We found the bedrooms to be very warm, even with the heating turned down. Other than that we loved everything.

Plussat: Todella viihtyisä hotelli hyvällä sijainilla. Henkilökunta ymmärsi vähän huonompaakin englantia, joten plussaa siitä. Huoneet siistit ja ilmastoinilla varustettu. Myös hotellin ravintolasta saatiin hyvää ruokaa

Plussat: Ystävällinen ja avulis helnkilökunta.

Plussat: Very good location and staff

Miinukset: The furnitures in the room are very old and the mattress isn’t comfortable + high price compared to the rooms

Plussat: Location, location, location......then add a beautiful facility combined with polite, professional & friendly staff and what more can one ask. PS-......and they have a fantastic breakfast buffet!

Miinukset: Nothing

Plussat: The staff was extremely welcoming and helpful! They treated us with great respect as in "mam" and "sir". Their breakfast buffet was unbelievable!!! We have never seen so many choices! And they were all delicious. We could stay there for days and not eat the same thing, yet be filled.

Miinukset: The only thing I would mark this establishment down on relates to an environmental issue. There is a sign in the room stating that, to help protect the environment, towels in the tub would be replaced, those on hooks would be left. Ours were all replaced even though we didn't use some of them at all, and we did not put any in the tub. They did have large refillable soap, shampoo, and lotion containers, which was good for the environment.

Plussat: Great location, quiet night sleep

Plussat: We liked the location of the hotel. From the immaculate clean lobby and breakfast area to the room, everything was excellent. We have no complaints. The front desk staff were very helpful in providing information about Prague.

Plussat: Excellent location for sightseeing. Good breakfast with plenty of choice. Helpful, friendly staff. Clean rooms with all amenities.

Miinukset: Online rate for hotel is in Euros so does not reflect true cost in pounds.

Plussat: Excellent restaurant and breakfasts

Miinukset: Internet died at one time, but speedily restored by staff.

Plussat: Good selection of breakfast & pastries to suit all tastes!

Miinukset: Always felt rushed in the breakfast area even though we were in a half hour before closing!

Plussat: Location, massage

Miinukset: Staff over charged us for drinks

Plussat: Centrally located. But the best of the whole set up is the STAFF !! Extremely professional and friendly. My special thanks go to Johanna from the reception. She is a gem.

Plussat: The location and coziness of the beds and bath.

Miinukset: Temperature of room.

Plussat: Kirjauduimme sisään yhden aikaan iltapäivällä, ja iloksemme huone oli jo valmis! Hotellin sijainti oli hyvä, lyhyt kävelymatka pääkadulle, metroon jne. Hotelli ja huone olivat todella siistejä! Aamupala oli hyvä ja henkilökunta ystävällistä.

Plussat: Good breakfast

Miinukset: Outdated facilities, there is a heavy fragrance in the room。

Plussat: 1. Excellent staff! wonderful greeting, service. 2. Breakfasts are superb! Hotel has an expensive look and at the same time cost is comfy:) 3. Cleanness is on a high level. 4. Towels! Enough towels to feel like a human. Same as for pillows - pure exctasy. Definitely would recommend to stay here to my friends and family!

Plussat: Hotelliaamiainen oli loistava alkushampanjoineen ja monipuolisine vaihtoehtoineen mm. hedelmien suhteen:) Ruoka oli erittäin maittavaa. Näköala parvekkeelta oli myös huikean hieno ja mitään häiritseviä ääniä ei kuuulunut mistään. Ei edes lintuja näkynyt juuri missään, puhumattakaan kulkukissoista tai-koirista. Mukava yllätys oli hopeahääpäivätervehdys juomineen, suklaineen ja hedelmineen - kiitos siitä johdolle vielä! Ihania keskiaikaistyyppisiä ruokapaikkoja ja kahviloita lähellä ja ystävällistä palvelua yleisesti.

Miinukset: Ainoa miinusmerkkinen asia näin tasokkaassa hotellissa etenkin naispuolisen kannalta oli puuttuva bidesuihku tai -allas.

Plussat: Erittäin monipuolinen aamupala. Helppo liikkua kävellen eri kohteisiin. Erityistoive rauhallisesta huoneesta huomioitiin.

Miinukset: -

Plussat: Big room for European standards, Good breakfast with two separate rooms large enough for all guests. Staff was very excellent for concierge services. Location was good, while not in center of old town it was a only a short walk away.

Miinukset: Small congested lobby, Lobby photo is not representative of how the lobby really is. The property is clean but has not been updated.

Plussat: Tulinme aikaisin Prahaan ja tarkoitus oli jättää matkalaukut säilöön kunnes huone olisi valmis, mutta pääsimmekin huoneeseen jo ennen kello 11 :) Huone oli siisti. Sängyt olivat mukavat. Kylpyhuone ammeella oli tilava ja siisti. Näkymä oli sisäpihalle, mutta se ei haitannut, koska aamusta iltaan tuli kierreltyä nähtävyyksiä katsellen. Huone oli hiljainen. Aamiainen oli riittävän monipuolinen, jolla jaksoi pitkään. Aamupalalla kahviautomaatti, tekee tuoreista pavuista. Teki maukasta cappuccinoa. Henkilökunta oli ystävällistä. Hotelli ei ole ihan vanhassa kaupungissa, mutta Mustek ja myös Muzeum metroasema on lähellä. Ratikat ovat myös pienen kävelymatkan päässä. Vanhaan kaupunkiin kävelee ehkä 15 minuuttia. Lähtöpäivänä jätimme matkalaukut hotelliin säilöön kunnes iltapäivällä poistuimme Prahasta.

Plussat: My room was clean and spacious with new and comfortable furniture. The breakfast buffet was good. The staff was present on site and helpful.

Miinukset: Poor WiFi connection in room.

Plussat: Rauhallinen ja asiallinen majapaikka.

Miinukset: Aamiaispuuro vaikutti vetiseltä pikapuurolta. Olisin kaivannut haudutettua puuroa.

Plussat: The hotel was very clean, but we found its style was old fashioned.

Miinukset: I had requested a double bed in my booking which you confirmed was available, on arrival i recieved a twin beded room.

Plussat: Everything was almost perfect during our stay at BW Maj Plaza. The staff was nice and friendly, we had our room cleaned every day and the way how it was done was nicely with care not to tuch our thigs. The breakfast wasn't the same all the time-there was a little bit of variety. The location is also very comfortable espesially for tourists and business trips, as there are two metro station next to the hotel and it's a 10 or 15 min walk to Orloj. At the same time it wasn't noisy at all around the hotel. For short, we enjoyed our stay at the BW Maj Plaza.

Miinukset: Well, I think, that the reason why I feel a little bit upset about my stay at the hotel hardly can be removed or improved. The matter is that there is a bad bathroom sound insulation. We didn't hear any sounds but only the moments when somebody - I mean our neirbours - took shower or bath. I could hear the water sound and the noise because of using different things at the bathroom. So sometimes I thought that our neibours had their bathroom in our bedroom. Nevertheless it would be a little bit stressfull only for those people who has a sensitive sleeping like me:)) My husband slept very well in the mornings and heard nothing:)

Miinukset: Cleaning could have been better, room needs more electric plugs in my opinion. Room very dry.

Plussat: Great location, 10 min walk to old town square, very clean, modern, comfortable, breakfast is decent.

Miinukset: Rude staff but above average by comparison to czech standards. Advertised wifi in room but this is not true. Only in lobby.

Plussat: good central location for sightseeing. Room comfortable.

Miinukset: Noisy outside with early morning bottle bank collection.

Plussat: erittäin siisti, hyvällä paikalla, kaikki palvelut toimivat erinomaisesti, ystävällinen henkilökunta, hyvä aamiainen, kuljetus lentokentällä toimi hyvin

Miinukset: kaikki ok

Plussat: Olin tyytyväinen henkilökunnan palveluun. He olivat ystävällisiä ja auttavaisia. Huone oli siisti. Aamupala loistava. Hotelli lähellä keskustaa ja metroa.

Plussat: Ystävällinen ja auttavainen henkilökunta.Ylimmältä parvekkeelta oli hieno näköala.Vastaanotto aula oli kaunis ja hyvin siivottu.

Miinukset: Lattiamatot olivat likaisia.Suihkussa ei ollut hyllyä mihin laittaisi pesuaine pullot,ne piti laittaa lattialle.Matkatoverit valittivat että ammeesta oli vaikea tulla ylös, ei voinut ottaa tukea mistään.Sama oli porealtaassa vikana. Meidän sauna oli ihan liian kylmä.

Plussat: Hotelli oli täynnä kun saavuin sinne. Mutta hotelli järjesti minulle samaan hintaan tilapäisen majoituksen yhdeksi yöksi läheiseen viiden tähden hotelliin. Seuraavat yöt olinkin varaukseni mukaisessa hotellissa. Kuljetus taksilla ja hyvitykseski sain lahjapaketin. Hotelli hoiti tilanteen tyylikkäästi. Pidin siitä.

Miinukset: Alkuperäinen yöpymislasku oli virheellinen eikä vastannut varauksen yhteydessä ilmoitettua hintaa. Jouduin huomauttamaan siitä ja lasku korjattiin. Toivottavasti luottokortin laskutus meni lopulta oikein.

Plussat: Keskeinen sijainti, ystävällinen henkilökunta, siisti, hyvin varusteltu

Miinukset: Aamiaishuone on meluisa ja liian pieni.

Plussat: location and beautifully decorated hotel, excellent breakfast

Miinukset: It was like a good symphony badly played, the Aircon was poor, you could not cool the room enough to sleep under the doonas provided, the windows, single glazed, let in a lot of noise, nothing was replaced in the room in 4 days. They grabbed your bags in the foyer and you then had to tip, not giving you a choice.

Plussat: Well-maintained hotel, close to Wenceslas Square and Old Town, with friendly, polite staff and providing ample breakfast to suit all tastes.

Miinukset: Its closeness to the centre's drinking establishments can mean noisy revellers on the street below on a Saturday night.