Quebec hotellit Plateau

Plussat: Bonfire with Marshmallows Jacuzzi Bed was very comfortable Rooms and facilities were very clean Hotel was cozy and charming Reception service was very quick

Miinukset: Room was nice and very clean however it was quite dated and the shower overly complex. It was due for an update. Marble and rain shower, like the updated rooms would be perfect.

Plussat: Very nice.

Miinukset: Way too far from everything.

Plussat: the room itself is clean

Miinukset: The hotel smells really really bad. very old carpet smell in the hallway and rotten fish smell. hard to access into the the hotel from parking. there is no any signs to guide you which way you should get into the hotel，and no side walkway ,and very far from the parking to the hotel. the picture is different between the actual and the real hotel. everything in the hotel is dirty except the room it self. so I only stay in the room, and don't want to touch anything because I fell they are dirt. in this way. the price is way tooooo expensive. not worth the $500+ per night for just stay in the room.

Plussat: The entrance and lobby area as well as the appearance of the bar area . The grounds and overall setting .

Miinukset: The fact that our Room was not ready until Almost 6 pm and the fact That there was no offer Of compensation for the late availability of the property. The fact that the shuttle was Not available between 4 and 6. The hallways to the basement units were dingy and the carpets and the lighting in this area were deplorable .

Plussat: Very nice hotel, with a very nice staff and many services (swimming pool, jacuzzi, etc). We stayed in a suite and it was perfect

Miinukset: Unfortunately the hotel is not downtown and you need to drive but just for 15-20 minutes. I was expecting more from the restaurant both in terms of breakfast and dinner

Plussat: Rooms nicely appointed, lots of activities available

Miinukset: Restaurant service was slow.

Plussat: The exceptional service by everyone.

Miinukset: Didn’t realize there was a daily parking fee or pet fee.

Plussat: The outdoor hot tub was gorgeous

Miinukset: The parking lot is very far from the entrance and was not plowed. Did not get help with my car stuck in the snow in parking lot. Room was average, shower/tub was not practical. Not a 5 star experience.

Plussat: The staff were very apologetic regarding the room being dirty. Breakfast was wonderful and the room, while downgraded was nice. There is no regular coffee maker, only an espresso machine which I could not figure out and the staff member in the complimentary breakfast area was not very friendly, so we didn't bother to ask.

Miinukset: Upon check in we were given a room that was not clean. We had to downgrade to a smaller room in order to continue with our day uninterrupted while we waited for the room to be cleaned.

Plussat: We had a great experience! The hotel was a great place for relaxation! Rooms were super clean and well equipped.

Plussat: We loved the extra VIP lounge with fresh breakfast and evening snack. The food quality was very good. We also liked the evening fire pit with marshmallows and the pool was very quaint. The size of our room and bathroom was also perfect for a family of 5 with ample space for an extra roll-away bed. Staff was always friendly and we simply enjoyed our stay to the fullest.

Miinukset: Nothing. It was a perfect stay.

Plussat: The staff was outstanding!! Choloe at the reception desk was very helpful and extremely friendly and welcoming to a bunch of Americans. She was VERY competent and experienced. The 2 drivers we had for the shuttle bent over backwards to tell us about their city and help us find our way in a French speaking city. The property was beautiful and I would recommend it to everyone!

Miinukset: nothing.