Quebec hotellit lähellä Observatoire de la Capitale

Plussat: Our family of 6 (adults) stayed in this small and intimate hotel for 4 days. It’s an historic building with a large lounge lobby and terrace. The rooms are large and modern. The breakfast is beautiful and replenished constantly: fruit, cheeses and meats, croissants and breads, various yogurts and jams, hard-boiled eggs, cereals and a daily quiche. An automatic espresso machine operates 24-hours. The front desk never has less than 2 people ready to assist with recommendations and reservations. In the lower port district, we easily walked 10 minutes up (stairs) to the walled city for tours of the historic sites and the Citadelle. We also walked easily to various neighborhoods in the city. Day and night, the comfortable lobby was a perfect place to meet for drinks, snacks and daily games of chess and scrabble from their bookshelves.

Plussat: Room was well designed. Bed was really comfortable. Beautifil view of Chateau Frontenac from our bedroom. Easy accessiblity to rest of city. Easy parking. Services were excellent.

Miinukset: We stayed on the 7th floor, and it was still a bit loud (external noise from people on the street late at night, and also some internal noise from other guests in the hallway). Wi-fi was very spotty in our room.

Plussat: Excellent bed and wonderful rain shower.

Miinukset: All good.

Plussat: I mentioned at check in that it was my husband’s birthday. We arrived back at the room after dinner to find balloons, a birthday card and delicious treat. So very thoughtful!

Plussat: Outstanding staff extremely helpful with every question that was asked. Breakfast was excellent. Location could not be better especially if you end up going on a cruise.

Miinukset: Nothing

Plussat: Everything was perfect. Breakfast was great!

Plussat: The staff were especially friendly and helpful. The room was comfortable and the attention to detail was amazing. The hotel's furnishing was gorgeous. Can't

Miinukset: I loved everything about the hotel and the staff.

Plussat: Just location

Plussat: The only place to stay in the old city. Pricey but histortic and in the middle of everything. Treat yourself to the concierge floor - well worth it!

Miinukset: nothing

Plussat: This hotel is located in the heart of Old Québec and is one of the most beautiful places to visit and stay in North America. The hotel offers a great spa area including a well-equipped gym and pool area. There's also a beautiful cocktail bar and a few nice restaurants. Nevertheless, the receptionists could be a little friendlier. In comparison to other high-end locations, I feel that the value for the money could have been better.

Miinukset: Although we had a reservation at the Champlain restaurant, they let us wait for 15 minutes, even though there were plenty of tables available. In addition, we arrived 45 minutes early to be there in time, waiting at the bar. The hostess (Laurie) told us they would look for us as soon as they had a table available. Instead, we had to look for her...

Plussat: We’ve wanted to stay here since our first visit to Quebec about 15 years ago, but we couldn’t afford it then. It didn’t disappoint! Grandeur, space, beautiful decor and sculptures, plush carpets, gorgeous ceilings. Everywhere you look is beauty and luxury. Fantastic breakfast - choice, quality, service.

Miinukset: There is no comfortable sitting room for guests, other than the two chairs in your bedroom.

Plussat: The hotel is of course, gorgeous. I cannot find any nook or corner that is not pretty. The staff are polite and friendly. The luggage keeping and transfer were efficient (apart from one case that I will explain in 'didn't like' section). The breakfast was super nice (I took the continental buffet and it was enough to make me full). Also the staff at the breakfast area was really attentive, friendly and polite. The hotel was near to other attractions and surrounded by restaurants and souvenir shops, the location is central and good. The surrounding view was really nice for both day and night strolling. The studio room was spacious and so was the bathroom - both were clean and spotless. The hotel itself was like a fairytale castle

Miinukset: The check-in process was too slow. I understand that the check-in time was at 4PM but we had a very long flight and was super tired. The staff promised to email us immediately when the room was ready so we wait but didn't receive any email, and was told the room was ready only when we asked again at the reception, which was disappointing (as all of us were really tired and would appreciate a little early check in). If only the staff didnt forget about us and emailed us earlier....that would be nice. Also the staff assigned us to the wrong room - it was lucky that we checked again before going to the room (it was only then they realized they gave the wrong room to us). The bellboy brought only our luggage to the room and left our backpacks at the lobby. When we asked for the backpacks, the bellboy asked us to go down to verify the backpacks so we have to go down to the lobby again (despite of us feeling extremely tired and previously we have already loaded the luggage and backpacks under the same luggage tag!) The hotel was of course, pricey, hence it was a bit disappointing that it didn't include breakfast as part of the complimentary in the package. There were no free water bottle available in the room (only the expensive one that u have to buy) and this is shocking because even the most cheap hotel would usually offer free water in the room. The Wifi is not working even tho we have already key in the correct password and ID.

Miinukset: I arrived around 7pm, checked in, entered room that was not clean, appeared to have another guest - unmade bed with comforter on floor, TV on, used towels, & trash in room. Then waited 30 minutes in the lobby for another room, which was not as nice.

Plussat: Location, history, and friendly staff

Miinukset: Bar and liquor service too small and limited access. Huge hotel with tiny Bar area and a waiting line. Missed opportunity for the hotel to make additional income.

Miinukset: GREAT hotel in a great location!!!

Plussat: The Château was elegant and superbly staffed. Everything was seamless and the views spectacular. Like visiting royalty without any of the stuffiness.

Plussat: Beautiful surroundings. Great area and location. Excellent staff.

Miinukset: Not all rooms have a view. Some areas require stairs as well as elevators. (My wife uses a walker).

Plussat: Service and Location are both excellent

Miinukset: Rooms are small

Plussat: Staff is attentive and kind. Location is superb

Miinukset: I would have liked free in room coffee to go with the coffee pot but I’m from the US and understand that it is not the norm while traveling.

Plussat: Insane location, staff we're kind and funny. It is a nice hotel.

Miinukset: The price is a bit too much. Especially for the breakfast and the «valet» services.

Plussat: Great location, VERY clean and comfortable. Staff brilliant particularly Guillame on the front desk who helped with our online checkin and with reorganising our delayed flight. THANK YOU!

Plussat: Location right in Old Quebec Most of the staff - Guillume (sp?)

Miinukset: Tall stairway leading from street to lobby. Even thought there is a phone at the bottom to call for help, there was usually only one bellman on duty and if he wasn't there, you could only drag it up yourself. I swear I didn't see anything about this in the booking information. For older people, VERY difficult.

Plussat: Location

Plussat: Clean!

Plussat: I LOVED my bed... and my view and the staff at the front desk.

Plussat: Staff incredibly friendly

Miinukset: The second night , cleaning did not come until 5:30 pm

Plussat: Pros: one of the few places I could find offering two double beds, excellent location for walking to all parts of the old town, comfy mattresses, hot shower, good black-out curtains, rooms very quiet at night, cafe on site, attentive staff, great energy overall. Didn't use the pool or workout room but they looked nicer than the typical.

Miinukset: Cons: I'm thinking....but can't come up with any. Rooms are a bit on the expensive side.

Plussat: Service impeccable, courtoi et chaleureux.L'hôtel est à distance de marche très raisonnable de toutes les attractions touristiques et la gare, ce qui rend les déplacements à pied très faciles.

Plussat: The staff were exceptional. Everyone was very friendly and eager to help in any way. The location is perfect. Everything is within easy walking distance to exceptional restaurants, museums, and events.

Plussat: Very good location

Miinukset: We could hear other rooms using bathroom The entrance had stairs with no lift & we had to carry our cases up these.

Plussat: Clean, friendly staff, convenient location

Plussat: The location was great and the staff very helpful and courteous. Within walking distance of the cruise port. The decor and room arrangement was very attractive.

Miinukset: No coffee service in the morning, and the 3rd floor navigation to our room was confusing at first. Very choppy but I understand they brought together several old buildings.

Plussat: We had stayed before and liked it. The location is great for us. The staff is very helpful and the room cleaning is great and done early.

Miinukset: One little problem--the in-room CD player did not work and was not fixed. Otherwise, it was great.

Plussat: Great hotel staff that were very accomodating. We were on our Honeymoon and had an unexpected emergency that brought us back to the states. They were very understanding and allowed us to cancel the remaining nights.

Miinukset: The couch had some dirt on the arm rest which was a only a minor inconvenience.

Plussat: good location... clean nice

Plussat: Right locates at the heart of old Quebec, staffs are friendly, had nice trip here.

Miinukset: The bathroom door is bit old.

Plussat: Kind staff and consideration for kids.

Miinukset: Location very good.

Plussat: The location allowed us to park the car for the 4 days of our stay and we were able to walk to all of the sights, shops and restaurants. The front desk staff, maintenance man and valets were always eager to help.

Miinukset: The deadbolt on the door did not work, but was repaired by the maintenance staff quickly. The bath towels were tattered and included one with a 3 inch hole in it. The shower curtain smelled moldy and the storage cabinet in the bathroom was placed on the side of the toilet which made it difficult to access. It is apparent that on room change over, the kitchenette supplies such as pots, pans and glasses are not checked, cleaned. There was hair and dust in the ice bucket and no liner. Before use, you need to wash. It would have been helpful to include instructions for the remotely controlled AC unit (which was taped together with duct tape) in order to shut it off when not needed. The deluxe suite plus was advertised with a sofa bed, but instead had two chairs.

Plussat: Location,atmosphere

Miinukset: Layout of room

Plussat: Located at Old Quebac.

Miinukset: The room is right beside the main street, very noisy especially on low level.

Plussat: Great location

Miinukset: Mattress was sagging and had lumps....

Plussat: The location hotel was in, the size of the room and the decor.

Miinukset: The hallways were not level. Sudden dips, hard to tell because of the carpet. I tripped a couple of times.

Plussat: The location and the cleanliness!

Miinukset: They need to improve their breakfast.

Plussat: Room

Miinukset: No

Plussat: Everything!! It was beautiful, clean, the staff was very friendly and the food was delicious in their restaurant as well.

Plussat: The facility is amazing, the location is perfect, the service is excellent, but the staff is what really made the stay amazing. Highly recommended, would (and will) stay again.

Miinukset: Nothing was bad about the experience.

Plussat: The front desk ladies and the valets were so helpful, friendly and simply wonderful during our stay. Thank you so much for making our anniversary just perfect!!!

Plussat: The location and the bed

Miinukset: The room is a little bit small

Plussat: Loved the location! Was able to explore the whole city in all directions on foot! Very quiet and very clean!

Miinukset: We didn’t find anything unpleasant during our stay. We would definitely stay at Hotel Clarendon in the future.

Plussat: The location! We were looking for an hotel in the Vieux-Quebec and the location was perfect.

Miinukset: The room's size. Hoppefully, the weather was very nice, so we didn't had to stay in the room.

Plussat: Perfect location to old Quebec. Was a heat wave there but our room has great air conditioning compared to every where else. Although there was a charge for parking, they let us leave car with them before and after we checked in and out.

Miinukset: No.

Plussat: The location was in the heart of the walled city, and near all of the great attractions.

Miinukset: The restaurant and bar had strange hours.

Plussat: Location

Miinukset: Small room

Plussat: The location is perfect for tourism in the old city. The bell staff took care of our car and luggage efficiently and were very helpful. They park in the underground lot below city hall right across the street. You can self park at lower cost but the lot fills up. Hotel is old but very well maintained.

Miinukset: Our room was very small. But everything worked well and it was clean.