Quebec hotellit Vieux Québec

Plussat: The staff were friendly and helpful, the room was spacious and well kitted out with a very comfortable bed; breakfast was good; most of all the atmosphere of the hotel was warm.

Miinukset: Not a thing

Plussat: The staff was very friendly and helpful, and the loccation was excellent - close to everything in the lower old city. The room was modern and comfortable and parking was only a couple of blocks away.

Plussat: Excellent location. Staff extremely friendly and helpful. Breakfast fresh and with good variety.

Plussat: Beautiful hotel in old Quebec. Walking distance to everything. A nice treat. The breakfast buffet is amazing! I will be staying here again.

Miinukset: Nothing

Plussat: IT IS A CHARMING HOTEL EVERYTHING IS JUST WONDERFULL

Plussat: The staff was wonderful! Breakfast was more than I imagined and the location was close enough to cruise terminal that we were able to walk there. Also right in lower old town Quebec and a couple of blocks from Funniculaire.

Miinukset: Loved this hotel!

Plussat: Location, helpful staff, fantastic breakfast, lovely room.

Miinukset: Lack of places to hang wet towels

Plussat: This hotel was so beautiful and centrally located, my only complaint of our stay was the hills/stairs but even that was a great experience!

Plussat: We booked a standard room and we pleasantly surprised to find out upon arrival that were were upgraded to a Junior Suite. The room was big, bright and clean. Every staff member we interacted with was pleasant and helpful. The breakfast was amazing, lots of choices. The hotel is centrally located and a short walk to everything in Old Quebec City. We loved it.

Plussat: Concierge, Room, Antique Bathtub, Unlimited daily parking for 15$

Miinukset: n/a

Plussat: The location and staff cannot be beat. If we stayed there another time we would probably opt for an upgrade to an outside room. The daily breakfast was outstanding as was the restaurant staff. Attached to the hotel is the restaurant "Toast" which has to be one of the very best in the city.

Plussat: I was very impressed by the helpfulness and friendly nature of the staff, who provided assistance with good nature, good humour and tolerance of one trying to come to terms with the language of the province of Quebec.

Miinukset: The fact that the washbasin was in the main body of the room meant that one had to be more careful with the drawing of curtains!

Plussat: i like the blend of old historic building and the modern interior design. All the staff are efficient, accommodating, smiling and friendly.

Miinukset: no complains at all.

Plussat: It was just absolutely a perfect place to stay when visiting Quebec city. It's very well situated on the edge of old Quebec, everything on walking distance, just great and good service. I very much enjoyed this inner-city hotel.

Plussat: The location was great.

Miinukset: The bathroom was interesting but not very practicle. The lighting above the sink and above the mirror in the shower/toilet area was very harsh and made it difficult to put on makeup as it cast shadows over my face. There was very little room to put our toiletries; The sink slanted downward so everything slid off and both "vanity" shelves were too small to hold more than a couple of items.

Plussat: close proximity to old Quebec and downtown activities, including farmers' market and Images show

Miinukset: No

Plussat: The ambiance, location, style, decor ... all wonderful. Staff were friendly and fully bilingual.

Miinukset: All of the drains - sink, shower and clawfoot tub - were blocked and drained very slowly. Had to turn water off while brushing teeth as even a glassful would back up into the basin... had to take shorter showers , and turn water off temporarily to scrub and shave, in order to avoid overflowing the stall. But we must take some responsibility as we did not ask staff to address it during our stay.

Plussat: Location was a key factor in selecting the hotel. Staff were friendly.

Plussat: Fantastic location in Lower/Old Quebec/Place Royale Good buffet breakfast

Plussat: The location was perfect - near a lot of shops, art galleries', restaurants, and cafes. It was in the heart of the city with the beautiful architecture and river with the cobble stone roads. The hotel staff were extremely friendly and helpful. We brought our two Shih Zhu dogs and they hotel was very accommodating.

Miinukset: Nothing - it was excellent.

Plussat: The hotel was beautiful, the location perfect and the staff went above and beyond and was extremely accommodating.

Plussat: The hotel had a charming restaurant and contained a great deal of history.

Miinukset: The hotel is right in front of where the cruise ships dock which completely blocks your view of the river. Also the river front room was very noisy due to street traffic. The staff was nice but not helpful in solving our problem.

Plussat: Upgrade to room with terrace

Miinukset: no

Plussat: So many little attentions... heated floors in the bathroom, little card with next day weather and music on all set up for you before bedtime, goodies at checkout, super smooth and effective valet service, amazing brunch... they have it all!

Plussat: Elegant room....great staff...great ambience...great location... the bellman was especially helpful!

Miinukset: No

Plussat: Friendly welcome and always attentive service Upgraded to nicer room: large bathroom, robes, nice toiletries, and dual head shower View over St. Lawrence river Large closets Nespresso machine in room Location a few blocks from Place Royale and several trendy restaurants and art galleries

Miinukset: Breakfast pricey / not included

Plussat: Perfect location within walking distance to must see attractions, hotel staff professional and helpful, room absolutely beautiful, lots of surprises, quiet, bed oh so comfy, tv in english, lots of choices, nespresso maker, lots of coffee and tea choices.

Miinukset: Pillows were to high and way to squishy, felt like suffocation

Plussat: Lovely room. Great location.

Plussat: Room was first class, bathroom exceptional.

Miinukset: No

Plussat: The terrace! It’s worth every extra dollar to have a room with a Luxe King room with a terrace!

Miinukset: No room service at night. I assume it’s because of Covid-19 though and therefore don’t fault the hotel.

Plussat: It was extremely clean & the staff was very helpful, attentive & pleasant. The location was fantastic!

Miinukset: Not a thing!

Plussat: the hotel was very modern yet homey at the same time.very clean and staff was pleasant.

Miinukset: no complaints

Plussat: I liked being in old Quebec and the historical sights

Miinukset: I left letter of complaint about our room

Plussat: Central Location Excellent breakfast and dining

Miinukset: Consierge was not available at all times/

Plussat: wonderful staff, clean, well maintained facility, excellent location within old quebec, comfortable lower level lobby with bar service, amazing movie theatre for watching world cup soccer,

Miinukset: honestly nothing comes to mind. Panache can be viewed as expensive, with a limited menu, but the atmosphere and friendly waiters suit the hotel nicely. Guests have many other choices close by.

Plussat: We loved everything about the place - the discreet friendly efficiency of the staff, the great location, the stylish room...

Plussat: We loved the location of the hotel in the historical part of the city. We were very happy the concierge was able to get us a table for dinner at the Panche Restaurant, they always seem to be fully booked.

Plussat: It was a gorgeous hotel, very well located, excellent cozy bar with beautiful fireplaces. Romantic.

Miinukset: What I was very disappointed with was that the description of my booking provided by booking.com was not accurate:1. Booking.com said the luxury room which I spent extra for was 400 sq foot - room was barely 300 sq ft with a terrace outside. What the heck do I do with a terrace at -15 degree weather?? 2. The description said large bathroom with separate bathtub - not the case. It was a small bathroom and shower/bathtub were one. I noticed through the floorplan that the rooms on both sides of ours did have bigger bathrooms !! What's the point of providing that description to us if you do not deliver! 3. Booking.com said there was just provincial/federal taxes applied. A third tax was also applied to our bill. Very disappointing.

Plussat: The cozy atmosphere but with design elements including objects excavated at the site in the old lower city. The staff is very responsive and found me pure green tea (true green tea lovers don't like flavored green teas, but few hotels know this). Nice restaurants nearby and also in the hotel. The lower town is less touristy than the upper town.

Plussat: Charming, historic but clean and filled with modern amenities.

Miinukset: No

Plussat: The staff was truly exceptional. They went out of their way to make sure our visit was the best it could be, from handling luggage, parking the car, to making dinner reservations. Everything was done Romo and with a smiles on their faces.

Plussat: location was perfect! Wonderful amenities. The staff was exceptional! Been to Quebec many times, will stay here again!

Plussat: Good Sound proofing Comfortable bed Great shower

Plussat: This was my fourth stay in the Auberge Ste-Pierre and exceeded my (already high) expectations. It's been renovated but with only the best, most discreet items like exquisite bathrooms, incredible bed linens, remarkably friendly and helpful staff who engaged us with useful directions for restaurants and the new public market. Walking around this part of town is always charming, no matter what the season, but it's also a perfect launching off location for a good long walk up up into the beautiful city. The hotel is completely a treat to return to after a hike or a long drive or...after a year away from it.

Miinukset: I would have liked to stay longer!!

Plussat: Comfortable room, great location, wonderful staff. Nice breakfast.

Miinukset: We were awakened early in the morning by workmen in the next room.

Plussat: Lived everything about this hotel: proximity to restaurants, shopping, art, and more and the staff was not only incredibly nice but really helped us enjoy our stay more with day trip suggestions. Tania is the best front desk staffer we met!

Plussat: The hotel is lovely and the staff very friendly. The location is great, we were going on a cruise and the location was perfect. We would definitely stay at Le Pierre again.

Plussat: The location of Le St-Pierre is in the middle of the old city of Quebec, with many restaurants nearby. The room was large and airy.

Miinukset: While not a problem for me, this hotel is not suitable for people with mobilty problems as there are a lot of stairs, including the entrance to the hotel

Plussat: Very friendly staff, helpful in finding interesting places to see while in Quebec

Plussat: The hotel was in a perfect place to walk to see old Quebec. The breakfast was excellent! We were within two blocks of the cruise terminal (where we were headed next) and the staff was willing to help us to walk our luggage there. The staff was also extremely helpful in helping us chose a restaurant for dinners and to help with reservations.

Miinukset: The bed was very soft.

Plussat: Location was good and had good restaurants close by particularly the Cafe Monde. Staff were very helpful but not over fussy. Close to interesting sights.

Plussat: Nice location, quiet, staff friendly and helpful

Miinukset: Breakfasts too small, often not warm.

Plussat: The location and the ambiance. Graet breakfast daily.

Plussat: old quebec tour

Plussat: location, breakfast, free internet

Plussat: Very well positioned.Delightful ambience. Close location with Hotel 71 and those facilities which complemented the St Pierre.

Miinukset: The bath plug did not seal so the bath could not be used. Despite being reported this was not corrected which was most unfortunate since the whirlpool bath was a feature of the room.

Plussat: Everything it was the best. The staff and valet was amazing.

Plussat: The staff was excellent and very responsive to our needs. I had a cold, so it was doubly appreciated :-) The location was perfect...everything we wanted to do was within walking distance, but we were tucked out of the way of the the tourist traffic.

Miinukset: Pillows weren’t very comfortable. Left my neck and back hurting.

Plussat: Rooms and restaurant were spectacular

Miinukset: Nothing

Plussat: That they tried to accommodate me buy that ruined my hole trip. It did not make me want to go there ever again

Miinukset: I didnt like that when i got there they messed up my booking i ended up with a smaller room the expected and if i didnt notice noone would of told me. And i had booked this room about 3 months in advance.... and they told me that next time for no mistakes to contact them directly instead of going on booking because when they do the transfer of info theres more mistakes. And the pillows are way too mushy no head support.

Plussat: Loved the convenience of being in downtown Quebec.

Plussat: The lobby and guest room were modern and beautiful. The staff was especially welcoming and warm. The lobby was decorated with contemporary comfortable sofas, open spaces with burning candles, wine bar, Nespresso coffee machines, wood and stone walls. The well-designed shower, bath and guest room were spacious and tastefully decorated. The room had a Nespresso machine, which I enjoyed. Additionally, our room had huge windows with a beautiful view. Adjoining the hotel was a restaurant with great food including breakfast (which was included with our room) and a full bar. This was a very enjoyable stay.

Miinukset: Our room-included breakfast was not available until 8:00. Due to the late time breakfast was served, we could not avail ourselves of the amenity that was included with our room. There were a number of electronic devices in our room, which was nice, but it made operating the TV much more complicated.

Plussat: In the heart of Old Quebec easy walk to everything. Everyone was very nice and helpful. I’ll definitely stay here again

Plussat: Bikes! No car needed. Walking distance to everything including Ferry and train station The staff, especially Antoine the bellman and Maxime the concierge

Miinukset: That we only spent 3 nights.

Plussat: We would give more than 5 stars if it was possible

Plussat: Although in my opinion the very high ratings of this hotel are overrated, I liked the location, accessibility, view, cleanness, friendly and understanding manager, modern bathroom design.

Miinukset: Hotel stuff mixed up the reservation (wrong room type was provided). There was no kitchenette and, thus, no fridge, plates or cutlery. Some standard bath items were missing.

Plussat: location and design

Miinukset: breakfast is not included the price and the breakfast is not worth paying at all.

Plussat: Good sized rooms and very well appointed. Staff are helpful and location is great with lots of restaurants nearby.

Miinukset: Strictly speaking not a problem of the hotel itself, but on-street parking is very difficult to find. Make sure you book a spot in the hotel car park ($20/day), or be prepared to walk!

Plussat: We were on the 6th floor and had a great view of the port and the streets down below. Love the knew decor of your new restaurant"Matto", unfortunately, we didn't get a chance to dine there, maybe next visit.

Miinukset: The breakfast wasn't that great, but it was included.

Plussat: Very interesting design of the building and the rooms. Environment friendly. Very calm.

Miinukset: Having to get out of bed to switch on/off the light

Plussat: The staff are friendly and efficient. The rooms are attractive, clean and comfortable. Appreciated the availability of free coffee at all times. We would certainly return and recommend the hotel to our friends.

Miinukset: No where to hang bath towels to dry - would have liked to re-use towels. Poor organization at breakfast no fruit/cereal bowls, shortage of cutlery. Constantly running out of coffee. Cold croissants for two breakfasts - unpleasant. Warm for the third day and edible. We were always in for breakfast by 8.30 a.m.

Plussat: Good location in a great city

Plussat: We picked this hotel base on it's high reviews and we were really satisfy. The hotel is just in the heart of everything. Just like couple blocks from the lower town, old port and only a short climb to the upper town. The staff were all very friendly, we will definitely go back again.

Plussat: Great staff and location to localsites in the Old Town. Complimentary internet in the room and cappuccino all day gratis.Very good continental breakfast included in the room.

Plussat: The hotel staff was excellent and made you feel very welcome! Very attentive to any requests! We loved the 24 hr coffee bar!

Miinukset: The breakfast area did not have enough tables and often we had to wait for a table before we could sit down and eat.

Plussat: The staff were especially friendly and helpful. The room was comfortable and the attention to detail was amazing. The hotel's furnishing was gorgeous. Can't

Miinukset: I loved everything about the hotel and the staff.

Plussat: view

Miinukset: history

Plussat: It's an amazing castle to visit and stay at. Also a great view next to the river.

Plussat: Beautiful hotel in a great location. It is pricey but well worth it for all you get. The bar and morning buffet they have is amazing. If coming back to Quebec I would want to stay here again.

Miinukset: I say the only thing I didn’t like a little snooty attitude from one of the concierge women when I asked her a few questions. I say only 1 of them because the other women working the day I checked it was so sweet and nice.

Plussat: We love the location, ambience and the historical nature of the castle.

Miinukset: Nothing. Everyone is so accommodating and humble.

Plussat: Chateau Frontenac is absolutely beautifully decorated during the holidays. The staff was lovely and very helpful with activities+dinner reservations. Our concierge was a wonderful gem. The bars had amazing mixologists and fun servers.

Miinukset: I arrived around 7pm, checked in, entered room that was not clean, appeared to have another guest - unmade bed with comforter on floor, TV on, used towels, & trash in room. Then waited 30 minutes in the lobby for another room, which was not as nice.

Miinukset: GREAT hotel in a great location!!!

Plussat: Breakfast amazing. Fantastic staff. Building falling apart, and for that money I would've expected more.

Miinukset: Facilities were run down. Public restrooms were used for more than one kind of relief outside the bar in the lobby. Lively staff and exquisite decoration!

Plussat: We found all staff members we had made contact with was the friendliest and most respectful individuals. I have highly recommended your hotel to many of my friends and co-workers looking for a great vacation getaway. The rooms were very quiet!

Miinukset: I cannot think of any.

Plussat: check in concierge very helpful, Le Sam restaurant was superb-food service, cocktails

Plussat: Beautiful surroundings. Great area and location. Excellent staff.

Miinukset: Not all rooms have a view. Some areas require stairs as well as elevators. (My wife uses a walker).

Plussat: I like best all the things you are available to see, the expositions, the christmas trees, everything in the hotel is very beautiful.

Plussat: Nothing

Miinukset: The fame of this hotel is over-inflated. The sight of St. Lawrence river is not majestic due to the limitation of height of hotel.

Plussat: it is very charming!

Miinukset: i need to use the stairs to get to my room! and the breakfast choices are very very limited.

Plussat: Location

Miinukset: Concierge left early - before the dinner hour & hotel tours were cancelled with no indication rhyme or reason

Plussat: Professional,friendly and knowledgeable staff. Excellent room; clean, fresh and well appointed. Location, location,location.

Miinukset: Could not wish for better.

Plussat: The staff are more than willing to assist you with any of your requests. They speak both english and french. There are pre-printed cards with driving directions to nearby activities and sites which can be obtained at the front desk. There are numerous tours both on foot and by bus which leave depart outside the hotel. Numerous Restaraunts within walking distance serve some of the best food I've ever eaten.

Miinukset: No.

Plussat: The hotel is just perfect for honeymoons, in particular if you go a bit up the price range and get one of the better rooms. It is possible to enjoy privacy and a great city view at the same time, which makes up for splendid nights.

Miinukset: In general, a lot of small things are overpriced. This leaves the impression of penny-pinching.

Plussat: The general ambiance of luxury, the friendly Staff and the location let aside the rich interiors and amazing exterior architecture.

Miinukset: Ongoing repair works are partly blocking the view, capacity of lifts comparing to number of hotel guests is limited, area of offered room at check in time was very small. Very interesting hotel to visit but not to stay in unless you can afford the delux waterfront suites.

Plussat: Great location.

Miinukset: Room needs to be selected with caution. We had to change rooms three times as we were given rooms with scaffolding over all windows. Rooms are small, and many face a courtyard.

Plussat: Rooms were very comfortable and clean.

Miinukset: When we arrived, the computers were down-we waited in a long line to put or name on a list. We were asked to be seated in the bar where we would be called when the problem was corrected. I went back to the desk & was told the problem continued. After 2 1/2 hours, I went back to reception to find a new long line. We were traveling with my 85-yr old father. I was told by those in line that the computer was indeed up - they had just arrived. In line again, I asked one of the managers on the site why we were not called as we were told. He asked "Was I not given a pager before we were sent to the bar?" That manager was at the desk when we first arrived, he knew that no pagers were handed out; the desk clerk confirmed this. Shabby treatment!

Plussat: Incredibly friendly staff and concierge services!

Plussat: loved the location not too far from many things , the pool was great. the room was modern and clean, bathroom was very modern and clean as well. view was great.

Miinukset: check in was a very long process. check in is at 4pm but we did not check in at 4. we went to go see them to see if the room was ready then but they said they would call us when the room would be ready. we waited for the call but still no news. we went to wait in the lobby incase they would call us sooner and someone did come and getus but only at 5pm. many people were waiting for their rooms to be ready as well.

Plussat: A hotel with a difference. Very elegant. Lovely staff. Would definitely recommend.

Miinukset: Room too hot. Tried lowering temp but failed.

Plussat: Almost everything

Miinukset: Finding the hotel is a bit difficult, not very visible. Parking situation

Plussat: Staff are very friendly.

Miinukset: There is a weird noise from the window and scary. Sounds like someone throwing something on the window.... it didn’t stopped and i couldn’t sleep for the whole night. The smell of the hotel is super strong... smells of new renovations.