Riverside hotellia

Plussat: Our stay would have been perfect if we hadn't been assigned a room above the event hall. The music was so loud that the floor was vibrating below us intermittently from 6pm to modnight and we could hear every song, every scream, every time the DJ said something. I wanted to take a bath and knew I wouldn't actually be able to relax. We wanted to watch a movie but had a hard time hearing the television when the music came on. I went to bed early with ear plugs in. We called the front desk several times and they said they were unable to move us and unable to give us a refund so we could check into another hotel. My boyfriend took on the brunt of the conversations and he became super upset. I could feel his blood pressure had gone up when I held his hand. Though unable to offer us a solution they were very generous in their attempts to make our stay a positive one. They comped valet and also dinner at the hotel restaurant. The next morning we were able to enjoy the hot tub and pool. I would definitely stay here again but not on a weekend probably and I would absolutely call ahead of time to make sure there's no large events happening that include a DJ.

Miinukset: Very, very loud music at wedding. It felt like our room was above a club.

Plussat: The building and ambiance is incredible. Their decorations at Christmas are a sight to see. Walking distance to many restaurants and bars. The restaurants and bars at the hotel were truly outstanding.

Miinukset: The check in and check out was horrendous. If the building wasn't so nice, that would be enough not to come back. The employees at the front desk weren't the most pleasant of people to interact with.

Plussat: Architecture

Miinukset: My room on 1st floor. View of hosepipes out the window. Very noisy at night from hotel bars below. Terrible location of the room and for the money I paid I expected so much better. Very disappointing experience.

Plussat: needed a little getaway and MI did not disappoint

Miinukset: more towels at the pool

Plussat: Everything

Plussat: a most beautiful property. so many artifacts from so many different parts of the world. several restaurants on the property. the staff are helpful and polite.

Miinukset: very early in the morning there was work being done outside my room that woke me up and lasted for at least an hour and a half. that was very annoying.

Plussat: It was a beautiful historic hotel in the heart of downtown Riverside. The staff was wonderful! We ordered room service out last night there and the food was delicious. We only wish we had more time to enjoy the amenities!

Miinukset: Everything was wonderful!

Plussat: Downtown riverside idiot started leaf blowing at 5am

Plussat: Luggage & valet were very kind.

Miinukset: Bed was very hard. Pillows as well.

Miinukset: For cost of hotel they should have free WiFi in rooms

Plussat: Staff was amazingly nice and everything made you feel on vacation.

Miinukset: I was charged over $200 in "authorization fees" even after I had checked out and when I called to find out what it was for they told me they didn't know and it "should" clear within the next few days.

Plussat: Not a lot to due near by leaf blower started outside a 5am

Plussat: Room layout We were upgraded Spacious room

Miinukset: Pillow top bed that I could not get into. Glasses with the ice bucket were not wrapped at all and water spotted

Plussat: I've stayed here several times now and always enjoy my stay.

Miinukset: I was surprised and disappointed to discover that they started charging for overnight parking. I've never stayed at a hotel that doesn't allow someone to park there for free.

Plussat: Only good thing is the proximity to downtown. We were woken up at 6 a.m by a fire alarm they couldn't turn off for over 30 minutes on my boyfriend birthdat (reason for the stay). After leaving the room for the day and coming back at 6 p.m we noticed the house keepers never even came. When we called the front desk to let thme know the situation wasn't addressed nor did they offer a solution. Plus we paid 24 dollars a night for self parking. Terrible time and accommodations at the Hyatt. Such a shame we will not be returning to this hotel.

Plussat: Nice staff, large corner room that was really clean. Breakfast was pretty good.

Miinukset: We took the last parking space and it was $14 and no microwave in the room.

Plussat: The room was clean and spacious. The location was convenient.

Plussat: The staff were really friendly.

Miinukset: We ordered food from the restaurant downstairs and it was the most disgusting food hours can eat.

Plussat: The hotel was generally clean in common areas and the room itself. Not luxurious, but very functional.

Miinukset: We booked 2 queen beds and unapologetically were told only a single King was a available. I would have booked a different hotel and skipped the Hyatt. I got barely an apology and had a very unpleasent night in a room not suitable for my family.

Plussat: Location.

Plussat: staff

Plussat: Very clean, friendly staff, easy access to parking & local businesses. Would definitely stay again.

Plussat: everything

Miinukset: I think next time I'll have to remember to ask for the top floor.

Plussat: Swapped rooms for smaller with less amenities. Offered and moved rooms next day but didn't follow through with the refund of the first night.

Miinukset: Comfy beds and good breakfast.

Plussat: Clean

Miinukset: Small

Plussat: Very clean, new-feeling, well-appointed rooms. Excellent, smooth bed linens. Great bedding: the only time I can recall any hotel's blankets being heavy enough! Also very nice that breakfast was included, tho' it was carbs only. Coffee was good. Would have been perfect with the addition of (even) hard-boiled eggs.

Miinukset: Being right across from the ice machine & the office's night window (Rm. 17), it was too noisy if I left my window open. Was ok with the A/C running & window closed, though. Bed was a little too firm for my taste, but the great bedding more than made up for that.

Plussat: Super clean, close to nightlife, newly remodeled

Miinukset: smaller rooms/bathrooms

Plussat: Room was clean did smell like smoke when it was a non smoking room .

Miinukset: Smelled like smoke .

Plussat: beds! very restful sleep

Miinukset: room size is very small

Plussat: Really nice

Plussat: Very comfortable beds. Surprisingly clean and modern. Very happy with the stay.

Plussat: Friendly staff, great breakfast and really nice over all stay.

Miinukset: A fan inside the bathroom would be good.

Miinukset: Beds were to soft Cabinets / dresser old and venere was peeling - time for a remodel Staff upon checking had trouble scanning my credit card- staff asked for another credit card. Asked that the staff key in the card number- said they can not do it? Is this a Courtyard corp. policy?? Not happy from the get go...

Plussat: I was able to play my music from my phone to my tv.

Miinukset: The fridge wasn't working right, nor the freezer. I had an ice cream in there for 2 days and it was melting. I was put in a room next to a board room and they had a company Christmas party so I had to switch rooms bevause it was to loud. I had bedbugs to the point where my boyfriend had me scratching his back for 20 minutes, even after he showered.

Plussat: Clean and quiet!!

Plussat: Bed was comfortable Breakfast was good Room was clean Staff were very nice

Miinukset: Room was dark and there was a carpet tack exposed by the bathroom

Plussat: I liked the location and it was a good value.

Miinukset: On top of the quoted rate they required a $100 deposit that I won't get back for a few days. I thought this was odd.

Plussat: It was a great deal for the price! Overall the room was great. Mostly everything was updated and the furniture was very comfortable. There was even a little basket with the toothbrush, razor, and other essential items.

Plussat: location was the deciding factor.

Miinukset: I booked a King bed for which a premium was charged, non-smoking room for which I had to sign a waiver ($100 if we violated). For one the room already smelled of smoke so we changed rooms, then the king bed was actually a queen (they argued that it is a standard king, and that there was no queens or standard booking option, which is clearly not the case, see kayak) therefore no money was refunded for the premium . It was extremely noisy, we could hear the neighbors and anything going on outside, the fridge inside the room made lots of noise (I unplugged it) and the AC unit did not really work (it was very loud as well and it was difficult to regulate, either it was on full power or off). The breakfast, they may as well not offer any, or call it something else. The staff was not helpful or accommodating at all. I would not stay here again.

Plussat: Comfy bed and pillows. Clean. Good coffee in the breakfast room. Great location and value. Housekeeping staff was really nice.

Miinukset: Would have liked real half and half for coffee instead of powdered.

Plussat: Liked how comfortable bed was and cleanliness

Miinukset: How far it was from Tyler mall

Plussat: I really like the location

Miinukset: Some guests staying at the hotel are not very pleasant

Plussat: I stayed 4 night and everyone was nice and everything I needed was close by.

Plussat: I prefer smooth floors (laminate, wood, or whatever) over the carpet most places have (which almost never get shampooed, and need it extensively because some guests are sloppy or abusive). Seems like they were maybe doing a little renovation (how much, I couldn't tell), room smelled of fresh paint or something.

Miinukset: Most places when they offer a fridge either have half fridges (like here) or little cube ones. If I'm staying more than a night or two I tend to need a bit more space. Breakfast was very minor (juice, coffee, danish, oatmeal). Furniture was typical of most places (abused a bit and worn, usually because of bad guests).

Plussat: Cheap, Solid location, nice management

Miinukset: Dirty, Felt unsafe, loud, smelly,

Plussat: Nothing

Miinukset: Constant vehicles in and out. People in and out all night. Loud running water. Over priced. Hole in tub. Oh and the police showed up...safe?

Plussat: Close to downtown area.

Miinukset: Location.

Plussat: Nice staff, clean rooms. Will definitely consider staying here again.

Plussat: Reasonable price, Easy access, nice staff

Miinukset: Pillows were poor. Bed comfort ok

Plussat: The woman who works behind the counter was nice.

Miinukset: I don't know what planet the other reviewers for this place are on. I booked this room based on reviews, but was horrified when I drove into this motel. It is in a VERY SCARY part of town. There was a homeless man sitting outside one of the rooms the entire time I was there. It is right next to tattoo and massage parlors. Everything in the room was very dated and there was no outlet by the sink. I was by myself for this stay as I was attending a conference, so I was very uneasy all night.

Plussat: Clean, big rooms. Relatively quiet.

Miinukset: No restaurant on premises or near.

Plussat: Very quiet and peaceful. Wonderful staff.

Miinukset: Outdated television and it kept on losing signal. The refridgerator was noisy. Other than that everything else was good.

Plussat: I liked the fact I was upgraded to the jacuzzi suite. The bed was also very comfortable with a good TV setup.

Miinukset: There was no staff available to check me in when I arrived I literally had to seek someone out when I arrived. This occurred again upon leaving. When i would ask cleaning stag a question they didn't speak enough English to even understand this is not something which I'm opposed to however in a touristic setting where staff is already scarce I wasn't impressed. Also the vending machines had little options to begin with so when half the options including water was sold out I was ready to leave.

Plussat: The room are excellent

Plussat: Check - in was a breeze. Rooms were clean. Bathroom was big. Continental breakfast served. Free Wi-Fi for guests. Iron and ironing boards in the rooms.

Miinukset: Security teller window after hours

Plussat: Loved the view of the mountains and palm trees. The best thing was I could open the window to get real air circulation. Clean grounds, the pool looked inviting but I didn't have time to take a dip. Everything is close by; mall, Starbucks, freeway, and every store you could ever need. Quiet too.

Miinukset: The train close by was tolerable.

Plussat: Staff was friendly. Comfortable bed. Right near the mall and close to everything. I could walk over to grab Del Taco at 10pm if I wanted to

Miinukset: Shower was kinda short. I'm 5'4" and it hit directly between my shoulder blades. We were also called one morning to wake up so that the cable company could upgrade the channels.

Plussat: Well, someone got shot... everybody got locked down. But the beds were comfy.

Miinukset: That someone got shot.

Plussat: Newly remodeled room

Miinukset: Not a good area. People were fighting and yelling everywhere

Plussat: Upgraded room very nice, modern

Miinukset: Front desk staff looked disheveled, was a bit rude.

Plussat: The room was clean, comfortable and felt like i was staying at a four star hotel. Best value for the price.

Plussat: The bed was nice, it had fridge to keep my beer cold, it was cool

Miinukset: I couldn't swim in the pool or skate in it cause it was a garden

Plussat: Nothing

Miinukset: Everything

Plussat: The rooms are good sized, the a/c works great. They have jacuzzi tubs. Staff is great

Miinukset: No

Plussat: It was close to where I needed to be.

Miinukset: Didn't care for the front desk person and the company that was hanging around. She made me feel like I was bothering when she was eating.

Plussat: The front desk agent I checked in with was so nice & took care of us very well!

Miinukset: Just the noisy neighbors but that's not the hotels fault.

Plussat: The staff and owner of the place are just wonderful people and really make you feel at home and welcomed!

Miinukset: That I couldn't stay longer

Plussat: The location and price

Miinukset: Everything was fine for the star rating and location

Plussat: Absolutely nothing

Miinukset: This hotel at most should be a half star. Very dirty, smelly and in a bad part of town

Plussat: It was quite and in a good location.

Miinukset: The rooms are a little outdated along with the furniture.

Plussat: The price is what I liked best about this hotel. Plus it was pet friendly.

Miinukset: This hotel is located on a main busy street with people constantly walking and talking loud. We had a hard time getting a good night's rest because of the noise and constant activity.

Plussat: Check out time they change me 25$ for smoking and nobone ask me if I want a smoking room

Miinukset: No one and no sign saying that no smoking room and they charge me 25$ I want my money back

Plussat: Nothing

Miinukset: This was the most filthy place I've ever stayed!! Holes in carpet with multiple stains. Blood and other matter splattered on walls. Old furniture I have the business card for the GM and will send an email with photos to prove my point. NEVER AGAIN!!

Plussat: Location was great. Our room ended up being a nice big room with a bathtub with jets, which I was not expecting.

Miinukset: There were cracks in the shower wall. Overall cleanliness was not the best but still acceptable.

Miinukset: dirty ??????????????

Miinukset: My girlfriend woke up covered in some kind of insect bites.

Plussat: Nothing

Miinukset: They charged an extra deposit of $115 they denied charging me and still haven't returned my money and I showed them the charge from my bank.

Plussat: It was quiet.

Miinukset: The coffee was very bad. Had to buy it else where.

Miinukset: Terrible staff 30 min check in. TV didn't work for hour+ barefoot staff man in room. Bugs on floor, phone broken, sink wouldn't drain. Night manager told me I could leave because I wasn't happy. Ridiculous! Refunded 2 nights short $20.

Plussat: Nothing

Miinukset: Everything from checking in at ten and still having to wait 15 for the drug addict receptions. After standing outside 15 went to the window again to be told I'll b going to a different room due to door being busted. Then towel holder smacking me in head

Miinukset: Awful hotel. Our non smoking room smelled like smoke and they told us there was nothing they could do. Every other room had coffee cans sitting outside for cigarette butts. Hair in our beds. There was no smoke detector. It had been dismantled.

Plussat: Room was not cleaned

Miinukset: No breakfast

Plussat: The price is honestly the only thing that was good about this hotel.

Miinukset: Many. First of all, the listing states that breakfast was included; however, there is only coffee (I would not consider that breakfast). There is also a $40 "cleaning" payment needed before entering the room, which I found unprofessional.

Plussat: It was in the limits of our business

Miinukset: It was loud.

Plussat: Horrible customer service

Miinukset: the lady at the front desk was extremely rude. I booked a room for my father that had just driven In from Washington and she refused to give him a room. It was booked and paid for in full and my father ended up leaving and sleeping in his car. Never again

Plussat: The sheets were clean, the towels were there, the heater/AC worked, the water was hot, the bed was comfortable, the TV and the fridge worked, had a good internet connection and the price was right. I lost my key card, and the staff was very friendly and I was able to get a new key card without a problem.

Miinukset: Since the motel is on a busy thoroughfare, the traffic noise is always an issue. If you're looking for perfection, this is not for you. The TV was an old flat screen, there were no hangers for my clothes, there was not a suitcase holder and there was only a shampoo/conditioner foil packet that you needed a scissor/knife to get open.

Miinukset: Roaches, and toilet didn’t work

Plussat: I did not like the place but I did like that everything that I needed was very close.

Miinukset: Our experience at this Motel trying to be an Inn is so bad. Stained towels, dirty faucet and tub , no toilet paper, People fighting outside of the complex, police activity, not enough parking "QUEEN" Beds so small. The worst thing of all tons of Roaches. This place should not be recommended to anyone.