San Diego hotellit Mission Valley East

Miinukset: The floors are TOO THIN!! I could hear footsteps above me when they woke up and were moving about. That NEVER SHOULD HAPPEN IN A HOTEL!!!

Plussat: Beautiful interior. Helpful staff in the lobby and valet.

Miinukset: Who doesn't like to sleep in while on vacation? I definitely do, however during our one night stay in the hotel we woke up to loud staff twice. Once at 10 pm, when a house keeping staff knocked on our door to ask if we had changed our room or had switched rooms at any time. The second time we woke up due to noise outside our room was in the morning from loud radios, I'm assuming was from the cleaning staff as well.

Plussat: bath mat to prevent slipping clean white sheets note paper and pen beside bed.

Miinukset: No fridge available] No microwave available carpets are all grubby parking is extra money and for someone alone parking has no security guard. light next to bed did not work properly ice machine was not easy to use and you had to go out into the hall to locate it. door key card took a long time to work No help with luggage to and from car in the heat!

Plussat: Beautiful hotel for a young couple , decent price for a beautiful hotel. Loved our stay here.

Plussat: Cookies Modernized elevators Beds/rooms Service Amenities

Miinukset: Paying for parking $3 for a water bottle (and it was a 16oz bottle)

Plussat: It's a great hotel clean and friendly staff. The location is great there's a lot of shopping centers around there

Miinukset: Parking is expensive they should have like a one time pass fee

Plussat: It is close to everything

Miinukset: Our room had an extra bed blocking the bathroom, called front desk and housekeeping to take care of it and move it out of our room, 30 minutes passed by no one came, called again the second time, and waited 30 minutes no one came to pick up the bed. My husband had to move it outside the room because i needed to use the bathroom and it was blocking the bathroom door. The parking fee was also very expensive.

Miinukset: I don't feel one should pay for parking, ($24 daily). The hotel is connected to a mall, if patrons from the mall try to park then charge them, that's fair. But when you pay for a room I don't feel the hotel should charge.

Plussat: Enjoyed the location of the room! House keeping were polite, friendly and hardworking! It was clean! Staff was friendly and professional as well!

Miinukset: We had to renew our card twice because it did not work to unlock the room nor to let us out of the parking lot.

Miinukset: No free breakfast available. Paying for parking is ridiculous I'm a guest I should have free parking. The front lady who helped me checked in was rude.

Plussat: Clean, comfortable beds. Innovative elevator designs.

Miinukset: Showers not intuitive to use and no instructions noted. All available plugs in room near bed side and desks are low power and loose (half the time my phone and tablet would not charge, and when they do it takes over 5 hours to charge fully). Balcony door will not close and seal freeway noise fully. Loud traffic noises. Onside restaurant very expensive for breakfast.

Plussat: Loved the central location, restaurants and shopping nearby. Beds were comfortable and room was clean.

Miinukset: Elevators we're going through an upgrade during our stay, so staying on the 10th floor was challenging at times.

Plussat: Location was great! Restaurant was close, freeway access were close, commuter rail close, security present.

Miinukset: Bathroom toilet had low water line, sink water flow was low, the tube had a slow drain, and the television would go on any off every 15 min.

Plussat: Good location for shopping at Fashion and Mission Valley malls plus good restaurants in the area

Plussat: It is close to SDSU where my granddaughter was graduating. Very pleasant staff.

Plussat: My boyfriend and I loved everything! The bed was comfortable, the room was spacious enough, the room service food was delicious. The internet never gave us any trouble. The pool was salt-water instead or chlorine and was a very comfortable temperature. The service from the employees was spot on, as well. We kept interacting with the same man at the front desk, and he was extremely helpful.

Miinukset: The one thing that I didn't like was the hot tub: the water was just a smidge too hot for my comfort, BUT I was able to adjust to it after a few minutes. That's more of a personal preference kind of thing, I know plenty of people probably like a hot tub to be exactly that temperature or even hotter, so it's not really a complaint.

Plussat: I did like the location, the staff was nice. Good service in terms of people.

Miinukset: Room service food was beyond subpar considering price. Have to pay for parking, the room furniture had cracks and tons of scratches made the room feel cheap. Its nice hotel but expected more for the name.

Plussat: Staff was very friendly and always willing to help when asked. Hotel is in a great location by shopping mall and restaurants. Hotel rooms were clean which is very important to me.

Miinukset: Cost of parking was expensive. Only $2 difference between valet & self parking, so we did valet.

Plussat: The moment you walk in it smells so amazing like really clean and has a great atmosphere. The staff is friendly and everything is so nice and modern. The room was a perfect amount of space for 4 and it had everything stocked. Parking is in a garage right next to the building and you feel very comfortable and safe. Will definitely be returning soon! :)

Miinukset: Staff didn't follow through on some very basic requests, like putting a bill under my door or moving an illegally parked bus so that guests could get to the parking garage.

Plussat: Staff was very nice, welcoming and helpful. Location is great, in the center of mission valley. There was a bug in our room but they sent someone to clean our room while we were gone. They asked kids to leave pool area at 11pm but let us stay a bit longer which was nice since kids were a bit loud. Comfortable bed.

Miinukset: A bug in our room. Parking = $$$.

Plussat: NOTHING! By far the worst hotel experience I've ever had.

Miinukset: Weeks in advance I pre paid for two non refundable rooms, which were guaranteed by Kayak. I arrived and they only had one room and they oversold the hotel. I let my parents take the one room and the girl at the front desk seriously told my wife and I to sleep in our car. They then fought to keep all the money for the room and made up a lie about offering me a room at another hotel. This never happened. "Casa de rental car" doesn't count as a hotel room - I've never been more angry or offended by a hotel in my entire life. Complete snake oil salesmen. Don't go here after you paid for two rooms weeks in advance if you plan on sleeping in them - only pay if you want to be seriously instructed that they're sorry, even though you paid for two rooms they do t have any more and you're welcome to sleep in your rental car - but still pay them! I plan on filing a claim with the BBB for their fraudulent actions, along with a dispute on my American Express and I'd love to know how kayak will handle this.

Plussat: Conviently located and though it iis next to hwy our room was quiet, beds amazingly comfortable from the bedding to the mattress. The hotel staff in all.areas ie registration, restaurant, service help were all friendly and helpful. The hotel amenities such as pool and gym are also very clean.

Plussat: Very clean and Great staff

Miinukset: None

Plussat: The front desk was professional and courteous.

Miinukset: Valet service needs customer service training. We waited outside in our car when we arrived at the hotel and no one came. I went inside to locate a person in the valet section who was very relaxed and not very friendly. The pillows in the rooms are too small and uncomfortable. First night in our room a drunkard was knocking on our door after midnight. Next night girls were running up and down the hall at midnight. We were traveling with an 8 month old so we would not recommend the hotel to families with young children.

Plussat: Great bar and dining staff! Parking is not ideal and excessive costs!

Plussat: The room and bed return my depositl

Miinukset: Return of deposit

Plussat: I felt comfortable, secure and very quiet to rest with a nice view. Location is very convenient for different purposes.

Miinukset: I liked all

Plussat: I love the location! There are many shopping centers near by and everything else is pretty close as well. The hotel was also very nice and had a nice staff.

Miinukset: I didn't lik that the housekeeper kept knocking and knocking at 8 am trying to clean our room when we were sleeping.

Plussat: Very close to where we went ( Sea World, San Diego Zoo and Balboa Park). Nice mall nearby.

Miinukset: We couldn't figure out how to undo the bathtub drain but someone came by right away to help us out.

Plussat: the location

Miinukset: no refregation on the room and save box

Plussat: The staff was plesant,helpful and friendly.The hotel is within walking distance to near by shops and only a short taxi ride to downtown or attractions.The hotel is all that you would expect from the Hilton group with luxury appiontments and quiet comfortable rooms.My wife and enjoyed our stay and would have liked to stay longer. A limited courtesy bus being available would have been appreciated.

Plussat: The room was way better then we expected since we didn't know if we would get a room with 2 beds or not. The room was larger then expected and even had a couch! The staff was all super friendly!

Miinukset: Breakfast didn't open until 7 am some days so we had to skip breakfast on the weekends and some times the key card reader rejected our card (happened twice in our 4 days stay) and we had to get a new one at the lobby

Plussat: Fantastic staff so thoughtful and courteous! I was traveling with 2 small kids and they were so kind. Great location, breakfast selection, pool and spa perfect temperature, clean room, but staff was the highlight, just out of this world!

Miinukset: Sofa bed mattress springs made it unusable

Plussat: It was comfortable and spacious

Plussat: Staff

Plussat: I Enjoyed The Pool & The Breakfast Buffet Was Delicious. May Options.

Miinukset: Room Had A Funny Smell The Morning We We're Leaving, But If You Wanna Stay For A Few Hrs Or Overnight (Which We Did) Its Cool For That.

Plussat: * Great location, close to most San Diego attractions. * Glad that there was a divider to separate the sleeping area from the front suite area (especially when one kid is napping and the other two want to play). * Lot of amenities with the room (two TVs, free wi-fi, mini-fridge, microwave, lots of space for family with young children). * Free breakfast is a step above your typical continental breakfast fare.

Miinukset: * Came back to the hotel late one evening (10pm) and almost no parking available. * Microwave in our room really didn't heat up any of our food. * Tend to close up the breakfast about 15 to 20 minutes before the official ending time.

Plussat: price, location

Miinukset: Can't really think of anything right now.

Plussat: The price was good, continental breakfast was nice, the staff was nice as well. There is a small pool which people seemed to be enjoying

Miinukset: The sofa smelled like throw up, the layout in the hotel room wasn't very open. They charge you for parking

Plussat: It's very convenient to get to most places in the San Diego area. The hotel staff was very friendly. Complimentary breakfast and wifi.

Miinukset: Parking was an extra $10/night. Rooms were looking a little dated. The elevator was a little on and off.

Plussat: Good rates. Roomy room with separate seating area. Hot water.

Miinukset: Not enough wall outlets. Really bad lighting that is depressing. Slow internet. Very thin walls, can hear everything. Tiny exercise room with almost nothing, had to go to the gym.

Plussat: breakfast environment

Miinukset: air conditioning

Plussat: Everything

Plussat: closeness of some restaurants

Miinukset: The noise at night from the engineering room. Make sure to ask a room which isn't next to that.

Plussat: The hotel had an acceptable room. We were provided a suite with a separate bed for children. The room included microwave and refrigerator.

Miinukset: The bathrooms did not have locks. This caused us a bit of inconvenience with 2 children in the room. There is no restaurant in the hotel and the quality of the breakfast over a longer period of stay is only average.

Plussat: the continental breakfast is perfect

Miinukset: The hotel is just perfect you have a nice set-up, almost everything inside the suite are clean and invite you not to leave the hotel. Shopping mall are just across the freeway very convinient. I would really recommend your Hotel to all my friends. Keep up the good job in the cleanliness and the serving of good breakfast.