The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
yes it was good yes it was good
very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room. bathroom was a little small but adequate.
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
good location bed too soft
The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc. no
What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
this hotel is located conveniently to everything we wanted to see, tours, Red Sox game, good food, quiet, comfortable and safe.
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
Comfort of the room is excellent also the facilities to move to the shopping area awesome!!! Nothing
$55 for parking is a joke
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
Location, very comfortable bed Bathroom too small, water with very low pressure
The room was very spacious and comfortable. Staff was very helpful. Pretty good fitness center. Pretty long walk to the Hynes Convention Center, where my meetings were. I always think Internet should be free, and $15 a day seems like gouging. Likewise, great omelette from room service, $55 for breakfast is absurd
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
Staff was very attentive and accommodating when I first arrived. I loved the hotel room--clean and classy feel. The location was perfect as I could access so many areas without having to go outside. Nothing to report.
Didn't like how the website advertises a pool and spa but they have neither.
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
An excellent Boston experience all around
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Great greeting at the Spg counter.
Very spacious rooms, great location next to restaurants (a lot of them), shopping, transportation, you name it. Kind of too big. Lobby was filled with tourists and flight attendants, just really massive hotel. I prefer boutique hotels.
Tarek was outstanding at the front desk. It was mayhem and he was efficient and delightful. In addition, Freddie, who ran breakfast like a clock, was a character. Combined with the location, you can't beat this Sheraton.
Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
It was a wonderful experience. Very quiet and extremely friendly desk attendants as well as valet service. Valet parking needs to clarify outdoor signs.. I originally thought it was $50 per night, not just one payment.
It was conveniently located next to public transit and hotels. Rooms were very nice and spacious.
Loved the location and the view from my room. Overlooking the river and right next to fun shopping and wonderful cafes.
View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to
Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
Location is centrally located The room was small and not noise proof
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.
Great location, good hotel. They should have a kettle in the room.
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
the parking attendants were very courteous . reception staff were very courteous too.
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
restaurant was closed for dinner & breakfast
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
the room was very clean,great view of the city and the bed was fantatic.will stay again
Lovely hotel. Elevator system very efficient. Rooms very spacious. Noisy neighbors. Called front desk and they didn't seem to do anything.
I think the hotel feels too old.
I like the location in the back bay. We're comfortable there because we have stayed there so many times Elevators are a little slow and packed
Located in large shopping mall in center of town. Very clean and relatively comfortable. Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.
Elevators are a disaster, unless you love waiting. No free wifi in the rooms (what year is this????). No fridge in rooms (what year is this???)
The amenities, the restaurants, the staff, the rooms were all very nice. I was very upset with the fact that my room had no internet access other than paying $13 to $17 a day. I am sure when I made my reservation through Kayak that in the description of the room it read that internet access was included. I called the concierge desk but they were of no help to me. As nice as my stay was, I would not stay at this hotel again nor would I recommend it. The elevators were a mess during my stay too. Everyone staying there was upset and complaining about the incredibly long wait times.
We were upgraded to a corner room on the 36th floor with an incredible panoramic view of the Charles River and the city of Boston. We were two guys gong to a red sox game and even though I had called ahead to request two twin beds, we were given a room with a king bed and fold out chair.
the view was the best. Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.
It is in the Copley Plaza and as such closed to every thing and like other hotels in Boston, too expensive for what one gets in return, but this one was less expensive. Though Internet was available, only at exorbitant price; amenities in the room, none; one plain bottle of water was $7.50, though we had a nice view to the street, still the room was not cozy, rather detached , impersonal and with white all around gives the sensation one is in a hospital and it is sickening. no night reading lights. In the middle of night to much lights moving to the room frm out side.. It is clear one is not at home!
U arrived early in the day and they checked me into a lovely room.
Huone ja nettipalvelut olivat ok. Aamiainen oli pettymys.
Hotelli oli hyvällä paikalla. hinta oli ihan kohdalaan. Tosin halvempiakin löytyy jos viitsii etsiä todella tarjouksia. Jenkeissä hinnat putoaa kun ei kysyn tää. ei
We really liked the location of the hotel. It was close to all of the shopping and restaurants. We never had to take a taxi or drive our car until we were leaving. I thought the room we had was small although it was very clean.
The access to the entire city via foot or mass transit was excellent. Tiny rooms
The location, the price, the ease of checking in and out. Nothing
Free Internet, the opportunity to have a bar fridge (would be better if it was stocked) the various pillows on offer and the amneties in the bathroom. No porter service or ramp into the hotel for heavy suitcases.
well-decorated comfortable room, new bath, simply furnished but more than adequate for the price. Food service was limited, had to look around for breakfast options and restaurants for evening meals in the area were pricey. Perhaps more familiarity with the neighborhood would have helped. A good all-day (7am to 10 pm) coffee shop in the hotel would be a good addition to the food service now available in the hotel, and to the neighborhood.
The location: in the center of the city, The style of the room.
The staff was very accommodating, taking our luggage early so we could check out the city.
Very good location for a visit to Boston both as a tourist and if you want to shop, the huge Prudential shopping centre is very close. Very minor issue. Breakfast was confusing on the first visit if like me you did not read the voucher properly.
curtains need to be changed. also the tv.
Nice design great location lovely renovation friendly atmosphere gentle staff Acoustics! Could hear neighbors arguing into the wee hours also - light from hall shining around and under the door (related problems?)
The value- location, price, accomodations.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
Great location with warm and welcoming staff. Hold level was excellent.
location value for money
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
The room was excellent with lots of storage space. The continental breakfast was very good too.
The hotel is central so easy to walk around Boston. The staff were helpful in the main and the room was spacious and clean. We didn't like the breakfast which was very poor and we didn't like the fact that we were not helped in making urgent phone calls - despite several requests as we were struggling with a completely new system and completely exhausted after a long flight.
The rooms were comfortable, well-decorated, well-sized (especially given the location), and had a great sound system (that was a pleasant surprise!). The location is excellent. The parking garage (the only parking option) was quite far away and when the weather was cold and windy, it was quite a pain to get to the car.
Location. Nice bar. Internet in lobby. The bed was too small!!! Definitely not big enough for 2 normal sized people! Also, there was a smoke detector above the bed that blinked green lights all night. The view from our room was a brick wall which was a little disappointing but not the worst thing in the world...
Friendly staff. Room had everything you needed. Room as tiny, but functioned fine for a solo traveler.
location was good. easy access to places. quick breakfast was also fine. bagel was soft (I liked that) ... I wish I could have experienced bar which I did not ... I wish you had a coffee maker in the room.. It was very dry and I was dehydrated every morning... Also, (this is very personal but...) I had cup noodles which I could not make or eat becauase of no coffee makers( no hot waters...) I looked downstairs once and there were no coffee or hot water available...24hours?!? not sure if it was..
Hotel located close to Railway Station and Airport. Good central location for site seeing and shopping and restaurants
great location and very helpful staff.
Location of hotel-provision of breakfast. Good bar. Room was a bit on the small size.
Staff were excellent, helpful and courteous. Well appointed rooms and facilities. Excellent value, above our expectations. No problems at all.
advantageous location, particularly access to T
Friendly, helpful staff, free internet and printing facilities
Easy to get to many places. Wonderful room double beds and separate table and chairs. We were on college visits, close to T station, shopping and even a visit to the Boston Public Library. Staff was very attentive.
Very clean and comfortable
Staff was very attentive. Great gym! No indoor pool :-(
The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool. I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.
Location was excellent! Our shower head was spraying onto the ceiling and wall. It made puddle in our bathroom.
beds were comfy room was so dirty
- Location - Rooms were nice - Price was reasonable - We stayed there partly because of the rooftop pool, but they sold so many "day passes" on the weekends, that hotel guests like us couldn't get a chair. It was an amenity that they sold right out from under us. Boo!
The location is good. Walkable to many attractions and restaurants. T stop right in front. They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.
Luxurious rooms Well equipped Nice ammenities
Yet another fine experience at The Colonnade! Comfortable rooms, great staff, Rooftop Pool and a Rubber Duck!!! Highly recommend!
Large bed. Excellent view. Robes were comfortable. Location was amazing. Walls were thin.
The bell man Lanis, was wonderful. He was funny and eager to help me. He gave good advice and great recommendations
Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
Perfect position and really nice room
croissants/view from room/location
It was very clean and convenient, with a very friendly staff. It was a very traditional atmosphere with a good complimentary breakfast. Unfortunately, I lost an expensive alarm clock on Saturday evening between 7 pm and 10 pm. I was in 204 and I have no idea how it could have disappeared from the room.
Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!
Excellent location on full of shops street, near wonderful Commonweath street, Prudential center and Trinity Church, nice wide and convinient rooms I suppose, a bit thin walls - audibility in the rooms is higher than normal
the location was not well signposted
Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price. Breakfast starts at 7:30.
Peter Dangelo was great and extremely helpful. Kudos!
location parking is expensive
Yes a great room at a great location. Regarding the Valet parking and the cost.
It is located in the heart of Boston. The staff is attentive and friendly. It's like a bed and breakfast! No
It was a nice place.Staff was helpful and it was close to trains.
Great location and very helpful staff. The room was small, but not unreasonable.
Size of room was huge! Location was perfect. And the staff was extra friendly and helpful Nothing at all.
The staff. They were all incredibly helpful and pleasant. It did not have a full service restaurant or bar.
Great location, great dÃ©cor in room. Just the cost of staying in downtown Boston!
The staff was helpful in recommending things to do in the area. The hotel was located in a great area with tons of shopping and restaurants. They don't have parking though so you'll have to pay $45 a day for valet or $40 a day in the deck aross the street No parking.
The staff was extremely polite and helpful. Nope! Everything was absolutely fabulous.
Nothing. it was the worst stay we ever had. That there would be an almost constant buzzing noise the entire night. I believe the noise was from the AC, but the noise would stop and 10 minutes later it would start again. Made sleeping IMPOSSIBLE!
Great facilities for an extended stay. Breakfast couild be taken in the lounge or taken to your apartment. Good level of equipment an the rooms were well appointed. Free wifi.
Location, staff. Just needs some sprucing up! Just needs sprucing up!
Close to shopping, entertainment, transportation, restaurants.