Cancún hotellit lähellä Plaza Caracol

Plussat: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Miinukset: Intermitent Wifi and Cable TV, extra charges for additional person.

Plussat: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Miinukset: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Plussat: The facility and location was great. The staff was always friendly and welcoming.

Miinukset: One of the restaurants over cooked the steak one night

Plussat: Large variety of foods, spa, pool, amenities, activities and checkout excellent. View from king Ziva room are beautiful.

Miinukset: Many people outside the hotel who take a bath and stay in the Habanero restaurant area No enough chairs on the beach , people go there and put towels to reserve them at 6-7 am.

Plussat: The staff, property, services, and landscape are amazing

Plussat: Hotel stuff ok

Miinukset: Waiting too long for dinner, and the food quality not good

Plussat: Clean, contemporary, first rate facilities.

Miinukset: Beautiful location. Two beaches.

Plussat: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Plussat: Amazing staff service

Miinukset: Food.

Plussat: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Miinukset: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Plussat: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Miinukset: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Miinukset: I was double charged for the resort fee for about $150, which I realized when I came back home. During check out, the front desk charged my credit card for the full amount including the resort fee. The check that they gave me was in pesos, and I failed to realize that it was actually the full amount if you transfer this to dollars. The front desk also asked me to pay in cash in pesos for the resort fee, but did not give me the check for the cash payment. When I got home and checked my bank statement, I realized this double charge, and tried to contact the hotel, but got a reply 15 days later saying that since I don't have check for the cash payment they cannot do anything. I contacted booking.com but they keep saying that they are trying to contact the hotel. So, only thing I can do is to warn people about the potential scam. Please convert the amount you paid at the checkout to dollars and verify whether it is the right sum. Also, keep all the checks.

Plussat: Turnover and cleaning service daily

Miinukset: Mold spots Noticed on bedskirting

Plussat: Great location, incredible service everywhere you turned.

Miinukset: Nothing

Plussat: Amazing facilities - great gym and spa, our room had a beautiful view and the pool and beach were lovely. The hotel was very clean and the staff went out of their way to accommodate

Miinukset: There’s nothing really not to like, it is a beautiful clean hotel with everything you might need

Plussat: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Miinukset: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Plussat: Location

Miinukset: Hotel has a sad atmosphere inside...

Plussat: Location and pools

Miinukset: Everything wasn't included. For a higher price but everything included would be great.

Plussat: very professional staff

Miinukset: nothing

Plussat: Except cleaning service, everything was perfect. Location was really good such as close to ferry terminal, local supermarket, local restaurants. It has a nice view, friendly service and a delicious cafe and so on.

Miinukset: Cleaning service didn't seem to be standard. For instance, we stayed 5 days there, but sometimes there were free water bottles in the room, others weren't.

Plussat: Everything was absolutely wonderful this staff especially Adrien at the beach everybody was fantastic I felt like I was a queen the spa was amazing the restaurants Dorman the cleaning ladies everyone was kind the facilities were beautiful the beach was incredible

Plussat: The staff were amazing. I loved the cold wet towels that smelled so good as you enter the hotel...so refreshing! Spa was the best I’ve ever been to. Pool and beach incredible.

Miinukset: Nothing

Plussat: Almost everything

Miinukset: Sometimes a smell came from a/c

Plussat: beatifull

Miinukset: they charge bottles of water

Plussat: The location was close to everything

Miinukset: The walls were so thin i heard the neighbors yelling all night.

Plussat: The location.

Miinukset: - Rudest staff ever. Having around 60 hotel nights/year it was the first time ever that prepaying the first night and giving my credit card details at the time of booking our keys were blocked (!!!) the first morning and couldn't enter our rooms until we paid the whole stay. Everytime we had any question they pretended to take care of it and made us wait 10-15 minutes until it turned out that they had not done anything. - Made the booking for a deluxe room and a master suite based on the pictures available on the website showing large balconies. Getting our rooms our balcony was so small that chairs could fit in only in one position. They said that those rooms were not available at the time we checked in. In other words we indeed booked rooms with large balcony but they simply gave it to others. - We had top level rooms with some engine above us working all night making disturbing noise.

Plussat: Location

Miinukset: Smelled a little weird

Plussat: The staff very friendly. SPECIALLY Mauricio Rojas and Eduardo Martinez Thank you

Plussat: Nothing

Miinukset: Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!

Plussat: The service is excellent

Plussat: Very helpful staff and the property itself is beautiful.

Plussat: The staff was great! We showed up three hours before check in time and Hotel employee took the time to find open rooms for our group. Later we asked for and received an extended check out time so we could put our stuff in one of the rooms as we

Plussat: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .

Plussat: They upgrade my room for an junior suite no

Miinukset: No

Plussat: The many pools and location of the resort

Miinukset: It didnt offer room service, and really didnt have a place to get activity stuff.

Plussat: Location and variety

Miinukset: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.

Plussat: The location of the hotel was walking distance to a variety of shops/restaurants, and the strip. I loved that it was right on the beach.

Miinukset: When we first got to the hotel our original room wasn't ready so they put us in a room with the "best view", this room was not clean whatsoever. The next day we checked out to get the room we originally booked & had to wait awhile so it was inconvenient.

Plussat: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.

Miinukset: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.

Plussat: Location view shows food

Miinukset: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...

Plussat: Balcony with ocean view

Miinukset: the pools closed at 7:00 pm

Plussat: Great location... close to bars and shops Friendly staff

Miinukset: More entertainment at night for guests

Plussat: As expected, brilliant

Plussat: The staff!! They were outstanding!

Miinukset: How early the pools close. The temp of the pools was too warm. The lack of beer choices.

Plussat: location

Miinukset: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.

Plussat: The location . The pools and the staff was friendly.

Miinukset: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same

Plussat: The outstanding, friendly staff and the location.

Miinukset: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.

Plussat: The staff was incredible! Food was excellent

Miinukset: The sales pitch

Plussat: That it was by the beach I guess.

Miinukset: The light in my room didn't turn on. The toilet didn't flush properly and I could only use the shower couldn't fill up the bath.

Plussat: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.

Miinukset: I didn't like waiting in a lobby almost without air-conditioning for 3:00 to come for my room to be ready, after having traveled all night to get there. We came early in the morning, tired, hot and with feet swollen from the airplane. We lost our first day because by the time we went to our room (after 3:00), we showered and fell asleep. I didn't like the mildew odor that our room had. I didn't like that I got sick and was sick for a whole week, that ruined the rest of our vacation after we left there. The doctor at the hospital told me that I should have been brushing my teeth with bottled water. Now, why couldn't we get that information from the hotel?? I didn't like the rice that room service brought the day I got sick when I was only able to eat certain foods. I told them to overcook it so that it was very soft, and they did the opposite. I didn't like the room service breakfast on our last day. It was cold and didn't even compare to that delicious breakfast they brought us on our anniversary. And although I was looking so forward to eating at the Mexican Restaurant, I didn't like it.

Plussat: Food is upper tier for traditional All-Inclusive Facilities are clean The staff are friendly

Miinukset: Smokers outside are on the way in and out of the lobby with the smoke drifting inside Noisy AC and the walls are thin (you will hear your neighbours Inconsistent service and really slow in the restaurants The beach is very plain and there is nothing to see for snorkelling

Plussat: The resort is beautiful! We had never been to Cancun, the vacation exceeded our expectations. The staff made this our best vacation ever taken. They were very friendly, helpful, and would go out of their way to make sure you were happy with your stay. We have an extra shout out to Sandy who took care of us at the beach, which is where we spent most of our time. She was always on top of things, and her friendliness was awesome!! We hope she is there when we return, she by far was our favorite staff member.

Miinukset: Some of the food was a little let down.

Plussat: Everything from location, staff the food..

Plussat: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.

Miinukset: The smoking area was right across from the restaurant which was crazy. When trying to enjoy a wonderful meal to have smoke blowing in the area is unacceptable. The hot tub or spa was way too small.

Plussat: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.

Miinukset: Food was bland. Limited beach space. No nightlife whatsoever. The resort was like a ghost town after 9pm. Almost too kid friendly, they were everywhere. In lines at bars, the music played by the pool was kid oriented (baby shark everyday at noon). The things you could do that weren’t all inclusive were outrageously priced (25 minute massage was $125). I would definitely recommend if you want an overpriced family vacation but if you’re kid free and looking for fun, this place is not for you.

Plussat: The food was great!

Miinukset: The beach was small and cramped.