Cancún hotellit lähellä Plaza Caracol
Etsi sadoilta matkailusivustoilta kerralla Plaza Caracol hotelleja - Cancún
Vertaile vs. KAYAK
Parhaat hotellit - Cancún lähellä Plaza Caracol
Kokonaisarvosana 9,2 Erinomainen
Perustuu 953 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
9,4
Plussat: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Erinomainen
8,2
Plussat: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Erinomainen
10,0
Plussat: The staff, property, services, and landscape are amazing
Erinomainen
10,0
Plussat: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Erinomainen
10,0
Plussat: Amazing staff service
Erinomainen
9,1
Plussat: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Tiedot
Arvostelut
Kokonaisarvosana 9,2 Erinomainen
Perustuu 953 arvosteluun
Puhtaus
9,3
Comfort
9,4
Sijainti
9,5
Palvelut
9,3
Henkilökunta
9,1
Hinta-laatusuhde
8,5
9,4 Erinomainen
Plussat: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Miinukset: Intermitent Wifi and Cable TV, extra charges for additional person.
8,2 Erinomainen
Plussat: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Miinukset: There were some things that we wished were better.
We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy.
And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was.
The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice.
I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
10,0 Erinomainen
Plussat: The staff, property, services, and landscape are amazing
Miinukset:
10,0 Erinomainen
Plussat: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Miinukset:
10,0 Erinomainen
Plussat: Amazing staff service
Miinukset: Food.
9,1 Erinomainen
Plussat: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Miinukset: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Forumin ranta ja Cancúnin kokouskeskus sijaitsevat 15 minuutin kävelymatkan päässä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Palveluihin kuuluu ilmainen valet-pysäköinti.
Kokonaisarvosana 9,4 Erinomainen
Perustuu 89 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
9,4
Plussat: The food and service
Erinomainen
9,4
Plussat: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Erinomainen
9,1
Plussat: Everything
Erinomainen
9,1
Plussat: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Erinomainen
8,0
Plussat: The service and attention given by all the staff was super, really incredible. The food!!! we never got bored of it, all the food offered was 1st class food, very fresh and well presented, and with many options to choose. The room was so pretty and everything so clean. I felt like a princess and my husband was very happy as well, we will defintely return to Le Blanc.
Tiedot
Arvostelut
Kokonaisarvosana 9,4 Erinomainen
Perustuu 89 arvosteluun
Puhtaus
9,5
Comfort
9,6
Sijainti
9,7
Palvelut
9,5
Henkilökunta
9,4
Hinta-laatusuhde
8,3
9,4 Erinomainen
Plussat: The food and service
Miinukset: Was booked as ocean front. Gave me the partial ocean view. Otherwise not one bad thing to say
9,4 Erinomainen
Plussat: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic
Miinukset: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else
9,1 Erinomainen
Plussat: Everything
Miinukset: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.
9,1 Erinomainen
Plussat: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Miinukset: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.
8,0 Erinomainen
Plussat: The service and attention given by all the staff was super, really incredible. The food!!! we never got bored of it, all the food offered was 1st class food, very fresh and well presented, and with many options to choose. The room was so pretty and everything so clean. I felt like a princess and my husband was very happy as well, we will defintely return to Le Blanc.
Miinukset: Nothing to complain about
Forumin ranta ja Cancúnin kokouskeskus sijaitsevat 15 minuutin kävelymatkan päässä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Palveluihin kuuluu ilmainen valet-pysäköinti.
Cancúnin interaktiivinen merimaailma ja La Islan ostoskeskus sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on ympäri vuorokauden auki oleva business center, limusiini- / town car -palvelu ja express-sisäänkirjautuminen. Tämä majoitusliike tarjoaa asiakkailleen 640 neliömetriä kokoustiloja, joihin kuuluu kokouskeskus. Palveluihin kuuluu ilmainen valet-pysäköinti.
Kokonaisarvosana 9,1 Erinomainen
Perustuu 641 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
10,0
Plussat: Everything is perfect!!
Erinomainen
10,0
Plussat: Staff was always friendly and very attentive. Beautiful resort.
Erinomainen
10,0
Plussat: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Erinomainen
8,8
Plussat: We liked a good food and service was excellent
Erinomainen
10,0
Plussat: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Erinomainen
9,7
Plussat: the massages at the spa were incredible!!
Hyvä
6,8
Plussat: Room was clean. Staff were friendly and helpful.
Erinomainen
10,0
Plussat: Beautiful poolside view of the beach
Comfortable room with amazing view of pool and beach
Friendly staff!
Erinomainen
10,0
Plussat: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Erinomainen
10,0
Plussat: Best on the strip
Erinomainen
10,0
Plussat: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Hyvä
7,7
Plussat: Nice food and stuff.
Hyvä
7,0
Plussat: It was relaxing, i enjoyed the ocean and the staff was very good
Erinomainen
8,0
Plussat: Excellent In All Respects
Erinomainen
8,0
Plussat: I came few days ago, but I still have no words to express all my admire for this hotel. It is worth every dollar and even more. Professional Stuff, excellent food(they have Buffet, but every from 7 restaurants are a la Carte). Hotel has own large beach, on the best location in Cancun. I have been many times in Cancun, in many nice hotels. This is the best one in Cancun, I am so sure. You need only to aviod so called "Guest Services Desk". It is Timesharing company. You will lose precious time for one scrap bag - 5 USD worth.All drinks are premium quality and they have very good choice for every taste. All Rooms have magnificient ocean view.The centre of nightlife is only 1 km from the Hotel. Go to website of this hotel.Everything is true.
OK
5,6
Plussat: Good food friendly staff 24/7 room service nice steak large selection of alcohol pool nice
Hyvä
7,4
Plussat: Loved the spa area but services could have been better, food/rooms/staff were outstanding
Hyvä
7,6
Plussat: $self.pros
Tiedot
Arvostelut
Kokonaisarvosana 9,1 Erinomainen
Perustuu 641 arvosteluun
Puhtaus
9,3
Comfort
9,2
Sijainti
9,3
Palvelut
9,1
Henkilökunta
9,3
Hinta-laatusuhde
8,3
10,0 Erinomainen
Plussat: Everything is perfect!!
Miinukset:
10,0 Erinomainen
Plussat: Staff was always friendly and very attentive. Beautiful resort.
Miinukset:
10,0 Erinomainen
Plussat: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.
Miinukset: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.
8,8 Erinomainen
Plussat: We liked a good food and service was excellent
Miinukset: There was no night bar and nothing to do after 9pm.
A small selection of restaurants for dinner
10,0 Erinomainen
Plussat: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!
Miinukset: There is nothing we didn't like!
9,7 Erinomainen
Plussat: the massages at the spa were incredible!!
Miinukset:
6,8 Hyvä
Plussat: Room was clean. Staff were friendly and helpful.
Miinukset: Food is just okay. Not sure if it's because it wasn't peak season by then.
10,0 Erinomainen
Plussat: Beautiful poolside view of the beach
Comfortable room with amazing view of pool and beach
Friendly staff!
Miinukset: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!
10,0 Erinomainen
Plussat: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!
Miinukset:
10,0 Erinomainen
Plussat: Best on the strip
Miinukset:
10,0 Erinomainen
Plussat: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!
Miinukset:
7,7 Hyvä
Plussat: Nice food and stuff.
Miinukset: Room with two separate beds. Uncomfortable
7,0 Hyvä
Plussat: It was relaxing, i enjoyed the ocean and the staff was very good
Miinukset:
8,0 Erinomainen
Plussat: Excellent In All Respects
Miinukset: None
8,0 Erinomainen
Plussat: I came few days ago, but I still have no words to express all my admire for this hotel. It is worth every dollar and even more. Professional Stuff, excellent food(they have Buffet, but every from 7 restaurants are a la Carte). Hotel has own large beach, on the best location in Cancun. I have been many times in Cancun, in many nice hotels. This is the best one in Cancun, I am so sure. You need only to aviod so called "Guest Services Desk". It is Timesharing company. You will lose precious time for one scrap bag - 5 USD worth.All drinks are premium quality and they have very good choice for every taste. All Rooms have magnificient ocean view.The centre of nightlife is only 1 km from the Hotel. Go to website of this hotel.Everything is true.
Miinukset:
5,6 OK
Plussat: Good food friendly staff 24/7 room service nice steak large selection of alcohol pool nice
Miinukset: Housekeeping on room could be more reliable and frequent, no free internet, no shuttle service for airport
7,4 Hyvä
Plussat: Loved the spa area but services could have been better, food/rooms/staff were outstanding
Miinukset: Needed a better wine selection, more night life (place to dance)
7,6 Hyvä
Miinukset: We felt a bit rushed at "Maria- Maria"and"Chef's Plate". House wine is not good. You would save $$$ by offering a better wine, and not having guests order mixed drinks. Fois Gras at your restaurants was not good. List it as a pate', which is what it is! Overall, though,......you have a wonderful hotel, and I thought you did everything perfectly. I would look forward to the day that I may return.
Cancúnin interaktiivinen merimaailma ja La Islan ostoskeskus sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on ympäri vuorokauden auki oleva business center, limusiini- / town car -palvelu ja express-sisäänkirjautuminen. Tämä majoitusliike tarjoaa asiakkailleen 640 neliömetriä kokoustiloja, joihin kuuluu kokouskeskus. Palveluihin kuuluu ilmainen valet-pysäköinti.
Forumin ranta ja Caracolin ranta sijaitsevat muutaman askeleen päässä majoitusliikkeestä. Käytössäsi on business center, express-sisäänkirjautuminen ja express-uloskirjautuminen. Käytössäsi on kuljetukset majoitusliikkeestä lentokentälle (saatavilla ympäri vuorokauden). Jos saavut autolla, voit pysäköidä helposti, sillä ilmainen valet-pysäköinti kuuluu myös palveluihin.
Kokonaisarvosana 9,2 Erinomainen
Perustuu 624 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Keskinkertainen
2,0
Plussat: I like the facility
Erinomainen
8,0
Erinomainen
8,8
Plussat: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Erinomainen
8,5
Plussat: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Keskinkertainen
2,0
Erinomainen
10,0
Plussat: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Erinomainen
10,0
Plussat: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Erinomainen
10,0
Plussat: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Erinomainen
10,0
Plussat: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Erinomainen
10,0
Plussat: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Erinomainen
9,4
Plussat: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Erinomainen
10,0
Plussat: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Hyvä
7,7
Plussat: Hotel staff was incrediable polite and always very helpful. Breakfast servicing was just a great. The rooms were cleaned twice a day in a very good manner.
Erinomainen
8,0
Plussat: The location of the hotel is good.
Hyvä
7,6
Plussat: We had an absolutely terrific time at the hotel. An excellent location, great food and especially great service. Everyone at the hotel was extremely friendly and helpful. Always a small and always trying to help. The beach and pools were the best. It had a large area for swiming and it was out of the main waves area and relatively gentle for everyone to enjoy. The pools were clean and well staffed. I would glady recommend this hotel to anyone.
Erinomainen
8,0
Plussat: Staff was very friendly and accommodating. Hotel was very clean. We loved the access to the pools and beach. We didn't even leave the area, because the hotel was so nice.
Hyvä
6,4
Plussat: the beach--the pool---the comp breakfast
Erinomainen
8,0
Plussat: Luxury Hotel all the way. Beautiful rooms. Excellent buffet breakfast.
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Miinukset: $self.cons
Tiedot
Arvostelut
Kokonaisarvosana 9,2 Erinomainen
Perustuu 624 arvosteluun
Puhtaus
9,4
Comfort
9,4
Sijainti
9,4
Palvelut
9,3
Henkilökunta
9,2
Hinta-laatusuhde
8,5
2,0 Keskinkertainen
Plussat: I like the facility
Miinukset: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
8,0 Erinomainen
Plussat:
Miinukset: No shuttle service
8,8 Erinomainen
Plussat: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Miinukset:
8,5 Erinomainen
Plussat: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Miinukset: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel.
2) Too many kids for what wants to be a luxurious hotel.
3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
2,0 Keskinkertainen
Plussat:
Miinukset: I canceled cuz of the corona virus and I didn't get any money back
10,0 Erinomainen
Plussat: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Miinukset: Really nothing.
10,0 Erinomainen
Plussat: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Miinukset: N / A
10,0 Erinomainen
Plussat: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Miinukset: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
10,0 Erinomainen
Plussat: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Miinukset:
10,0 Erinomainen
Plussat: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Miinukset: Nothing!!
9,4 Erinomainen
Plussat: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Miinukset: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
10,0 Erinomainen
Plussat: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Miinukset:
7,7 Hyvä
Plussat: Hotel staff was incrediable polite and always very helpful. Breakfast servicing was just a great. The rooms were cleaned twice a day in a very good manner.
Miinukset:
8,0 Erinomainen
Plussat: The location of the hotel is good.
Miinukset: The pool side does not get a lot of sunshine.
7,6 Hyvä
Plussat: We had an absolutely terrific time at the hotel. An excellent location, great food and especially great service. Everyone at the hotel was extremely friendly and helpful. Always a small and always trying to help. The beach and pools were the best. It had a large area for swiming and it was out of the main waves area and relatively gentle for everyone to enjoy. The pools were clean and well staffed. I would glady recommend this hotel to anyone.
Miinukset:
8,0 Erinomainen
Plussat: Staff was very friendly and accommodating. Hotel was very clean. We loved the access to the pools and beach. We didn't even leave the area, because the hotel was so nice.
Miinukset:
6,4 Hyvä
Plussat: the beach--the pool---the comp breakfast
Miinukset: need an up date, pay for wire less not good, lobby smelled musty
8,0 Erinomainen
Plussat: Luxury Hotel all the way. Beautiful rooms. Excellent buffet breakfast.
Forumin ranta ja Caracolin ranta sijaitsevat muutaman askeleen päässä majoitusliikkeestä. Käytössäsi on business center, express-sisäänkirjautuminen ja express-uloskirjautuminen. Käytössäsi on kuljetukset majoitusliikkeestä lentokentälle (saatavilla ympäri vuorokauden). Jos saavut autolla, voit pysäköidä helposti, sillä ilmainen valet-pysäköinti kuuluu myös palveluihin.
Caracolin ranta ja Cancúnin kokouskeskus sijaitsevat 15 minuutin kävelymatkan päässä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Palveluihin kuuluu ilmainen pysäköinti.
Kokonaisarvosana 8,9 Erinomainen
Perustuu 520 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
9,0
Plussat: The staff was very helpful, even though I had problems expressing what I wanted.
Erinomainen
9,6
Plussat: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Erinomainen
10,0
Plussat: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Erinomainen
8,2
Plussat: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.
Erinomainen
10,0
Plussat: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Erinomainen
10,0
Plussat: Beach quality, friendly staff and cleanliness. Also, location.
Keskinkertainen
2,0
Plussat: The room was charged and I was never able to check in had to look for another last minute hotel
Hyvä
7,4
OK
5,1
Plussat: The beach front
Hyvä
7,0
Plussat: the rooms had a crisp clean feel. the phone service was good and the beaches were clean
Hyvä
6,7
Plussat: Fantastic beach and pool area. This is one of the oldest hotels on the `Hotel Zone` strip and so has BY FAR the best position; some of the other newer hotels have very small beach areas and tiny pools. Intercontinental has two large pools, several bars/restaurants and masses of sunbathing/lounger space. Lobby is impressive. Next to golf course (although the course next to the Hilton about 1 mile away is better and half the price!) masses of free parking plus valet parking. Excellent value for money rooms via booking.com. Bed comfortable.
OK
4,0
Plussat: newly remodeled but lack of detail finish.nice pool and beach
-121553.jpg?width=330&height=170&crop=true)
Tiedot
Arvostelut
Kokonaisarvosana 8,9 Erinomainen
Perustuu 520 arvosteluun
Puhtaus
9,2
Comfort
9,1
Sijainti
9,3
Palvelut
8,9
Henkilökunta
8,9
Hinta-laatusuhde
8,1
9,0 Erinomainen
Plussat: The staff was very helpful, even though I had problems expressing what I wanted.
Miinukset: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...
9,6 Erinomainen
Plussat: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Miinukset:
10,0 Erinomainen
Plussat: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Miinukset: The birds who fly in in the morning to steal my breakfast at the morning buffet.
8,2 Erinomainen
Plussat: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.
Miinukset:
10,0 Erinomainen
Plussat: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Miinukset: No airport transfer was a disappointment,
But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...
10,0 Erinomainen
Plussat: Beach quality, friendly staff and cleanliness. Also, location.
Miinukset: The jacuzzi’s were not heated. There were rainy days when we stayed so the water was freezing it would have been nice to get in a hot jacuzzi.
2,0 Keskinkertainen
Plussat: The room was charged and I was never able to check in had to look for another last minute hotel
Miinukset:
7,4 Hyvä
Plussat:
Miinukset: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.
5,1 OK
Plussat: The beach front
Miinukset: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!
7,0 Hyvä
Plussat: the rooms had a crisp clean feel. the phone service was good and the beaches were clean
Miinukset: when we arrived we were called by guest services to say they had a welcome basket. turned out to be a sales pitch.
6,7 Hyvä
Plussat: Fantastic beach and pool area. This is one of the oldest hotels on the `Hotel Zone` strip and so has BY FAR the best position; some of the other newer hotels have very small beach areas and tiny pools. Intercontinental has two large pools, several bars/restaurants and masses of sunbathing/lounger space. Lobby is impressive. Next to golf course (although the course next to the Hilton about 1 mile away is better and half the price!) masses of free parking plus valet parking. Excellent value for money rooms via booking.com. Bed comfortable.
Miinukset: The room we had (a cheap rate $105) needed updating as it hadn`t been refurbished since the hotle was built I should think! Tiny oldfashioned bathroom and strange stone/concrete floor in the bedroom. Aircon was of the older type although it worked fine.
4,0 OK
Plussat: newly remodeled but lack of detail finish.nice pool and beach
Miinukset: lagoon side facing busy and noisy traffic and poor window noise abatement.When I requested to switch to ocean side,Ms.Fernades,front desk staff, showed no consideration to my issue and insisted a rate increase of 35% to switch.Why would I pay extra if I am already paying top dollar for this over rated hotel and extremely insensible to customer needs.
Caracolin ranta ja Cancúnin kokouskeskus sijaitsevat 15 minuutin kävelymatkan päässä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Palveluihin kuuluu ilmainen pysäköinti.
Cancúnin interaktiivinen merimaailma ja La Islan ostoskeskus sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on kuivapesula-/pesulapalvelut, ympäri vuorokauden auki oleva vastaanotto ja kielitaitoinen henkilökunta. Tämä majoitusliike tarjoaa asiakkailleen 700 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Palveluihin kuuluu ilmainen valet-pysäköinti.
Kokonaisarvosana 8,7 Erinomainen
Perustuu 802 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
OK
5,3
Plussat: Location and some services.
Erinomainen
10,0
Plussat: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Hyvä
6,8
Plussat: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Erinomainen
8,5
Plussat: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Keskinkertainen
2,7
Hyvä
6,6
Plussat: Pools, nice views, pool staff very nice. Plenty of options for cable tv. Good location.
Erinomainen
8,0
Plussat: location is excellent. Paradise.
Erinomainen
8,0
Plussat: The hotel was fantastic! The food was good, and everything was nice and close. I would definitely stay here again.
Erinomainen
8,0
Plussat: the cleanliness of the room and good location. Also swimming pool is very beautiful and the staffs are very very kind and polite.
Tiedot
Arvostelut
Kokonaisarvosana 8,7 Erinomainen
Perustuu 802 arvosteluun
Puhtaus
9,1
Comfort
8,9
Sijainti
9,1
Palvelut
8,6
Henkilökunta
8,6
Hinta-laatusuhde
8,1
5,3 OK
Plussat: Location and some services.
Miinukset: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
10,0 Erinomainen
Plussat: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Miinukset:
6,8 Hyvä
Plussat: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Miinukset: - Property:
**BEWARE** when booking that this resort goes by "building type" and not "room type."
I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD.
After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket.
Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday.
There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross.
And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM.
- Staff:
They always seemed to be trying to sell you on something.
Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall.
Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to.
- Food:
Quality was "OK". There was nothing I would go back for.
8,5 Erinomainen
Plussat: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Miinukset: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
2,7 Keskinkertainen
Plussat:
Miinukset: Old, ugly hotel, food unatable especially (Oriental and Italian restaurant), lots of young, drunk noisy people. Rooms tidy but IBIS style, no shower cap (even on request), no shower gel only soap. Defenitely not a 5* hotel. After arrival they put a plastic bracelet on your wrist, and you can not take it off for the whole stay (including sleep, swimming, tanning, etc) Very annoying.
6,6 Hyvä
Plussat: Pools, nice views, pool staff very nice. Plenty of options for cable tv. Good location.
Miinukset: While polite, reception and restaurant staff completely lacked charm of any kind and I actually found them quite intimidating. The dinner buffet was fairly revolting, not many options for other food, which was always cold by the time you received it by the pool. After giving it a couple of tries, we ended up always having to leave the hotel to get something decent to eat.
8,0 Erinomainen
Plussat: location is excellent. Paradise.
Miinukset:
8,0 Erinomainen
Plussat: The hotel was fantastic! The food was good, and everything was nice and close. I would definitely stay here again.
Miinukset: I didn't like that my booking hadn't gone through and the price was different than advertised.
8,0 Erinomainen
Plussat: the cleanliness of the room and good location. Also swimming pool is very beautiful and the staffs are very very kind and polite.
Miinukset: nothing.
Cancúnin interaktiivinen merimaailma ja La Islan ostoskeskus sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on kuivapesula-/pesulapalvelut, ympäri vuorokauden auki oleva vastaanotto ja kielitaitoinen henkilökunta. Tämä majoitusliike tarjoaa asiakkailleen 700 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Palveluihin kuuluu ilmainen valet-pysäköinti.
Cancúnin kokouskeskus sijaitsee muutaman askeleen päässä ja Caracolin ranta sijaitsee 3 minuutin kävelymatkan päässä. Käytössäsi on express-sisäänkirjautuminen, express-uloskirjautuminen ja ilmaiset sanomalehdet aulassa. Tämä hotelli tarjoaa asiakkailleen 34 neliömetriä kokoustiloja, joihin kuuluu kokoushuone. Palveluihin kuuluu ilmainen valet-pysäköinti.
Kokonaisarvosana 8,7 Erinomainen
Perustuu 687 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
10,0
Plussat: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
OK
4,0
Plussat: Location
Erinomainen
10,0
Plussat: Amazing Service! They were so kind and respectful.
Erinomainen
10,0
Plussat: Excellent staff attentions
Erinomainen
9,7
Plussat: - Staff was great
- On-site restaurant was good
- Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture.
- Not far from bus station (10$ by taxi)
- Free bottled water when they cleaned the room
- Free safe in the room
- WiFi wasn't fast, but it was nice to have! Netflix worked just fine.
Keskinkertainen
2,8
Plussat: Lazy/rude just seems like they are not in the customer service business
Erinomainen
9,7
Erinomainen
10,0
Plussat: Bed comfortable, room clean, hotel staff friendly and helpful
Erinomainen
8,2
Plussat: perfect location for cancun nightlife scene and transportation in hotel zone
Erinomainen
10,0
Plussat: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season
Erinomainen
9,7
Plussat: Very settled and consistent, good service
Erinomainen
10,0
Plussat: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
-039652.jpg?width=330&height=170&xhint=500&yhint=562&crop=true)
Tiedot
Arvostelut
Kokonaisarvosana 8,7 Erinomainen
Perustuu 687 arvosteluun
Puhtaus
8,8
Comfort
8,7
Sijainti
9,3
Palvelut
8,4
Henkilökunta
8,9
Hinta-laatusuhde
8,2
10,0 Erinomainen
Plussat: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Miinukset:
4,0 OK
Plussat: Location
Miinukset: Where should I start
10,0 Erinomainen
Plussat: Amazing Service! They were so kind and respectful.
Miinukset:
10,0 Erinomainen
Plussat: Excellent staff attentions
Miinukset: There's not towels for beach.
9,7 Erinomainen
Plussat: - Staff was great
- On-site restaurant was good
- Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture.
- Not far from bus station (10$ by taxi)
- Free bottled water when they cleaned the room
- Free safe in the room
- WiFi wasn't fast, but it was nice to have! Netflix worked just fine.
Miinukset: - Shower was a waterfall-type (which was cool) but the water pressure was abysmal
- Bathroom was absurd. It's like a sliding door? No privacy whatsoever.
- No beach access. Beach was across the street so it wasn't too bad, though.
- If I'm picking nits, the elevators took forever sometimes.
2,8 Keskinkertainen
Plussat: Lazy/rude just seems like they are not in the customer service business
Miinukset: Just really bad service
9,7 Erinomainen
Plussat:
Miinukset: Hot water was in and out
10,0 Erinomainen
Plussat: Bed comfortable, room clean, hotel staff friendly and helpful
Miinukset: If the hotel had a beach
8,2 Erinomainen
Plussat: perfect location for cancun nightlife scene and transportation in hotel zone
Miinukset: strange smell in room from the cleaning products, possibly used to cover up moldy smell
10,0 Erinomainen
Plussat: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season
Miinukset: I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.
9,7 Erinomainen
Plussat: Very settled and consistent, good service
Miinukset: The room was not “airy” enough, feels a bit closed, with no option to open a window etc..
10,0 Erinomainen
Plussat: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Miinukset:
Cancúnin kokouskeskus sijaitsee muutaman askeleen päässä ja Caracolin ranta sijaitsee 3 minuutin kävelymatkan päässä. Käytössäsi on express-sisäänkirjautuminen, express-uloskirjautuminen ja ilmaiset sanomalehdet aulassa. Tämä hotelli tarjoaa asiakkailleen 34 neliömetriä kokoustiloja, joihin kuuluu kokoushuone. Palveluihin kuuluu ilmainen valet-pysäköinti.
Caracolin ranta sijaitsee muutaman askeleen päässä ja Cancúnin kokouskeskus sijaitsee 8 minuutin kävelymatkan päässä. Käytössäsi on express-uloskirjautuminen, kuivapesula-/pesulapalvelut ja ympäri vuorokauden auki oleva vastaanotto. Palveluihin kuuluu ilmainen valet-pysäköinti.
Kokonaisarvosana 8,7 Erinomainen
Perustuu 479 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
8,0
Erinomainen
10,0
Plussat: beatifull
Erinomainen
9,4
Plussat: Beachfront, room,, location, service. Miguel was the best.
Erinomainen
8,2
Plussat: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!
Erinomainen
10,0
Plussat: Could be a diamond resort
Erinomainen
8,2
Plussat: location, service, facilities
Keskinkertainen
2,0
Plussat: Nothing
Keskinkertainen
3,7
Plussat: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift.
So, it is a rip-off when you provide a hotel but they have no clue on the deals.
Erinomainen
10,0
Plussat: I had a great room at a great price. It was in walking distance from most of the attractions. I would certainly visit again
Keskinkertainen
2,5
Plussat: Location wasn't bad, well within walking distance to the action
Hyvä
6,8
Plussat: Confort of rooms
-313878.jpg?width=330&height=170&crop=true)
Tiedot
Arvostelut
Kokonaisarvosana 8,7 Erinomainen
Perustuu 479 arvosteluun
Puhtaus
8,9
Comfort
8,8
Sijainti
9,1
Palvelut
8,5
Henkilökunta
8,9
Hinta-laatusuhde
8,1
8,0 Erinomainen
Plussat:
Miinukset: Got a partial ocean view and had view of side hotel and wall
10,0 Erinomainen
Plussat: beatifull
Miinukset: they charge bottles of water
9,4 Erinomainen
Plussat: Beachfront, room,, location, service. Miguel was the best.
Miinukset:
8,2 Erinomainen
Plussat: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!
Miinukset: Some deferred maintenance of bathroom fixtures detracted a little from the otherwise perfect room.
10,0 Erinomainen
Plussat: Could be a diamond resort
Miinukset: None
8,2 Erinomainen
Plussat: location, service, facilities
Miinukset: water was too cold when took shower!
2,0 Keskinkertainen
Plussat: Nothing
Miinukset: Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!
3,7 Keskinkertainen
Plussat: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift.
So, it is a rip-off when you provide a hotel but they have no clue on the deals.
Miinukset: It hurts feeling when you expect a Sunset cruise and your wife expects a jewelry gift and the hotel had no clue.
I was getting similar hotels for $85 to $95 per day. So, I could have saved $150 to $175 if I would have booked another hotel.
Are you going to refund me the money ?
Can you return me my vacation time in Cancun?
Can you not avoid give the false promise to next customers?
The hotel staff marked myself to "No show" list for Chichen Itza tour when my name was there on their list and I specifically mentioned them that I am waiting in the lobby from 7 am (next to the guy Victor) when the pickup was at 7:30 am. The staff was more focused on selling me their tour deals rather helping me catching my bus.
This was the worst experience in my life. I have travelled to multiple countries and travel every year at least 3-4 times, but never had such horrible hotel experience.
Sad wife after a vacation is the last thing you can expect. Missing a tour bus when you are waiting for it 30 minute before their arrival due to hotel stuff inefficiency is horrible.
10,0 Erinomainen
Plussat: I had a great room at a great price. It was in walking distance from most of the attractions. I would certainly visit again
Miinukset:
2,5 Keskinkertainen
Plussat: Location wasn't bad, well within walking distance to the action
Miinukset: Bugs in the room staff was unwilling to help
Bar in lobby wasn't open
Not much of a selection in food menu
No action at the pool
Disappointed in amenities
6,8 Hyvä
Plussat: Confort of rooms
Miinukset: Room cleaning service: provided at 4 pm after two claims
Caracolin ranta sijaitsee muutaman askeleen päässä ja Cancúnin kokouskeskus sijaitsee 8 minuutin kävelymatkan päässä. Käytössäsi on express-uloskirjautuminen, kuivapesula-/pesulapalvelut ja ympäri vuorokauden auki oleva vastaanotto. Palveluihin kuuluu ilmainen valet-pysäköinti.
Caracolin ranta sijaitsee 2 minuutin kävelymatkan päässä ja Cancúnin kokouskeskus 9 minuutin kävelymatkan päässä majoitusliikkeestä. Käytössäsi on ympäri vuorokauden auki oleva business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Palveluihin kuuluu ilmainen valet-pysäköinti.
Kokonaisarvosana 8,8 Erinomainen
Perustuu 93 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Hyvä
6,0
Plussat: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Tiedot
Arvostelut
Kokonaisarvosana 8,8 Erinomainen
Perustuu 93 arvosteluun
Puhtaus
9,0
Comfort
8,8
Sijainti
9,1
Palvelut
8,6
Henkilökunta
9,2
Hinta-laatusuhde
8,2
6,0 Hyvä
Plussat: Food is upper tier for traditional All-Inclusive
Facilities are clean
The staff are friendly
Miinukset: Smokers outside are on the way in and out of the lobby with the smoke drifting inside
Noisy AC and the walls are thin (you will hear your neighbours
Inconsistent service and really slow in the restaurants
The beach is very plain and there is nothing to see for snorkelling
Caracolin ranta sijaitsee 2 minuutin kävelymatkan päässä ja Cancúnin kokouskeskus 9 minuutin kävelymatkan päässä majoitusliikkeestä. Käytössäsi on ympäri vuorokauden auki oleva business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Palveluihin kuuluu ilmainen valet-pysäköinti.
Kokonaisarvosana 8,6 Erinomainen
Perustuu 2 153 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
8,5
Plussat: Nice pool and quick access to the beach.
Erinomainen
9,1
Erinomainen
8,0
Plussat: We felt like what we got at Kin Ha was exactly what we paid for. It's a cheaper option, so things aren't perfect. The room is in okay condition, but who goes to Cancun to be in their room? We liked that we had a small kitchenette so we could go to the mini-supermarket nearby and buy breakfast makings for the mornings. The beachfront was quiet and clean, and the pool area was nice. The staff was very friendly and gave us a little bit later of a checkout. All in all, it's a solid choice for the money.
OK
4,2
Plussat: The breakfast was good.
Erinomainen
10,0
Plussat: Best place we could have chosen in Cancun for a night relaxing getaway. Everyone at the resort was very nice, a ton of staff (all of which were very nice). it wasn't your typical cancun party hotel - it was very calm, some families, and a lot of europeans/south americans. Our room was great - very clean with a balcony with a sea view (even though we just booked a standard room)! The beach was amazing covered in palm trees for plenty of shade and relaxation.
Would definitely stay here again!
Erinomainen
9,4
Plussat: The beach area is wonderful. Very easy to walk and enjoy the beautiful ocean. I have stayed here many times prior and my room was as I expected, large and clean. The new safe was nice to see. The grocery store is a short walk and very convenient to stock up your refrigerator. The lunch wait staff was very kind. I did not have breakfast or dinner here, I always venture out. I will stay here again.
Erinomainen
10,0
Plussat: Wonderful room and beautiful hotel for a decent price. Would definitely stay there again.
OK
4,8
Plussat: beautiful beach, and good prices inside the hotel. Staff friendly. Beach perfect for family and relax.
Hyvä
6,5
Plussat: I love that they have suites with a kitchen because it feels like home and is more flexible.
Erinomainen
8,8
Plussat: Beautiful facilities. Good restaurants that were reasonably priced. Lovely pool and beach areas.
Hyvä
7,7
Plussat: Facility was nice beautiful. Food was great. Room was spacious.
Hyvä
7,3
Plussat: location was great and handy for getting to shopping and sightseeing as it is on bus line. Breakfast buffet was great
Tiedot
Arvostelut
Kokonaisarvosana 8,6 Erinomainen
Perustuu 2 153 arvosteluun
Puhtaus
8,6
Comfort
8,6
Sijainti
9,2
Palvelut
8,4
Henkilökunta
8,5
Hinta-laatusuhde
8,2
8,5 Erinomainen
Plussat: Nice pool and quick access to the beach.
Miinukset: Limited and tight parking spaces.
9,1 Erinomainen
Plussat:
Miinukset: The hotel caused an unnecessary delay when finalizing the check-out (not informing us after the room had been inspected), but otherwise it was an enjoyable experience in a great location.
8,0 Erinomainen
Plussat: We felt like what we got at Kin Ha was exactly what we paid for. It's a cheaper option, so things aren't perfect. The room is in okay condition, but who goes to Cancun to be in their room? We liked that we had a small kitchenette so we could go to the mini-supermarket nearby and buy breakfast makings for the mornings. The beachfront was quiet and clean, and the pool area was nice. The staff was very friendly and gave us a little bit later of a checkout. All in all, it's a solid choice for the money.
Miinukset: Like I mentioned before, you get what you pay for. There are some things falling apart in the room and the beds were really small. We were only there for one night, so these things weren't too big of a deal. For a longer stay, just ask for a room with bigger beds. For the money, it's a pretty good place.
4,2 OK
Plussat: The breakfast was good.
Miinukset: The room. Like a motel 6!
10,0 Erinomainen
Plussat: Best place we could have chosen in Cancun for a night relaxing getaway. Everyone at the resort was very nice, a ton of staff (all of which were very nice). it wasn't your typical cancun party hotel - it was very calm, some families, and a lot of europeans/south americans. Our room was great - very clean with a balcony with a sea view (even though we just booked a standard room)! The beach was amazing covered in palm trees for plenty of shade and relaxation.
Would definitely stay here again!
Miinukset: Everything was amazing but if I had to say one thing - the room bathrooms are slightly outdated. But we were barely in the room anyways so it doesn't really matter!
9,4 Erinomainen
Plussat: The beach area is wonderful. Very easy to walk and enjoy the beautiful ocean. I have stayed here many times prior and my room was as I expected, large and clean. The new safe was nice to see. The grocery store is a short walk and very convenient to stock up your refrigerator. The lunch wait staff was very kind. I did not have breakfast or dinner here, I always venture out. I will stay here again.
Miinukset:
10,0 Erinomainen
Plussat: Wonderful room and beautiful hotel for a decent price. Would definitely stay there again.
Miinukset:
4,8 OK
Plussat: beautiful beach, and good prices inside the hotel. Staff friendly. Beach perfect for family and relax.
Miinukset: Someone stoled money from my backpack in my room and my room had a problem with water, where the water flow through the floor. Maybe I didnt had look but, this was my experience
6,5 Hyvä
Plussat: I love that they have suites with a kitchen because it feels like home and is more flexible.
Miinukset: There were bedbugs that ate my dad alive and other customers had the same problem, even though I have stayed here before with no problems. I all also had a booking issue and they were not very helpful. I felt like they felt I was a wealthy American with lots of money so they could take advantage of me. But that is kind-of the overall feeling of the area anyway.
8,8 Erinomainen
Plussat: Beautiful facilities. Good restaurants that were reasonably priced. Lovely pool and beach areas.
Miinukset: I got a bargain deal, and so got a room facing the street, and it smelled a little of mold. Next time I will splurge and get a higher-priced room.
7,7 Hyvä
Plussat: Facility was nice beautiful. Food was great. Room was spacious.
Miinukset: After paying $150 a night they asked for an additional $40 for a third guest. No problem their I guess that was the rule of the hotel.
We were in a rush to leave and upon check out they asked us to stay so they could review the room. This in itself was ridiculous. If their was an issue they could bring it up after checkout and then charge the credit card after.
After they reviewed the room they then brought up something absolutely stupid. They mentioned a small towel had blood on it and I needed to pay 20 pesos for it. I thought it was a joke. 20 pesos is not much equivalent to $1 but after spending over $400 on room , drinks and food they had the nerve to ask for 20 pesos for a small towen.
What a joke.
7,3 Hyvä
Plussat: location was great and handy for getting to shopping and sightseeing as it is on bus line. Breakfast buffet was great
Miinukset: restaurant on beach was overpriced even tho it was good
Caracolin ranta sijaitsee muutaman askeleen päässä ja Cancúnin kokouskeskus sijaitsee 8 minuutin kävelymatkan päässä. Käytössäsi on limusiini- / town car -palvelu, tietokonepiste ja express-sisäänkirjautuminen. Tämä majoitusliike tarjoaa asiakkailleen seuraavat kokoustilat: kokoushuoneet ja kokoushuone. Palveluihin kuuluu ilmainen pysäköinti.
Kokonaisarvosana 8,6 Erinomainen
Perustuu 108 arvosteluun
Erinomainen
10,0
Plussat: Everything was amazing. All inclusive is best.
Hyvä
7,7
Plussat: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.
Erinomainen
10,0
Plussat: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.
Erinomainen
9,4
Plussat: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Erinomainen
10,0
Plussat: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!
Erinomainen
8,2
Plussat: Friendliest staff I ever encountered.
Erinomainen
10,0
Plussat: clean rooms curteous staff
Erinomainen
10,0
Plussat: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.
Erinomainen
10,0
Plussat: Everything. From the room to the facilities. The people were so helpful and friendly!
OK
5,3
Plussat: Right next to the beach
Erinomainen
10,0
Plussat: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
-071247.jpg?width=330&height=170&crop=true)
Tiedot
Arvostelut
Kokonaisarvosana 8,6 Erinomainen
Perustuu 108 arvosteluun
10,0 Erinomainen
Plussat: Everything was amazing. All inclusive is best.
Miinukset: Hard to find anything that was bad. Would do it again.
7,7 Hyvä
Plussat: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.
Miinukset: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .
10,0 Erinomainen
Plussat: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.
Miinukset: The gym didnt have AC sometimes.
9,4 Erinomainen
Plussat: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.
Miinukset: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.
10,0 Erinomainen
Plussat: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!
Miinukset: The room had a musty odor which after the second day I got used to.
8,2 Erinomainen
Plussat: Friendliest staff I ever encountered.
Miinukset:
10,0 Erinomainen
Plussat: clean rooms curteous staff
Miinukset: the rain
10,0 Erinomainen
Plussat: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.
Miinukset:
10,0 Erinomainen
Plussat: Everything. From the room to the facilities. The people were so helpful and friendly!
Miinukset: Nothing. Everything was great!
5,3 OK
Plussat: Right next to the beach
Miinukset: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.
10,0 Erinomainen
Plussat: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.
Miinukset: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,
Caracolin ranta sijaitsee muutaman askeleen päässä ja Cancúnin kokouskeskus sijaitsee 8 minuutin kävelymatkan päässä. Käytössäsi on limusiini- / town car -palvelu, tietokonepiste ja express-sisäänkirjautuminen. Tämä majoitusliike tarjoaa asiakkailleen seuraavat kokoustilat: kokoushuoneet ja kokoushuone. Palveluihin kuuluu ilmainen pysäköinti.
Caracolin ranta sijaitsee muutaman askeleen päässä ja Cancúnin kokouskeskus sijaitsee 5 minuutin kävelymatkan päässä. Käytössäsi on limusiini- / town car -palvelu, tietokonepiste ja express-sisäänkirjautuminen. Tämä majoitusliike tarjoaa asiakkailleen seuraavat kokoustilat: kokoushuoneet ja kokoushuone. Palveluihin kuuluu ilmainen pysäköinti.
Kokonaisarvosana 8,4 Erinomainen
Perustuu 72 arvosteluun
Erinomainen
10,0
Plussat: As expected, brilliant
Tiedot
Arvostelut
Kokonaisarvosana 8,4 Erinomainen
Perustuu 72 arvosteluun
10,0 Erinomainen
Plussat: As expected, brilliant
Miinukset:
Caracolin ranta sijaitsee muutaman askeleen päässä ja Cancúnin kokouskeskus sijaitsee 5 minuutin kävelymatkan päässä. Käytössäsi on limusiini- / town car -palvelu, tietokonepiste ja express-sisäänkirjautuminen. Tämä majoitusliike tarjoaa asiakkailleen seuraavat kokoustilat: kokoushuoneet ja kokoushuone. Palveluihin kuuluu ilmainen pysäköinti.
Delphinus Dreams -delfiinikeskus sijaitsee muutaman askeleen päässä ja Forumin ranta sijaitsee 3 minuutin kävelymatkan päässä. Käytössäsi on business center, kuivapesula-/pesulapalvelut ja ympäri vuorokauden auki oleva vastaanotto. Tämä lomakeskus tarjoaa liikeasiakkailleen 2 kokoushuonetta. Palveluihin kuuluu ilmainen valet-pysäköinti.
Kokonaisarvosana 8,2 Erinomainen
Perustuu 551 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
9,0
Plussat: Location, location, location. The beach chairs/umbrellas at no extra charge. Great service on the beach. The Bali Beds were a good deal too (at an extra charge). And . . . meals/drinks were all included and great! Great deal, had a great time!
Hyvä
6,0
Plussat: Staff was nice.
Erinomainen
8,0
Plussat: Great price for what I got in return.
OK
5,0
Plussat: The service from the staff, such as waiters and front desk were excellent, and the food was great.
OK
5,0
Plussat: The sea view is amazing
Erinomainen
8,0
Plussat: Very nice entrance and restaurants!! Pool was wonderful and loved the swim up bar! Loved the bed on the beach. Great night life!
Erinomainen
10,0
Plussat: Great food, staff, service and location. Awesome customer service!
Heikko
1,0
Plussat: The beach and pools.
Erinomainen
8,0
Plussat: Location
Hyvä
7,0
Plussat: The hotel was very modern and up to date. The staff was very friendly.
Keskinkertainen
3,0
Plussat: Location
Heikko
1,0
Plussat: The beach area was nice.
Tiedot
Arvostelut
Kokonaisarvosana 8,2 Erinomainen
Perustuu 551 arvosteluun
Puhtaus
8,5
Comfort
8,3
Sijainti
9,1
Palvelut
7,9
Henkilökunta
7,9
Hinta-laatusuhde
7,5
9,0 Erinomainen
Plussat: Location, location, location. The beach chairs/umbrellas at no extra charge. Great service on the beach. The Bali Beds were a good deal too (at an extra charge). And . . . meals/drinks were all included and great! Great deal, had a great time!
Miinukset: The elevator situation - ugh! When we were there five years ago, there were two sets of elevators. Now, there is only one set of two. We were on the 11th floor so there was no option but to wait. Wasn't too bad after we accepted the situation . . .
6,0 Hyvä
Plussat: Staff was nice.
Miinukset: Bars open late close early. Only two small elevators. Lots of kids. No ac in lobby. No view in room. Terribly customer service in restaurants.
8,0 Erinomainen
Plussat: Great price for what I got in return.
Miinukset: Pools could be larger.
5,0 OK
Plussat: The service from the staff, such as waiters and front desk were excellent, and the food was great.
Miinukset: We had a light in the room that was out, room safe was not functioning, and a mini frig with complimentary drinks was missing. Also a random toenail clipping in the closet was never cleaned upthrought our 4 day 3 night stay.
5,0 OK
Plussat: The sea view is amazing
Miinukset: The water in the bathroom smells bad.
8,0 Erinomainen
Plussat: Very nice entrance and restaurants!! Pool was wonderful and loved the swim up bar! Loved the bed on the beach. Great night life!
Miinukset: The beach is disgusting! No one was in it! Terrible amount of seaweed! It even gave off a scent that was not pleasing! If you are in Cancun for the beaches steer clear of this hotel! It was very disappointing in that regard!
10,0 Erinomainen
Plussat: Great food, staff, service and location. Awesome customer service!
Miinukset: No
1,0 Heikko
Plussat: The beach and pools.
Miinukset: The room was very outdated and the shower head was so corroded that we could not take proper showers. I had asked the supervisor to replace the shower head which he never did. Also, the view from our room was a wall, we had booked Ocean View.
8,0 Erinomainen
Plussat: Location
Miinukset: The sea facing room was not exactly sea facing
7,0 Hyvä
Plussat: The hotel was very modern and up to date. The staff was very friendly.
Miinukset: It was extremely hot in the lobby. They were very stingy with towels. When cleaning they would sometimes not leave any. We would have to call for them and it would take them 30 minutes to come. Same once we went to the beach cabanas.
3,0 Keskinkertainen
Plussat: Location
Miinukset: Bathroom/ shower had issues with water quality (smelled terrible, not clear) I got gastroenteritis from the food. Terrible food. Customer service was non existent. Definitely not four star level.
1,0 Heikko
Plussat: The beach area was nice.
Miinukset: This hotel has beautiful beach (although wave-full) with a dirty pool, minimally basic food, mediocre beverages, expensive prices, lack of water due to maintenance, questionably clean rooms, old towels, unhelpful personnel and broken elevators. Terrible!
Delphinus Dreams -delfiinikeskus sijaitsee muutaman askeleen päässä ja Forumin ranta sijaitsee 3 minuutin kävelymatkan päässä. Käytössäsi on business center, kuivapesula-/pesulapalvelut ja ympäri vuorokauden auki oleva vastaanotto. Tämä lomakeskus tarjoaa liikeasiakkailleen 2 kokoushuonetta. Palveluihin kuuluu ilmainen valet-pysäköinti.
Cancúnin interaktiivinen merimaailma ja La Islan ostoskeskus sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on tietokonepiste, express-sisäänkirjautuminen ja ilmaiset sanomalehdet aulassa. Palveluihin kuuluu ilmainen pysäköinti.
Kokonaisarvosana 7,9 Hyvä
Perustuu 450 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
9,7
Plussat: It’s was a great experience. Great staff very friendly
Erinomainen
10,0
Plussat: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Keskinkertainen
2,2
Plussat: I was not impressed by flamingo.
I will not recommended this hotel
Hyvä
6,0
Plussat: Location on the beach
Keskinkertainen
2,2
Erinomainen
9,1
Plussat: Hotel Staff was friendly with a relaxing environment.
Erinomainen
10,0
Plussat: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Keskinkertainen
2,5
OK
5,1
Plussat: That it was on the beach
Hyvä
6,0
Plussat: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Erinomainen
10,0
Plussat: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
Hyvä
6,3
Plussat: I found this hotel the most convenient place for an overnight stay in Cancun.
-376771.jpg?width=330&height=170&xhint=488&yhint=280&crop=true)
Tiedot
Arvostelut
Kokonaisarvosana 7,9 Hyvä
Perustuu 450 arvosteluun
Puhtaus
8,3
Comfort
7,9
Sijainti
8,8
Palvelut
7,7
Henkilökunta
7,6
Hinta-laatusuhde
7,6
9,7 Erinomainen
Plussat: It’s was a great experience. Great staff very friendly
Miinukset:
10,0 Erinomainen
Plussat: The entire service staff is extremely friendly and helpful. Enrique at the bar is a great asset, and excels at taking care of the guests. Ismael at the bar is amazing also. Staff like that goes a long way in giving a guest a reason to return.
Miinukset:
2,2 Keskinkertainen
Plussat: I was not impressed by flamingo.
I will not recommended this hotel
Miinukset: No air condition.
Accomodation gave me hard time.
I had a hard time staying there.
I did not enjoy my time there.
6,0 Hyvä
Plussat: Location on the beach
Miinukset: Food was terrible, and no one spoke English.
2,2 Keskinkertainen
Plussat:
Miinukset: They gave me one bed instead of two. I had roaches in my mattress, toilet clog and a/c didnt work.
9,1 Erinomainen
Plussat: Hotel Staff was friendly with a relaxing environment.
Miinukset: Wifi didn't work half of the time.
10,0 Erinomainen
Plussat: An amazing deal for the price - definitely do the All Inclusive. Drinks were great, food was amazing, and the beach was actually pretty quiet considering you're in Cancun. The room was one of the nicest we've ever stayed in - highly recommended!
Miinukset: Nothing! The staff was friendly, the food was good, the room was clean and wonderful. We will definitely stay here again if we return to Cancun.
2,5 Keskinkertainen
Plussat:
Miinukset: I met another nice young couple who got ripped off with a bunch of unexpected charges.
5,1 OK
Plussat: That it was on the beach
Miinukset: The beds were very uncomfortable, no hot showers, couldn’t get the room to cool off air conditioning wasn’t working correctly .
6,0 Hyvä
Plussat: Went to Cancun for a wedding and needed an affordable hotel with standard amenities. Staff was friendly, rooms were nicely renovated, everything seemed very clean, pool and beach facilities were very nice and the main restaurant, Albatros, was pretty good.
Miinukset: Tried upgrading us to all inclusive when we checked in. Our flight changed to an earlier time days before so we got there at 11:30AM and they couldn't get us a room any earlier than 3pm when most hotels can. Tried selling us time shares and a raffle for a cheap bottle of wine, hidious pink towel and a cheap looking beach bag. They made you wear a black wrist band if you didnt buy the all inclusive package which made you feel "black listed". One of the cleaning ladies put someone elses clothes in our room. Nothing horrible just no wow factor.
10,0 Erinomainen
Plussat: The staff was very accommodating. The food was surprisingly good and fresh for a buffet. The sit down restaurant had a great selection and comfortable setting. The hotel throughout had marble floors and tasteful, fun decor. It is somewhat luxurious without being pretentious or intimidating.
Miinukset: The drinks at the bar seemed weak and there is no service to the beach bungalows or poolside. I had a vision if fancy drinks with umbrellas and fresh fruit, but instead a plastic cup and waiting in line.
6,3 Hyvä
Plussat: I found this hotel the most convenient place for an overnight stay in Cancun.
Miinukset: For such a large hotel two attendants at the reception desk were not enough and lines were sometimes forming at check-in.
Cancúnin interaktiivinen merimaailma ja La Islan ostoskeskus sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on tietokonepiste, express-sisäänkirjautuminen ja ilmaiset sanomalehdet aulassa. Palveluihin kuuluu ilmainen pysäköinti.
Forumin ranta ja Cancúnin kokouskeskus sijaitsevat 15 minuutin kävelymatkan päässä. Käytössäsi on kuivapesula-/pesulapalvelut, ympäri vuorokauden auki oleva vastaanotto ja kielitaitoinen henkilökunta. Palveluihin kuuluu ilmainen pysäköinti.
Kokonaisarvosana 7,9 Hyvä
Perustuu 96 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
8,0
Plussat: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.
Tiedot
Arvostelut
Kokonaisarvosana 7,9 Hyvä
Perustuu 96 arvosteluun
Puhtaus
8,2
Comfort
7,7
Sijainti
9,1
Palvelut
7,5
Henkilökunta
8,4
Hinta-laatusuhde
7,3
8,0 Erinomainen
Plussat: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.
Miinukset: We didn’t like the limited beer selection (corona extra & modelo especial) you have to buy you’re own favorites from nearby stores and bring it to the hotel. The buffets could also use improvement in more choices.
Forumin ranta ja Cancúnin kokouskeskus sijaitsevat 15 minuutin kävelymatkan päässä. Käytössäsi on kuivapesula-/pesulapalvelut, ympäri vuorokauden auki oleva vastaanotto ja kielitaitoinen henkilökunta. Palveluihin kuuluu ilmainen pysäköinti.
Location This comfortable beach hotel lies in the leisure district of Cancún. It is situated beside the inviting beach and turquoise sea that will definitely bewitch visitors. Links to the public transport network lie just 500 km from the hotel and can easily be reached on foot. There are many shopping venues as well as countless restaurant, diverse bars, pubs, cafés and many more entertainment venues as well as a lively nightlife scene to be found in the vicinity. Facilities 295 rooms are located on 14 storeys and can be reached by lift. The reception desk in the lobby is staffed round the clock. Amenities include a safe and a currency exchange service. Wireless internet access is provided in public areas. The complex has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a babysitting service, a car hire service, medical assistance, room service, an alarm call service, a laundry service and a hairdresser. Rooms Air conditioning ensures that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a direct dial telephone, a TV, a radio, a CD player, an alarm clock and WiFi. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. The hotel has 95 non-smoking rooms and 1 smoking room. Sports/Entertainment The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Guests can relax and enjoy the sun loungers and parasols provided. The complex offers an extensive outdoor sports programme, including tennis, beach volleyball, volleyball, golf and fishing. With windsurfing, jet skiing, motorboat rides, snorkelling and diving available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the hotel include a gym, table tennis and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music. Meals Various dining options are available, including a dining room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include half board and full board. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The complex also offers snacks. The complex offers a selection of alcoholic and non-alcoholic beverages.
Kokonaisarvosana 8,2 Erinomainen
Perustuu 21 arvosteluun
Erinomainen
10,0
Plussat: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Hyvä
7,3
Plussat: The beach
Hyvä
7,1
Plussat: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Erinomainen
10,0
Plussat: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
OK
4,8
Plussat: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
OK
4,8
Plussat: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad.
We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm.
we had to call the manager and after arguing with us they started to bring us food.
The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit
The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Erinomainen
10,0
Plussat: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Erinomainen
10,0
Plussat: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Hyvä
7,7
Plussat: Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
OK
4,0
Plussat: Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
Erinomainen
8,0
Plussat: The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.
OK
5,7
Plussat: The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.
Keskinkertainen
3,7
Plussat: The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also.
Keskinkertainen
3,4
Plussat: The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary
Tiedot
Arvostelut
Kokonaisarvosana 8,2 Erinomainen
Perustuu 21 arvosteluun
10,0 Erinomainen
Plussat: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice
Miinukset: Open air clubs full of partners and loud thumping music could be heard in the room at night
7,3 Hyvä
Plussat: The beach
Miinukset: The wait time in the reception ... And you can feel the sun inside of the lobby
7,1 Hyvä
Plussat: Beach location with rock wall near helps tame the steady waves. Nice outdoor pools and beach facilities. All staff is helpful and friendly.
Miinukset:
10,0 Erinomainen
Plussat: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!
Miinukset: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:
4,8 OK
Plussat: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.
Miinukset: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.
4,8 OK
Plussat: I usually don’t do reviews but this one was super necessary. The hotel has a great location and the facilities are nice. However the service was awful. Really bad.
We got there at 10pm on a Thursday and there was not anything to eat. Although the restaurants hours where until 11pm.
we had to call the manager and after arguing with us they started to bring us food.
The breakfast place and the restaurant inside the hotel called risotto is the worst experience ever. Imagine that in an empty restaurant, with lots of empty tables we habe to sign in a waiting list and get a number. Although we were informed that no previous reservation was needed. It was really impresive the bad service and lack of interest and understanding by the hosts. How come i have to be in a waiting list of an empty restaurant for about 1 hr. In order sit
The hotel is nice but the service is horrible. The only place where the service was great was at the beach bar. They where really nice with us. Specially mr.Angel he was outstanding. The rest of the service really but really bad.
Miinukset:
10,0 Erinomainen
Plussat: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!
Miinukset:
10,0 Erinomainen
Plussat: A clean, safe place with friendly and helpful personnel .
Good location. Easy access to the beach nightlife.
Miinukset:
7,7 Hyvä
Plussat: Beach was gorgeous. The staff very knowledgeable and friendly. The Grill Restaurant was very good and a good value as well.
Miinukset:
4,0 OK
Plussat: Rooms are very tiny, sink was clogged, view is not that good, they charge for everything.
Miinukset:
8,0 Erinomainen
Plussat: The location on the beach, the view of the Gulf, the staff and resort facilities made the week's vacation/business trip memorable.
Miinukset: It was all most enjoyable and relaxing.
5,7 OK
Plussat: The facility was excellent and the location and amenities were first rate. This is an older hotel that has been completely remodeled and unfortunately the staff and pricing have not been. See below.
Miinukset: I booked a Regency Club level room expecting something for my money. I got nothing. Everything at the hotel is charged for and I felt like an Economy class passenger paying luxury, first class prices. I was charged for everything from Internet to towels at the pool. This was a horrible, second class service from a first class (supposedly) hotel. I will never again stay at any Hyatt and I am a very, very frequent flyer and traveler.
3,7 Keskinkertainen
Plussat: The location is very good.near to the center,restaurants,discos.also the ocean view rooms worth to be reserved only for the excelent view that u can have.the beacj is nice,clear water,and quiet.nice pool and poolrestaurant also.
Miinukset: Very ineficient stuff to the front desk,i had to change 3 times the room till I had to pay extra for a ocean view room cause the most of the standard rooms are on the front of the hotel and they are very noisy(to close to the air conditioning big,big machine).to much umidity and shits smell
3,4 Keskinkertainen
Plussat: The view fofrm the hotel is excellent, apart from construction work going on at the beach which I assume is temporary
Miinukset: This hotel is a 3* hotel maximum that is sold as a cheap 5* hotel. It has small rooms and bathrooms (building from the 70-s), very low ceilings, unpleasant smell from the bathroom and from the airconditioning, holes in linen. The baby cot that was given to us looked as if it was eaten by dogs - terrible. If you expect Hayatt 5* luxury - do not stay here.
Location This comfortable beach hotel lies in the leisure district of Cancún. It is situated beside the inviting beach and turquoise sea that will definitely bewitch visitors. Links to the public transport network lie just 500 km from the hotel and can easily be reached on foot. There are many shopping venues as well as countless restaurant, diverse bars, pubs, cafés and many more entertainment venues as well as a lively nightlife scene to be found in the vicinity. Facilities 295 rooms are located on 14 storeys and can be reached by lift. The reception desk in the lobby is staffed round the clock. Amenities include a safe and a currency exchange service. Wireless internet access is provided in public areas. The complex has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a babysitting service, a car hire service, medical assistance, room service, an alarm call service, a laundry service and a hairdresser. Rooms Air conditioning ensures that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a direct dial telephone, a TV, a radio, a CD player, an alarm clock and WiFi. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. The hotel has 95 non-smoking rooms and 1 smoking room. Sports/Entertainment The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Guests can relax and enjoy the sun loungers and parasols provided. The complex offers an extensive outdoor sports programme, including tennis, beach volleyball, volleyball, golf and fishing. With windsurfing, jet skiing, motorboat rides, snorkelling and diving available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the hotel include a gym, table tennis and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music. Meals Various dining options are available, including a dining room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include half board and full board. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The complex also offers snacks. The complex offers a selection of alcoholic and non-alcoholic beverages.
Punta Sur ja Cancúnin interaktiivinen merimaailma sijaitsevat 5 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Tämä lomakeskus tarjoaa liikeasiakkailleen 5 kokoushuonetta. Palveluihin kuuluu ilmainen valet-pysäköinti.
Kokonaisarvosana 7,8 Hyvä
Perustuu 2 047 arvosteluun
Kaikki arvostelut
- Kaikki arvostelut
Erinomainen
8,0
Plussat: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit.
Great, easy self parking.
The room we had was right on the beach, with a fantastic view of the ocean.
The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Erinomainen
9,4
Plussat: The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.
Erinomainen
10,0
Plussat: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Hyvä
6,0
Hyvä
6,5
Plussat: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Erinomainen
10,0
OK
4,0
Plussat: The beachfront was beautiful.
Housekeeping personnel was hard working and kind.
Hyvä
7,4
Plussat: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
Erinomainen
8,0
Plussat: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Keskinkertainen
3,7
Erinomainen
8,0
OK
4,0
Plussat: Right on beach!
Erinomainen
8,0
Plussat: The view from my room and the friendliness of everyone who works there.
Hyvä
7,6
Plussat: very nice beach and sea,mae be the best, good conditions for rest,polite officers
Hyvä
6,0
Plussat: The room itself was fantastic (especially the decoration/design), with everything you could want, like a minibar with Coronitas and M&M's, a plasma TV and a seafront view, etc. The pools and beach area are quite nice, while the location is superb.
OK
5,2
Plussat: Very convenient location, see front, beach 3 min walking and very close to bars and restaurants
Keskinkertainen
2,8
OK
4,4
Plussat: The food was good
Hyvä
6,0
Plussat: The beach and pool area were excellent
OK
5,6
Plussat: Its location in the middle of the Cancun party scene was awsome!!! We really enjoyed the pool area.
Hyvä
6,4
Plussat: The pool area was very nice. The rooms were clean and well decorated.
Tiedot
Arvostelut
Kokonaisarvosana 7,8 Hyvä
Perustuu 2 047 arvosteluun
Puhtaus
7,9
Comfort
7,9
Sijainti
9,1
Palvelut
7,6
Henkilökunta
7,8
Hinta-laatusuhde
7,2
8,0 Erinomainen
Plussat: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit.
Great, easy self parking.
The room we had was right on the beach, with a fantastic view of the ocean.
The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Miinukset: Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point.
The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only.
The hot tub was being repaired and was not working when we arrived in the evening.
The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel.
There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags.
The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings.
The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning.
Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.
9,4 Erinomainen
Plussat: The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.
Miinukset: The noise due to the club next door, but I did visit during spring break so it might be louder then.
10,0 Erinomainen
Plussat: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Miinukset:
6,0 Hyvä
Plussat:
Miinukset: Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
6,5 Hyvä
Plussat: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Miinukset: The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
10,0 Erinomainen
Plussat:
Miinukset: Noise from clubs
4,0 OK
Plussat: The beachfront was beautiful.
Housekeeping personnel was hard working and kind.
Miinukset: Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.
7,4 Hyvä
Plussat: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
Miinukset: We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.
8,0 Erinomainen
Plussat: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Miinukset: We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
3,7 Keskinkertainen
Plussat:
Miinukset: Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
8,0 Erinomainen
Plussat:
Miinukset: Towels not replaced sometimes
4,0 OK
Plussat: Right on beach!
Miinukset: Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
8,0 Erinomainen
Plussat: The view from my room and the friendliness of everyone who works there.
Miinukset: The room I was in smelled like it had a mildew problem (#1453). Stinky!!
7,6 Hyvä
Plussat: very nice beach and sea,mae be the best, good conditions for rest,polite officers
Miinukset: no, everything is OK
6,0 Hyvä
Plussat: The room itself was fantastic (especially the decoration/design), with everything you could want, like a minibar with Coronitas and M&M's, a plasma TV and a seafront view, etc. The pools and beach area are quite nice, while the location is superb.
Miinukset: The staff are usually helpful but simply unprofessional (excluding the waiters) and seem constantly unconfident, especially at the reception. Also, there seems to be a lot of construction taking place on the front of the hotel that you can see from the elevators, which takes just a little bit from the experience.
5,2 OK
Plussat: Very convenient location, see front, beach 3 min walking and very close to bars and restaurants
Miinukset: Not possible to adjust temperature of air conditioning, either on or off. Construction work ongoing in an area of the hotel - not very pleasant
2,8 Keskinkertainen
Plussat:
Miinukset: Room was not clean, wet. Windows were not sealing. Bathroom was small
4,4 OK
Plussat: The food was good
Miinukset: The hotel is located beside a night club and it is impossible to sleep, when we requested to change room, the service was very slow and bad. Also, if we did not give tip, the service was bad. At the end, they wanted to charge us breakfast separately when our reservation was with breakfast included.
6,0 Hyvä
Plussat: The beach and pool area were excellent
Miinukset: The room needed to be upgraded bath tub and shower were old.The room needed new curtains,
5,6 OK
Plussat: Its location in the middle of the Cancun party scene was awsome!!! We really enjoyed the pool area.
Miinukset: The dinner buffet was too expensive You don't know how much it will cost untill you get the bill at the end.It also had a very limited selection. Fot that price point, Vegas offers a bigger and better selection. Checkout was slow.
6,4 Hyvä
Plussat: The pool area was very nice. The rooms were clean and well decorated.
Miinukset: The bathroom had a strange odor.
Punta Sur ja Cancúnin interaktiivinen merimaailma sijaitsevat 5 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on business center, ilmaiset sanomalehdet aulassa ja kuivapesula-/pesulapalvelut. Tämä lomakeskus tarjoaa liikeasiakkailleen 5 kokoushuonetta. Palveluihin kuuluu ilmainen valet-pysäköinti.
Cancún - missä yöpyä?
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