Cancún hotellit lähellä Plaza Caracol

Plussat: love the location, walk to the beach.

Miinukset: the rooms have so thin walls.

Miinukset: Every thing

Plussat: The staffs are terribly rude，they are not there helping you to resolve problems, they are ruining your holidays, totally unacceptable, I'll never book this hotel again, Never!!!

Plussat: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Miinukset: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Plussat: people there are very nice and friendly and helpful

Plussat: The staff was super helpful and the service was great

Miinukset: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Plussat: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent

Miinukset: Need one more stair from the beach on the other side and one restroom

Plussat: The best thing is the Beach front area and the views in the room

Miinukset: The food, no real room service, room was dirty,no bottled water or things stocked. Felt like we had to tip all the time. couldn't get breakfast room service or coffee up to the room. breakfast buffet ends at 1030a, too early. crap drinks by the pool

Plussat: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Miinukset: No

Plussat: We love the restaurant, the room, the services...Everything

Miinukset: The day I have to leave

Plussat: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Miinukset: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Plussat: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Miinukset: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Plussat: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay

Plussat: Everything is great

Miinukset: Nothing

Plussat: Awesome property with great staff!

Miinukset: Nothing, it was perfect!

Plussat: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Miinukset: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Plussat: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.

Miinukset: There is an important difference between the food at the specialty restaurants and the one from the room service and pool/beach areas. The food itself isn't bad but I expected more. Considering the price you are paying versus other all-inclusive resorts like the Hard Rock Hotel. The food in these areas lacks quality, variety and taste.

Plussat: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.

Miinukset: First of all. On the middle of our stay, my wife had this massive allergic reaction to a mistreated food, she has never had this kind of reaction and she doesn’t have any kind of allergy to any type of food. We had to call the hotel doctor (which arrived 45 minutes later) to inject her some medications and it was a pretty expensive service, shouldn’t an all inclusive hotel be responsible for the service knowing that all food and drinks are taken from the facilities?. The hotel should have a better medical service since the 90% of the guests are elderly people, also she was attended in this deposit room that wasn’t suitable for the occasion or the price. Second of all, even tho the hotel is a only adult resort, we believe that it should have more experience activities among it’s guests. On the other hand is the food. For the overall price of the hotel and the accommodations, we though the food was going to be better than it was. The best restaurant (and the most unlikely to be used is the Mexican, obviously) and the French one Lumiere (the one that you have to make reservation and has a dress code) has the poorest seasoned food we have tried. Finally, even though the hotel has been recently remodeled it is still missing many details that would make your stay kore suitable for the price. Like the hammers at 9 am and 8 pm. Or the conversations from across the door and the slammed doors very time any guests close its room door. We had the Royal Honeymoon Ocean Front.

Plussat: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!

Miinukset: Nothing. There was not a single complaint.

Miinukset: Shower floor drain need to be fixed. Water drain Too slow

Plussat: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.

Miinukset: I liked everything!!

Plussat: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.

Miinukset: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.

Plussat: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Miinukset: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Plussat: Rooms were great. Staff super friendly and attentive.

Miinukset: Food was underwhelming for the cost to stay.

Plussat: Great beach, nice heated pools, location

Miinukset: Price/value relationship of food and drinks. Rooms too small.

Plussat: It smelled very good the second we walked in and everybody was very friendly.

Miinukset: The room wasn’t cleaned properly throughout the day.

Miinukset: I checked into your hotel in Cancun late afternoon on Thursday, went directly to the pool and dinner came back and the temperature in the room was 76°. I hadn’t noticed previously because I hadn’t spent any time in the room. I set the temperature down to 65 and went to bed hoping the room would cool overnight. When we woke up it was still 76 and we immediately called the front desk for maintenance. We waited for him to arrive instead of enjoying sleeping in on our last vacation day. He determined it would take 2 to 3 hours to repair the AC. The front desk called & I simply requested a free breakfast for the two of us as a amicable solution to having spent our time in a room with little to no AC. We were offered to switch of rooms at 10 AM , but we were checking out in only a couple hours so it was really pointless to pack up, move to another room, unpack and then repack to check out. The front desk said they would get back to us about the free breakfast, but didn’t & after waiting 20 minutes I contacted them again, they offered one breakfast not two. I requested to at least get the two breakfasts as I wasn’t even going to purchase another breakfast, they said they would call me back in five minutes.15 minutes later with no return call I contacted them again, they again said let me get back to you in 5 to 10 minutes to see if we can give you the second breakfast. When I didn’t hear back by 10:30, (breakfast ends at 11) and we are already spent our entire morning trying to resolve this irritating situation, we went to breakfast assuming that surely they would give us two breakfasts for having a room with no AC and we had the two breakfast, then went to the front desk who informed me all I was getting was 50% off my breakfast. I think for a four-star hotel this experience was inexcusable & petty.

Plussat: The beach was the cleanest in the area - better than with more expensive hotels which had some seaweed at their beaches

Miinukset: some walls at the corridors obviously require some refurbishment

Plussat: The food here is really good. Wish there would have been a bit more attention to service on the beach. The pool side bar was also very slow to get us drinks even when there were only 4 or 5 people sitting at the bar.

Plussat: Nice

Plussat: The beach of hotel is very good and area is the best. It’s close to centre of zona hotelera. Rooms are wide and clean. There is a good cafe who’s name is urban we had breakfast, it was delicious. You should try to stay.

Miinukset: The corridor which go to rooms is so long.

Plussat: Fantastic beach, the most beautiful in the area.

Miinukset: Uncomfortable beach chairs/beds. Noisy watersport vehicles rentable. Hotels nearby were playing very loud music most of the daytime

Plussat: Staff is friendly, hotel is modern, food was much better than we expected.

Miinukset: Prices were higher than expected. Similar to Florida prices.

Plussat: Excelent food!

Plussat: the space, I didnt feel crowded, the natural fauna and flora was great, the iguana was a bit scary, the cat was friendly, the crab bit my toe

Miinukset: the beds are very soft, my back hurts and my elderly parents had back pain all week. staff great music was ok, sometimes old fashin and loud

Plussat: The room was charged and I was never able to check in had to look for another last minute hotel

Plussat: Food is upper tier for traditional All-Inclusive Facilities are clean The staff are friendly

Miinukset: Smokers outside are on the way in and out of the lobby with the smoke drifting inside Noisy AC and the walls are thin (you will hear your neighbours Inconsistent service and really slow in the restaurants The beach is very plain and there is nothing to see for snorkelling

Plussat: Nice facility beautiful view nice rooms

Miinukset: Staff very rude They have stupid policies in place The phones were out in the rooms so we couldn’t order room service My safe broke with my passports in it they said the battery went out We had ants in the room for the first three days

Plussat: Variety of foods

Miinukset: music all day , specially very loud

Plussat: The people in the cocay restaurant very nice.

Miinukset: The front people provided very bad service and attitude, the manager Alberto very bad and cheap attitude, hotel wasn't available for a day pass, access for handicap very poor in the hotel not enough ramps. To much money paid for such a bad experience in Grand Park Royal Cancun it makes you feel very unwelcome.

Plussat: It was super nice and clean

Miinukset: Food was about a 6 but still good

Plussat: Bartenders were nice

Miinukset: It’s definitely dated and needs some major renovations. They were hosting 450 high school graduates which made for a bad stay for me and my friends. We get it, we were 18 once too but they hotel should have told us or warned us during booking. We actually tried to check out but the hotel refused to refund us our money so we were stuck there. The food was probably the worst hotel food I’ve ever eaten. The pizza place was the best which is pretty sad to say. They advertise as “all inclusive” but we were charged for ordering wine to our room which is ridiculous given we had a swim up pool and wanted to enjoy it. All in all the management was rude, the hotel is old, and the food was not good. I felt like I got ripped off and taken advantage of. I love Cancun and every time we left the resort we had a great time. Coming back to the hotel was a buzz kill for sure.

Plussat: Mostly friendly staff. Room was nice. Beach was beautiful. Plenty of food and drink. Good food variety

Miinukset: Noisy by the pool. People smoking in the pool. Very noisy neighbours. Others were given a welcome & orientation but for some reason I wasn’t. Management promised a bottle of bubbles for my birthday but after asking 3 seperate times I gave up

Plussat: The Hotel was fantastic. All the staff were friendly and helpful. The food was incredible. The buffet meals were really beautiful as well as restaurants. Activities arranged by hotel staff were so much fun. Tours were arranged by Expedia who have a desk at hotel. The snorkelling tour took us to 3 different Cenotes and we snorkelled through caves as well as cliff jumped and zip lined. Pools at the hotel were warm and the ocean was warm and crystal clear with a lifeguard. This hotel exceeded all expectations.

Miinukset: We loved everything about this hotel.

Plussat: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Plussat: I loved the pools, the cleanliness, and the scenery.

Miinukset: How early some of the restaurants closed.

Plussat: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Miinukset: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Plussat: Had a great time hotel was beautiful and food was amazing.

Miinukset: Wish there was more options for not using the stairs. Hurt my knee was having trouble climbing so many stairs.

Plussat: Great place will come back

Miinukset: Food was a little bland but still not bad