Cancún hotellit lähellä Plaza Caracol

Plussat: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Miinukset: Intermitent Wifi and Cable TV, extra charges for additional person.

Plussat: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Miinukset: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Plussat: The staff, property, services, and landscape are amazing

Plussat: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Plussat: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Miinukset: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Plussat: Everything was amazing. All inclusive is best.

Miinukset: Hard to find anything that was bad. Would do it again.

Plussat: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.

Miinukset: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .

Plussat: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.

Miinukset: The gym didnt have AC sometimes.

Plussat: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Miinukset: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Plussat: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!

Miinukset: The room had a musty odor which after the second day I got used to.

Plussat: Friendliest staff I ever encountered.

Plussat: clean rooms curteous staff

Miinukset: the rain

Plussat: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.

Plussat: Everything. From the room to the facilities. The people were so helpful and friendly!

Miinukset: Nothing. Everything was great!

Plussat: Right next to the beach

Miinukset: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.

Plussat: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Miinukset: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Plussat: I like the facility

Miinukset: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in

Miinukset: No shuttle service

Plussat: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem. We did not eat at the buffets, but ordered off the menu and the food was very good.

Plussat: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!

Plussat: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities

Miinukset: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel. 2) Too many kids for what wants to be a luxurious hotel. 3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.

Plussat: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.

Miinukset: Really nothing.

Plussat: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.

Miinukset: N / A

Plussat: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!

Miinukset: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!

Plussat: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.

Plussat: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!

Miinukset: Nothing!!

Plussat: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.

Miinukset: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.

Plussat: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.

Plussat: The location . The pools and the staff was friendly.

Miinukset: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same

Plussat: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.

Miinukset: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.

Plussat: The staff!! They were outstanding!

Miinukset: How early the pools close. The temp of the pools was too warm. The lack of beer choices.

Plussat: Great location... close to bars and shops Friendly staff

Miinukset: More entertainment at night for guests

Plussat: The many pools and location of the resort

Miinukset: It didnt offer room service, and really didnt have a place to get activity stuff.

Plussat: The outstanding, friendly staff and the location.

Miinukset: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.

Plussat: Balcony with ocean view

Miinukset: the pools closed at 7:00 pm

Plussat: Location view shows food

Miinukset: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...

Plussat: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.

Miinukset: Food was okay, nothing great.

Plussat: Location & ambiance.

Plussat: Very convenient, very clean, very good staff.

Miinukset: Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.

Plussat: Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far.

Miinukset: We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools

Miinukset: Got a partial ocean view and had view of side hotel and wall

Plussat: Beachfront, room,, location, service. Miguel was the best.

Plussat: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!

Miinukset: Some deferred maintenance of bathroom fixtures detracted a little from the otherwise perfect room.

Plussat: Could be a diamond resort

Miinukset: None

Plussat: location, service, facilities

Miinukset: water was too cold when took shower!

Plussat: Nothing

Miinukset: Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!

Plussat: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift. So, it is a rip-off when you provide a hotel but they have no clue on the deals.

Miinukset: It hurts feeling when you expect a Sunset cruise and your wife expects a jewelry gift and the hotel had no clue. I was getting similar hotels for $85 to $95 per day. So, I could have saved $150 to $175 if I would have booked another hotel. Are you going to refund me the money ? Can you return me my vacation time in Cancun? Can you not avoid give the false promise to next customers? The hotel staff marked myself to "No show" list for Chichen Itza tour when my name was there on their list and I specifically mentioned them that I am waiting in the lobby from 7 am (next to the guy Victor) when the pickup was at 7:30 am. The staff was more focused on selling me their tour deals rather helping me catching my bus. This was the worst experience in my life. I have travelled to multiple countries and travel every year at least 3-4 times, but never had such horrible hotel experience. Sad wife after a vacation is the last thing you can expect. Missing a tour bus when you are waiting for it 30 minute before their arrival due to hotel stuff inefficiency is horrible.

Plussat: I had a great room at a great price. It was in walking distance from most of the attractions. I would certainly visit again

Plussat: Location wasn't bad, well within walking distance to the action

Miinukset: Bugs in the room staff was unwilling to help Bar in lobby wasn't open Not much of a selection in food menu No action at the pool Disappointed in amenities

Plussat: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.

Plussat: Location

Miinukset: Where should I start

Plussat: Nothing

Miinukset: The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.

Plussat: Amazing Service! They were so kind and respectful.

Plussat: Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise. The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool. The pool table was also nice.

Miinukset: It was a not big deal, but it's sort of weird that the bathroom doors are somewhat see-through. It can get awkward if you need more privacy.

Plussat: Excellent staff attentions

Miinukset: There's not towels for beach.

Plussat: - Staff was great - On-site restaurant was good - Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture. - Not far from bus station (10$ by taxi) - Free bottled water when they cleaned the room - Free safe in the room - WiFi wasn't fast, but it was nice to have! Netflix worked just fine.

Miinukset: - Shower was a waterfall-type (which was cool) but the water pressure was abysmal - Bathroom was absurd. It's like a sliding door? No privacy whatsoever. - No beach access. Beach was across the street so it wasn't too bad, though. - If I'm picking nits, the elevators took forever sometimes.

Plussat: Lazy/rude just seems like they are not in the customer service business

Miinukset: Just really bad service

Miinukset: Hot water was in and out

Plussat: perfect location for cancun nightlife scene and transportation in hotel zone

Miinukset: strange smell in room from the cleaning products, possibly used to cover up moldy smell

Plussat: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season

Miinukset: I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.

Plussat: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.