Cancún hotellit lähellä Playa Gaviota Azul

Plussat: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Miinukset: Absolutely nothing, would go back again, in a heartbeat!!!

Plussat: Clean and modern with great facilities. Nice pool area, attentive staff. Plenty of restaurant choices. Perfect for a short vacation! All inclusive option is good. Beach area is nice. Short walk to downtown Cancun.

Miinukset: Dolphin pool is uncomfortably akin to a zoo. Extra activities eg snorkelling, jet ski etc are expensive.

Plussat: Hospitality of staff.

Miinukset: Overbooking happened and it took much time to complete check-in. Operation at the restaurants was not sophisticated.

Plussat: What didn’t we like. Literally everything is perfect.

Plussat: Everything was awesome and gorgeous! Very friendly and cheerful staff, a great variety of tasty food and drinks, everyday activities and shows. Special thank to butler Carmen for everything! Absolutely recommend this hotel!

Plussat: The location, views, service, cleanliness and the pools

Miinukset: Very less Vegetarian options for breakfast, lunch and dinner

Plussat: Everything is just great. The restaurants are tasty, the room is big and satisfying. There are dolphins right outside.

Miinukset: The pool is so big, but still there are like 7 cabanas (that some people don’t let go for the entire day) and 30-40 chairs. This hotel contains like 2-3 thousand people so...

Plussat: Everything was great the food , staff, room etc...Great choice .

Miinukset: Nothing

Plussat: I love the architecture and landscape of the resort. I also love that there was ample amount of covered seating, at the beach and pool deck. I appreciate the assistance and convenience this resort provides in facilitating excursions. Tubing was a blast! The Swedish massage by Azucena was the best massage ever, per my wife. Sofia was an excellent masseuse, as well. Moongate (Asian restaurant) was ranked #1, in comparison to others, on site.

Miinukset: The photo pricing needs to be comparable to nearby photographers. The $310 cost for 20 prints that are comparable in quality of photos taken, with an IPhone, is outrageous. Since this is my 3rd visit, I was expecting some improvement in the food quality and a courtesy upgrade to larger suites, in the Club Tower.

Plussat: We loved the pools, the SPA, the restaurants, the bars, the crew who works with passion in the hotel! The room view to the beach is like a dream! The hotel is really nice! We recomends it! The hotel is very very near of CocoBongo and others places to enjoy the night.

Miinukset: They dont have a late checkout courtesy to honeymoon couple, thats sad :( Well the room have a lot of noise, we taken a room in the 8 floor, in “The Club Lounge” and all the nights and mornings we heared a lot of noise, like a party in the other rooms

Plussat: Location,views,accessible, personal treat you like a king

Miinukset: -

Plussat: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.

Miinukset: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.

Plussat: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Miinukset: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Miinukset: The hotel seemed a little bit lacking liveliness but maybe thats because the time we went was not too busy.

Plussat: The staff, location

Miinukset: Expensive restaurants, annoying membership seminars

Plussat: The club

Plussat: Great service

Miinukset: My suite was far from the elevator

Plussat: This is a great hotel with very friendly staff. They make you feel important from the moment you walk in. If you go to eat in the resort your room will be cleaned again wile you eat. They have 24hr room service at very reasonable prices. There spa is top notch. The beach view is breath taking.

Miinukset: It is hard to find something that we didn’t like but if there is something, it would be that the breakfast wasn’t included in the price witch is included in similar hotels.

Plussat: The hotel was beautiful with many amenities and good restaurants to choose from. The pool was very nice and staff there were great! Our room was very nice, ocean view, roomy and comfortable! Unfortunately we didn't stay long enough to enjoy all they had to offer.

Miinukset: We didn't like be solicited by one of the staff members immediately after checking in. We were pressured to give some of our time to hear a presentation on joining their member club which was only supposed to last 45 minutes and would be done during breakfast. It ended up being 1 1/2 hours and the presentation was done after breakfast. We also found out that the members program was also a scam when we researched after leaving the presentation. Thank goodness we knew not to jump into signing up for something with out research plus we were not there to waste time on joining some type of time share. So unfortunately that put a bad feeling on the hotel with us.

Plussat: We love Everything.Specially Lizbeth in front desk she made us happier.She upgraded us because we are in honeymoon.Because of her great welcome we extended 7 days. I recommend this hotel

Miinukset: Nothing

Plussat: It was very clean .

Plussat: Yes loved it.

Miinukset: Didn’t like the fact they didn’t tell us we could kayak for free. And didn’t like the fact you have to pay for a third person even tho it was a double standard room. Only 3 ppl is allowed max to that type of room.

Plussat: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Miinukset: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Plussat: The hotel was lovely! Went to the spa and got a relaxing massage (it includes the 10 step hydrotherapy) while my friend hit the gym. We both loved our experience (jet skiing, lounging around the pool).

Miinukset: The only thing that was a bit pricey was the breakfast buffet (not worth it if you’re stuffed after 3 pancakes) but the choice and variety of food was amazing

Plussat: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.

Miinukset: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.

Plussat: Beach location

Miinukset: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Plussat: Overall, a good place to stay. Plenty of tourists with families. A little old facility but well maintained.

Plussat: The Room was great! Beds were super comfortable. The kids loved the little kids center. Beach was clean and beautiful!! And the scents in the lobby is sooooo wonderful, I just loved walking through the doors.

Miinukset: This was our first vaca with our kids (9,6). We typically stay at the Sun Palace (kid free) so the difference there was obvious. The restaurants were so busy that the wait time would be over an hour. So we ended up eating room service just about every meal except breakfast.

Plussat: Everything, will go to the same hotel when I go back.

Miinukset: Nothing liked everything

Plussat: Beach.

Miinukset: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.

Plussat: Palace Resorts are always an enjoyable experience

Miinukset: No

Plussat: Great beach, nice heated pools, location

Miinukset: Price/value relationship of food and drinks. Rooms too small.

Plussat: It smelled very good the second we walked in and everybody was very friendly.

Miinukset: The room wasn’t cleaned properly throughout the day.

Miinukset: I checked into your hotel in Cancun late afternoon on Thursday, went directly to the pool and dinner came back and the temperature in the room was 76°. I hadn’t noticed previously because I hadn’t spent any time in the room. I set the temperature down to 65 and went to bed hoping the room would cool overnight. When we woke up it was still 76 and we immediately called the front desk for maintenance. We waited for him to arrive instead of enjoying sleeping in on our last vacation day. He determined it would take 2 to 3 hours to repair the AC. The front desk called & I simply requested a free breakfast for the two of us as a amicable solution to having spent our time in a room with little to no AC. We were offered to switch of rooms at 10 AM , but we were checking out in only a couple hours so it was really pointless to pack up, move to another room, unpack and then repack to check out. The front desk said they would get back to us about the free breakfast, but didn’t & after waiting 20 minutes I contacted them again, they offered one breakfast not two. I requested to at least get the two breakfasts as I wasn’t even going to purchase another breakfast, they said they would call me back in five minutes.15 minutes later with no return call I contacted them again, they again said let me get back to you in 5 to 10 minutes to see if we can give you the second breakfast. When I didn’t hear back by 10:30, (breakfast ends at 11) and we are already spent our entire morning trying to resolve this irritating situation, we went to breakfast assuming that surely they would give us two breakfasts for having a room with no AC and we had the two breakfast, then went to the front desk who informed me all I was getting was 50% off my breakfast. I think for a four-star hotel this experience was inexcusable & petty.

Plussat: The beach was the cleanest in the area - better than with more expensive hotels which had some seaweed at their beaches

Miinukset: some walls at the corridors obviously require some refurbishment

Plussat: The food here is really good. Wish there would have been a bit more attention to service on the beach. The pool side bar was also very slow to get us drinks even when there were only 4 or 5 people sitting at the bar.

Plussat: Nice

Plussat: The beach of hotel is very good and area is the best. It’s close to centre of zona hotelera. Rooms are wide and clean. There is a good cafe who’s name is urban we had breakfast, it was delicious. You should try to stay.

Miinukset: The corridor which go to rooms is so long.

Plussat: Fantastic beach, the most beautiful in the area.

Miinukset: Uncomfortable beach chairs/beds. Noisy watersport vehicles rentable. Hotels nearby were playing very loud music most of the daytime

Plussat: Staff is friendly, hotel is modern, food was much better than we expected.

Miinukset: Prices were higher than expected. Similar to Florida prices.

Plussat: Excelent food!

Plussat: the space, I didnt feel crowded, the natural fauna and flora was great, the iguana was a bit scary, the cat was friendly, the crab bit my toe

Miinukset: the beds are very soft, my back hurts and my elderly parents had back pain all week. staff great music was ok, sometimes old fashin and loud

Plussat: The room was charged and I was never able to check in had to look for another last minute hotel

Plussat: Food is upper tier for traditional All-Inclusive Facilities are clean The staff are friendly

Miinukset: Smokers outside are on the way in and out of the lobby with the smoke drifting inside Noisy AC and the walls are thin (you will hear your neighbours Inconsistent service and really slow in the restaurants The beach is very plain and there is nothing to see for snorkelling

Plussat: Nice facility beautiful view nice rooms

Miinukset: Staff very rude They have stupid policies in place The phones were out in the rooms so we couldn’t order room service My safe broke with my passports in it they said the battery went out We had ants in the room for the first three days

Plussat: Variety of foods

Miinukset: music all day , specially very loud

Plussat: The people in the cocay restaurant very nice.

Miinukset: The front people provided very bad service and attitude, the manager Alberto very bad and cheap attitude, hotel wasn't available for a day pass, access for handicap very poor in the hotel not enough ramps. To much money paid for such a bad experience in Grand Park Royal Cancun it makes you feel very unwelcome.

Plussat: It was super nice and clean

Miinukset: Food was about a 6 but still good

Plussat: Bartenders were nice

Miinukset: It’s definitely dated and needs some major renovations. They were hosting 450 high school graduates which made for a bad stay for me and my friends. We get it, we were 18 once too but they hotel should have told us or warned us during booking. We actually tried to check out but the hotel refused to refund us our money so we were stuck there. The food was probably the worst hotel food I’ve ever eaten. The pizza place was the best which is pretty sad to say. They advertise as “all inclusive” but we were charged for ordering wine to our room which is ridiculous given we had a swim up pool and wanted to enjoy it. All in all the management was rude, the hotel is old, and the food was not good. I felt like I got ripped off and taken advantage of. I love Cancun and every time we left the resort we had a great time. Coming back to the hotel was a buzz kill for sure.

Plussat: Mostly friendly staff. Room was nice. Beach was beautiful. Plenty of food and drink. Good food variety

Miinukset: Noisy by the pool. People smoking in the pool. Very noisy neighbours. Others were given a welcome & orientation but for some reason I wasn’t. Management promised a bottle of bubbles for my birthday but after asking 3 seperate times I gave up

Plussat: The Hotel was fantastic. All the staff were friendly and helpful. The food was incredible. The buffet meals were really beautiful as well as restaurants. Activities arranged by hotel staff were so much fun. Tours were arranged by Expedia who have a desk at hotel. The snorkelling tour took us to 3 different Cenotes and we snorkelled through caves as well as cliff jumped and zip lined. Pools at the hotel were warm and the ocean was warm and crystal clear with a lifeguard. This hotel exceeded all expectations.

Miinukset: We loved everything about this hotel.

Plussat: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Plussat: I loved the pools, the cleanliness, and the scenery.

Miinukset: How early some of the restaurants closed.

Plussat: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Miinukset: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Plussat: Had a great time hotel was beautiful and food was amazing.

Miinukset: Wish there was more options for not using the stairs. Hurt my knee was having trouble climbing so many stairs.

Plussat: Great place will come back

Miinukset: Food was a little bland but still not bad