Cancún hotellit lähellä Playa Gaviota Azul

Plussat: Perfect location and its got all the amenities you need and staff were friendly

Miinukset: No

Plussat: Friendly staff

Miinukset: Every thing

Plussat: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Miinukset: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Plussat: Friendly staff, great facilities, wonderful location, extremely clean. Good selection of restaurants and bars.

Miinukset: Some guests "reserve" beach and deck chairs (by placing towels or personal items on them) even when they are not nearby. The hotel says that this is not allowed, but there seems to be no enforcement of that rule.

Plussat: people there are very nice and friendly and helpful

Plussat: The staff was super helpful and the service was great

Miinukset: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Plussat: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Miinukset: No

Plussat: We love the restaurant, the room, the services...Everything

Miinukset: The day I have to leave

Plussat: The service was excellent great location, good food variety

Plussat: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Miinukset: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Plussat: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Miinukset: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Plussat: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Miinukset: Absolutely nothing, would go back again, in a heartbeat!!!

Plussat: Very modern sleek style,centrally located to everything.

Miinukset: Food was ok nothing special,desserts were all the same.some kind of gelatin fluff stuff. Just different colors or shapes.Im big on dessert and even at pastels sweet shop I tried everything and nothing was good.donuts were stale,very disappointed.They need to have cheesecake,chocolate cake the American staples in sweets.Desserts looked amazing but the taste was blah.

Plussat: Room and view were beautiful. The restaurant staff we met and the bar staff were excellent.

Miinukset: The hotel staff were non-existent. We never had anyone in to clean the room or give us new towels/coffee in spite of the fact we were out of the room all day. When we called room service they would not bring us hot coffee and did not tell us where we could get it at 6:00a in the morning - stating that they were still serving dinner. The lobby staff were slightly clueless and were never able to change money for us.

Plussat: the breakfast and the best coffee in cancun

Miinukset: the room wasn't clean as well. there is not enough spots or beds near the pools

Plussat: The food was very average. It was difficult finding a meal we liked. Could of done without the dolphins. Like I'm no hippie tree hugger but seeing dolphins have to pull around fat tourists is a little much. Honestly if they weren't there then it would not detract from the resort so why Hyatt feel it's necessary to have them is beyond me.

Miinukset: Love the location it's so easy to walk to the night club area. The beach is beautiful but narrow. The rooms are spacious and the resort is lovely. The staff are very friendly and Roberto from the concierge was amazing when we had to sort our an issue with our external tour. There's heaps of activities on and its got a very family vibe.

Plussat: I love the location of this resort. It's a big resort with all the amenities of a big resort but somehow has a small resort feel.

Miinukset: There could be better lighting in the bathroom and the food is just not anything I'd ever rave about. I realize that when you stay at a large resort it's hard for them to be able to serve great food because of the large number of guests.

Plussat: Amazing staff service

Miinukset: Food.

Plussat: A small bay where we could swim without waves - a rare place on the entire coast from Cancun to Playa del Carmen. Good food, comfortable rooms and efficient and kind staff.

Miinukset: A huge and very crowded and noisy complex (restaurants, beach and pool areas, etc). Late check out is very expensive - US$50 per hour

Plussat: The location is nice

Miinukset: Staff is not as nice as other hotels’ staff The food is not good Room has bad smell I would not come back again.

Plussat: It’s got great views and the pool area is super nice. The breakfast is good, and the location of the hotel is close to the main attractions bars and other nice places of the Cancun hotel zone.

Miinukset: The restaurants despite having a lot of variety lack taste and waiters are overloaded so orders and drinks can take time. Our room wasn’t properly checked when we got there and had at least 10 flaws including tv not working, drainage smell in the bathroom, balcony door lock not working, lights out, etc. System down when checking out so problems having our deposit back. In general We felt the staffs attitude wasn’t always the best.

Plussat: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.

Miinukset: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.

Plussat: The "buffet" restaurant El Mercado was surprisingly amazing. Not like a traditional buffet - there were stations catering to all food types with "made to order" items as well. Breakfast, lunch and dinner were all great. Kids loved having the option to choose their own items! The nightly entertainment on the main staircase was also surprisingly good - both my kids (ages 6 & 4) loved it.

Miinukset: The candy store looks amazing but does not taste great (however, the kids didn't care/notice). Also, the service was *horrible*. We were lucky to get anyone's attention at the pool each day. Once we finally had someone wander by and we tipped, then we got better service. DEFINITELY tip big and right away if you want attentive waiters outside. We were disappointed you had to get your own food if you wanted to eat by the pool. The wait for the "food truck" was long so try to get there right when it opens or when the line dies down.

Plussat: beatifull

Miinukset: they charge bottles of water

Plussat: The location was close to everything

Miinukset: The walls were so thin i heard the neighbors yelling all night.

Plussat: Location

Miinukset: Smelled a little weird

Plussat: Great and clean hotel.

Miinukset: Not much

Plussat: Aamiainen oli hyvä.

Miinukset: Emme saaneet varaamaamme huonetta ensimmäiseksi yöksi ja seuraavana päivänä meni tämän takia aikaa huoneen vaihtoon. Varavuoteena oli vuodesohva joka oli sinänsä hyvä mutta siihen ei saanut lakanoita. Palvelu oli välillä välinpitämätöntä ja hidasta, ei voinut luottaa että sovitut asiat toteutuisivat.

Plussat: Very helpful staff and the property itself is beautiful.

Plussat: The staff was great! We showed up three hours before check in time and Hotel employee took the time to find open rooms for our group. Later we asked for and received an extended check out time so we could put our stuff in one of the rooms as we

Plussat: The hotel is wonderful, clean, the food is amazing Very family and friendly and quiet. Definitely going back

Plussat: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .

Plussat: Free upgrade to the most beautiful 3 bedroom suite with a great patio area overlooking the beach & pool area. STUNNING!!!!!

Plussat: They upgrade my room for an junior suite no

Miinukset: No

Plussat: Lovely pool and mini beach. Very spacious, clean and comfortable room. Super comfortable bed. Good location.

Miinukset: Our room was on the side of the hotel so our windows/ balcony mostly looked onto the car park. Very low water pressure in the shower. Breakfast was excellent but very expensive.

Plussat: The many pools and location of the resort

Miinukset: It didnt offer room service, and really didnt have a place to get activity stuff.

Plussat: Location and variety

Miinukset: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.

Plussat: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.

Miinukset: Food was okay, nothing great.

Plussat: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.

Miinukset: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.

Plussat: Location view shows food

Miinukset: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...

Plussat: Balcony with ocean view

Miinukset: the pools closed at 7:00 pm

Plussat: Great location... close to bars and shops Friendly staff

Miinukset: More entertainment at night for guests

Plussat: As expected, brilliant

Plussat: The staff!! They were outstanding!

Miinukset: How early the pools close. The temp of the pools was too warm. The lack of beer choices.

Plussat: location

Miinukset: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.

Plussat: The location . The pools and the staff was friendly.

Miinukset: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same

Plussat: The outstanding, friendly staff and the location.

Miinukset: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.

Plussat: Pool area, vast offer of taste drinks, dinners in various restaurants,wonderful vacation

Miinukset: Royal loyalty scheme which the staff tried to sell to the visitors, it was interesting idea however expensive to pay in advance for 30 years and the presentation took 150 minutes instead of promised 90 minutes

Plussat: Our room has a great ocean view and the bed was comfortable. The fish and shrimp were fresh and bar service at beach and pool was great.

Miinukset: The service in the restaurants was great, aside from one of the managers in the cafe near lobby for breakfast. His behavior with regard to dress code was not professional. I also did not like the fact that they could not accommodate an early check in and the dress codes were kind of tacky for being an all inclusive resort in a beach setting. I stood at the Hyatt Zilara and other luxury resorts and they did not apply a dress code unless it was during dinner in the premium restaurants. I think they should tone down the dress codes for breakfast and lunch! We pay good money to relax and be comfortable and should not have to worry about wearing a shirt in 85 degree weather on our way to an excursion or to the beach!

Plussat: (waiters)in Italian are very nice and their foods are excellent. Hotel Employees in buffet restaurant gave us very good service. Our maid is excellent too. We have good service around the pool, drinks and snack

Miinukset: Chinese restaurant food are cold and tasteless or poor prepared

Plussat: This was an all inclusive stay. The hotel was very clean, the staff were very professional and friendly. The restaurants all had very good food and there was a great variety to choose from.

Miinukset: Our room was directly across from the Italian restaurant and they had karaoke and rock night on the top deck 2 of the nights we were there. We could hear everything in our room as if we were there.

Plussat: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Plussat: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Miinukset: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Plussat: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Miinukset: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Plussat: Thee were a few great employees that made even a bad experience seem ok. Hotel employee from the pool, Hotel employees from the buffet, Hotel employee from the garden, Hotel employee from the front desk, and hotel employee fro El Sole Cafe.

Miinukset: I was not aware that my 4yr old could not go to any resturants other than the buffet, yet I was charged full price for her to be all-inclusive, a rip-off!! The buffet selection was TERRIBLE & some staff members were rude!

Plussat: Location

Miinukset: When I was there, I was in my apartment's balcony and one worker of the hotel just opened my door, came inside, and was walking around. I was on my underwear and just talk to him as he went out in shame. Terrible choice, look for another hotel in Cancun. I was not give any compensation for this.

Plussat: Everything is really nice and the food and drinks are really good for the price we payed.

Miinukset: The bed wasn’t that comfortable.

Plussat: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.

Miinukset: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.

Plussat: view & food

Miinukset: My time there was very very bad. I would never come back nor tell anyone