Cancún hotellit lähellä Playa Caracol

Plussat: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Miinukset: Intermitent Wifi and Cable TV, extra charges for additional person.

Plussat: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Miinukset: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Plussat: The staff, property, services, and landscape are amazing

Plussat: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Plussat: Amazing staff service

Miinukset: Food.

Plussat: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Miinukset: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Plussat: The staff was lovely and very accommodating...all of our requests were met in a timely manner. Food was great and rooms were very clean. Resort had much to offer.

Miinukset: Mixed drinks could have been better, but I’m not a big drinker so it was not a big deal.

Plussat: The quality of the beach. It was clean spacious and tranquil.

Miinukset: I asked factura thru email couples of times for weeks but have never received it.

Plussat: This hotel is a reinvented version of all inclusive where both a traditional all inclusive guest and a silent loner will find his own place and feel comfortable. The food is just amazing as well as the beach (two options of two different types of sea), the gym, activity with dolphins and overall design of the place.

Miinukset: Some of the personnel lacked formality. Loud parties were disturbing but were easy to escape. If you plan to lose the weight...it is the wrong place.

Plussat: The staff was amazing and very attentive. The front desk staff Miroslava is so pleasant and helpful. Her level of customer service was exceptional. Jennifer in Chevy's restaurant had a very pleasant attitude. Eni in concierge services made all my requests come to fruition. Eni the Bell boy is also wonderful. And I can't thank Beatriz enough. She was a joy to be around. She helped to make my daughter Kia's 30 Birthday an experience she will always remember. I can't wait to go back for a family vacation with more family next time. Im even thinking about planning our family reunion here. I absolutely loved everything about this Hyatt location

Miinukset: The only thing I didn't like is the difficulty contacting the hotel by phone. Its very difficult yo reach then from USA. The only real contact is by email

Plussat: Breakfast

Miinukset: Noise from outside the room

Plussat: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Miinukset: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Plussat: Location is steps from all the restaurants and nightlife in Cancun. Staff are season professionals waiting to assist you hand foot. The rooms are all Jr. Suites and are spacious floor plan that ever room in th ed hotel is design to unparallel ocean views.

Miinukset: I love staying at Fiesta America Coral Beach. Only they could add a Jaccuzi where the pool is would help.

Plussat: It has been a difficult time worldwide but they handled the pandemic well by keeping everything neat and tidy.

Miinukset: The toilet in our room gave some problems.

Miinukset: I canceled cuz of the corona virus and I didn't get any money back

Plussat: Amazing staff

Miinukset: Nothing really

Plussat: Great location, incredible service everywhere you turned.

Miinukset: Nothing

Plussat: Our accommodations and the staff

Miinukset: No

Plussat: While the exterior of the hotel is showing its age (peeling paint), it’s still fabulous in every way that really matters: the rooms are spacious and modern, the location cannot be beat, and the service is impeccable. You essentially have a private beach with swimmable ocean — few areas of the Yucatán offer this combination. If you can catch a deal for the Grand Club like we did, do it (we paid twenty dollars more total for five nights). The top-notch wait staff of Amado, Alex, Marcos, and Juan Jose will be at your beck and call for what’s virtually an all-inclusive experience.

Miinukset: Our toilet clogged three times, but the staff offered us a different room. It was a little embarrassing calling for a plunger each time; I asked them to leave a plunger with us so that we wouldn’t have to bother them, but they never left us the plunger. Perhaps they were short on plungers. It wasn’t a big deal: they were responsive each time and it was great that they offered a different room, so no problem really. My only disappointment was that they said they’d leave us a plunger and they didn’t.

Plussat: The staff were amazing, the facilities great, it’s a massive resort. Very close by to the main town centre. Walking distance , plenty more place to eat. Every staff member from tip to bottom Are so nice and helpful

Miinukset: Nothing at all , no faults at all

Plussat: Best location, walking distance from clubs and restaurants. Private beach is very clean with greats service. Clean and modern rooms, very spacious with beautiful view. Super friendly and motivated staff always there to support. Pool is directly next to the beach. Big fitness and spa area. The bus stop is close to the hotel to get around the Hotel Zone, very convinient and low price. One passes by every several minutes. I can recommend this to everyone travelling to Cancun, best value for your money!

Miinukset: Everything is great!

Plussat: Location and pools

Miinukset: Everything wasn't included. For a higher price but everything included would be great.

Plussat: very professional staff

Miinukset: nothing

Plussat: The Fiesta Americana was better than expected. I will just say that any negative points were quickly forgotten thanks to the wonderful staff at the Fiesta Americana Villas Cancun. They were super!!! Our girls loved the animator Jorge. This guy was a non stop fun machine. He played basketball with all the kids, gave pointers, introduced everyone , did water aerobics, bingo, karaoke and was everywhere at the same time keeping the atmosphere going! The housekeepers and restaurant staff were nice and made sure you felt like you were on vacation, nothing was too much to ask. The beds and pillows were the most comfortable of our 2 week trip. The beach in front was ok ,better to the left in front of neighboring hotel. Pool was nice. Nice family atmosphere, it is a small resort with a great Mexican vibe! No drunk people!

Miinukset: Front desk staff could use some training. They seemed lost when demanded some basic questions. Didn’t like extra « resort charges » not communicated at time of booking

Plussat: Hieno allasalue,ympäristö,hyvä sijainti.

Miinukset: Master lock sviitti,hieman kuluneisuutta,wc kaipasi hiieman uusintaa.Lattiskerroksen terassi aivsn mitätön,kuvsssa oli ihana parveke merelle.Melko hintava huone ilman aamiaista.

Plussat: beatifull

Miinukset: they charge bottles of water

Plussat: The location was close to everything

Miinukset: The walls were so thin i heard the neighbors yelling all night.

Plussat: Great location close to the best beaches, stores and restaurants. Beautiful hotel, spacious clean rooms, walk in shower, comfortable king size bed, pool area and beach well organized and clean, restaurant was excellent with great service and many choices on the menu. Secure free parking, bell boys were very helpful. Only taxis that with that agreed to a set rate to the airport were allowed on the property.

Miinukset: I can not think of anything. Everything was very good.

Plussat: I liked that you could stay after check out and that there is a shower to use before you leave for your flight. There are chairs and umbrella's to use for free. The staff is friendly! Food at the beach restaurant is okay.

Miinukset: There is no beach in front. Just rocks. You have to walk to the next hotel for the beach. The room smelled really bad when we entered. For 175 dollars per night I expected much more but we did not even had breakfast included. The rate for breakfast is expensive.

Plussat: The view from the room was amazing and the facilities were great as well. If your looking for a smaller style resort then this place is for you. Also located walking distance to many restaurants, shopping and grocery stores.

Miinukset: The service at the beach could be a little better. There were a few people complaining abvout this but otherwise the staff was very helpful and friendly.

Plussat: Beautiful but old hotel.

Miinukset: No towels on the kitchen, very dirty and sticky floor in the room, not comfortable sofa in the liven room, all the time 90% of sunbeds in birds poop. On the last day in my room smelled shoes glu. Expensive!

Plussat: Location was perfect near the center of the tourist area and a large local supermarket within a walking distance. Excellent cozy hotel with beautiful architecture, all rooms have a sea view (mostly side view). The beach is small but clean, comfortable sunbeds, beautiful sun umbrellas. The best thing for me was no waves in this part of the coast, so I could swim all the time. The nearby beaches are great too. The hotel staff is OUTSTANDING. Everyone - from maids to reception to beach and restaurant staff, they go out of their way to accommodate all requests, are extremely polite and friendly. My special thanks to Miguel (Head of Food and Beverage) and his team in la Palapa restaurant, I went there for dinner almost every day and the food and service were excellent. The stay exceeded my expectations. I am definitely coming back and highly recommend the hotel.

Miinukset: The only thing that should be fixed in my view is painting doors and closet in the rooms. The hotel is not so new, however the floor and bathroom tiles look fine, beds are very good, furniture is fine, but the bathroom and closet doors look appalling with dirt and peeling paint (I stayed in 2 rooms - the same), spoiling the whole impression of the room. If not replaced, they should be repainted.

Plussat: Great location. Friendly and helpful staff. Got us checked into our room hours before official check in time .

Plussat: Able to walk alone

Miinukset: Breakfast was expensive

Plussat: Amazing staff, even more amazing location, the beach is stunning! We got an upgrade of our room, since it was my dads 60th birthday. Everything was beyond amazing, every time we needed something, the staff was happy to provide it. I would recommend this hotel to everyone!

Miinukset: Nothing. Although, if you want to take any trips, I suggest you don't take them with the travel agency at the hotel, as it is 2x more expensive. Right in front of the hotel there are many good agencies that provide trips, and are trust worthy.

Plussat: Location and variety

Miinukset: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.

Plussat: As expected, brilliant

Plussat: location

Miinukset: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.

Plussat: Pools, party, evening entertainment show, Close to lots of nice beaches. The beaches are kept clean ever morning. The staffs at the restaurant and bar does amazing job. The receptionist was amazing.

Miinukset: There was a receptionist, he was a jerk from the start. He was the only one annoying. Rest of them were amazing. The room we got there was a door attached to the next room we could hear everything and it was constant disturbance

Plussat: Beaches and service

Miinukset: Every restaurant EXCEPT for the Japanese restaurant we sub par at best.

Plussat: The location of the hotel was walking distance to a variety of shops/restaurants, and the strip. I loved that it was right on the beach.

Miinukset: When we first got to the hotel our original room wasn't ready so they put us in a room with the "best view", this room was not clean whatsoever. The next day we checked out to get the room we originally booked & had to wait awhile so it was inconvenient.

Plussat: The staff was incredible! Food was excellent

Miinukset: The sales pitch

Plussat: That it was by the beach I guess.

Miinukset: The light in my room didn't turn on. The toilet didn't flush properly and I could only use the shower couldn't fill up the bath.

Plussat: I loved the bed. It was very comfortable. I loved the room service breakfast on our anniversary! It was delicious! I loved the good manners of the staff. I enjoyed the cocktails, the sushi, and the lobster bisque.

Miinukset: I didn't like waiting in a lobby almost without air-conditioning for 3:00 to come for my room to be ready, after having traveled all night to get there. We came early in the morning, tired, hot and with feet swollen from the airplane. We lost our first day because by the time we went to our room (after 3:00), we showered and fell asleep. I didn't like the mildew odor that our room had. I didn't like that I got sick and was sick for a whole week, that ruined the rest of our vacation after we left there. The doctor at the hospital told me that I should have been brushing my teeth with bottled water. Now, why couldn't we get that information from the hotel?? I didn't like the rice that room service brought the day I got sick when I was only able to eat certain foods. I told them to overcook it so that it was very soft, and they did the opposite. I didn't like the room service breakfast on our last day. It was cold and didn't even compare to that delicious breakfast they brought us on our anniversary. And although I was looking so forward to eating at the Mexican Restaurant, I didn't like it.

Plussat: Food is upper tier for traditional All-Inclusive Facilities are clean The staff are friendly

Miinukset: Smokers outside are on the way in and out of the lobby with the smoke drifting inside Noisy AC and the walls are thin (you will hear your neighbours Inconsistent service and really slow in the restaurants The beach is very plain and there is nothing to see for snorkelling

Plussat: The resort is beautiful! We had never been to Cancun, the vacation exceeded our expectations. The staff made this our best vacation ever taken. They were very friendly, helpful, and would go out of their way to make sure you were happy with your stay. We have an extra shout out to Sandy who took care of us at the beach, which is where we spent most of our time. She was always on top of things, and her friendliness was awesome!! We hope she is there when we return, she by far was our favorite staff member.

Miinukset: Some of the food was a little let down.

Plussat: Everything from location, staff the food..

Plussat: The staff at all the restaurants were excellent. The room was very clean as well as the bathroom. The bar staff, as well as the pool staff, were wonderful.

Miinukset: The smoking area was right across from the restaurant which was crazy. When trying to enjoy a wonderful meal to have smoke blowing in the area is unacceptable. The hot tub or spa was way too small.

Plussat: Staff were friendly and obviously hard working. The bed and pillows were very soft and comfortable. The coffee bar and Asian restaurant were great. Never really had to wait in a long line for anything.

Miinukset: Food was bland. Limited beach space. No nightlife whatsoever. The resort was like a ghost town after 9pm. Almost too kid friendly, they were everywhere. In lines at bars, the music played by the pool was kid oriented (baby shark everyday at noon). The things you could do that weren’t all inclusive were outrageously priced (25 minute massage was $125). I would definitely recommend if you want an overpriced family vacation but if you’re kid free and looking for fun, this place is not for you.

Plussat: The food was great!

Miinukset: The beach was small and cramped.