Cancún hotellit lähellä Centro de Convenciones de Cancún

Plussat: love the location, walk to the beach.

Miinukset: the rooms have so thin walls.

Miinukset: Every thing

Plussat: The staffs are terribly rude，they are not there helping you to resolve problems, they are ruining your holidays, totally unacceptable, I'll never book this hotel again, Never!!!

Plussat: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Miinukset: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Plussat: people there are very nice and friendly and helpful

Plussat: The staff was super helpful and the service was great

Miinukset: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Plussat: I like the location . I like the stuff Carlos, ismael (buffet) sarai (cappuccino ) People from the SPA are really good Front desk almost reallygood, they need people Gread at front Food is excellent Location is excellent Stuff -excellent

Miinukset: Need one more stair from the beach on the other side and one restroom

Plussat: The best thing is the Beach front area and the views in the room

Miinukset: The food, no real room service, room was dirty,no bottled water or things stocked. Felt like we had to tip all the time. couldn't get breakfast room service or coffee up to the room. breakfast buffet ends at 1030a, too early. crap drinks by the pool

Plussat: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Miinukset: No

Plussat: We love the restaurant, the room, the services...Everything

Miinukset: The day I have to leave

Plussat: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Miinukset: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Plussat: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Miinukset: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Plussat: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Miinukset: Absolutely nothing, would go back again, in a heartbeat!!!

Plussat: Literally quite everything!

Miinukset: Nope!

Plussat: everything is perfect

Miinukset: none

Plussat: Everyone was very welcomeing

Plussat: evrything! the best hotel ever.

Miinukset: nothing

Plussat: Every thing!! Amazing Hotel!!! Great rooms. We were upgrade to a very big and with 2 sides of view to the Oacean! The French Restaurant was the best. In the Thai restaurant choose the Bar menu. Much better and full of fun. The staff great. The view from everywhere in a sunny weather is Heavennnnn

Miinukset: Amazing Hotel!!! Nothing!

Plussat: Very nice staff. Variety of things to do. The french Restaurant

Miinukset: The food in the grill Restaurant was bad. Not enough racks in the bathroom

Plussat: Location, restaurants, customer service, and amenities far exceeded my expectations.

Miinukset: N/A

Plussat: Excellent place to relax and to have fun! Food and service were amazing, specially in the French restaurant.

Plussat: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.

Miinukset: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.

Plussat: The service was spectacular, the rooms were beautiful, great location, loved this hotel. One of the best that I've stayed in!

Plussat: 1st class all inclusive paradise- great facilities and pools Nice private beach, adjacent to the lighthouse, great coffeehouse

Miinukset: Asian restaurant, no option for coffee and tea in the room

Plussat: Great location, beautiful clean private beach.

Plussat: Location was great!

Miinukset: Value for money... The hotel is a bit too expensive for the room quality.

Plussat: Fantastic beach Spacious room Good shower

Miinukset: Food and beverage very very expensive Did not replenish in room water, tea and coffee Limited English tv channels Room make-up was done late afternoon

Plussat: In my view best location in zona hotel. Beach is a dream and still in walking distance to other places Staff really helpful and friendly. Rooms spot on clean. For us this was the best hotel in our holidays

Miinukset: Nothing

Plussat: Nice

Plussat: The hotel is situated on the old area of Cancun. Staff very polite, great ambience, very well maintained. Very good comfort in room with great sleep quality. Very good beds. Breakfast also very good in a very comfortable restaurant. The hotel have also a very good beach, with big sand area.

Plussat: Convenience, cleanliness

Miinukset: Air condition was noisy

Plussat: Staff is friendly, hotel is modern, food was much better than we expected.

Miinukset: Prices were higher than expected. Similar to Florida prices.

Plussat: Took over an hour to do our check in. Facilities are not the greatest. Beach is beautiful though and location is top notch.

Plussat: The room was charged and I was never able to check in had to look for another last minute hotel

Plussat: Staff at the beach was very friendly, efficient and fast in service.

Plussat: The hotel and grounds are beautiful, both the beach and pool areas are spotless. All of the staff are extremely helpful and pleasant.

Miinukset: Road noise from hotel room with ‘Lagoon View’

Plussat: (waiters)in Italian are very nice and their foods are excellent. Hotel Employees in buffet restaurant gave us very good service. Our maid is excellent too. We have good service around the pool, drinks and snack

Miinukset: Chinese restaurant food are cold and tasteless or poor prepared

Miinukset: Food wasn’t good enough

Plussat: Location is good, beach is cleaned every morning

Miinukset: Food and entertainment. The rooms need renovation

Plussat: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!

Plussat: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.

Miinukset: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.

Plussat: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.

Miinukset: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.

Plussat: It was not precisely for me but my mom and bro, they both were completely happy about the hotel, the facilities and the service provided by the personnel

Miinukset: There was not something on the Hotel's side but ours. We missed the checkout and had to paid a bit more, fortunately they understood the situation and gave us a discount for that too.

Plussat: This resort is an exceptionally clean and very friendly resort! Beach is perfect and very big! Plenty of things to do for the family or for couples!

Miinukset: Timeshare people!!!

Plussat: Place

Miinukset: Front disk need to be more helpful...

Plussat: nice entertaining staff beautiful beach :) nice pool

Plussat: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.

Miinukset: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.

Plussat: view & food

Miinukset: My time there was very very bad. I would never come back nor tell anyone

Plussat: I was a guest for 10 days, the structure reflected what I expected, all the staff was always very willing to solve all my requests, Maclovio always very helpful and attentive in beach service and Liliana at breakfast as attentive and impeccable in service

Plussat: such a nice stay in a dream resort. the suites are absolutely wonderful, clean, room service amazing! the entertainment staff members are also amazing, loved their activities and had so much fun with them. Would totally go back.

Plussat: I love the coffee shop !!!! The first thing I would do in the morning is get my fresh espresso and croissant from the coffee shop! Breakfast was good enough, the restaurant a la carte we're amazing. Filiberto from the Italian restaurant served us on our first visit to Panama Jack and we had the pleasure to see him again this second visit ! Jesus from the reception recognized us and gave us a very warm welcome!

Miinukset: There is no outside lounging area. It would be nice to have a drink and sit outside at night. At night, people would be very loud in the hallways of the rooms. It was very very humid in my room although the AC was on, it felt like the linens were humid and so made it hard for me to sleep well at night. The entertainment is not the greatest which is quite disappointing.

Plussat: Ruoka oli todella hyvää.

Miinukset: I paid for star 4.5 but in fact it is 4

Plussat: The staff where amazing particularly lady, David and kiko

Plussat: There were activities everyday and the staff were very friendly and helpful

Miinukset: The rooms could do with some upgrading. The AC unit was very loud.

Plussat: Lots of great experiences. The restaurants are fine and the bars was great! The hotel is beach front,you can enjoy of lots sea experiences and order them by the beach. The room service was Excellent. The hotel is 10 min walk from COCOBONGO party,and you can but tickets in the lobby of the hotel the agency is helpful and the best. The staff was great and helpful. The room was HUGE and we had a lot of space.

Miinukset: The hotel was Everything is included. But the pool table was in private area for platinum member only. I don't like the small print thing,and I think the hotel page should have listed everything(booking com)

Plussat: Everything!! Food was excellent, drinks mixed for you whatever you want and with real-brand-liquor and personnel was very service-minded and friendly! Excellent organization, beautiful beach and excellent stay!

Miinukset: Guests reserving the sunbeds and showing up at noon or not at all. Should be stopped.

Plussat: Staff was friendly and efficient. Plenty of choice at the buffet with different theme nights every night.

Miinukset: Drinks were a bit weak at times.

Plussat: The location!!!

Miinukset: My room didn't look like the picture online,and the food wasn't food also it wasn't a ocean view like I paid for, the room haves a funny odor.... they are very rude here my kids got stuck in a elevator this was the worst trip I have ever been on

Miinukset: The room I was in had a roof leak.

Plussat: The food, the facilities, the comfort, the staff.

Miinukset: Nothing.

Plussat: All Inclusive

Miinukset: too cold water in the bahtroom

Plussat: Nice place, beach and pool. Good variety of food and restaurants. Clean and snug. Totally recommend.

Miinukset: Could be better variety of international drinks.

Plussat: Great buffet selection

Miinukset: Constantly pushing timeshare

Plussat: Serviço all incluse, incluindo bebidas

Plussat: Great beach, great staff. The food is very good.

Miinukset: Drinks inluded in the All Inclusive Plan are not so good. If you want a good bottle of wine you have to pay it extra.