Cancún hotellit lähellä Ayuntamiento de Benito Juarez

Plussat: It was close to downtown Cancun.

Miinukset: We were tired when we arrived, and the room they assigned us had not been cleaned. Second room we were given the bathroom door handle didn't work, and the toilet handle broke. We were exhausted so we settled by manually lifting lever to flush toilet.

Plussat: This hotel is near the downtown area of Cancun which is very different from the hotel zone. It's in a residential area so it's a little odd to begin with but once you get past that the hotel location, the hotel entrance and facilities are nice. They have a secured parking lot behind the hotel which is a little hard to find at first but I like that they have security 24 hours a day. The hotel room is very clean and a big part of that is all the marble they have in the hotel.

Miinukset: The fixtures such as sink faucet, bathtub faucet and some other wall pieces in the bathroom are rusty. The bathtub faucet was so rusty on the inside it was difficult to work properly. The maids do a good job cleaning so it doesn't look like it needs replacing. The shower curtains smelled of mildew which didn't surprise me

Plussat: We were grateful for its proximity to the bus station, wifi and breakfast. No curfew was helpful as we reached Cancun very late.

Miinukset: Our large party booked 3 rooms. We arrived at midnight to find only two rooms. They said they'd look into reimbursing us in the morning, as we had paid for three rooms. Despite the contract agreement, Kukulcan Hostel & Friends would not reimburse. They thought it was fine to give us fewer rooms than we had reserved.

Plussat: The staff was nice

Miinukset: Distance from hotel zone. It was on a 15 minute drive from ocean

Plussat: Can’t speak for all rooms of course but room 508 could certainly need a makeover. Balcony door didn’t close properly, lighting wasn’t sufficient and the bathroom looked somewhat dated. However, the hotel as such is nice, great pool area, good coffee shop, nice staff. It’s not directly in the centre but walkable

Miinukset: The hotel offers free shuttle service to two partner hotels at the beach. They charge you 600 pesos for a day pass for these all in resorts but that’s not worth it. (Plus it’s a ridiculously bureaucratic procedure to get there and in) The beach was great, but the food was lousy and the service poor. Had the feeling they intentionally slow down the service to serve less. In any case, better option is to go to a public beach in my opinion

Plussat: Staff were super friendly . Especially Carla . Loved her :) Food was great . Thanks to the kitchen staff !! See you Guys soon !!

Miinukset: Check out was disappointing and my toilet leaked the entire stay.

Plussat: Good wifi and nice room!

Miinukset: During the day was loud renovation in building.Only one elevator,need wait a lot.

Plussat: Pool area was very nice. Close bus bus connections.

Miinukset: Long way from beach. Room a little musty smelling. Club a little loud right below us.

Plussat: Installations are nice and the pool area is comfortable for a chill afternoon. How ever music was loud if you consider that most people are there soaking up the sun

Miinukset: Staff in reception should be a little nicer check in took long.

Plussat: The hotel is located in downtown - close to everything.

Miinukset: My girlfriend was sick. I called room service for breakfast. (Breakfast was not included and I was paying for it) They told me that they are busy and we must come downstairs. I went downstairs in the their restaurant. They told me that I can not take food to the room. My girlfriend must come downstairs to eat. I explained but they told me that this is their "hotel policy" and they can not do anything. I walked to a nearby restaurant and got the food. I travel all over the world on a regular basis and never heard such policy in a any hotel!

Plussat: The pool was nice and the gym

Miinukset: The breakfast awful!!!! Only the orange juice was good

Plussat: Location is 20 mins drive to cancun airport and very close to downtown. Room is clean. Internet speed is decent. Close to ADO bus station and collectivos. Good buffet breakfast although not free but decent price. Checkout time is until 1PM.

Miinukset: No exhaust fan or window for restroom. Expensive to take cabs from here, I guess they have a tie-up with some cabs. Best to walk a block down and take cheaper taxi.

Plussat: The bar and lobby area were very nice. The food was pretty good, and it seemed to be in the heart of the city. It was a decent place to stay to unwind after our stay at a resort.

Miinukset: The bathroom was kind of shoddy, and the toilet didn't work especially well. It was on a busy street, and right across the street from a very very loud night club. It was hard to get very much sleep with the music blaring all night long.

Plussat: Bedrooms nice size, clean spotless and excellent service

Plussat: the rrom was nice

Miinukset: the gym is not good

Miinukset: No elevators ....it's about three levels but the staff were very helpful and carry the heavy luggage

Plussat: Generally clean Staff, with the exception of one front desk clerk, were very nice. Onsite restaurant, but I did not try it. Water bottle daily Hot water worked. A/c was cold Location in town. Grocery store next door

Miinukset: Wifi is even worse than many reviews state. Phone reception is terrible also, so can't rely on it either. Chain lock on door was gone, only a cheap push button door knob lock, easily bypassed. Design is noisy due to central 'plaza' which amplifies noise, people walking, wind, etc. Bus stop AT the front door. Bus noise all day and night. Plaza is a walkway from front to back street parking lot, noise front and rear. Foot traffic noise amplified due to design. Beds are so hard I thought I was sleeping on box spring. I typically like a firm mattress but this was brutal. Deposit for the TV and a/c controls Price, even with discount, is not worth the stay when better options exist. This could easily be a value option if they corrected known issues like commercial wifi, sound curtains on walkway, attention to door locks, better trained staff.