Cancún hotellit Ciudad - Downtown District

Plussat: They are close to the center area of the city. Conveniently accessible. Great staff and attention. Ample room and nice facilities. The breakfast buffet was great.

Plussat: Very friendly and accommodating staff with excellent amenities.

Miinukset: Quite far from the beach and city centre. Closest bus stop is about a 1.2km walk to the shopping centre. Otherwise you need to travel by taxi.

Plussat: Front desk staff were very courteous and helpful.

Plussat: Comfortable beds Spa massages and facial were amazing!

Miinukset: Don’t generally like big American style hotel groups so just personal.

Plussat: The staffs were great. They are very kind.

Miinukset: Breakfast was not satisfied.

Plussat: The hotel is nice

Miinukset: The staff was rude, they promise us a special New Year’s Eve dinner and it wasn’t true

Plussat: The gym is big and has amazing view, swimming pool is big enough too with nice view. Parking is free and plenty of space. Room is big, everything is great and staff if very attentive

Miinukset: Make sure you double-check your free breakfast (if included) when check-in, cos they asked me to pay and had to get refund after talking to receptionist and showing the booking confirmation.

Miinukset: Convenient place to my needs and staff are very helpful

Miinukset: Restaurant was always cold

Plussat: I was really impressive by kind staff. I could take a taxi easily. The room was very quiet.

Miinukset: nothing.

Plussat: OMG The bed & pillows SO COMFY....I wanted to take home with me

Miinukset: The hotel met all my expectations

Plussat: Great place for a quick trip, business or leisure. Ample facilities, great food and excellent service.

Plussat: It has parking ..well secure

Plussat: Friendly staff, great rooms and a good restaurant. Poolside area very pleasant apart from the odd mosquito

Miinukset: Not much! An ATM would be handy but the supermarket with one in it is a 5-7m walk away

Plussat: The rooms are comfortable and very clean. I enjoyed the pool area as it is very relaxing with great drink selections at the bar. The water does not appear to be heated but due to the heat level it is not too cold to hop right in. The food was very delicious compared to other parts in Cancun near the hotel zone. I would recommend this hotel and would also return. Overall staff members were very friendly, within the restaurant there was an older gentleman by the name of Luis. He was friendly and helpful from the first day. Such great customer service and just an overall nice gentleman.

Miinukset: The only time I was displeased was during a time I stood in line waiting for service. Another guest who walked up after me cutting the line was assisted before I was. The incident was at the front desk, I waited for about 5 mins to be assisted as the staff was checking a male into his room. As soon as it was my turn the lady greets me and I begin to step forward. As I am stepping forward a lady appears from around the corner acts as if she doesn’t see me and begins to ask about her room key. Instead of the hotel clerk asking her to wait she assisted her. The staff never apologized, it was just as if it was okay and just disregarded me at that point. In my opinion that was not a good customer service call, the staff should be mindful of that action. When people stand in line for a service there is a reason, everyone should be assisted according to the order in which they stand and properly acknowledged. Thankfully someone else cane from that back and had greeted me after a few minutes otherwise I would have stood there longer as the other guest was still rambling on about her issue.

Plussat: The Staff & Cleanliness

Miinukset: Nope.

Plussat: Location

Plussat: The rooms are not the same as on the pictures. There is mold

Miinukset: Rooms are small and there is mold

Plussat: Good place to stay before leaving the country. Good breakfast.

Miinukset: Nothing , only stayed 1 night

Plussat: The pool and the breakfast

Miinukset: Some of the staff is not always smiling Some of the staff is very smiling

Plussat: Very friendly and good English-speaking staff. Who did everything to make us feel as good as possible. And went looking with us to find a room that was as quiet as possible for us. The hotel looks clean and tidy, with spacious rooms and a nice swimming pool. The current buffet breakfast is good and very extensive

Plussat: The kids loved the pool. We also enjoyed the big variety at the breakfast buffet.

Miinukset: The room smelled damp and musty and it was dark. It was also too cold - the AC was very old. We also didn't like the location. There is really nothing around. We only stayed the last night before our flight. Would not stay there again though.

Plussat: Buffetaamupala oli runsas ja hotellin uima-allas kiva. Huoneet siistit ja henkilökunta auttavaista. Syötiin hotellissa kerran myös illalla erinomaiset ja kohtuuhintaiset pihvit. Erinomainen perushotelli, mikäli haluaa majoittua keskustassa.

Miinukset: Hissi jäi kerran jumiin, mutta korjattiin nopeasti. Pankkiautomaatti olisi ollut hyvä.

Plussat: Clean room and good restaurant.

Miinukset: Staff unhelpful- location dangerous.

Plussat: Very good size and comfortable room, very courteous and efficient staff, car park was easy to get to. We were just passing by and it was perfect for our purposes.

Plussat: Clean ang spacious room.

Miinukset: Service during breakfast is quite slow

Plussat: Vuode oli erinomainen.

Miinukset: The bed would be softer.

Plussat: I was so impressed with the quality of bed! I never had a mattress so comfortable and room service too!

Plussat: Nice breAkfast, pretty pool

Plussat: Beds comfortable- nice place located downtown

Miinukset: So much noise from people moving furniture all night. Was woken up many times.

Plussat: Friendly people, always willing to help.

Plussat: Great big room, good bathroom/shower, quick check-in and check-out

Miinukset: We were lucky to get a carpark; spaces seem limited

Plussat: The check in process was amazing They took their time making sure I knew what I was getting in to and made sure I was okay with what they offered

Miinukset: No complaints

Plussat: Price, location

Miinukset: Poor breakfast, basic

Plussat: Good for price and staying 1 night passing through Cancun to other destinations in Mexico.

Miinukset: Not much in the breakfast option included in the booking. Extras like yogurt need to be paid for additionally. The gym is very, very small and was like a hot box!

Miinukset: I wish parking was available, that's all that was missing for us.

Plussat: The hotel was clean and comfortable and in a great location as it is at the entrance to the shopping mall.

Miinukset: The corridors have floor tiles, which means you can hear everybody walking around.

Plussat: We had booked another appartment in the shopping mall which they had canceled upon arrival, I stranded with family of 6 and 3 small kids at 8 pm in cancun after 12 hours in the car. Fiesta inn accommodated us and helped us out, they were actrually pretty full but moved some thing around to get us 2 side by side rooms. We loved the service. ! great job

Plussat: Location it's good and room it's ok

Miinukset: It was good overall but for the price you can stay somewhere better the pool is small

Plussat: I frequently stay at this hotel for business. This time around was given one of the newly renovated rooms; big, spacious with a great bay view. Was there on a Wednesday and that is special Taco day. Delicious!

Miinukset: Nothing loved my experience.

Miinukset: Difficult to access

Miinukset: The air is so bad in the room

Miinukset: No vending machines, ice machines or mini fridge. Had to go downstairs everytime and ask from bartender. Ridiculous. Therefore we did not bother with it and purchased what we wanted in the mall. Hotel misses out byy being penny wise and pound foolish

Plussat: Hotel is located at the mall which has a great food hall. There are also plenty of well known foods brands as well.

Miinukset: Some distance from the airport and no shuttle available and taxis are very expensive.

Miinukset: On the recepion when i check-in there dident told me about the swimmingpool or where the breakfast was and at what times.

Plussat: Hyvä sijainti, ystävällinen ja avulias henkilökunta, mahtava aamiainen.

Miinukset: Check in Process is very nice but much to slow

Plussat: The location is great. The value is very good. Staff friendliness is awesome. Thanks to Abigali, Eli, Antony, Nash & Nazario. With all interacted at some point and they were very knoledgeable and supportive

Miinukset: Nothing

Plussat: Mukava allasalue ja hyvä aamupala.

Miinukset: Likaiset lakanat ja homeelta haiseva huone.

Plussat: The warm staffs, not one, but all of them!

Miinukset: Nothing.. even the door guy was super helpful..

Plussat: The staff was really helpful, the room service excellent.

Miinukset: The bedsheets and the bathroom were not properly clean.

Plussat: Yes and yes we really enjoyed ourselves. We brought our friends along with us. They really loved it. They said they will be back.

Miinukset: Everything was really nice.

Plussat: Excellent warm service. Especially from Ms. Brenda, and. Ms.Iris during the breakfast. My late check in (Ms. Yosi) and late check out (Ms. Abigail) was accommodated so well. Smiles all round and communication was so good. Ms. Elizabeth (Eli) made the check out process so swiftly too. The room felt like a 5.5 star place, with awesome great coffee everywhere. Even the room smells good. Super satisfied!!

Plussat: The room is remodeled and clean. The breakfast was great. Very friendly and accommodating staff

Plussat: The breakfast is good, the staffs are nice.

Miinukset: The AC in room is the oldest one, the furnish id old, some equipments looks good, but the room tempature is always hot,

Plussat: Mukava henkilökunta, aamupalalla paljon vaihtoehtoja mistä valita. Sijainti ok jos ei halua olla rannan läheisyydessä. Kävelymatkan päästä löytyy paljon ravintoloita, kahviloita, baareja ja kauppoja.

Miinukset: Sisäänkirjautuminen vei suhteellisen kauan aikaa. Kaikki äänet kuului käytävältä huoneeseen. Kylpyhuone/wc vaatisi remontointia, suihkussa käynnin jälkeen lattia lähes tulvi vettä.

Plussat: Located right on highway 307. Walking distance to good restaurants and stores. Terrific pool area.

Miinukset: It not near the beach.

Plussat: Nothing. It was the worst start to my holiday.

Miinukset: Over 2 hours to check in. Long waits for restaurant, couldn’t get water easily. Tv didn’t work, called reception 5 times no one would come fix it. Room service over 2 hour wait. Check out wasn’t easy through machines had to again line up for ages to check out. Honestly I would never go back.

Plussat: Staff was very nice

Miinukset: Overall too many little things left us disappointed. The First morning our water went out, electrical tape was holding our key access together, our window would shift and make noise (we had to place a towel in between the glass so it wouldn’t keep us up), the shower set up made for water to get everywhere, our cable would go in and out eventually the English channels going completely out, and lastly the water goes from hot to cold while showering. I understand it is a budget hotel but there should still be a standard.

Plussat: Nice pool.

Miinukset: Location isn’t the best. Food is terrible. Staff tried to over charge us upon arrival.

Plussat: Great staff and services.

Miinukset: Location is quiet far from the clubs.

Plussat: We were upgraded for free,

Miinukset: they don't have free wifi u have to pay. That's terrible since we're travelling for business

Plussat: We liked that it was close to many restaurants and markets you can actually walk there and it’s on a safe area,we loved the pool area is gorgeous and the prices for the drinks are affordable, breakfast it was actually great but foremost the staff is great they make sure your stay is comfortable.

Miinukset: The only thing we didn’t like was the Wi-Fi it didn’t work at all for us.

Plussat: Pool

Miinukset: Location

Plussat: Property does what it says on the tin - will provide a good clean room. Not in the best location if you want to go to the beach, but good if you are doing the Chichen Itza tour

Miinukset: Both nights I stayed here it was very noisy outside my room - and both nights it was staff members shouting and laughing. They were on the radios and very loud whilst attending the ice machine. It was only about 10pm but I had travelled long with the time difference and needed sleep

Plussat: Nothing

Miinukset: The roads are very dirty and is not a 4 star hotel is a 2 star and the breakfast is very poor

Plussat: The breakfast was really good and also had a lot compared to other Mexican Hotels I have been. The pool area is quite nice. The are is for sure not on the beach, but is perfect for ADO Bus which we took.

Miinukset: It's extremely loud!!! As I first entered the room I thought the window is open, cause the traffic was insane loud (and there is a big street in front of the hotel), but the windows had been closed. The noise was just terrible. The "quick" checkin with an employee of the hotel at a "machine" took so much longer than a normal checkin via a person - I really don't understand this ridiculous procedure!

Plussat: Good rate and clean hotel for quick stays

Miinukset: The pool area and bar had very little service in the middle of the afternoon.

Plussat: Pool area

Miinukset: Play security guards they watch you like a thief. Have you have a rental car you have to get permission to leave the property it's like you're in prison. Rooms were very dirty dirty mirrors dirty . 4 star lol is 2 star.. poor breakfast. Over priced hotel