Cancún hotellit lähellä Mercado 28

Plussat: Conveniently located to go to the mall

Plussat: attached to large mall

Miinukset: the cabs in cancun rip you off need uber

Plussat: I really like the location as it is located strategically next to the biggest mall with lots of restaurants and just outside of the hotel zone. It makes moving around Cancun very convenient. The views are so relaxing and beautiful.

Miinukset: nothing

Plussat: Everything was perfect!

Plussat: Everything else!

Miinukset: The entrance is a bit tricky when it's the first time you're entering the property.

Plussat: Really easy to get around. Real close to plaza Americas so that was convenient

Miinukset: n/a

Plussat: View Comfort Pool Bed Spacious Great value for money

Miinukset: Breakfast quality is not top notch A bit hard to find the entrance the first time

Plussat: Comfortable Rooms and nice Pool. Staff was very friendly. Shopping Mall is directly beside. Bus Terminal is 2-3km away.

Plussat: How much was included in the room: Dishes, etc. Closeness to the shopping mall and restaurants

Miinukset: The cleanliness-Towels and linen were not so fresh

Plussat: It was awesome.

Miinukset: Honestly, I had no complaints.

Plussat: Spacious apartment

Miinukset: No dryer

Plussat: We loved the 2 beds-2 baths condo. Very luxurious and has everything needed for a family. TV with cable in every room. Fully furnished kitchen. Washer and dryer. Great views and wonderful swim pool and balcony. Free wifi. Very safe and secure. Maid service everyday.

Plussat: I am a Travel Agency Owner and was visiting another Resort for the following 3 days. I only needed 1 night and found the Grand City Hotel in my Portal. It was a GRAND experience and would recommend it to any of my clients that want something local, economical and clean.

Miinukset: I didn't get a 'chance' to try the restaurant but was informed by other guests that it wasn't so well. Additionally, although an extremely small Hotel, there is no elevator. I had assistance checking into my room, but not checking out. Therefore, I had to carry my luggage down a flight of stairs.

Plussat: location, rooms

Plussat: Hotelli oli siisti. Edustava ulkoapäin ja aamiaistila uima-altaan vieressä viihtyisä. Henkilökunta oli palvelualtis ja miellyttävä. Hotellin lähellä paljon kauppoja ja ruokapaikkoja.

Miinukset: Toinen sänky narisi. Yöllä alkoi kova meteli ulkoa läheisestä baarista. Onneksi musiikki ei soinut sentään tuntikausia.

Plussat: the breakfast was really good. it was right next to a budget rent a car and we were able to rent a car with a discount for staying at the hotel. the staff was really nice and our room was cleaned every single day. they even set up a crib for our baby. big rooms comfortable beds and really close to everything we had a walmart walking distance, a plaza where there was a burger king and many restaurants open till late. in the corner of the street there was a convinience store OXXO open 24/7 and the bus stop to go to the hotel zone and beaches. great place great price super friendly people! i will be back. thank you florcita for the breakfast.

Plussat: It was very closed off from the road and felt very safe. Personnel is very friendly.

Miinukset: Location is near alot of shops and restaurants but far away from downtown and the hotel zone

Plussat: Friendly staff, clean rooms, nice courtyard, walking to Walmart, 666 bar on same block.

Miinukset: Had to be in your room for a/c to work,.(no cooling room for your return), small refrigerate didn't cool well. That's all, no bad deal. Beds are firm but I like that.

Plussat: Receptionists were helpful and friendly.

Miinukset: If we had information about the tours on hand at the hotel that would have been helpful. Needed Engish speaking ability to all receptionists.

Plussat: Nice hotel with a very pleasant atmosphere. Spacous room with comfortable beds, nice bathroom. The hotel and the room was clean, staff was helpful. Although breakfast was not included in our price, the hotel provided a good selection of typical local food to chose from (to be paid).

Miinukset: Our room's window was facing to a firewall. But as we spent very limited time in the room during the day, it was not annoying. Nothing else to mention.

Plussat: Spacious, small clean pool. New and nice decore. They arranged ground floor as mom is in wheelchair. Easy ground level free parking.

Miinukset: Terrible check in. Dispute my confirmed reservation that I provided the check in staff made us wait. Not sure if he found the reservation. Terrible to have rock and roll till just after4:00AM!!!!!

Plussat: Place was clean and staff helpful. We only used as a place to sleep while in transit to Cuba. There is supermarket and Service station very close. And also a restaurant on corner which unfortunately was closed on Monday so we did not go. I can’t comment on location as we did not go out. However do your own research.

Miinukset: Nothing. All was good.

Plussat: I stayed one night, the staff were helpful and friendly, location was good to walk around, the room is big and comfortable

Miinukset: The breakfast was really bad sorry

Plussat: Great location, super comfortable and clean!

Miinukset: Slow internet in the rooms.

Plussat: I really liked that the staff was so kind!

Plussat: 5-10 min walk from ADO bus station, some nearby restaurants. Towels by the pool, good aircon and wifi. Breakfast ok. Shuttle to beach.

Plussat: Everything. Breakfast included in price...great. Not far from activities. English speaking staff a big plus

Plussat: Check in staff were friendly & efficient. Very close to ADOS bus station.

Miinukset: The room smelt very damp. The bedding was poor quality; it was rough & felt dirty. The room was really worn and this made it feel unclean though I think the cleaners did a pretty good job.

Plussat: Location very near the bus station. The room was big, comfortable bed, nice shower. Breakfast buffet was quite good.

Miinukset: The check in process was too long. I arrived at 3 am and had to leave for the airport at 8 am and we had to stand at the reception for a 45-minute check in. I did not get a receipt of my payment, I requested it by email and received a cancellation of my booking instead...

Plussat: It's few minutes walking from bus station from where bus leaves to airport, pool side is cute, breakfast is buffet with eggs and waffles cooked for you

Plussat: The room is nice. hotel looks good & well maintained.

Miinukset: Breakfast is poor, location not great

Miinukset: I was not able to prove my reservations to the manager so we had to pay twice. The manager said that my phone showing the payment with reservation numbers meant nothing to him. The Police were called as I was loud and upset, then I was hand cuffed.

Plussat: The staff were really helpful and the breakfast was very good with made to order omelettes.

Miinukset: The free shuttle bus to the beach only goes at 10 am or 11 am and only returns at 4:30 pm.

Plussat: Very helpful staff and excellent breakfast

Miinukset: The WiFi was not great

Plussat: Location is awesome as it’s located downtown Cancun walking distance to so many things like the mercado 28 and Ave Tulum which is one of the important streets. It’s relatively safe too. The breakfast was pretty good and tasty as well serving traditional Mexican which was a difference to the norm. Overall, my experience was great and will book again if visiting Cancun.

Miinukset: The pillows were too flat hence found it hard to sleep on them.

Plussat: the rrom was nice

Miinukset: the gym is not good

Plussat: The hotel did grant me an late checkout and gave me an extra hour.

Miinukset: Limited places to sit down to relax / wait. I had the afternoon to wait after check out and decided to wait in the attached cafe.

Plussat: Lovely breakfast and the huge bed!!

Plussat: Very clean, breakfast variety was amazing! Plenty of restaurants around the property. Staff very nice and accommodating.

Miinukset: This hotel has really thin walls. I could hear people next door partying and laughing really late at night. The workers would talk really loud early in the morning as well, like yelling.

Plussat: Good breakfast, staff gave us great recommendation for dinner place nearby

Miinukset: Bad air conditioning and humidity

Plussat: Good central location in Downtown. Easy walk to the major bus lines. Convenience store next door and an easy walk to the American style mall.

Miinukset: In other hotels Ive stayed at in Mexico, I had a more broad option for television programming where english was an option, or the audio feed could be changed from Spanish to English.

Plussat: Needs more variety of products. Fruits good, coffee good. Cafeteria staff good. Needs improve in housekeeping service at the rooms.

Miinukset: Not Applicable

Plussat: The location and staff

Miinukset: The hot tub didn't work and the pool was not as big as pictured.

Plussat: Welcoming and helpful staff, big room and super-size confo bed

Miinukset: We booked months in advance for a room with 2 queen size beds (for 4 people). They weren’t able to provide the bookend room and offered us a king size bed with a small and uncomfortable single bed. Only after arguing we were able to obtain another small uncomfortable single bed for the 4th person.

Plussat: Really nice place to stay. All very clean and staff was great! We stayed for 1 night to continu our road trip.

Plussat: It felt safe.

Miinukset: It was isolated from anything but basic food and shopping. Needed a taxi for transportation. Probably why it felt safe.

Plussat: Nothing. It was the worst start to my holiday.

Miinukset: Over 2 hours to check in. Long waits for restaurant, couldn’t get water easily. Tv didn’t work, called reception 5 times no one would come fix it. Room service over 2 hour wait. Check out wasn’t easy through machines had to again line up for ages to check out. Honestly I would never go back.

Plussat: Staff was very nice

Miinukset: Overall too many little things left us disappointed. The First morning our water went out, electrical tape was holding our key access together, our window would shift and make noise (we had to place a towel in between the glass so it wouldn’t keep us up), the shower set up made for water to get everywhere, our cable would go in and out eventually the English channels going completely out, and lastly the water goes from hot to cold while showering. I understand it is a budget hotel but there should still be a standard.

Plussat: Nice pool.

Miinukset: Location isn’t the best. Food is terrible. Staff tried to over charge us upon arrival.

Plussat: Great staff and services.

Miinukset: Location is quiet far from the clubs.

Plussat: We were upgraded for free,

Miinukset: they don't have free wifi u have to pay. That's terrible since we're travelling for business

Plussat: We liked that it was close to many restaurants and markets you can actually walk there and it’s on a safe area,we loved the pool area is gorgeous and the prices for the drinks are affordable, breakfast it was actually great but foremost the staff is great they make sure your stay is comfortable.

Miinukset: The only thing we didn’t like was the Wi-Fi it didn’t work at all for us.

Plussat: Pool

Miinukset: Location

Plussat: Property does what it says on the tin - will provide a good clean room. Not in the best location if you want to go to the beach, but good if you are doing the Chichen Itza tour

Miinukset: Both nights I stayed here it was very noisy outside my room - and both nights it was staff members shouting and laughing. They were on the radios and very loud whilst attending the ice machine. It was only about 10pm but I had travelled long with the time difference and needed sleep

Plussat: Nothing

Miinukset: The roads are very dirty and is not a 4 star hotel is a 2 star and the breakfast is very poor

Plussat: The breakfast was really good and also had a lot compared to other Mexican Hotels I have been. The pool area is quite nice. The are is for sure not on the beach, but is perfect for ADO Bus which we took.

Miinukset: It's extremely loud!!! As I first entered the room I thought the window is open, cause the traffic was insane loud (and there is a big street in front of the hotel), but the windows had been closed. The noise was just terrible. The "quick" checkin with an employee of the hotel at a "machine" took so much longer than a normal checkin via a person - I really don't understand this ridiculous procedure!

Plussat: Good rate and clean hotel for quick stays

Miinukset: The pool area and bar had very little service in the middle of the afternoon.

Plussat: Pool area

Miinukset: Play security guards they watch you like a thief. Have you have a rental car you have to get permission to leave the property it's like you're in prison. Rooms were very dirty dirty mirrors dirty . 4 star lol is 2 star.. poor breakfast. Over priced hotel

Plussat: Good location

Miinukset: Constant nickel and dime you!!!

Plussat: Everything was great!

Miinukset: The staff at the reception area could be a little friendlier...

Plussat: All good. (I think a four star hotel should have a refrigerator).

Miinukset: Rooms not ready: We were not originally booked in this hotel and had to relocate as the original hotel had building works ongoing which we were only alerted to at the airport arrivals which was really disappointing. As such we made a booking for that evening at 6.30pm for a STD Room with Queen-size bed. When we arrived at the hotel, approximately 7.30pm they told us the rooms weren’t ready and we would have to have a twin room. Obviously I wasn’t happy and asked why they had taken the booking which said it was available. So they placed us in the twin and we could move rooms the following morning. We went to reception the following morning again to be told no rooms were available and that they wouldn’t be until 1pm. This we complained about and ultimately managed to get into our new room at 11am. By this time we had been travelling and not unpacked for almost 36hrs in the same clothes so we were not happy and it spoilt the start of our holiday. Toilet flushing problems. 1. Continual flushing - Eng fixed 2. Really poor flushing & returning of waste (this really needs sorting) Safe Access Faulty This became faulty and needed an engineer to fix it. Door Access: This became faulty and needed 2 separate engineers to attend and enable access to our rooms in the early hours of the morning Drying of towels / clothes. There was nowhere to hang wet towels / clothes. We did place them outside on the balcony but were asked to remove them. Large balcony, A nice large balcony would have benefitted from some furniture.

Plussat: Every thing!

Miinukset: Every thing EXELENT!

Plussat: Location ok, close to many restaurants

Miinukset: I didnt lkke that there are no chairs to use when you are one the balcony. That's why most guest want one to be able to sit out and enjoy the fresh air.

Plussat: Well the reception people didn’t feel like answering questions. They didn’t know places supposedly. The girl at the Starbucks girl looked like she didn’t feel like selling anything. Come to find out she was the same way with my sister. Bell boys are awesome those are the only people who feel like talking to you. The place is old and smelly not what the web says but for the price it was cheap.

Miinukset: The service was horrible

Plussat: Very convenient to either Hotel zone for the beach or the ferry by taxi

Plussat: The amazing view from the pool was extremely impressive as well all the staff & my room was upgraded because the first room had an extremely ugly smell but the upgraded meet all my expectations and more , thanks to all the staff including the extremely nice person( male houseman) that cleaned my room, I stayed 5 days & 6 nights , I stayed in 1005 by the way .. Thanks for making my incredible vacation in Mexico awesome ...

Miinukset: The first room had a bad smell like an old teen sock was left ..

Plussat: It was clean, and the rooms were satisfactory

Miinukset: All felt rather impersonal. Absolutely no character. Thankfully we were only staying for one night. Got hit with an “additional” tax which “had been introduced” since we booked. I don’t believe that explanation but even if it had then the hotel should have contacted us to tell us.

Plussat: The first day when I arrived I checked out the balcony, by accident I closed the door behind me and it locked. It’s a big hotel with lots of noise outside. I was screaming, howling and waving, but nobody could hear me nor see me, as I was at the seventh floor. After three hours crying for help, and all sunburned, I was finally rescued. The staff was completely oblivious to how terrifying and humiliating this experience was and how dangerous these balcony doors are. They just told me to keep the balcony door open, not shut it. These doors should at least have a warning sign, as if you’re by yourself you risk to stay locked out until the cleaning-staff arrives. The WiFi-connection was very poor, and you’ll have to reconnect all the time. The hallways had a strong stench of mildew. The restaurant felt cheap, and served overpriced dry beef. The staff wasn’t helpful. This place did neither have the charm and hospitality of a smaller hotel, nor the professionalism you’d expect from a big and expensive hotel like this.

Miinukset: Balcony doors shut me out. Dangerous patent. No warning on the door. No possibility to get help when your locked out.

Plussat: King size bed. AC worked fine (even though it was noisy).

Miinukset: We stayed in the 7th floor, as soon as the elevator opens it smelled bad, like humidity, then we realized the AC on the hallways was off! In the morning they turn off the AC on the lobby too, we don’t understand why. There is no mini fridge, no cremora or sugar for the complementary coffee they put in the bathroom. There are no bedside lamps and the AC is very noisy. We ordered sushi (room-service), we just tasted it and it was terrible, so we called to give it back. They did not give us a refund or said anything. We think that they should not sell sushi if it’s of such bad quality and taste. The bathroom smelled like urin when we got there, we had to ask for them to clean it. The location is great if you have a car if not, is expensive to get to the hotel zone, THERE IS NO UBER, so you have to take a taxi everywhere you go and is very expensive. We ended up renting a car, and we regret not doing it at the airport.

Miinukset: Online appears they have free shuttle but no they don’t have also when you get there and ask for your reservation they give another price and the staff don’t speak a good English definitely I never come back again to this Hotel !!

Plussat: Beautiful spacious room, very modern bathroom

Miinukset: Some things were lacking in the room: suitcase carrier, a minibar, a lazy chair. Perhaps this is due to the recent opening of the hotel. Unfortunately only a jungle shower head is available which it makes impossible not to wet your hair.

Plussat: We enjoyed the clean comfortable rooms, great beds and very helpful staff. The resturaunt was nice too and the waiters were very attentive.

Miinukset: It was a little hard to find at first and there were no driving directions on the website.

Plussat: Brand new hotel with central placement in downtown, near great shopping center and beach.

Miinukset: Resturant and dinnning facilities was not yet ready for use.