Düsseldorf hotellit lähellä Heinrich-Heine-Institut

Miinukset: They are asking the same price as always even though almost all the hotel cavities are closed. Spa and fitness supposedly open, but only if you reserve and only for one person at a time. Of course when I wanted to go to relax there in the evening but it was already fully booked. I understand the situation, but what I don’t get at all is if you ask kindly for an upgrade because of that they simply refuse, even though the hotel is almost empty. That’s the LEAST thing they could’ve done. On top of that they were complaining that my car was standing too long in front of the hotel which was empty anyways and said if I don’t move it I would have to pay. Never seen a hotel charge you for standing at the main entrance. This is NOT five star treatment of a guest. Won’t come back that’s for sure. And on top of that, this whole mask thing, I dropped my mask a little so I could speak when I checked in and immediately the receptionist ordered me to put it back up and then asked me later to repeat what I said because she couldn’t understand me. Ridiculous, even more so that she wore a mask and we were separated by a plastic glass wall. This impolite behaviour reminds me of when I went to east Germany just after the wall dropped. This crisis is no excuse to treat clients that way. Sad.

Plussat: The bar is great and they have pastry luke pizza was very tasty Location 10

Miinukset: Shower a bit small

Miinukset: Cost. Too expensive

Miinukset: The spa was terrible and they did not even have the sauna or steam room on. Very bad.

Plussat: Reception was excellent - very friendly staff. Breakfast was also superb. And the room was very spacious and clean.

Miinukset: Can't think of anything really!

Plussat: location the room size and balcony

Miinukset: the food quality was not as expected (breakfast) there was a contentious issue with the room keys

Plussat: The decorations

Miinukset: The Balcony could be better / the plants are not in good shape . Still was nice

Plussat: Aivan upea hotelli, jossa on hienot ja erilaiset huoneet, ravintola 15. kerroksessa ja sauna 14. kerroksessa. Ehdottomasti uudestaan, mahtava paikka.

Miinukset: Sänky oli aika kova, muuten kaikki todella hyvin.

Plussat: The Location, the Sauna, the Bar, the room!

Miinukset: That there was no a-la carte breakfast available in the breakfast room upstairs.

Plussat: the view? the interior maybe.

Miinukset: The staff were rude and would make you fight everytime. We bought some wine to enjoy. On the first day, I found that there is no wine opener nor glasses. I asked the reception and he said I can go get one in the lobby. Well it's ok though most of the time in Europe the reception brings things to me. When I arrive at the front desk,he said where is the wine? Then I said I need to take to my room and the staff there will treat you like they will use it to open their wine soon. After some fighting I can get my opener and wine glasses. I returned their precious opener promptly of course. On the second night, I went to get the opener again. The same happens. You fight and after some talking you get it. Then when I go to the bar to the wine glasses like the previous evening, it was not allowed anymore. The staff said I must buy a bottle of wine to get glasses. So, I have to go to the front desk and ask again and have the staff there to get for me. This hotel is not interested in getting you comfortable. Bad house keeping. Light bulb in the bathroom will go out at random time. Won't change your towers. Lacking basic things like glasses, water, etc. maybe we can ask for them but.. did I say they will make you fight everytime? A tiresome hotel. Food was horrible. The restaurant maybe full but the food was not good at all. Bland beef and way too salty risotto. When I complained to the server, she just shrugged her shoulders and walk away. No explanation given. They just don't care.

Plussat: Sijainti todella hyvä. Lentokenttäjunalla S11 pääsee ihan viereen. Loistava aamiainen. Sauna ja yläkerram baari myös oikein kivat.

Plussat: Näköala, aamiainen

Miinukset: Parvekkeen kalustus huono.

Plussat: Mainio huone ja hyvät sängyt . Saimme myös toisen huoneistamme heti klo.10.00 aamulla.

Plussat: Well after reclamation we change the room, the second room was nice and cosy, The rooftop was great unfortunately not open for breakfast

Miinukset: First room was not acceptable, and The Breakfast room was to noisy and full

Plussat: Location

Plussat: great location, calm and relaxing atmosphere

Miinukset: uncomfortable pillows, big but too soft

Plussat: The staff are excellent - very friendly, professional and helpful.

Miinukset: Only slight complaint was that it would have been nice to have more coffee in the room. The second day we didn't have any cups but were supplied with them when we asked.

Plussat: Todella maukas ja monipuolinen aamiainen

Plussat: Nice room, facilities and staff.

Miinukset: The keys keep deprogramming themselves and we had trouble every day to enter the room.

Plussat: Location was great, 5 minutes walk from Center

Miinukset: NA

Plussat: Hyvä aamupala.

Miinukset: Todella kallis messujen aikaan. Sillä hinnalla ei ammeen reuna saisi olla puhkiruostunut. Huono asiakaspalvelu.

Plussat: Erinomainen aamiainen!

Miinukset: Check in kesti tunnin! Ei jonoa, mutta kamalaa sekoilua vastaanotossa. Saman koki kaikki seurueemme jäsenet eri päivinä saapuessaan.

Plussat: Hotel is quite new. Food was good, bed was very comfortable, good breakfast and great location for the Messe and the city. The Altstad is only 10 minutes walk. Room is quite large which is good for a European hotel, it had a nice view over the park.

Miinukset: Because there was a fair at the Messe the price was too high for the standard. Pillows are too soft and there should a couple of different types in each room. Some of the young staff were grumpy. Iron available with a call, there should be one in the room.

Plussat: Maukas aamiainen. Hyvien kulkuyhteyksien lähellä. Siisti rauhallinen hotelli.

Plussat: Nothing

Miinukset: Attitude

Plussat: Sijainti lähellä päärautatieasemaa. Hyvät leveät vuoteet. Aamupala oli ok.

Miinukset: Ei vakavia puutteita, mutta hotelli on vähän kulahtaneen oloinen.

Miinukset: good day, I don't have a good experience with this hotel and I won't even recommend it to anyone. We had a reservation that we wanted to cancel following the cancellation of the ProVein exhibition. We had a reservation without a refund, but the first time I contacted the hotel a month before the start of accommodation. I didn't get any answer. Completely ignoring !!! We wrote three times. There was no answer. I suggested that the hotel withdraw the payment and translate my reservation for the new exhibition date. No Answer !! The hotel was unprofessional. That is, the hotel withdrew the full amount for accommodation and breakfast even though they knew a month in advance that we would not be coming. I have never encountered such an approach to customers.

Plussat: The staff were very friendly, and overall the hotel was perfect will go back for sure

Miinukset: there are no complains, everything was as we expected.

Plussat: The location to the train station. The breakfast was very good.

Miinukset: The coffee and tea making facilities within the room was only moderate. Plus there was 3 adults in our room but only two small double beds. Getting served at the bar was pot luck and slow.

Plussat: Aamiainen ja sijainti

Miinukset: 151 cm leveä vuode on kahdelle ahdas ja vain yksi peitto

Miinukset: Kommunikation war extrem misserabal, unkooperatives Personal.

Plussat: Comfortable hotel for a one night stay, close to the metro, so easy to get into the middle of Dusseldorf. The breakfast was way too expensive

Miinukset: The breakfast was way too expensive, so we opted for the plentiful food areas in the metro station.

Plussat: 24hrs reception attendance while COVID pandemic, but for other reasons...

Miinukset: Noise from the nearby rooms. Some strange actions in area! A bit outdated hotel.

Plussat: Paikka oli hyvä ja rauhallinen ja kuitenkin asema oli lähellä joten kulkuyhteydet olivat hyvät. Kiva lobby.

Miinukset: Jos olisi kaivannut kauppaa tai ravintolaa lähellä niin sitä ei ollut, paitsi hotellin ravintola.

Plussat: Lostava kokonaisuus