Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
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9,6
Plussat: Robyn, the manager of the Santa Rosa office went above and beyond to help me book a last minute car. She even followed up after my trip to ensure my satisfaction. Thank you Robyn!
arvostelut:
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9,6
Plussat: Got a nice upgrade
arvostelut:
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8,0
Miinukset: There wasn’t a car available when we arrived even though we had a reservation. If someone hadn’t dropped one off our wait would have been even longer. They gave me wrong information about getting picked up. The actual check out process took over half an hour. It all made us late for our meeting.
arvostelut:
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10,0
Plussat: The employees were really helpful and nice.
Miinukset: Having the car available when we arrive so we don’t have to wait 20 plus minutes.
arvostelut:
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8,0
Plussat: The drop off was great!
arvostelut:
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2,0
Plussat: How easy it was to reserve the vehicle for quick pickup.
Miinukset: They told me that the vehicles were reserved first for their priority members.
arvostelut:
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10,0
Customer service was A+, we were upgraded to a suburban.
Plussat: Customer service and the vehicle was upgraded for us to keep us happy.
arvostelut:
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2,0
Bait and switch
Plussat: Nothing
Miinukset: Enterprise regularly advertises cars they don’t have. Then they apologize and blame it on someone else.
arvostelut:
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2,0
Miinukset: The engine blew in the car when I had it for only 2 hours. They made me call my AAA and did not even credit my rental. I had it rented for only 1 day. The customer service is non existent. I would NOT rent from them again.
arvostelut:
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10,0
Plussat: Hybrid rode smoothly with excellent gas mileage
Miinukset: Slightly confusing return to airport car rental area
arvostelut:
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4,0
First Class Inefficiency
Plussat: Nothing
Miinukset: Even though I had a reservation, I had to wait for four parties to go through their lengthy paperwork to rent cars...and for the lone stressed rep to answer two long phone calls...and waited yet again outside for the 'yard rep' to assist others in retrieving their cars and explain every detail in the contract (which you would think would be done at the inside desk). Once it was my turn, surprise! "We only have a 2-cab pickup truck available." I'm a petite woman. It was unfathomable for me to drive 400 miles in this huge thing. At my suggestion that I drive the pickup to a nearby Enterprise and exchange it for a car, she checked with management and returned to offer a sedan that had just come in. Given the circumstances, I took the dirty, un-gassed car immediately. Not a great way to start a day. I've used airport Enterprises with much ease in the past but may now switch to another company.
arvostelut:
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6,8
Nice cruise in the Armada.
Plussat: -We were upgraded to a premium SUV because they were out of full size models. -The check out and check in was smooth and quick. -The employees were nice. -The location is convenient.
Miinukset: -The car smelled of smoke, despite a no-smoking policy and non-smoking signs in the car. -The passenger exterior mirror was broken. It wobbled badly at freeway speeds creating at safety hazard. -I was not fully briefed on operation of the electronics. As a result I was not able to link my phone via Bluetooth. -There is no room at this location to leave my personal car. Some Enterprise locations offer that service and that will influence my future rental locations.
arvostelut:
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9,6
Plussat: Robyn, the manager of the Santa Rosa office went above and beyond to help me book a last minute car. She even followed up after my trip to ensure my satisfaction. Thank you Robyn!
arvostelut:
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9,6
Plussat: Got a nice upgrade
arvostelut:
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10,0
Plussat: The employees were really helpful and nice.
Miinukset: Having the car available when we arrive so we don’t have to wait 20 plus minutes.
arvostelut:
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10,0
Customer service was A+, we were upgraded to a suburban.
Plussat: Customer service and the vehicle was upgraded for us to keep us happy.
arvostelut:
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10,0
Plussat: Hybrid rode smoothly with excellent gas mileage
Miinukset: Slightly confusing return to airport car rental area
arvostelut:
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8,0
Miinukset: There wasn’t a car available when we arrived even though we had a reservation. If someone hadn’t dropped one off our wait would have been even longer. They gave me wrong information about getting picked up. The actual check out process took over half an hour. It all made us late for our meeting.
arvostelut:
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8,0
Plussat: The drop off was great!
arvostelut:
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6,8
Nice cruise in the Armada.
Plussat: -We were upgraded to a premium SUV because they were out of full size models. -The check out and check in was smooth and quick. -The employees were nice. -The location is convenient.
Miinukset: -The car smelled of smoke, despite a no-smoking policy and non-smoking signs in the car. -The passenger exterior mirror was broken. It wobbled badly at freeway speeds creating at safety hazard. -I was not fully briefed on operation of the electronics. As a result I was not able to link my phone via Bluetooth. -There is no room at this location to leave my personal car. Some Enterprise locations offer that service and that will influence my future rental locations.
arvostelut:
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2,0
Plussat: How easy it was to reserve the vehicle for quick pickup.
Miinukset: They told me that the vehicles were reserved first for their priority members.
arvostelut:
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2,0
Bait and switch
Plussat: Nothing
Miinukset: Enterprise regularly advertises cars they don’t have. Then they apologize and blame it on someone else.
arvostelut:
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2,0
Miinukset: The engine blew in the car when I had it for only 2 hours. They made me call my AAA and did not even credit my rental. I had it rented for only 1 day. The customer service is non existent. I would NOT rent from them again.
arvostelut:
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4,0
First Class Inefficiency
Plussat: Nothing
Miinukset: Even though I had a reservation, I had to wait for four parties to go through their lengthy paperwork to rent cars...and for the lone stressed rep to answer two long phone calls...and waited yet again outside for the 'yard rep' to assist others in retrieving their cars and explain every detail in the contract (which you would think would be done at the inside desk). Once it was my turn, surprise! "We only have a 2-cab pickup truck available." I'm a petite woman. It was unfathomable for me to drive 400 miles in this huge thing. At my suggestion that I drive the pickup to a nearby Enterprise and exchange it for a car, she checked with management and returned to offer a sedan that had just come in. Given the circumstances, I took the dirty, un-gassed car immediately. Not a great way to start a day. I've used airport Enterprises with much ease in the past but may now switch to another company.
arvostelut:
