Jerusalem hotellit lähellä Jaffa Gate

Plussat: The breakfast was excellent - best eggs benedict ever. The digital lifts were fun and convenient. Room and bathroom were well appointed We liked the bottle of water in the room and the newspapers.

Miinukset: We felt for the price we might have had some fruit or chocolate/biscuits in the room. The digital lighting was a tad difficult for us oldies as it entailed getting out our glasses each time to read the labels. We were glad there was a switch for one of the night lights but it wasn't super easy to reach. We found it a bit odd that neither the bathroom, nor the toilet which was in a cubicle inside the bathroom, could be locked. Perhaps we are old-fashioned.

Plussat: This is a beautiful hotel in an elegant old building that was completely redone to creat the hotel. Courteous and helpful staff. Concierge services were excellent. Rooms are large and well furnished. Ten minute walk to the Jaffa Gate of the old city. Breakfast was included and was excellent.

Miinukset: I-PAD provided in the room for hotel services never worked, even with repeated calls and IT requests.

Plussat: Location is great. Well appointed rooms

Miinukset: Service and staff attention on shabbat. Especially if we pay full price!

Plussat: The design and artictexure was magnificent.

Miinukset: Would like to see more deversity with different cultures

Plussat: Zorba the Greek was very handsome, as was Ameer the Arab. I did like them, they were especially helpful when I lost the Shabbos key, up Zorba's backside. The food is nothing to write home about, infact lousy is the word I would choose. This is the second time I have stayed here, and they really need to bring in a Masterchef. When I mentioned to the people at reception how dreadful the food was they agreed with me, and said that none of the staff eat there because the food is atrocious. Get the French guy to tasted it, it is bloody awful. I do not want to offend the Chef, but maybe he needs stronger lenses.

Plussat: The room was not clean we had to go out of the room so they can clean

Miinukset: The hotel charge us so much money for parking i could park out side of the hotel for less than 50%

Plussat: Beautiful grounds and building. Alaa was the best! He was very kind and helpful. The breakfast was amazing!!

Miinukset: Nothing bad can be said about this classic!

Plussat: Location was superb walking distance to all the main attractions of Jerusalem. Very nice breakfast

Miinukset: The hotel is starting to look its age and needs some upgrading.

Plussat: The perfect hotel to see Jerusalem from. Unobtrusive service in a classy venue. Just perfect!

Plussat: Extremely attentive staff. Excellent gourmet dinner. Beautiful decore

Miinukset: Was disappointed tgat swimming pool was empty and not heated

Plussat: Location, loby and the most beautiful pool in Jerusalem. And of course the view ( old city)

Miinukset: The breakfast was terrible ( because covid19) , breakfast was served by order. We waited 20 min till someone took our order, took a while till they brough bread with no pastries , the shakshuka was tiny so no sauce, the omlete was deeped in oil, and for finale the french toast was not made of brioche or hala bread, but, on a plain bread and the taste was awful. The other thing is that at check in they were very nice and told us that they upgraded us to a renovated room on the upper floor facing old city. The room was definitely not renovated. A long scratch on the parquet floor, the shower door doesn't close so water is wetting the bathroom ect.

Plussat: Location, friendly staff, large room

Miinukset: Old building and the room needs renovation: the bath equipment is a bit old, as well as room furniture

Plussat: The hotel and staff were marvelous. It is truly one of the world's great hotels. Channel 1 on the TV is a documentary on the hotel and its history which was very informative about the role of the hotel in the 6 Day War, the peace talks with Sadat, the ousting of the British from Jerusalem. It is also just a short walk to the Jaffa Gate of the Old City. Great place to stay and relax after a hard day of sightseeing, if one can afford it.

Plussat: Nothing !! What a horrible place, horrible and insensitive staff.

Miinukset: Horrible and súper bad experience. Wouldn’t recommend it, mean staff, everything terrible. Never book this place!!

Plussat: The best hotel in the world!

Plussat: We were spoiled with a bottle of champagne for our celebration. Room was clean and spacious, staff were nice and friendly.

Miinukset: Bathroom facilities had malfunctions and the staff came every two hours to ask us if we need anything and it was annoying since we didn't ask for them to come. Our room view was quite disappointing. Breakfast was basic.

Plussat: Great location, 10 minutes by walk from Western Wall. Very nice interior, like jerusalem stone on the walls. Comfy beds and very quiet rooms. Fast check in, friendly cleaning service. Shopping mall (street) Mamilla with caffees just few steps away.

Miinukset: I was not informed, that opening of the fridge means I have to pay. No space for own drinks. The refrigerator is more as an vending machine than a fridge. Even after 5 days I didn’t understood the lighting system. Unprofessional service in breakfast room. All the time chatting about private things (yes, I understand little bit arabic) and nose picking on the floor. Breakfast not really tasty, shakshuka too sweet, old fashioned bufet like from seventies, bad coffee. No breakfast a la carte. One evening we went to Mamilla Rooftop Restaurant. Which is sold like restaurant with unique panoramic views. We had an reservation, but nobody was at the entrance so we were waiting and had to ask someone to take us to the table. When we finally sat down the ugly plastic jalusie went down and the view was...over. We asked the waitress about it and her answer was „it is broken“. We told her, that a few minutes before it worked and she said „I will check it“. From this time she completely ignored our table, she sent another waiter with diner to the table and a barman with drinks even though she was clearly all the time with her back to our table. After everything was eaten and glasses were empty we asked somebody else to pay, because we‘ve been still ignored. Her behaviour was so unnaceptable to the point that we didn’t go to that restaurant for the rest of the week. Next day the lady was in executive lounge. We ordered two tonic waters, we received just one. Without ice and straw but with sour and pissed face. Btw., nobody at the executive lounge is informing guests, that they are serving non alcoholic drinks too. But the worst think was the check out. There was a 30$ Room Service which we never had and it took about 15 minutes to explain it. But they asked me to return them my credit card, cancel the transaction and do new one with correct amount. The reception supervisor assured me, that first ammount will be back on my card in few minutes. Unfortunatelly it was not.

Plussat: Shabbat dinner.

Miinukset: Bathroom layout is awkward.

Plussat: beautiful, modern decor

Plussat: The hotel lends a nice reprieve from a long day of sightseeing and compliments well with the "fairytale-ness" of the city. The breakfast offering is vast and well worth waking up for to have a good kickstart to the day.

Miinukset: Although well-designed, the staff and service was not quite up to par and seemed grossly inexperienced for a five-star hotel. They could not think beyond textbook answers to solve problems. With complaints on several occasions, different members of staff did not call back when they said they would get back to you, on things as simple as a wireless password. Front desk was of no help when I tried to extend my stay, and only offered a room in the event I upgraded as they were sold out. However, I managed to get a room on my own online.

Plussat: Beautifully designed and specious rooms, excellent location, walking 2 minutes to amazing old city of Jerusalem, and 5 minutes to lively city center and night life.

Plussat: Conceige services were great

Miinukset: rooms were dramatic,but a little small

Plussat: Two helpful and charming young ladies -- one Polish, one Israeli -- on the service desk who offered helpful recommendations on restaurants and tours. The breakfast buffet provided an excellent selection. The hotel is some 5 minutes walk from the Jaffa Gate into the Old Town, so ideal for visitors wanting to spend time wandering around there.

Miinukset: Although our Booking.com reservation said clearly the hotel accepted Diners Club cards, on arrival I was told this was not the case and that nothing could be done but present another card. Some hotel staff seemed almost totally disinterested. Overall, the atmosphere was very impersonal. The room was small and the washbasin area in the bathroom was very cramped with little room to place toilet bags.We certainly did not feel we were in a 5-star hotel.

Plussat: Design of hotel and rooms with great location.

Miinukset: Staff needs training in breakfast room, including how to make espresso. Spa and pool were not opened.

Plussat: waiting staff were great

Miinukset: its unfinished - ridiculous.

Plussat: exceptional food, exceptional interior design and furnishings, excellent location

Miinukset: staff not on par with the cutting edge design of the hotel

Plussat: Great contemporary hotel unfortunately due to only recently opening all facilities were not available during our stay. Good location for visiting both old and new city.

Miinukset: The lobby was much too cold. Reception answer in English not Hebrew. the tables in the lobby look nice but very uncomfortable touse. Much too low.

Plussat: Clean room. Good shower. Nice staff.

Miinukset: I was auto-transfered to this hotel from another brach of this hotels chain, very dissatisfied.. Bad mattress. Uncomfortable pillows. I asked for a double bed, got two single beds connected. I had to go to the lobby three times to ask get someone to put an addon on the mattresses to make it feel like a double bed. Breakfast is varied, but I had to stand in line for more than 25 min to get an omlette. Some of the foods that ran out before we got there were not refilled so we couldn't get them.

Plussat: Breakfast was on

Miinukset: Staff inattentive. On their phones while I was at desk. Umbrellas all broken. Couldn’t walk out of hotel. No special area to just sit and relax. Unfortunately building works at time we were there so right on 7am work started.not their fault. Notices up and down hallway. No sound proofing.

Plussat: Spacious rooms with nice bathroom amenities and proper towels; a new boutique hotel with a luxury feel to it. The location is good, just off Jaffa street, a short walk to either the old city or Yehuda market. There are some parking spaces available in the basement so call ahead to ask for availability.

Miinukset: The front desk was staffed by a single person (who was courteous and helpful) who also handled incoming phone calls during the three nights we stayed which meant service wasn’t as prompt as hoped for.

Plussat: All the staff in the restaurant were good. The rooms were clean and tidy.

Miinukset: Reception room should be lighted not dark. As for food there is no facility of room service. No lunch and dinner only sometimes. People prefer to eat in the hotel after tiring trips. So atleast kitchen should be open. We slept 2 nights without dinner

Plussat: breakfast included

Miinukset: nothing

Plussat: They were absolutely fantastic. Every part of my stay

Plussat: The facilities location and breakfast were all excellent.

Plussat: Everything about this hotel was simply amazing . The breakfast really topped it off, super delicious!

Plussat: absolutely nothing

Miinukset: We ate in Chakra restaurant, we wanted to stay over for the night. we picked the most expensive hotel which was so disappointing. no water, dirty bed, not towels, horrible smell. all was old and doesn't justify price at all. We will never believe that Leonardo will allow such low quality. flowers in breakfast were dead in most tables. Stuff didn't ask how was our stay, they had low dress code and was just really bad experience. dont spend a penny going there.

Plussat: Overall it was very great,

Miinukset: For an environment that is very comfortable it would've been nice to have had amenities like water and fruit, or at least water extended in the room each day of the stay

Plussat: Breakfast was delicious and plentiful. We are very satisfied with the hotel services.

Miinukset: The communication before the stay could be improved

Plussat: The location is excellent, the breakfast is sumptuous, and the greeting staff especially Ronit, very warm and friendly.

Miinukset: Nothing.

Plussat: Gorgeous view and best service!

Miinukset: Pillows not very comfortable, sheets too small but these are minor problems when you compare it to all that's positive!

Plussat: Es limpio , bien ubicado, en la recepción ody muy colaborador, muy cerca de la ciudad vieja

Miinukset: Todo bien

Plussat: amazing staff, beautiful hotel, perfect location

Plussat: Had a wonderful experience. Everything was great.

Plussat: Lavish Buffet Breakfast. Tons of variety!!

Miinukset: We got rooms not according our reservation

Plussat: Reasonably quiet, friendly, very nice lobby, culturally very interesting. Staff were friendly and did not impose service.

Miinukset: Lobby was beautiful, and rooms were comfortable but not up to date. E.G., tiny, old crt television. Phone in the bathroom was wired to a wire coming out of the ceiling and running down the wall (I.E., a retrofit).

Miinukset: Internet service and Mikva facility should be included for the price we paid for our room.

Plussat: Very poor hotel - under all viewpoints.

Plussat: Very nice hotel. Good standard so good value for money, not too far from old city (10 min walk)

Miinukset: Nothing

Plussat: We came to hotel due to another hotels cancellation on the 24th Dec. Literally the second we pulled up and stepped out of the car we felt the warmth of the staff attending to our needs: Front Desk, Restaurant and Bar service staff top!!!

Plussat: Front desk staff very kindly allowed us to check out late the day of our plane -- 8 pm. Thanks! Breakfast was very good. Lobby lounge is very nice.

Miinukset: Most of the staff seemed like they didn't want to be there. Our rooms were barely made up (wet towels left on floor). Air conditioner took a long time to get room cool. Rooms are very small. No concierge.

Plussat: However there was no concierge at the Dan in Jerusalem And there was one available at the Dan in TA. That was helpful as the staff in Jerusalem did not seem to be knowledgeable on info re: dinning out.

Plussat: The service provided by Angelina and Hamis. They were outstanding

Miinukset: Housekeeping didn’t do a great job. They didn’t pick up things from the floot

Miinukset: Too expensive.

Plussat: very good breakfasts

Miinukset: hotel needs an internet room, where visiters can use the hotejs computer, keyboard etc

Plussat: Nice room

Miinukset: Quite expensive for the services given. Because we had a problem with the cold in our room. The air conditioner had been shut and it was resolved only Saturday night.

Plussat: Location near Jaffa Gate

Miinukset: Extensive but low-quality breakfast; shared spaces not accueillant; loud and chaotic at reception and lounge.

Plussat: Location

Miinukset: The staff, for the most part, wasn't helpful. For example, it was a cold night, and when I called downstairs and told them the heater was broken--even the lowest setting made the room unlivable--the staff's response was to open my window. It was raining heavily with strong winds that night, so I pushed the staff person further, who finally sent up a portable radiator. The sheets on the bed were torn. The bed wasn't made adequately, so that I couldn't fit my body into the bed. The shower glass wasn't sealed, so that water leaked all over the bathroom. Several staff at the front desk were unfriendly.

Plussat: Great location, wonderful breakfast and the room was very clean. Staff was nice and accommodating.

Plussat: pretty convenient to the old and new city

Miinukset: bathroom wasn't great, we were put in smoking room after requesting non-smoking, long walk to restaurants, quite expensive

Plussat: The clientele were unusually intelligent, diverse and courteous. The staff were really intelligent and courteous too .

Plussat: Updated and very nice. Better than Inbal for much less.

Plussat: Very nice, pretty and clean. As nice or nicer than Inbal but cheaper. Great Shabbat meals!

Plussat: Good value for money, especially the breakfast, very comfortable for a family stay.

Plussat: Loistava sijainti, hyvä ja toimiva palvelu. Valitsisin uudelleen.

Plussat: Good location. Staff friendly and helpful.

Miinukset: Rooms were clean but decor and furnishings needs updating. Beds not very comfortable. Also, sleep disturbed by street noise (room at front of hotel).

Miinukset: Room decor and furniture was old and needs updating. bed not very comfortable.

Plussat: Quiet room, clean and good bed. walking distance to Jaffa gate. good breakfast.

Miinukset: rather expensive for a room which wasnt anything special. view at a yard. paid internet in room, lobby not cozy.