beautiful, modern decor
The hotel lends a nice reprieve from a long day of sightseeing and compliments well with the "fairytale-ness" of the city. The breakfast offering is vast and well worth waking up for to have a good kickstart to the day. Although well-designed, the staff and service was not quite up to par and seemed grossly inexperienced for a five-star hotel. They could not think beyond textbook answers to solve problems. With complaints on several occasions, different members of staff did not call back when they said they would get back to you, on things as simple as a wireless password. Front desk was of no help when I tried to extend my stay, and only offered a room in the event I upgraded as they were sold out. However, I managed to get a room on my own online.
The comfortable room and bed, and the pool and breakfast, and the view form the terrace. I think you should put pens in the rooms, and not pencils.
Pool. Breakfast. Location. Staff attitude. Room Cleaning service Facilities upkeep