Jerusalem hotellit lähellä Damascus Gate

Plussat: The Leonardo Plaza is our first choice when we're in Jerusalem. The service you receive is truly wonderful, from Ronit, the Relations Manager to Samir, the most amazing coffee waiter in the city, we always look forward to staying here as you are treated as a valuable guest. The location is perfect, the rooms wonderful and the breakfast is simply amazing. What more could you ask for? Total 5 stars!! We are already planning our next visit in 2020!!

Miinukset: Taking my car out from the car park - there were problems. Even when you gave me a card from the desk – sometimes it didn’t work and I had to walk back into the building and out again etc.

Plussat: They were absolutely fantastic. Every part of my stay

Plussat: Excellent location to old Jerusalem, Jaffa gate, to restaurants, shopping centre. Big room overlooking the city. Fantastic breakfast!

Plussat: Great location, lovely pool and nice breakfast. Gym was well equipped. The front desk staff and manager were very friendly.

Miinukset: The facilities are a little outdated. The concierge was also not super helpful with getting us a taxi when we checked out but not a big deal.

Plussat: Good location and good service

Plussat: The hospitality manager is awesome Some small teething problems She sorted everything and gave us an amazing time in Jerusalem

Miinukset: All good

Plussat: The breakfast was very good and location great and the front of house staff were fantastic.

Plussat: Everything was perfect from the food to the room especially ronit the manager made sure everything was perfect this is not my first and not my last stay here

Plussat: Great location. Walking distance to Old City. Room was good size and we received water bottles every day.

Plussat: Es limpio , bien ubicado, en la recepción ody muy colaborador, muy cerca de la ciudad vieja

Miinukset: Todo bien

Plussat: Friendliness and helpfulness of breakfast staff

Plussat: Great old time luxury. Great bathroom too, with separate water closet, walk in shower stall, separate bath tub and tv in the mirror.

Plussat: A very very nice hotel with comfortable and clean rooms. A wonderful swimming-pool. And an amazing view on the Old City.

Miinukset: Nothing to complain.

Plussat: Everything - high end, high class

Miinukset: Nothing at all

Plussat: Location was superb walking distance to all the main attractions of Jerusalem. Very nice breakfast

Miinukset: The hotel is starting to look its age and needs some upgrading.

Plussat: Personal and services are at a high level.

Miinukset: The hotel, although it is the best hotel in the country, has very old equipment and small rooms.

Plussat: the service and the kindness of all the entire staff. Very polite efficience and quick the quality of the food the cleanness of the room

Plussat: history

Miinukset: elevator

Plussat: Wonderful location. Easy walk to Jaffa Gate, shopping, restaurants. Upscale area. Great service. Beautiful pool. The breakfast buffet is lavish and included. Meals at the other indoor-outdoor restaurant were very good. Excellent service. No complaints.

Miinukset: Expensive.

Plussat: A beautiful hotel in full view of the walls of the old city of Jerusalem, and with a magnificient garden, pool and terrace. We had a room with a view of the garden and a terrace, it was fantastic; the terrace was huge. Looking at the sunset on Jerusalem, from our terrace, overlooking the gardens, was just superb.

Miinukset: Staff was nice but some surprising (repeated) mistakes. - We ordered a drink in the room, the person on the phone wasn't understanding english too well, and the staff had to come 3 times before we got the right drink. - We asked for a room with twin beds, confirmed it at check in, and when we got in the room, we had king beds. - The person who brought us to our room told us he would fix it immediately; 2 hours later, we had to call to get it fixed. - Etc. Nothing serious, staff was very nice, but the repeated nature of the mistakes suggests some organizational issues.

Plussat: Everything

Plussat: Location,staff,cleanliness

Miinukset: Small problems with door key(didn't open door)

Plussat: Location is great, close to the train, whenever we approached a stuff member in person it was good and very responsive.

Miinukset: No response over the phone; floor was a bit sticky;

Plussat: Convenient location.

Miinukset: Outrageously rude and ignorant staff. We have stayed in many hotels around the world, and in Israel, and I can honestly say that I have never encountered hotel staff who are as rude and generally unhelpful as those we encountered this week at the Leonardo Hotel Jerusalem. The consistently belligerent attitude we experienced among most (not all) of your staff was staggering and appalling. They made us feel as if anything we asked (e.g, a drink from the bar, a bowl of nuts, looking after our luggage after checking out) was an enormous inconvenience. Sometimes, our requests were completely ignored. When we did get a response, staff made us feel like they were doing us a huge favour and that our request was a great inconvenience to them. In summary, your rude, lazy staff ruined our stay. Needless to say, we will never be staying at the Leonardo Hotel Jerusalem again, and frankly, I do not understand how they manage to stay in business. A hideous experience.

Plussat: The pool was nice, it wasn’t big but it was a good size.

Miinukset: The room they put me at first was in a room with no AC and the WiFi wasn’t working in that room and there was stain on the bed, it took then almost 2 hours to finally get someone to come check everything out after complaining 3 times. The person at the front desk was annoyed with me for complaining. The finally sent someone to check everything out, I let it cool off for about 2 hours and went down again to complain and they finally moved me into a new room. The room they put me was okay and the bed was very uncomfortable. Also I didn’t like the breakfast except for the pancakes.

Plussat: Nothing

Miinukset: Everything

Plussat: Easy and fast checkin, the room was clean and tidy including a welcome cookies and wine (we had a birthday), free parking, breakfast was great! Location is bit far from the city center but taxis and city metro just outside the hotel. The stuff are super nice and helpful.

Plussat: Very good location, 10 min walk to Damascus Gate. We were upgraded to a room with a balcony, which was very confortable and had a wonderful view, although the balcony is too small for 3 people. Varied and rich breakfast and welcoming staff. We took a 3 hour trip to the Dead Sea, with the hotel’s driver, Amer, and it was a very nice and confortable ride

Miinukset: A bit dated hotel, cleaning service could have been better. The second day I found my pijama thrown on the desk, dirty coffee mugs and no refill for the coffee in the room. At a 300 $ a night room, this is inacceptabile. Food and beverages at the bar overpriced, compared to other restaurants and hotels in the area. (We stayed an extra night at a different hotel). Although they say you can make international calls from the room, it was not possible throughout our entire stay, despite the fact that we reported the problem from the day we arrived

Plussat: Loistava sijainti ja erinomainen aamupala. Huone siisti ja ei mitään valittamista.

Plussat: We asked for a room with two separate mattresses they put a mattress on the floor . Discusting... the air conditioning didn’t work

Miinukset: Food was not fresh I’m really disappointed We asked for a room with two separate mattresses they put a mattress on the floor . Discusting... the air conditioning didn’t work

Plussat: The location was about the only thing going for this place.

Miinukset: Cleanliness. We found BED BUGS! My husband was literally bitten 90+ times. Needless to say, we cut our stay short and left the hotel! Never again!

Plussat: The rooms were very comfortable as well as the beds. The breakfast was excellent as well.

Miinukset: Thinking the hours of the pool and fitness center could be extended.

Plussat: Everything was amazing, we make great time!

Plussat: They took care of us and made us feel really special as we celebrated our 10th anniversary

Miinukset: Bed was comfortable, but the mattress was low in the bed frame so we hit our legs on wood when we sat down on the bed. Sorry, but that was the only thing I'd change and I feel petty for mentioning it.

Plussat: Beautiful historic property with large, comfortable rooms and a courtyard dining area that is full of character. It’s in a quiet Arab area of the city and the staff speak Arabic not Hebrew, although good English is spoken and some other languages. Breakfast is excellent, although it’s not kosher. Strong recommendation for the Sarwa Street Kitchen a few yards down the street, where I only had a tea but was plied with amazing books from the massive collection that lines the walls and covers the tables…

Miinukset: Nothing, although if you are looking for the typical Israeli/Hebrew/kosher experience then this is probably not the best place for you…

Plussat: Loved the place Great breakfast in the garden in am . Very very helpful staff

Plussat: exceptional staff (especially Diana on the desk) making your stay a great experience. The hotel is beautiful and the food is also a very high standard. The pool area is beautiful and spotlessly clean. All areas of the hotel are very well maintained . The concierges also are super helpful , it was a great stay and I would highly recommend. The rooms are spacious and excellent and comfortable beds/linen and lovely bath products

Miinukset: only slight downer was being woken up by the call to prayer at 4.45am ! just be aware

Plussat: The gardens and pool are beautiful, a lovely oasis. Our room was lovely. A large room with a high ceiling and a good bathroom.

Miinukset: I asked,twice for some chocolates to be in our room for our arrival as it was my daughters birthday. They never appeared. The food for lunch and dinner were very good. The breakfast was extremely disappointing. The service was very very slow at all meal times. I asked 4 times for a glass of wine, the restaurant wasn’t busy at the time.

Plussat: An excellent staff made our stay particularly nice. We made a couple unusual requests and the professional staff at the American Colony stepped up without hesitation to provide for our needs. We hesitated before booking in this location but found it to be very welcoming and comfortable. The breakfast provided was also fantastic and diverse even by Israeli big breakfast standards. Our only less than stellar comment is that the selection of books and literature in the gift/book shop is very one sided and partisan. This shouldn't have been totally surprising but given the excellence and absence of political statements everywhere else it became noticeable. A great hotel.

Plussat: Beautiful place! Great service, great food, so calm and peaceful.

Plussat: Location is prime (near old city), good picturesque restaurant (Arabesque) and summer bar, nice pool, good choice of TV channels. Good staff albeit sometimes appearing a bit inexperienced.

Miinukset: Tapware difficult to moderate (hot/cold, quantity/flow of water), towels not so plush, amenities in the bathroom subpar (smell [like disinfectant], wrapping soulless), business center not open 24/7 as indicated without explicitely having to ask, pool opening hours (only until 18.00).

Plussat: The service is excellent and each and every person working there makes every effort to make sure you have everything you need and are comfortable at all times. I won’t stay at any other place when I visit Jerusalem again.

Plussat: It is an oasis of calm and excellent service very near the Old City. The food is good, particularly the breakfast. The staff could not be more attentive and charming. The building itself is magical and the pool divine. I really didn’t want to leave.

Miinukset: Nothing.

Plussat: The setting is quiet and in a typical Colonial style, which is good and not so good as it takes a decisive management what to keep and what to let go of as it might be completely outdated, which is a keyword with this property. So outdated. There is a sense of an oasis of peace when you come back from the buzzling old town. This is nice. The restaurant is excellent yet also pricey. Pool atmosphere is lovely after an exhausting tour yet why is it not open before 9am and not after 6pm?

Miinukset: Haydays are long over. The place needs a serious make-over as it certainly does not have Leading Hotels Standard under any circumstance. So, value for money is way off.not at all a 5-star, rather 3-Stars as it is. The property apparently still lives off its good-old-days reputation which also the staff reflect. There is anything between „anxious to do the wrong thing“ and actually not being properly trained for the job, to outright arrogant. Some, including the Restaurant Manager are truly misbehaved as in „not knowing what appropriate behavior is in such a place“ but I dare say, also elsewhere. He at his mobile all the time, careless to detail, inattentive in general. And there is also very attentive and friendly staff too, including the Hotel Manager, once being confronted with the absurdity that guests are awoken by brutal construction power-drill sounds at 7am (!) two consecutive days. „An emergency“ .... really? You must be joking. Other reviewers mention ongoing construction the same year. This being said, there was effort to make the absurdity up, yet this can simply not be remedied at almost 400€ a night. This is unacceptable. On to the fact, that floors, walls, amenities all seem 100 years old. Really, and this is anything but in a charming state, plus cleanliness is not a forte either.

Plussat: Comfortable room. Beautiful gardens. Lovely, friendly staff.

Miinukset: No mirror by the dressing table.

Plussat: Lobby was beautiful, great swimming pool/workout area.

Miinukset: Times pool was open was a bit too late. Sheets could have been of higher quality.

Plussat: The breakfast was excellent. nice view of the city from the covered terrace. Great location for shopping, restaurant and about 10 min. walk to the old city. The swimming pool was refreshing after a long day.

Plussat: The staff was so friendly and was anxious to make you feel comfortable The spa was amazing and pool and work out area very unusual for Israel!

Plussat: Location. Breakfast

Plussat: Very central location. Very friendly staff.

Plussat: When we arrive in the early hours of the morning, Of 8/29z the gentleman by the name of Murad took care of us and was very patient and helpful.

Miinukset: Helpful tips: Put more hooks in the bathroom for hanging towels etc.

Plussat: Location was perfect! Staff was excellent!

Plussat: The staff, the location, the food, the room were simply perfect! We celebrated Rosh Hashanah at the hotel and could not have asked for more. Really fantastic!

Miinukset: Not able to park my car near the hotel.

Plussat: The stuff are very kind and helpful, the room was great and super clean, the breakfast was amazing. I would definitely come back.

Miinukset: Nothing. It’s a great hotel.

Plussat: All was perfect Perfect situation Perfect food Perfect people Perfect room Love this hotel!!!!

Plussat: The helpfulness of the Deputy Manager.

Miinukset: The breakfast was very poor, especially given the price you have to pay. Lack of choice and lack of serving utensils, which you would not expect from a 5 star hotel.

Plussat: Loved every thing about it. The room. The Location the servies the price all amazing. Loved it.

Miinukset: There is no parking. And the breakfast only till 10.would love if They had it till 11.but other then that perfect hotel.