Jerusalem hotellit lähellä St. Andrew's Church

Plussat: Located in excellent location with beautiful view. Brakffest is outstanding, I never sow so many options I didn’t have a chance to use the Spa health club and Pools but I’ve heard that it’s one of the best, I definitely recommend to try this hotel

Plussat: Beautiful hotel. Amazing bathrooms and bath tubs. Everything is very clean and comfortable. We didn’t do the breakfast option as it was pricey but there is a coffee shop down the street where we ate breakfast and had coffee. It’s about a 5-10min drive to the old city and you’ll have to take a taxi or drive and park at a parking garage. There’s not much going on around the hotel other than this area called the “First Station” which has some restaurants but everytime we went it seemed quiet and not lively. This is definitely a nice place to make your base in israel but just know that coming to and from the old city or the market will require transportation.

Plussat: Lovely stay, beautiful hotel in a great part of Jerusalem. Breakfast is very expensive - it looked beautiful but I decided it wasn’t worth it. Dinner and drinks were good, service was quite slow. The room was stunning with all the amenities, a nice little balcony. The Turkish bath is a must. Would love to stay again.

Miinukset: The slow service at the bar area (on the same floor as reception).

Plussat: Breakfast was amazing

Miinukset: Customer service

Plussat: Loved this hotel and had an amazing stay. Great facilities, location, fantastic breakfast and staff service was exceptional. Huge room and really comfortable bed. We also had Club access which was fantastic. Only place to stay in Jerusalem!

Miinukset: The Spa isn't a part of Isrotel chain, therefore their service wasn't good at all, unlike Cramim for example.

Plussat: Great location. Nice clean room with great bed.

Miinukset: Reception. Dreadful check in & check out. They stuff needs training. They are the "face" of the hotel and they are doing a lousy job. First they didn't find my name. I had to show them the booking.com reservation (Koren). Then they didn't know how to change the reservation from card to cash. Upon checking out; they printed the wrong bill. The lady checking us out reassured us that the parking was paid. Guess what, the parking garage didn't let us out... Only when the parking garage got on the phone with reception- the parking gate opened. Reception gets a 0 mark.

Miinukset: Hotellin kahviossa nautin kaksi kertaa hyvän keittolounaan. Kaksi muuta ateriaa kahviossa eivät vastanneet lainkaan hinta-laatu-odotuksia.

Plussat: Top location, great staff, generous rooms

Miinukset: Breakfast was very chaotic

Plussat: Excellent service of hotel staff

Plussat: Pool. Breakfast. Location.

Miinukset: Staff attitude. Room Cleaning service Facilities upkeep

Plussat: Staff were very helpful and the location was excellent

Plussat: Rooms are nice and clean, stuff is very polite

Miinukset: Breakfast on Saturday was the worst I had ever in any hotel worldwide. Rooms are quite small Although our room was cleaned at least once a day, we were stuck without toilet paper and tissues in our room.

Plussat: The very kind, polite and helpful staff, the amnesties in the rooms( although cofee capsules weren’t reniewed)

Miinukset: The wet sauna has no facilities to wash the sitting benches before and after use. The lunch is incredibly high priced, especially for kids(300 shekels ?!, 400 for grown ups). As I reserved 3 rooms in some there were minor problems like tv out of service or plumbing faults.

Plussat: Great location, comfortable room

Miinukset: Very loud and you could hear everything behind the doors of the room, not bright, dirty cups for breakfast, no cattle in the room, bad air conditioning system, had to get up and turn it on, otherwise was cold in the room. Too pricey for the quality I have stayed there 8 years ago and it was way better

Plussat: The breakfast menu was great. The employees were great

Plussat: The staff was very friendly. location is very good, the room was net, clean and comfortable

Miinukset: Nothing really, maybe just a bit overpriced.

Plussat: The comfortable room and bed, and the pool and breakfast, and the view form the terrace.

Miinukset: I think you should put pens in the rooms, and not pencils.

Plussat: I liked being in walking distance to most of the things I wanted to do. Also, being a woman alone, I felt very pampered and guest services were great.

Miinukset: I was disappointed that the exercise facility was not open but the alternative (Maxilla) was fine.

Plussat: Location was superb

Plussat: good service for Israel. Expensive for the standard. Pool small and facilities only average

Plussat: Nothing

Miinukset: Staff attitude. Cold decore.

Plussat: The hotel is first class and excellent service. The location is very good and close to the Old City. The rooms have their own doorbells. It was great.

Plussat: Location. New building.

Miinukset: Although they really try, the service is not what it should be.

Plussat: The hotel's location is excellent. The breakfast that was included in the room rate was extensive and well prepared.

Miinukset: Service was awful. We had to ask for additional towels each day and, when they were brought, they weren't the number or ones we had asked for. Service at breakfast was abymal. We had to continually chase after the waitstaff to bring us coffee and replenish the cup throughout the meal. The room was made up very late in the day. This consisted of a "turn down" which really was not that as the bed was never made earlier. The carpet was filthy, the shower stall was never cleaned, and soap and facial tissues were offered only sparingly. The hotel definitely does not deserve its five-star rating.

Plussat: Beautiful hotel, excellent service, and wonderful location. The rooms are lovely and the food was wonderful. Staff members were charming and helpful.

Miinukset: The hotel is expensive, but this is true for the better hotels in Jerusalem.

Plussat: Hyvä aamiainen, siisti hostelli, löytyi myös parihuone omalla vessalla, loistava sijainti lähellä palveluita ja pääkatua.

Miinukset: Sänky oli kovahko, ilmastointi huonosti säädettävissä, wc-paperia ei saa laittaa pönttöön.

Miinukset: Great value for money, healthy breakfast and great coffee

Plussat: Hyvä hintaan nähden. Siisti

Miinukset: Aamiaisella ei mehua eikä kunnollista kahvia

Plussat: I liked the gallery room. It's cute.

Plussat: The location, the atmosphere, the pool table

Miinukset: The bed wasn't adequate for two tall adults as us.

Plussat: Not for lodging All pictures that are published online They are fake The place looks awful

Miinukset: Noting that this is not a hostel

Plussat: 1. City center. 2. friendly staff. 3. Comfortable apartment. It was awesome.

Miinukset: Love location

Plussat: Sijainti on erinomainen ja paikka siisti. Monipuoliset ja väljät oleskelutilat. Uudistettu terassi. Biljardipöytä myös kiva lisä.

Miinukset: Hostelliksi jopa hotellin tasoinen. Hinta hitellien tasoa.

Plussat: The room was clean and the bed was super comfortable. There was plenty of room to put my things, outlets for all my devices, and great free satellite TV. The bathroom was clean, and everything worked, good water pressure, plenty of hot water, too. The breakfast was basic but really good, with very fresh veggies and lots of options. It was a comfortable stay during difficult pandemic times. The staff were very nice and helpful. As nervous as I was coming to a big city these days, they gave me a comfortable home where I could leave my worries behind. And the location is phenomenal.

Plussat: Extremely friendly staff Great Location Value for money

Plussat: We liked the place and we will definitely come back soon!

Plussat: Nothing !! What a horrible place, horrible and insensitive staff.

Miinukset: Horrible and súper bad experience. Wouldn’t recommend it, mean staff, everything terrible. Never book this place!!

Plussat: Amazing location, helpfully team. Rooms are so clean and comfortable. I will come back of course !!

Plussat: We were spoiled with a bottle of champagne for our celebration. Room was clean and spacious, staff were nice and friendly.

Miinukset: Bathroom facilities had malfunctions and the staff came every two hours to ask us if we need anything and it was annoying since we didn't ask for them to come. Our room view was quite disappointing. Breakfast was basic.

Plussat: Great location, 10 minutes by walk from Western Wall. Very nice interior, like jerusalem stone on the walls. Comfy beds and very quiet rooms. Fast check in, friendly cleaning service. Shopping mall (street) Mamilla with caffees just few steps away.

Miinukset: I was not informed, that opening of the fridge means I have to pay. No space for own drinks. The refrigerator is more as an vending machine than a fridge. Even after 5 days I didn’t understood the lighting system. Unprofessional service in breakfast room. All the time chatting about private things (yes, I understand little bit arabic) and nose picking on the floor. Breakfast not really tasty, shakshuka too sweet, old fashioned bufet like from seventies, bad coffee. No breakfast a la carte. One evening we went to Mamilla Rooftop Restaurant. Which is sold like restaurant with unique panoramic views. We had an reservation, but nobody was at the entrance so we were waiting and had to ask someone to take us to the table. When we finally sat down the ugly plastic jalusie went down and the view was...over. We asked the waitress about it and her answer was „it is broken“. We told her, that a few minutes before it worked and she said „I will check it“. From this time she completely ignored our table, she sent another waiter with diner to the table and a barman with drinks even though she was clearly all the time with her back to our table. After everything was eaten and glasses were empty we asked somebody else to pay, because we‘ve been still ignored. Her behaviour was so unnaceptable to the point that we didn’t go to that restaurant for the rest of the week. Next day the lady was in executive lounge. We ordered two tonic waters, we received just one. Without ice and straw but with sour and pissed face. Btw., nobody at the executive lounge is informing guests, that they are serving non alcoholic drinks too. But the worst think was the check out. There was a 30$ Room Service which we never had and it took about 15 minutes to explain it. But they asked me to return them my credit card, cancel the transaction and do new one with correct amount. The reception supervisor assured me, that first ammount will be back on my card in few minutes. Unfortunatelly it was not.

Plussat: Shabbat dinner.

Miinukset: Bathroom layout is awkward.

Plussat: beautiful, modern decor

Plussat: The hotel lends a nice reprieve from a long day of sightseeing and compliments well with the "fairytale-ness" of the city. The breakfast offering is vast and well worth waking up for to have a good kickstart to the day.

Miinukset: Although well-designed, the staff and service was not quite up to par and seemed grossly inexperienced for a five-star hotel. They could not think beyond textbook answers to solve problems. With complaints on several occasions, different members of staff did not call back when they said they would get back to you, on things as simple as a wireless password. Front desk was of no help when I tried to extend my stay, and only offered a room in the event I upgraded as they were sold out. However, I managed to get a room on my own online.

Plussat: Beautifully designed and specious rooms, excellent location, walking 2 minutes to amazing old city of Jerusalem, and 5 minutes to lively city center and night life.

Plussat: Conceige services were great

Miinukset: rooms were dramatic,but a little small

Plussat: Two helpful and charming young ladies -- one Polish, one Israeli -- on the service desk who offered helpful recommendations on restaurants and tours. The breakfast buffet provided an excellent selection. The hotel is some 5 minutes walk from the Jaffa Gate into the Old Town, so ideal for visitors wanting to spend time wandering around there.

Miinukset: Although our Booking.com reservation said clearly the hotel accepted Diners Club cards, on arrival I was told this was not the case and that nothing could be done but present another card. Some hotel staff seemed almost totally disinterested. Overall, the atmosphere was very impersonal. The room was small and the washbasin area in the bathroom was very cramped with little room to place toilet bags.We certainly did not feel we were in a 5-star hotel.

Plussat: Design of hotel and rooms with great location.

Miinukset: Staff needs training in breakfast room, including how to make espresso. Spa and pool were not opened.

Plussat: waiting staff were great

Miinukset: its unfinished - ridiculous.

Plussat: exceptional food, exceptional interior design and furnishings, excellent location

Miinukset: staff not on par with the cutting edge design of the hotel

Plussat: Great contemporary hotel unfortunately due to only recently opening all facilities were not available during our stay. Good location for visiting both old and new city.

Miinukset: The lobby was much too cold. Reception answer in English not Hebrew. the tables in the lobby look nice but very uncomfortable touse. Much too low.

Plussat: Clean room. Good shower. Nice staff.

Miinukset: I was auto-transfered to this hotel from another brach of this hotels chain, very dissatisfied.. Bad mattress. Uncomfortable pillows. I asked for a double bed, got two single beds connected. I had to go to the lobby three times to ask get someone to put an addon on the mattresses to make it feel like a double bed. Breakfast is varied, but I had to stand in line for more than 25 min to get an omlette. Some of the foods that ran out before we got there were not refilled so we couldn't get them.

Plussat: Breakfast was on

Miinukset: Staff inattentive. On their phones while I was at desk. Umbrellas all broken. Couldn’t walk out of hotel. No special area to just sit and relax. Unfortunately building works at time we were there so right on 7am work started.not their fault. Notices up and down hallway. No sound proofing.

Plussat: Spacious rooms with nice bathroom amenities and proper towels; a new boutique hotel with a luxury feel to it. The location is good, just off Jaffa street, a short walk to either the old city or Yehuda market. There are some parking spaces available in the basement so call ahead to ask for availability.

Miinukset: The front desk was staffed by a single person (who was courteous and helpful) who also handled incoming phone calls during the three nights we stayed which meant service wasn’t as prompt as hoped for.

Plussat: All the staff in the restaurant were good. The rooms were clean and tidy.

Miinukset: Reception room should be lighted not dark. As for food there is no facility of room service. No lunch and dinner only sometimes. People prefer to eat in the hotel after tiring trips. So atleast kitchen should be open. We slept 2 nights without dinner

Plussat: breakfast included

Miinukset: nothing

Plussat: They were absolutely fantastic. Every part of my stay

Plussat: The facilities location and breakfast were all excellent.

Plussat: Everything about this hotel was simply amazing . The breakfast really topped it off, super delicious!

Plussat: absolutely nothing

Miinukset: We ate in Chakra restaurant, we wanted to stay over for the night. we picked the most expensive hotel which was so disappointing. no water, dirty bed, not towels, horrible smell. all was old and doesn't justify price at all. We will never believe that Leonardo will allow such low quality. flowers in breakfast were dead in most tables. Stuff didn't ask how was our stay, they had low dress code and was just really bad experience. dont spend a penny going there.

Plussat: Overall it was very great,

Miinukset: For an environment that is very comfortable it would've been nice to have had amenities like water and fruit, or at least water extended in the room each day of the stay

Plussat: Breakfast was delicious and plentiful. We are very satisfied with the hotel services.

Miinukset: The communication before the stay could be improved

Plussat: The location is excellent, the breakfast is sumptuous, and the greeting staff especially Ronit, very warm and friendly.

Miinukset: Nothing.

Plussat: Gorgeous view and best service!

Miinukset: Pillows not very comfortable, sheets too small but these are minor problems when you compare it to all that's positive!

Plussat: Es limpio , bien ubicado, en la recepción ody muy colaborador, muy cerca de la ciudad vieja

Miinukset: Todo bien

Plussat: amazing staff, beautiful hotel, perfect location

Plussat: Had a wonderful experience. Everything was great.

Plussat: Lavish Buffet Breakfast. Tons of variety!!

Miinukset: We got rooms not according our reservation

Plussat: Reasonably quiet, friendly, very nice lobby, culturally very interesting. Staff were friendly and did not impose service.

Miinukset: Lobby was beautiful, and rooms were comfortable but not up to date. E.G., tiny, old crt television. Phone in the bathroom was wired to a wire coming out of the ceiling and running down the wall (I.E., a retrofit).

Miinukset: Internet service and Mikva facility should be included for the price we paid for our room.

Plussat: Very poor hotel - under all viewpoints.

Plussat: Very nice hotel. Good standard so good value for money, not too far from old city (10 min walk)

Miinukset: Nothing

Plussat: We came to hotel due to another hotels cancellation on the 24th Dec. Literally the second we pulled up and stepped out of the car we felt the warmth of the staff attending to our needs: Front Desk, Restaurant and Bar service staff top!!!

Plussat: Front desk staff very kindly allowed us to check out late the day of our plane -- 8 pm. Thanks! Breakfast was very good. Lobby lounge is very nice.

Miinukset: Most of the staff seemed like they didn't want to be there. Our rooms were barely made up (wet towels left on floor). Air conditioner took a long time to get room cool. Rooms are very small. No concierge.

Plussat: However there was no concierge at the Dan in Jerusalem And there was one available at the Dan in TA. That was helpful as the staff in Jerusalem did not seem to be knowledgeable on info re: dinning out.

Plussat: The service provided by Angelina and Hamis. They were outstanding

Miinukset: Housekeeping didn’t do a great job. They didn’t pick up things from the floot

Miinukset: Too expensive.

Plussat: very good breakfasts

Miinukset: hotel needs an internet room, where visiters can use the hotejs computer, keyboard etc

Plussat: Nice room

Miinukset: Quite expensive for the services given. Because we had a problem with the cold in our room. The air conditioner had been shut and it was resolved only Saturday night.

Plussat: Location near Jaffa Gate

Miinukset: Extensive but low-quality breakfast; shared spaces not accueillant; loud and chaotic at reception and lounge.

Plussat: Location

Miinukset: The staff, for the most part, wasn't helpful. For example, it was a cold night, and when I called downstairs and told them the heater was broken--even the lowest setting made the room unlivable--the staff's response was to open my window. It was raining heavily with strong winds that night, so I pushed the staff person further, who finally sent up a portable radiator. The sheets on the bed were torn. The bed wasn't made adequately, so that I couldn't fit my body into the bed. The shower glass wasn't sealed, so that water leaked all over the bathroom. Several staff at the front desk were unfriendly.

Plussat: Great location, wonderful breakfast and the room was very clean. Staff was nice and accommodating.

Plussat: pretty convenient to the old and new city

Miinukset: bathroom wasn't great, we were put in smoking room after requesting non-smoking, long walk to restaurants, quite expensive

Plussat: The clientele were unusually intelligent, diverse and courteous. The staff were really intelligent and courteous too .

Plussat: Updated and very nice. Better than Inbal for much less.

Plussat: Very nice, pretty and clean. As nice or nicer than Inbal but cheaper. Great Shabbat meals!

Plussat: Good value for money, especially the breakfast, very comfortable for a family stay.

Plussat: Loistava sijainti, hyvä ja toimiva palvelu. Valitsisin uudelleen.

Plussat: Good location. Staff friendly and helpful.

Miinukset: Rooms were clean but decor and furnishings needs updating. Beds not very comfortable. Also, sleep disturbed by street noise (room at front of hotel).

Miinukset: Room decor and furniture was old and needs updating. bed not very comfortable.

Plussat: Quiet room, clean and good bed. walking distance to Jaffa gate. good breakfast.

Miinukset: rather expensive for a room which wasnt anything special. view at a yard. paid internet in room, lobby not cozy.