Mumbai hotellit lähellä Chhatrapati Shivaji Maharaj Vastu Sangrahalaya

Plussat: This hotel was exceptional. We normally stay at the JWM and this was first visit to the Oberoi... and we loved it. WE thought the design (modern, contemporary) was exactly our preferred style of hotel (as opposed to chintzy seen at many other 5 star hotels in Mumbai). The suite had the most spectacular view and was spacious, spotlessly clean and so very comfortable. We had a lovely friendly welcome (I'm deaf and that's not always easy in India, but the guest reception on arrival was really charming, kind and considerate... thank you!). The afternoon tea and champagne was a good first day choice - not rushed, all very clam and civilised. I can imagine though if you just want tea it might be a little slow (but was PERFECT for us). We loved the Italian restaurant and the piano and entertainment on our first night dinner was lovely. The food great, the wine, excellent. For the second night we ate in the open plan restuarant - much more relaxed and had a coupe of the signature dishes (the sushi was running short BUT they managed to combine some dishes and I ate the finest sushi I have had in ages... thank you). The waiter on that evening for our table was efficient, friendly and we had a laugh about me making a spillage... and then he made a spillage. A really GREAT ambassador for the hotel / restaurant.

Miinukset: The third night we ate in the open plan restaurant again... and it was a totally different experience... no sushi sadly (it's their SIGNATURE dish), with abrupt service with no engagement at all... what a different. Had we not enjoyed it the previous night we would have formed a really dim opinion. REGRETABLY I offered my feedback (that was a BIG mistake). The REAL problem at this hotel is that when you are saying EVERYTHING is wonderful they tend to dismiss the comment (verbal or written... and you get a written feedback form for everything). So that when you say something hasn't quite been so good they fall over themselves and blow out of proportion the response... chocolates, wine, cards, letters... all too much. Feedback is about 'catching people winning' and 'celebrating success' and building upon that AT THE SAME TIME as listening when something is a little off. We stopped offering ANY feedback after this... which is a pity as there were so many charming staff and great facilities to applaud. The only real let down is the health suite... it resembles a municiple gym from 20 years ago... not exactly luxurious in any way... have a look at the JW M or visit the Es Saadi Palace in Marrakech... that's what good looks like. Otherwise...thank you... we will be back!

Plussat: This hotel was a dream to stay in, every single staff member was so sweet and helpful. The amount of kindness was very heart warming. Absolutely love that this hotel caters to Allergies, especially gluten free, my sister and I loved the gluten free banana bread, and the amount of options available at breakfast. We were truly spoilt. This area of Mumbai felt very safe, we were able to walk along the promenade at night without feeling worried. The pool was stunning with a fantastic view of the mumbai skyline. Great to watch sunset or the sunrise. We will definately be staying here again if we come to Mumbai.

Miinukset: We were not too keen on the restaurant Ziya. Food was very unusual. I think they were trying to create something exceptional, but the flavors sadly didn't work out. However each ingrediant was cooked to perfection. The food was also over priced when it wasn't what we would call exceptional food. Maybe rethink your menu as it has the potential to be amazing. Additionally we were not to impressed with Coloba. It was a good experience but sadly no boutique shops that we were looking for, as we were short on time for shopping. If you would like a tourist experience then it is a great place to go.

Plussat: Breakfast was wholesome and covered multiple nationalities. Our room was beautiful, with a King size bed, bath, desk and chair, a toilet with a door and a trunk room to hide away your cases. The housekeeper on our floor, Marina was a delight and very accommodating The hotel provides provides bay and ocean view, Marine Drive has a broad walk way between the ocean & road great for evening strolls. Security checks are conducted on entry to the Hotel and due to the COVID-19 we were also had our temperature taken each time we entered.

Miinukset: Service around the pool area was almost non existent, had to find someone to get a drink or food.

Plussat: Customer Service

Miinukset: Food. I had food poisoning from eating the kebab platter that I ordered.

Plussat: Comfort staff breakfast was amazing..

Miinukset: Stay was most comfortable.. facilities are good.. staff are friendly and helpful.. checking in and out was good easy..Perfect hotel..x

Plussat: They somehow managed to make my wife and I feel like the only guests in the hotel. It seemed like there was nothing they couldn't to for us. The concierge brought someone in to set us up with SIM cards, tied up the loose ends in our travel booking with another Oberoi hotel, arranged for a car to take us to the airport set up a tour of Mumbai, as, well as a private cooking lesson with one of the chefs at one of the 3 restaurants on site. They also sent flowers up for my wife just because. It was such a wonderful experience that it's difficult to sum up. Bottom line, ignore any other option, or deal, or what-have-you. You will not find a more incredible experience anywhere.

Miinukset: Absolutely nothing.

Plussat: The staff were all excellent and the breakfast choice and overall attention to detail were some of the best we have experienced.

Plussat: Amazing hotel. We arrived early due to the visa issues following coronavirus and they accommodated us very well without any issues. Great service from everyone. The breakfast was brilliant as well. Concierge always gave great advice on whatever we asked for.

Plussat: Everything from check in to check out,the staff make you feel like royalty the rooms are fantastic, the food in hotel is excellent the high tea well worth going to,the bteakfast is excellent, swimming pool lovely and clean it's the excellent staff that make this hotel more fantastic.

Miinukset: Nothing I didn't like.

Plussat: It's the taj. It's lovely and our room was freshly redone since last year. It's way too expensive for what you get, but where else would you stay in Mumbai? Breakfast buffet was always amazing in the past, this stay we were super disappointed. Milk was UHT from a box, selection was limited, took ages to get water refilled.

Miinukset: Breakfast buffet was always amazing in the past, this stay we were super disappointed. Milk was UHT from a box, selection was limited, took ages to get water refilled.

Plussat: The staff were very friendly and the attention to detail was exceptional We were upgraded to the Palace

Plussat: very good location and the hotel is excellent

Plussat: Loved everything about Abode! The staff were so hospitable and made us feel so comfortable. The rooms had so much personality and the breakfast was delicious. Will definitely come again!

Plussat: Very nice butique hotel with really helpful staff and nice little events organized for the guests. Good breakfast!

Miinukset: The basic rooms were slightly overpriced considering there was no toilet in the room. The room got very moisty due to no proper ventilation in the showerroom. I aslo got my credit card data stolen after the visit - it was one of 3 places I paid with this card so im not sure which hotel it was exactly that misused my credit card data.

Plussat: Loved this eco friendly place so much. Very cozy design and very friendly staff.

Miinukset: A bit noisy so room needs some sound proofing from the street

Plussat: Great location and lovely helpful staff. Breakfast was a nice varied mix of local style cuisine and other options. Room was very clean and the interior throughout was nicely considered.

Miinukset: WiFi was a bit patchy in the room and the showers in rooms have no extractor so left a loft of damp and moisture in the space. Had to make sure to leave the windows open to air out but know not all rooms have that option. Outside sound insulation could also be better, had to switch rooms in the middle of the night due to nighttime roadworks taking place directly in front of the widow.

Plussat: Great staff, accommodating, easygoing, thanks Uv. Also cognizant of corona virus precautions. Thanks a bunch Dave and susie from canada

Miinukset: N/A

Plussat: People were generally friendly, place was cozy and nicely decorated.

Miinukset: Breakfast was not the best, rooms were a bit loud.

Plussat: Restaurant , atmosphere

Plussat: The staff was helpful. My request for a change in room to a higher floor to avoid construction sound was met with promptness. And I was happily given an extension which I really needed as I had a small child with me and going out during Covid days was becoming difficult.

Miinukset: A coffee machine in the room like a Nespresso would be helpful. Some more kid meal options. In room service or even mini bar. And maybe a small section in the gym area for kids to workout? Like a small Yoga space so they too can learn and exercise.

Plussat: Shoaib at the breakfast room was very supportive.. I made sure that I sat at the same table. He looked after my needs perfectly. Thank you Vivanta president . This was my 3 rd stay at your hotel.

Miinukset: The hotel just debited the full amount for 3 nights days before it was due from my credit card. The were allowed on the day of checkin 1 night. But we had fixed up with them weeks before that the 2 friends where the booking was for will pay on arrival which they fully agreed. When we complained, they said this is booking.com doing, its not there policy. It took us about 3 weeks getting the amount credited back by them. The staff was very unhelpful in this and very unfriendly.

Plussat: Breakfast was good, lots of choice. Nice little gym and chill out area with steam room and sauna. Hotel very clean. Great shower. Lucky the waiter.

Miinukset: Nothing much, rooms were comfy but not outstanding, the location is okay but not much choice if your looking for restaurants etc. But Uber is cheap anyway and basically get that everywhere.

Plussat: Great room with great staff

Plussat: Attentiveness of service

Miinukset: Temporary construction works in the area making access slightly slower

Plussat: Loved the idea of a la carte hot breakfast.

Miinukset: Lighting in the lobby / lifts could be brighter.

Plussat: Location, comfort, cleanliness and exceptional service

Plussat: The staff were extremely helpful and booked our train tickets to Goa with ease - replaced our phone SIM cards with ease - used mobile for texting as we are Deaf and can’t use room phone. Very friendly staff

Miinukset: Birds by the pool

Plussat: Excellent Hotel and outstanding Staff. Inclusive breakfast was exceptional in choice, quality and service. The rooftop bar - "The Dome" is one of the most exquisite bars in the world - overlooking Marine Drive and the Bay. Weekends, Friday night is buzzing.

Miinukset: Nothing

Plussat: its a nice location , room are very good , breakfast very good, staff behavior very friendly , Room Service they quickly,

Miinukset: Service , behavior , Sea view excellent , they allocate me Honey moon Room its quite big and good

Plussat: Very friendly and helpful staff! Whatever question or challenge occur, with regard to organizing our stay, the staff provided counselation and supportive help. Nice and clean rooms and hotel area. Pleasant roof top bar and breakfast terrasse with sea view. We received a complimentary foot massage, which was a nice surprise. Thank you, InterContintental Team!

Plussat: The staff and service were exceptional ! Proximity to shopping, sightseeing and restaurants excellent and accommodations were super comfy (:

Miinukset: A little cleaner would have been nice as the halls and workout facility seemed a little ignored , and the cost at the rooftop bar was outrageous

Plussat: Room size was excellent and comfort level was astounding

Plussat: Staff helped up set up day trips with a driver

Miinukset: Told Internet included in cost of room by some staff which it was not.

Plussat: 3rd or 4th stay I like the people excellent service including every evening in the restaurant

Miinukset: Few problems with Wifi and telephones not working.

Miinukset: Very very expensive

Plussat: Location superb. service excellent. Very good service at reception and very informative. Definitely stay there next time in Mumbai.

Miinukset: Nothing not to like

Plussat: Very spacious room and helpful staff

Miinukset: Smoking room was given No rooftop restaurant

Plussat: Closeness to my hospital

Miinukset: Room size

Plussat: I wanted a hotel used by Indians , in a good location . This hotel was great . I could not fault any part of my stay . I am not Indian but wanted an Indian hotel to inhance my stay

Miinukset: Nothing everything was fantastic

Plussat: Cleanliness. Location. All the rooms are suite rooms.

Miinukset: This was probably sith time, that I stayed at Marine Plaza. It's a very good property, conveniently located and value for money.

Plussat: The property was nice. The room was excellent. Very large with a separate office. The bed was nice and bathroom was very good. The location was excellent as it was near the places I wanted to visit. Plus, it was near the Bay. Nice walking spot.

Miinukset: There was a banging noise at 0330 hrs the first night. I called front desk. They said they would check it out. The noise continued for another 15-20 minutes. I called again to front desk. They advised they would find out. 10 minutes later, the noise stopped. But 5 minutes later, the knocking started again. I then went downstairs to front desk to complain. The clerk advised that the maintenance man was going to check it out. The noise continued until 0430 hrs. I was very upset.

Plussat: Location,cleanliness

Plussat: All the staff in the Hotel were excellent, very friendly and helpful. This is a very nice place to stay.

Plussat: Warm wlcome, attention, clean , good breakfast, excellent location , international public,very close to all shopping place,will come back to stay

Miinukset: Room was not ready at arrival at 13:00 hours. waited till 14:00 hours in coffee shop, coffee was on hotel cost

Plussat: I stayed at this hotel twice in 2 weeks. At first, I was given an outdated , not clean, dusty, and a very congested room. I let the staff know I was unhappy with the room and the 2nd time I was given a renovated, very clean and a very nice room, which was worth the money I paid. Staff is extraordinarily helpful and pleasant. Thank you Ambassador Team!

Miinukset: The outdated, unclean room that I was give at the beginning of my stay. The sink was broken with a crack. Dust accumulated in the every corner of the room and side tables, not worth the money I paid. But during my second time of stay it was taken care of with the best room!

Plussat: Staff

Miinukset: It’s a very old n shabby building Not worth half the price I paid

Plussat: in fact there is not a water station but they placed 3 bottles of water each day they did the room.

Plussat: Space and breakfast Staff is very supportive

Miinukset: It can be more clean

Plussat: Only locataion

Miinukset: Room decore

Plussat: Very clean. Excellent staff.

Miinukset: Bit expensive. No tea maker in the room.

Plussat: Everything was good

Miinukset: Need extra amenities

Plussat: Staff were generally helpful, friendly and accommodating. Everything worked in the hotel. Shower and AC were good, beds were comfortable and the room clean. Room service was quick and efficient. Check in and check out went smoothly.

Miinukset: We booked the family suite based on the pictures on booking.com. However, there was a DRASTIC difference between the room in the pictures and the room we were actually given. (Pictures attached for reference) We did not appreciate this, and while everything in the room was functional and worked properly, (shower and AC were good, beds were comfortable and the room was clean) we felt mislead. The room we got was actually quite old and dated and looked ABSOLUTELY NOTHING like the one in the pictures. When we asked the reception about this, what they told us was that there are 2 family suites, and one was refurbished (the one in the booking.com photos) while the other was not, and that the refurbished room was already booked. They made an effort to offer us another 2-bed room but it was not sufficient for our group in terms of bed / sleeping arrangements so we had to make due. We purchased 5 cans of craft beer from a mall to take back home with and stored them in the fridge in the room during our stay. However on the 3rd day, one can was stolen from the fridge during the day while we were out. We weren't about to go to the police over a can of beer, however this was utterly disappointing and what was most troubling was no one took any responsibility for this or made any sort of effort to either replace the beer can or reduce the cost, despite us complaining to the front desk as soon as we realized, as well as prior to leaving. (This was a relatively expensive German craft beer and could not be purchased from any area nearby). Stealing, however small an item, is wrong on all levels and we were completely disappointed by this. We had to be sure to either lock up every little thing we had, or carry things with us on our person whenever we left the room after this happened as we did not have the confidence or trust to leave things around the room.

Plussat: THE BREAKFAST WAS GOOD A LITTLE TOO EXPENSIVE THE LOCATION IS PERFECT FOR A TOURIST AND EQUALLY FOR BUSINESSMEN. THE ROOMS FOR THE FAMILY IS EXCELLENT WHICH MAKES IT IDEAL FOR A FAMILY OUTING OR FAMILY FUNCTIONS.

Miinukset: ONE THING THAT WAS VERY BAD IN ALL THE THREE FAMILY ROOMS BOOKED BY ME , WERE THE MATTRESSES AND CANT IMAGINE WHY THE MANAGEMENT HAS NOT CARED TO RECTIFY THIS, HARD , UNEVEN, RIDGED, JUST TOO BAD.

Plussat: The staff is awesome and helpful, but the room itself is severely underinvested, air is bad and humid, difficult to sleep, breakfast is underwhelming.. I think with the above in mind the hotel is overpriced. Maybe all hotels are expensive in Mumbai and others are even worse for the money they ask -, i do not know, - but i totally did not enjoy this one.. The staff though is very helpful and professional.