Mumbai hotellit Madh

Plussat: Great property...will recommend to one and all

Miinukset: I feel the trainee should have their names and trainee written rather than giving them a badge with no name.

Plussat: - Mr. Albert who served us at the Hotels restaurant on all the three days was welcoming, Friendly and professional. He was someone who seems to be the only one trying to make the difference.

Miinukset: - As a travel enthusiast as well as due to work i travel across the globe very often giving me an oppurtunity to stay in best of the Hotels/ Accomodations. By my experience hotels mostly in asia keep the temperature settings and contols in guests rooms locked to a certain degrees usually 23 or 24 according to the ongoing season. Which is a cost saving measure for the Hotels. Guests occupying the rooms can't increase or decrease the temperature according to their needs; Unless you have brought the same to the attention of some staff who care and unlock the controls specifically for your room. I stayed at The resort for 3 nights with my wife whos expecting. I requested the hotel Staff and maintainence to unlock the temperature controls or fix the aircon which was 24 degrees which was too Hot for us and unbearable due to humdity in Mumbai. The hotel maintainence came several times to fix the issue, But were Helpless and only left every single time by saying " It Should be fine in a while ". As my patience and kindness was tried and tested , On the last night of my stay after the maintainence Staff left, i came to the hotel receptiong and informed them of the same as well as spoke to the manager. To my surprise they werent aware of my repeated complaints since all these days and the manager Mr. Mahek offered me a table fan or a change of room ( On the last night before my Checkout ). I questioned that, Have i paid to stay Under a table fan ? And just 8hours before my Checkout you are offering me now a change of room expecting me to ask My pregnant wife to pack and moveout to another floor ? To this they had Nothing else to say, Nor did they have any other service recovery tool. - This leaves me with a few questions would i be recommending anyone to stay at The resort or Staying myself or recommending in My travel circle? Definitely not. - Please take note of chain of communication failure among your Staff.

Plussat: Not clean at all

Miinukset: Cleanliness