Mumbai hotellit Vile Parle

Plussat: Area location n house keeping very neat.

Miinukset: Area of the breakfast n dining was horrible. Service n eatables are not good even to the stars of Maharashtra state though not for other people.

Plussat: Staff and Location

Miinukset: Toilet had running water all night. Air Conditioning Unit had smelly air coming out of it.

Plussat: Value for Money. In the center of the city. Near to the airport. Staff was friendly. I will prefer to stay again in this hotel if I am travelling again in the city.

Plussat: Neat and clean place

Plussat: Cleanliness of room, breakfast and behaviour of staff

Plussat: Very conveniently located near the airport , rooms were clean & food was good , will definitely recommend

Plussat: Rooms , location

Miinukset: Lenin

Plussat: A descent hotel for one night short stay. First of all, the location is very good as in close proximity to airport and western express highway. Although they served a most basic buffet breakfast but it would be ok if you like omelette and fruits.

Miinukset: The air-conditioning of the room was indeed very noisy....mattress was not comfortable (it was spongy soft with no firmness). The cup-board was very dirty.

Miinukset: As I m genius customer of booking.com I informed the person at reception that we have privilege to checkout late. However he said no u hav to chck out now only at 12.00. That was no expected .

Plussat: Staff way of talking was very rude, mainly senior staff , junior staff was very nice cleaning and

Miinukset: Cleaning and senior staff attitude to be verychanged

Plussat: The staff was helpful and smart

Miinukset: Falling off the broken chair while getting getting to have my dinner. Luckily didn’t get hurt

Plussat: Breakfast was delicious. Location is very near to domestic airport, very convenient.

Miinukset: Very chilled A.C. in lobby area.

Plussat: Nothing was there to like , room tariff should not exceed 2000 on a higher side.

Miinukset: There is not breakfast arrangement inside hotel , you have to go to a different place for breakfast. Breakfast had only 2 menus.over all hotel is becoming great if u bring the tariff 1500 to 2000 per night.There is no parking space for your car.Hotel staffs not organized, do not respond immediately.The billing section manager is not professional enough.

Miinukset: The breakfast; the dirty wash basin in the dining room. Very poor standard.

Plussat: lOCATION NEAR TO AIRPORT

Miinukset: RESTAURANT IS NOT AVAILABLE FOR GUEST ACCESS

Plussat: Shuttle to airport

Miinukset: Staff's behavior is not good

Plussat: One thing I liked was the staff at breakfast were very kind and always accommodative and the luggage person helped me alot and was kind man Other than that nothing .

Miinukset: I had the worst experience of my life . a hotel and mainly front office staff very inconsiderate The manager didnt turn up just communicated on the phone . I had an AC room booked and at 1am find out when checked in at 12.25am that Ac not working and being tired after missing international flights telling the hotel front manager and then they coming after few min changing room . 1 Am switch rooms ??? Didn't they know of customer arriving soo previous check in. Also requested them that when i checked in after midnight If i could have a late checkout as 4pm I had a pick up to nearby town . They refused and just said i would only get 1 extra hour that is 1pm . Which every hotel considers and really not a favour . Then i decided to call my family friend to come and see me at 10am at hotel and take my luggage with them as then i would be picked from their home at 4pm . I get a call at 10am or so that i have a guest I ask.them to send him up . THEY REFUSED SAYING NO U COME.SEE HIM DOWN. I went down and asked why they say hotel policy I asked them give me any rules and writting . They could not present . And i had to sort my luggage in room and give my family friend . And they tell me we can only help u by taking luggage in lobby or restaurant and u can do it there!!!! Then manager was called he never came personally . And 2 times I spoke to him even asking him to refund me money of what they delivered me was a non ac room and not AC room which i booked all he did was nothing and lastly he actually threats me that I will Call the Local cops I said do that . And they called and I explained myself and cops too listened and knew it was not right The way customer was treated . Worst experience from people and service like this . Never ever booking with them Ever !!!! Lastly I just took my luggage by 11am and left They didn't refund me any balance saying Talk to booking.com . Soo i wonder how booking.com is going to refund me the money .

Plussat: Location is good for airport. The rooms are OK, staff OK, breakfast sort of OK, everything OK.

Miinukset: The little things are missing - WIFI needs tokens for each 24 hours and keeps falling out, no drinking water or tea/coffee facilities in room - all has to be through room service. Feels dated in its approach.

Plussat: Breakfast buffet was just perfect.

Miinukset: The room can do with some upgrades. The beds are very old and creaky.

Plussat: Exellent location. Did not partake of breakfast

Miinukset: Room looked a bit aged and worn out.

Plussat: Location

Miinukset: Bathrooms were not clean Wardrobe is small Guest not allowed in room even in daytime