Niagara Falls hotellit lähellä Niagara Falls History Museum

Plussat: Great location close to Falls and everything !! Will stay there our next trip

Plussat: We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids.

Miinukset: Liked everything

Plussat: Room was clean

Miinukset: Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff

Plussat: Location and cleanliness

Miinukset: Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.

Plussat: Location and cleanliness.

Miinukset: Expensive breakfast and parking

Plussat: Very nice room, clean and great location.

Miinukset: Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.

Plussat: Nice pool!

Miinukset: Breakfast buffet had no fresh greens (lettuce, cucumber, peppers, tomato, etc)

Miinukset: Crowded, one of the rooms had a view of a concrete wall and nothing else.

Plussat: Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach

Plussat: The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.

Plussat: Our room was very nice with a jacuzzi tub which was a pleasant surprise.

Miinukset: Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.

Plussat: Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there.

Miinukset: The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.

Plussat: Good pool,hut tub and sanua

Miinukset: Wifi wasn't that good ... At least not up on the 4th floor

Plussat: Clean, bright, comfortable room. Kids loved the pool. Relaxed atmosphere. Basic exercise room.

Miinukset: It was a bit pricey for a place with zero breakfast.

Plussat: Room was very comfortable and spacious. Liked the retro decor.

Miinukset: Hugely inflated pricing for a weekend stay. Bath towels too small and too few. Spa was too busy to enjoy and facilities (shower area) lacking.

Plussat: Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub

Miinukset: Hot tub too cold

Plussat: The front desk staff. As a former hotel guest service agent I was very satisfied withthe staff and their recommendations. Young brown skin gent working the evening shift is a star and if your smart lock him down in you company.

Miinukset: The ugly design paintings in in the room. Who approved that?

Plussat: Location

Miinukset: It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount

Plussat: Beautiful rooms, friendly staff and the best location. Walking distance to everything and front-facing rooms have the perfect view of the fireworks over the falls. Amazing hotel. We wouldn’t stay anywhere else.

Miinukset: Very dirty. Un safe. Was warned about shady characters walking around. Water stains on furniture.

Plussat: On the high floors you actually get to see the falls on a budget price!

Miinukset: The mattresses aren't the best but they'll do.

Plussat: It was good price and close to the falls and Clifton hills

Miinukset: My room did not have a jacuzzie tub like in the description I was kind of disappointed by that

Plussat: Centrally located. Most sites walking distance.

Miinukset: Needs updating, parking should be free if you stay there... plus my car was dinged in the lot!

Plussat: I loved the location! The stuff was very nice, room had everything we needed.

Miinukset: There was an "old carpet" smell in the hallway and the room. I mean it nothing that will burn the nose hair but it was there.

Plussat: Had the junior suite which was very spacious (however friend also had suite that was slightly smaller so specify when booking). Overall was a decent stay for one night but wouldn't want extended stay there. Close to clubs and shopping!

Miinukset: For some reason the tv channels were seriously lacking. Aimed to be back in room for jays game but couldn't get it on tv! Also mini-fridge and microwave are great to have but seriously small and outdated! My friends and I joked that this was a hotel-motel feel.

Plussat: Only thing good at this hotel is location.

Miinukset: The room smelled like cigarette smoke (our clothes and hair smelled just from being in there). The curtains looked and smelled like they have never been washed since they were put up. Even the air coming out of the a/c unit smelled. Stained carpeting. Tried to get a different room but was told none available. Front desk staff not helpful. (During our 4 day stay we dealt with a broken toilet, broken safe, dog barking through night, elevator broken for 2 days). This hotel is for smokers and people traveling with dogs. Wish we had left as soon as we smelled the room.

Plussat: location

Miinukset: I was charge extra for a full parking Parking lot. Room is dark and tv super old , with 5 channels. They offer Wii fi ,but it was not able . I complained and a handyman came to help me and He said sorry. It does not work on 8 floor. Luis Araoz

Plussat: Total cost for a King bed and fold out couch was $57.50 (US). You could see the American Falls from our window. They would probably be obscured by trees when their leaves return. Pool area was fine, perhaps a little stark. Bed was somewhat comfortable. The room was kept up. For some reason, there was a plastic bag over the smoke detector.

Miinukset: Walls seem very thin. Could hear the neighboring TV very clearly. We used the noisy fan to create white noise to drown out the TV. Our door would rattle when the neighboring door would shut. The bathroom could use some work. The light colored tile grout was turning black and tiles cracked.

Miinukset: Two of the lamps didn't work. But otherwise good room

Plussat: Great place, great service we're coming again!

Plussat: I liked the room was nice and spacious

Miinukset: I didn't like that you needed a ticket to get breakfast

Plussat: Great location, great value for money, friendly staff

Plussat: The hotel was very clean and located very close to thestrip. There are two bars across the street but you do not hear anything once inside. Staff are incredibly polite and parking, although not included, was affordable. Perfect hotel for a family or couple at an affordable price

Miinukset: Although i would recomend the hotel, our fridge was barely cold enough to mildly chill a bottle of wine, and the settings knob not surprisingly missing. The other fault was air conditioning unit unable to keep up with the 85+ weather outside. It was a tad warm on our stay

Plussat: Locaition. Very clean.

Miinukset: Extra parking fee.

Plussat: Close to Clifton hill and everything we wanted to see. Didn't have to drive at all to get to places.

Miinukset: Not a lot of channels missing quite a few!!!! Needs to improve with more selections and more sports channels.

Plussat: The location is perfect! The hotel is one block from the top of Clifton Hill, with bars and restaurants lining the streets. The falls are about a 10 minute walk and there are various bus routes within a 5 minute walk. The staff were friendly and helpful, providing a map and recommendations as to where to eat. It is a clean, comfy, inexpensive option.

Miinukset: The hotel had several doors which said they could only be opened with a room key during the day and were locked between 12 am and 6 pm. This was not the case. I did not feel that the hotel was very secure, and being so close to a number of tourist attractions, this was worrisome. Although there may have been some confusion on our part, the hotel does NOT have an outdoor pool. Finally, although the lobby and main section of the hotel and newly remodeled, the section of the hotel we were in was in the back building, an older section that has not been remodeled. I do not know if this is due to the fact that we booked by a third party site, as the woman at reception pointed out at check in, or if this was just due to the amount of bookings. The newer section of the hotel was substantially updated compared to our area. We had a very old toilet, that actually need housekeeping attention during our stay, an extremely old shower head that did not really get all the shampoo out, and a faulty breaker that tripper while we were getting ready to go out.

Plussat: The room itself was great, very comfortable and fairly clean. The 4min walk to the falls is a great bonus too!

Miinukset: Something to keep in mind while reading this is me and my girlfriend are early 20’s, we are young. When pulling into the parking garage we were given an option of self park or valet, we asked how much parking was, if it was ridiculously expensive we would just park in a parking lot as we were only one night. We were told self parking was $35 and valet was $40, so we chose to park at the hotel in the self park. During check out we received the bill and we were charged $35 for self parking and $45 for parking. We told the person serving us that we were told it was only $35 to park for the night and we would have just parked in the parking lot nearby for $30 if we knew it would be $80 here. The response we received was “I’m sorry sir but this is what we charge”. I’m not upset about the price, more so that it seemed we were lied to about the price. As well during our check in we noticed everyone in line was asking for the highest floor possible when checking in or asking to be put on a higher floor once they were given a room. All of these people had their requests met and some were given multiple options. When we got up to the counter and were checking in we asked to please have the highest floor available. The response we received was “I’m sorry sir we do not take requests, we only give what is available”. This was upsetting as everyone else had there requests met, where as we were we told no. Once entering our room we noticed outside our window we had a big pillar right in the middle of our view, blocking most of it. The main reason we booked here is because we heard of the great views. We were not happy about this as we booked a room with city view, not a pillar view. When we received our welcome text message, they asked if there was any complaints and if so they would make it right. We told them about this and that we were not happy with the blocked view. We received no response. They then sent a second message, again asking how everything was, again we complained about this and again no response. We did not have time to talk to the front desk as the lines we very long and we wanted to enjoy our night. It was very upsetting with all these complaints we had, since we did pay a premium to stay here and no one seemed to care about our experience. I feel like a lot of this treatment was because we are so young and this is a “fancy” hotel. In the end I likely will not book here again and I likely will not recommend it either.

Plussat: Pictures in ad make the room look new. The actual room looked like it needed some work. Discolouration in bathtub, missing fixture in washroom with insulation falling out of it, pull out sofa bed had a broken corner, closet door was broken. Look like there was water infiltration problem on the mezzanine and looby. No sign or mention of the cost of parking and it turn out to be 44$ a day with tax which is overpriced . I mentioned all this at checkout and all I got as a response “ thank you for letting us know about the problems with the room “. Nothing else.

Miinukset: More accurate representation of the room. A discount or some sort of compensation when problems are mentioned at the front desk.

Plussat: Our room was very quiet and comfortable! Location was good!

Miinukset: Long line in check in and breakfast and long wait at dinner in Italian restaurant

Plussat: The staff was nice and accommodating.

Miinukset: I am single man traveling with two kids. I booked a room with city view. I selected this hotel rather than others was because the pool. Upon arrival I was informed that the pool was closed then I was given a room that seemed worse than a cheep motel. I went back and requested another room. In which they were nice to give another room. So what exactly made this a bad experience was mostly with the stringent rules and false marketing by kayak 1:- there was nothing on kayak site that the pool was closed 2:- there was nothing about extra fees that the hotel will add to the reservation fee this amounted to an additional $100 a day (parking was $35 a day) 3:- when I called kayak to see what changes can be done they offered me a 10% refund which it came to $50. (Nice right!!) however if I wanted to move to a different hotel I was going to be charged $75 what a joke 4-: lots of construction noice My stay was bad because of false marketing by kayak and what seemed they are out to get you if you do not ask and investigate every little thing Kayak did start processing the $50 refund , thank you for that but teuly that dose not replace the bad experience I had.

Plussat: We were here for July 4th overnight. We had a great view of the falls from the 18th floor! We enjoyed Brasa very much!! We were also thrilled with the accommodations and how friendly and helpful the staff was!! Finally we had our breakfast buffet included and decided to go to the Watermark on the 33rd floor. Again the view was spectacular and the food was delicious!! We'd definitely stay again at any Hilton after such a wonderful experience!!!!

Miinukset: The only thing I didn't like was that the vending machines wouldn't take American money, so I needed to go downstairs for Canadian money to use the vending machines when all I wanted to do was relax that night. Also the waterslide for the pool was closed at 8pm when the pool was open untill 11pm, that was disappointing.

Plussat: The hotel is very close to the casino, restaurants, entertainment etc etc

Miinukset: The hotel washroom wasn’t the cleanest, the wifi didn’t work our whole trip and when I use their “convenient” texting service no one responded to me.

Plussat: Staff was very accommodating. The hotel was close to all acitivies. Bed was very comfortable as well as the room. I would recommend this hotel to others!

Plussat: Customer service was excellent. But we just had one concern about internal communication.

Miinukset: We had called earlier to let the front desk know that the guest was celebrating her birthday with her family but it seems the note was not left on file. This was disappointing as the customer service rep assured us a note would be put on file. Not the best example of effective communication amongst staff. Also, the pool was closed due to renovations and this is normally a big part of our leisure enjoyment when staying at Hilton hotels.

Miinukset: We twice a water leak from the room above during the night, Staff reluctant to look into the issue stating they didn't want to disturb the occupant.

Plussat: I liked the cleanliness of the establishment and the convenience of the location.

Miinukset: Our room was hot and the a/c would not keep the room condition. There also was a hotel tax plus a tourist tax everywhere you went. I pre paid for the hotel then got invoices for another 209.00 at checkout for these fees and 45.00 per day for parking. They we’re kind enough to comp my parking for the inconvenience of a hot room.

Plussat: Proximity to the Fallsview casino

Miinukset: Paying for a city view room gets you a view of a wall. If you argue with the staff at Hilton they’ll tell you what they told me, “pay more and you’ll get a better view”. I have never had front desk staff tell me to pay more in a very rude manner. How about Hilton be truthful to customers on what really views from rooms look like...

Plussat: The staff were very friendly and welcoming. The view from our room was awesome and the hotel is conveniently located.

Miinukset: Nothing.